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NVHomes review: Poor service 13

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7:39 am EDT
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I used to feel good and be proud of NVHomes builder. But after living in one for eleven years, I have just discovered that my basement foundation has 13 cracks on the walls and water is leaking from those areas (covered by insulation). My entire basement is ruined and in need of a major construction to recover from the caused.

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13 comments
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Lisa Chun
, US
Apr 05, 2021 3:48 pm EDT

We are so disappointed with the new NV Home purchase from last year in Ellicott City, MD. There are so many issues with the house. One of many is that the upgraded hardwood floor is chipping off all over the house and we don't even own a dog or wear our shoes in the house. Second, our sump pump was making a loud noise (they said that was normal) and it took a year for someone to come back and forth to finally fix it after I told them the house should not be shaking every time the sump pump comes on. Another issue was water and mud from outside was coming down to our walkout basement. However, the biggest problem we are having since the past year is whenever we turn the heat on or the fan is on, there is a loud bang and a clang that vibrates throughout the room especially in our owner's suite where we sleep. I am fine if someone can come and fix the problem. NV home supervisor, division manager and Airtron, each kept telling me it's not their problem and they can't fix it. I had to take more than ten days off from work and it is still work in progress. Now, NV home supervisor or the division manager are not even returning my calls. I didn't want to write this review because I really enjoy our neighborhood. However, I wanted to be fair and let you all know if you are thinking about purchasing a home, stay away from NV Homes.

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Mbfurey
Wayne, US
Jun 13, 2022 11:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Lisa Chun

Agree. Advertise luxury home but My house in Wayne Glen Community in Wayne PA is anything but luxury. The development is ridden with sink holes, water shed issues & my house has numerous issues, including master bedroom closet racks, collapsing after only 4 months in the home. All house issues & complaints to NV Homes go unaddressed. DO NOT BUY AN NV HOME. BUYER BEWARE.

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JamesWalsh201822
, US
Sep 16, 2018 12:29 pm EDT

NV Home, Westmount Developer, and NV Loans (aka Wells Fargo).

They basically worked together to sell me a home will many major issues (aka a lemon). I basically been scammed. Unfortunately, if you are on this site, you probably have been as well.

Please united together and fight NV builder, developer, and NV loan. Fight for what's right

Marketing:

1.) Post honest online review on Google Review (NV respond w. remarks to the positive ones). Keep it legit so NV Builder can't flag it.

2.) Post review on YouTube

NV advertise on Youtube

3.) Create review on Yelp by address.

4.) Facebook family and friends to stay away from NV Home

5.) File a complaint with the BBB

(Better Business Bureau)

Form a Group:

Reach out to other NV owners in community who got scammed and petition local, national news to pick up the story.

As a group or individual, petition local state representatives and general state attorney to file a class action law suit.

If we all work together collectively, we can bring down NVR builder

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Justin appleman
, US
Sep 05, 2018 2:11 am EDT

Don't know how NV homes passes any of their inspections. Uses cracked wood, terrible framing, everything is just barely pass code. Their project manager doesn't even go onsite and check on subcontractors work.

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Justin appleman
, US
Sep 05, 2018 1:42 am EDT

Do not go with NV home. They look pretty and cost a lot of money and are poorly built

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Sudha Nayani
, US
Jun 04, 2016 5:20 pm EDT

We bought a estate home in Marbury community. The house was completed but they have rushed through to finish the house. The finishing was really bad. The grout, caulk and paint work is atrocious. We had to to spend hours pointing out hundreds of places to be fixed. We haven't moved yet and find so many issues not sure what will happen after we move. The QA for the home was not really done correctly. Some of the windows don't lock and many plug points don't work. They also don't clean up properly after any fixes leaving powder everywhere in the corners.

The model home that we see does not seem to have all of these problems which is the basis on which we buy the home. It is not a cheap home we have to pay premium to buy an NV home but get this quality of house.

