NYC Housing Authority [NYCHA]
reviews and complaints

My parents bedroom has a leak coming from the far left corner of the wall. Multiple cracks and paint damage has resulted all over the wall as a result of the leak. I submitted a 24 hr emergency ticket to nycha hotline and was evem sent to emergency services but no response sice the ticket was submitted on 7/4/19. More air bubbles will form if leak is not taken care of.

My name is Tony from New York City. I resided on New York City Housing Authority. 1710 Seward Avenue, Apt #5-G, Bronx, New York City 10453. I file the complaint on complaint control center. Tickets # [protected]. I file on June 26, 2019. I been waiting for someone to come to fix the bathroom sink, from they said in the messenger say they will come. They will come. What I heard that New York City Housing Authority from Sound-View Houses.

I go to work and my mailbox is locked, when I return it's open I have found keys and marijuana someone left in it like a storage space. I've been trying to have it changed I put in tickets that are worded wrong so they want to charge me for the replacement of a cylinder change. I don't make much money and my health is compromised I pay partial for medication. The maintenance man came on June 11, 2019 to fix a broken mailbox door which is not broken. I call the management office spoke to the receptionist Tanya who screamed and hollered at me and I could hardly say anything while I was with the maintenance man trying to tell her what the problem was kept screaming when I said it's nothing I did to with the door. She screamed $17.25 money order for something I didn't do. The mailbox has been compromised. The lobby door to the building lock is always broken and open it never locks and that leaves the mailboxes an easy target I have some medicines and other mail sent to my address I can't afford to pay for again. Please help me with this cylinder change on my mailbox and maybe some training for the receptionist. Thanks in advance. Maureen Alston

My name is Sherry Hawthorne, I'm a mother of three children. I have twin three year olds sons with autism living in an much apartment that has a bad case of mildew. I and the head of house hold have called and made complaints many times, and much does nothing as been done about this manner. Not only is this matter critical to my health but mainly to my children's help. But since the head of house hold no longer trys to get anything done and being that much does nothing as well, I fear my children's health my get worst and I'm in need of help asap.

My name is Autumn Sims and I was approved for and have signed my lease for an apartment in Williamsburg Brooklyn. I was told that LED testing was being done in November and then I would be able to move in once the results are in. I am currently still awaiting those results and at this time I am sleeping on friends couches with a newborn baby. When I have called the leasing office at Williamsburg I am met with hostility, unfprofessionalism and attitude when I inquire about this apartment. Ms Thomas nor any other staff members will help me or even have a telephone number where I can get some sort of answers. I am writing this complaint as well as calling local News channels as I have been forced to do.

On May 13, 2019 at about 6:30pm we could not unlock our apartment door. We had to get a friend come over and slide the key under the door to see if they could unlock it that way, they could not. We were finally able to get the door open using the key an a butter knife. When we did that the cylinder for the lock came off. We then called the customer call center, got a ticket number, I then spoke to an actual person and told them what happen. They said they would but it down as an emergency. On one ever came .I called back at 10:30pm, 1:10 am and again at 6am. Every time I called they kept saying they would but it in as an emergency.but they didn't. I have crack addicts living in my building. I could not go to sleep for fear they would break into my apartment. Nobody cared. They treated it like it was nothing. I could have been raped or killed cause I am on the 1st floor, right off the lobby.

We have put in 7 maintenance tickets dating from April 17, 2019 until today May 7, 2019 regarding no hot water and we still have not received any help. With 3 small children in the house, one of which suffers from a skin problem that is soothes through a hot bath this is a major problem. The bathroom ceiling is caving in and nobody has bothered to fix it regardless of the health hazards to my children. NYCHA HAS TO DO BETTER! This is beyond ridiculous.

Dear Sir:
My name is Tony Bobet . I resided at 1710 Seward Avenue, Bronx, New York City 10473. The reason I am filing an complaint of lack of services in the weekend. On Saturday, April 20, 2019. My bath tub is stoppage and file an complaint. i could take no shower or bath because I have to wait for Monday, to get someone from New York City Housing Authority. In the below of this page i will show you what i am talking about it.
In, additional, that 311 do not care for anyone and not doing is job. i am very disappointment that they didn't want to help me with my problem. Now, I will file lot of complaint of the lack of repairs and no assist from 311.

