NYC Housing Authority [NYCHA]
reviews and complaints

[protected]-2018

The toilet at building 890 East 6th street has been clogged for the past two days. If the toliet is flushed, it rises up and the water overflows. Several complaints were filed and yet the Housing NYCHA maintenance worker have not fixed the issue. No one is able to able to use the bathroom and we have been using the bathtub when needing to pee. but we are unable to defecate. This is inhumane and morally wrong. Please dispatch someone. Thank you!

I have been living in my one bedroom with my 10 year old son for 7 years now. I have put in several intra transfer and not once have I gotten a follow up. When I call to find out about my transfer there is no answer and nobody is available. My apartment is falling apart and sometimes they come sometime they don't. When they do come nothing gets fixed. I have a big hole in my ceiling in the bathroom leaking urine from the upstair apartment. My stove ticks and has a loud smell of gas when cooking. My son has asthma this is unacceptable. I demand I be moved or my apartment gets fixed.

I had my stove and refrigerator since 5/15/2012 and the landlord refuses to fix the apartment or give me a new one..the fridge door is broken and the oven doesn't work and there is gas that smells strong...I have two kids ...a 7 year old and a 7 month old and complained numerous times about my apartment...NYC housing came to my house numerous times and still nothing ...please help me

My name is Ibrahim Ahmed residing at 1309 Washington Avenue apt 13C, Bronx NY 10456, and my telephone number is [protected]. About six months ago, I made a complaint about my bathroom and hallway wall that leaking and still is, and as a result the wall started falling off. After carefully noticing the situation is jeopardizing the health of my children and myself, I decided and called the center and complaint about the problem. Within the period of time, a nycha inspector came and observed the situation that very soon someone will be sent to renovate the wall. I was given ticket order number [protected] and the date for September 18th, 2017 between 8.00am -12.00pm.
i waited all day and nobody showed up and no call call was made. Upon my call i was told that the ticket was closed and the reason was nothing was found. Whereas every morning i have to wake up cleaning debris from the falling wall and my children are little they have the risk of eating the particle from the which i have to constantly worried about. I am humbly calling the attention of this office to kindly help this matter resolved as soon as possible. it is a great concern when i have to deal with the leaking wall from the roof and hallway wall falling off. Thank you for consideration

Sincerely Yours
Ibrahim G. Ahmed

Dear Sir/Madam:
my name is Tony Bobet, i resided at 1710 Seward Avenue, Bronx, New York City, 10473, Apartment#5-g, Bronx, New York City, the complaint to New York City Housing Authority, SoundView Houses. i have alot of issue. first, i suppose to get regular inspection for Repair Second, Where i will throw the garages. the tenant of where i live at tell me and my brother, Raul to throw garage cross the street and the manager name is, Ms. Marte. plus, i am file an lawsuit with housing manager. I am going on September 20, 2017. important issues that i never had a inspection of my apartment.

My mother lives in Manhattanville Houses at 1470 Amsterdam Avenue and has been requesting new floors, doors, appliances and a paint job for over 5 Years. all requests have been denied stating that everything is fine.

The paint is chipped, floor are seriously deteriorated and doors are almost unusable. In addition, there are many health hazards such as urine and feces in hallways and garbage in elevators, blocking doorways and entrances. Somethings needs to be done ASAP!

I live in Weeksville Garden Dean St between Troy and Schenectady Ave.

I called Albany Houses management office to get a form sign to get Direct Tv following protocol get permission. I was told we are not allowed to have a dish on the property. I proceed to let the young lady know there are several Dish Network satellite on the property 0ne location is 1595 Dean St, 1625 Dean St and 2 Dish on the windows through the court yard. I want to know is it only certain apartments allowed to get Direct Ta or no one is allow

Every time I call Marlboro Housing and an employee by the name, I think, Mrs Williams picks up the phone, she puts you on hold for 10 minutes and never comes back to you.
08/29/2017 11:45 am - called regarding annual recertification notice
on hold for 10 minutes, no anwer
8/29/2017 11:55am - called back, stated that I was on hold for 10 minutes and am now calling about non-verifiable income notice
she put me on hold, no answer

Good afternoon I live in first houses nycha on the Lower East Side of New York I've been a resident here for more than 20 years I'm writing to you today because I am outraged and frustrated and I'm tired of getting the runaround from the office to the Borough office back to the maintenance number I have been fighting for a year for plastering and painting and mold in my floor finally after year they did the painting and Plastering they did not complete the job and left holes in the floor and wall due to the carpentry where now I have mice and water bugs coming through my apartment it is inhumane situation I've been fighting to get out of here for two bedroom I would like very much to get out I do not want to put up with this anymore I have plenty of pictures and I had to go outside a housing to make a complaint I called 311 and I also joined the community center that's helping me now with emails and follow-ups I applied for two bedroom apartment years ago and I'm still on the waiting list I like very much to get out my son is 21 years old and needs his own bedroom the living conditions here are not Humane and I'm not going to tolerate it no more nor is this acceptable I work 40 hours a week and I cannot be home waiting on maintenance when they never show up or they send the wrong people when they do show up I like to apply out of here and I am done living in this situation unfortunately it's been 20 years of headaches leaks walls cracks bugs mice and I'm tired of it please contact me as soon as possible [protected]

At 1730B Sterling Place there are tenants that live there that has more then the people that suppose to live there. They bring other children that comes on a daily basis that go through people garbage grabbing sticks braking trees with the sticks and scratching people cars with it and eating and throwing garbage at others neighbors doors. As the children are doing of these stuff while the parents and the friends are not even observing them because they too busy drinking and consuming narcotics.