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Buynow
Lanham, US
Nov 17, 2014 7:20 pm EST

I am also considering purchase of an NV home in Upper Marlboro MD. If I do I will be having my own inspector for the foundation, pre-wall, and pre-closing stages.

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PJ Turner
Clarksville, US
Sep 13, 2014 2:42 pm EDT

We recently signed a contract to build a NV Home in Millersville, MD. We will be hiring a house inspector prior to the drywall application. I don't know if he will be able to see roof problems, but I hope that he can evaluate the basement for water issues.
When you finish the basement, it is hard to see the flaws, but I hope that he will be able to discover any issues. I always think that basements are the first place to find problems. This is our first NV Home.

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kdr406
VB, US
Mar 04, 2013 12:59 pm EST

It’s nice to know that out of the thousands of homes NV has built, there are just a few who had serious problems. I am sorry to hear about water issues for these other home owners.

All homes are built to meet or exceed building code standards . Land grade has a lot to do with a home’s foundation and water runoff. Often the problem is the time of year they pour the foundation walls and floors that will create settlement issues such as cracks.

There were a lot of building problems that took place during the building boom from 2006 to 2009 when the subs had to hire subs to keep up with demand.

We are on our 2nd new home and this house has better contraction than our last EYA Home and better standard upgrades.

NV Customer service has been actively involved in all levels to ensure a good product with us and we have heard little about an serious problems here in the PARKLANDS community

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Trini-34
Greenbelt, US
Nov 26, 2010 4:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have only one question

Did any of you have a home inspection done prior to completion? I am not reffering to nv-homes inspectors but one of your own choosing?

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Harborwood
Mount Airy, US
Nov 06, 2010 3:14 pm EDT

Here's another NVHomes horror story. My mother discovered severe water damage to the ceiling, wall, and carpeting in the back corner of the bedroom at the back of her NVHomes-built townhouse near Ellicott City, MD. After an insurance company-recommended contractor began interior repairs, he discovered additional water within the wall from a recent rain storm and stopped his work until the seemingly intact roof was repaired (the insurance policy did not recognize anything other than the most obvious roof damage). When the roofers began to remove the shingles over the suspect area of the roof, they found a 10-inch by 2-foot gap in the plywood sheathing. The only thing between the insulation-packed interior of the bedroom wall and the elements was a layer of shingles! Shame on the NVHomes carpenters, roofers, construction superintendent, and Howard County, MD, building inspectors!

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HVHomes Lessen Quality
Woodbridge, US
May 03, 2010 3:02 pm EDT

I just found out that my 2009 NV Home was value engineered (cheapened) to save money in many ways.

When I asked during the purchase phase what were all of the things they changed the spec to save money, the sales agent assured me there really were no changes.
After living in the home I found out they widened the spacing of the floor joints to 24 inches which could explain why they can'y get the squeaks out of the floor.
The wall studs are now spaced to the max allowed by law as is the floor.
Also, I'm afraid to touch the wall.
Everytime we do it puts a dent in the wall.
The doors could not be more hollow - they keep warping.
Sometimes the doors close and latch and when the humidity changes a little they don't closed easily.
The company is losing so much money coming back out to fix and replace stuff that they should re-look their strategy of going cheap.
They also are using the cheapest sub contractors they can find and they are letting the subs in turn sub out to subs to make money without doing work. When I asked if they made sure illegals were not used on the home - they did not seem to care.

Anyway the home is always having issues and the blue tape is everywhere.

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unhappyhomeowner
Perkasie, US
Jan 14, 2010 9:13 am EST

I also feel the same way as we built our NV Home last year and closed in September 2009. We had the "normal" punchlist until 4 weeks ago when we discovered a massive vertical crack in our basement wall which allowed water to pour in. Thankfully, it's covered under our 1 year warranty, but what happens at day 366 or year 11 and additional cracks and water damage are found? I'm on the fence about hiring an engineer to take a look at the house prior to the expiration of the builder warranty as our basement is finished and he/she would have to tear out the insullation/drywall to really see anything. Any suggestions?

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