Here the ticket# [protected]

I had an interview March 8 for a studio Senior Apt located at 190 Lincoln Ave apt 13B Bronx NY 10454 I saw the apt. There was a face plate off the wall, 3 or 4 pieces of clothing in 1 closet, the stove was pulled away from the wall and 1 small piece of furniture. I did not observe any mold or mildew on walls or ceiling or messed up floor. Perhaps there was some internal damage I could not see. I was informed all I needed to do was give 2 checks. $211 for rent $105.50 pro-rated rent, $10 smoke alarm $25 carbon monoxide and $211 for security with in 7 days. I took money back March 11 signed all paperwork and was told I would get a call. I have not received the call yet. I called after 2 weeks to hear I didn't call you. I asked what repairs were needed was told by housing assistant she didn't know. I stopped by April requested to see the place again to make sure I didn't dream it all was told I didn't call you. If I am not going to get this place I want my money back now. I don't have a clue of what is going on 40 days is a long time to be waiting to not even get an update on any progress.

We submitted a safety deposit and rent in advance for an apartment offered. Then we went back to the office and canceled our offer only one day after submitting the deposit of over $1, 000. This was an entire year ago. We have all our money order receipts and receipts from the office. We are still calling about our money and they are still "looking for it" even after one year. Management has taken two vacations for many months off. These people do not want to help us at all. What can we do to get our money back or who can we speak to?

I am filing this complaint of no heat in my apartment. I file three complaint from New York City Housing Authority. The address is 1720 Seward Avenue, Bronx, New York city, 10473. I live at 1710 Seward Avenue, Apt#5-G, Bronx, New York City 10473. I file complaint to New York City Authority Customer Call Center at 718-707-7771. I have three complaint ticket is below of the pages.

1. Ticket#659092-March 17, 2019
2. Ticket#65924877-March 18, 2019
3. Ticket #65928205-March 19, 2019

I will continue complaint about this issue. Until, I get heat and all the time.

I have been in housing for 7 years and the state my apartment is in is irrehensible. I am disabled still employed with 2 kids. Housing never fixes the issues with my apartment and show up whenever they want. I have to work and provide for my children. They are holes and cracks in the walls of my apartment there is infestation and my front door is damaged. They have not come to address any of these issues.

Maintenance does not keep scheduled appointment. They follow their own schedule going against residents schedule. Management defends maintenance and their excuse is they only have one maintenance worker. This has been their excuse for almost 3 years. Why can't nycha follow or have a work ethic and rules? Nycha should accommodate residents and their schedule and not have residents accomodating nycha especially if the resident works. Don't nycha employees get paid enough? Why aren't these nycha workers happy? Don't they appreciate their jobs?

Dear Sir/Madam:
My name is Tony Bobet from New York City. I am complaint to New York City Housing Authority. I want to complaint of lack or cleaning of vent. This is my third time that I get Mil-drew continues from bathroom. if they do not fix it. they have to come to cleaning. the bathroom mil-drew. Now, they do not want to cleaning and superior of housing do not want to do anything. Here is the ticket#[protected]. Again, I will continue the complaint. The main office is 1720 Seward Avenue, Bronx, New York City 10473. I don't have the phone number. I discontinue of calling the Office of Ruben Diaz, Jr. He do not call for no one.

My name is Tony Bobet. I resided in 1710 Seward Avenue, Bronx, New York City, Apartment #5-G, 10473. I am filing complaint to New York City Housing Authority - Sound-Houses. 1720 Seward Avenue, Bronx, New York City 10473. The Management and Superior. Are doing they jobs. I being asking to repair that i saw you below in the pictures. i do not think they well care for repairs. i request for a new stove. i am planning to go to court because of repairs.

I am having a major issue with getting repairs done in my house. I have had tickets in for more then a year and repairs still have not been made. In my sons room it rains whenever it rains outside. There is mold all in my bathroom. My kitchen floor was uprooted and never completed. I have developed minor breathing problems and so has my son. I am reaching out to whoever will listen but nothing seems to be getting done.

Dear Sir/Madam:
I am filing complaint to New York City Housing Authority, I live in 1710 Seward Avenue, Apt#5-G, Bronx, 10473, And i live in Sound-view Houses, 1720 Seward Avenue, Bronx, New York City 10473. The manager, Ms. Marte. I filed to repair the lightning 5th floor between my apartment and 5-F. I find the light was off this problem. Here is the ticket#[protected] this morning and Ticket#[protected] i file this afternoon. And, still no light. I am continue filing complaint of repair. I have to wait for Monday. To fix the light.

Hello my name is Thomas I am disabled on SSI and have been on the NYCHA waiting list since 11/23/2012 my case has never been reviewed. I live in sub-standard housing with no clean water, no hot water, leaks in bathroom sink pipes, problems with front door working and locking properly, scalding hot water coming from faucet, the building has been sited for numerous violations for conditions in my apartment. there is a consistent noise from neighbors on a daily and nightly basis which prevents me from getting sleep I have the 311 complaint numbers. I am asking that my case be reviewed, please.

Sincerely, Thomas