Hello, my name is Shaniqua Tanner. I currently reside at Drew Hamilton Houses in a 1 bedroom apartment with my 7 year old son and we were offered a two bedroom apartment at 250 Madison Street(LaGuardia Houses). On August 11 2017 during the viewing of the apartment I noticed there wasn't a bath tub in the bathroom, just a walk in shower for a resident who uses a wheel chair. I asked the woman who was showing me the aparment if a tub would be put in? She had no idea that a bath tub wasn't already there and said that she would assume that a bathtub would be placed in the bathroom but when she and I went back to her office she was told by her manager that NYCHA no longer replace walk in showers with bathtubs for the new residents, therefore I was given an ultimatum to either accept the apartment without the bath tub or refuse it and wait an entire year to be put back on the list for another apartment. Nor me or my son are in use of a wheel chair. My son is autistic and non verbal, that walk in shower is an endangerment to his life. I was forced to refuse the apartment and now we must wait over a year to even be considered for another apartment. Please help us because if this issue isn't resolved soon I will be forced to take this matter through the court system. Thank You

On my new lease dated 7/24/17, I am being charged for having a freezer to store my food, I am also being charged for water, this is outrageous! I am in public housing why am I being charged for water, The refrigerator provided has a freezer that is small and not enough room to store all my frozen foods, I was never charged before, why now? What else is public housing going to charge me for, having a blender, microwave, fan etc?!

The tech support service guy came in to change cabinets and kitchen basin. He never completed the job while ripping holes into my kitchen exposing outlets and wiring. This is extremely dangerous. He left and said call me you won't have water until Monday. I am 80 years old he didn't give me a chance to speak packed up and left. He did not replace the kitchen basin either. The entire weekend without water a nycha plumber came to finish the job of connecting pipes and getting water running. The basin was not replaced still but I do have water. Holes in walls never fixed with exposed wiring. I am scared to cook and wash in my kitchen with exposed wiring. Please help.

Well my mother has a leak behind her wall where it come out to the middle of the kitchen floor and if you don't catch it in time it will come out to the front door. Housing came pulled out her 2 of her cabinets and put 3 to 4 whiles in the wall to see where the leak is coming from ! To stop the leak they cut the whole G line water off ! And told my mother and I "YOU GOT TO WAIT FOR THE PLUMBER TO COME AND I DON'T KNOW WHEN THAT IS ! We called over everywhere 311 tickets housing you name it ! My mother is a senior with 4 young kids grands that live with her and I cant believe they can let peoples apartment go to deplorable conditions! She has medical equipment that can get messed up and declining health!

Incident happened on 5/20/17 in the evening. Ms. Laverne Kenner, at Monroe Houses in the Bronx, apt 6F, My mother's bathroom wall was broken open in a emergency leak situation a month ago and they never came back to repair the wall just covered hole with plastic and duck tape. Now we are trying through the assistant manager to get it fixed, I spoke to assistant manager Mr. Andrew yesterday 6/19/17. My number is [protected] and my name is Lorraine Kenner her daughter.

I have several tickets to repair the bathroom from damage and leaks, and every time the ticket is closed out without the repair work being done. I have spoke to my housing assistant and she did what was in her range which was make a call. But still, nothing has been resolved. I have had to go to neighbors apartments to shower because the leak was so bad in my bathroom. I have had floods so bad to were I have had to use all sheets and towels in my apartment to soak up the water and still no one never came to the apartment after it was called in. The maintenance with Jefferson Houses has become a joke. The close out tickets without even attempting to go to the resident. This has been a headache for me. I have had to call my boss on several occasions to inform her that I will be late or not in at all. All I"m looking for is some assistance in getting these repairs done and have the apartment look as if it's worth the market rent that they charging.

I've made multiple calls and received multiple tickets everyweek for the past three months. But no one shows up, and the leaking in my bathroom has gotten worse the pipe right above the toilet from upstairs leaks everyday, and there's a disgusting odor every time it leaks. Management never shows up, and that annoys me. I need my bathroom fixed immediately I have little children living with me, and I'm afraid it'll impact their health.

I live in Lillian Wald Houses. I have been struggling for about 3 years to have repairs done to my apartment. I have had tickets closed without anyone showing up scheduled appointments cancelled without my knowing its ridiculous. I have black mold growing in and around my bathroom enclosure and have made housing aware of the situation multiple time and now almost 3 years later I have been rescheduled again for another two months. I am afraid for the health of my children and myself I have chipping falling pain above my stove, throughout the bedrooms, and all over the bathroom. I have had to do repairs myself and this is unfair. Please help.

I live in Riis complex on Avenue D and 10th street. The employees in the Management office are beyond rude starting with the receptionist. the man that is in charge of my building is hard to get a hold of him. I took him prove of change income and the birth certificate of my newborn daughter to be put on the new lease a month before he said the lease was going out. When the lease came nothing had change. When I went back he said he had lost my paperwork. Very unprofessional.

My name is Victoria Dawson and I live in the Smith Houses at 182 South Street. It is a very nice building yet there is graffiti on the outside of the elevator and the elevator doors in the lobby and there is graffiti in both elevators. Please have someone remove the graffiti, I work and would like to see a nice clean elevator free of graffiti. Thank you.