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2.0 4 Reviews

NuVet Labs Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from NuVet Labs with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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NuVet Labs reviews & complaints 4

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7:04 pm EDT
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NuVet Labs - Return policy

I purchased a product from thee company and accpted the auto ship order to recive th product every 360 days. Naturally I (as would evryon else) forgot about this situation, then on or around august 2 I receivd an email that the product has shipped, and since it shipped I couldnt stop it, till it would be delivered. The product arrived and I called th...

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ComplaintsBoard
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5:08 pm EDT

NuVet Labs Terrible Customer Service, BS Excuses on refunds

I purchase products from this company back in May. I am so incredibly regretful to ever have given them my business. This morning a renewal was pending and immediately after seeing the charge I sent an email to cancel the order because their CS department wasn't open yet, i'm on EST time and they are pacific., never received an email before the autobill came up, nor received an email for a new order. According to the rep at the time of me sending my email in to cancel literally minutes after being charged there was already tracking number attached (wasn't mentioned in the email response they sent me) had I gotten an email prior I would have cancelled as I have to replace a whole AC system in my home and CANNOT afford this. The manager stated that I was not taking accountability for my order, 100% uncompassionate, creating more stress, and I could have either a 50% or an 80% refund after returning an order that I have yet to get confirmation for. This is a scam to not refund against their 100% satisfaction guarantee. Wish I would have read reviews before purchasing! Spoke with the VP and he stated that orders are shipped the second after charges are made, which is BS. They just do not want to process 100% refunds on cancellation orders.

Desired outcome: 100% Full Refund

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ComplaintsBoard
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3:49 pm EST

NuVet Labs Nuvet plus

I have given my dog three bottles of these tablets for fatty tumors, results = zip. Waste of money. I'd keep giving them to her if the bottle was $10, but at $50, BS. Waste your money if you think it is working. But nothing more from me.
Because my comment is too short, I must add more. What more can I say other than it was a waste of $150. When you tell them to stop sending and charging my account, they do comply but also say that stopping the meds might mean the tumors will grow. Or new ones will appear. Sounds like they are putting the results on the buyer. IE, it's stopping the old ones from growing or new ones from appearing. Good line of [censored].
Maybe it works for some, but it ain't doing squat for my dog, even after 3 bottles. So you decide, search the web and see if anyone besides their friends have posted actual results. My post is true to the unfortunate point of not working.

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Update by Dogman27
Nov 12, 2016 3:51 pm EST

I just wasted money I can't afford to waste. But my dogs come first, so I had to try this product. Maybe it will work for others. It didn't work for me.

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Is NuVet Labs legit?

Our verdict: Complaints Board's thorough examination reveals NuVet Labs as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, NuVet Labs stands out for its commitment to quality and security. Clients considering NuVet Labs should delve into its customer service record to gauge compatibility with their expectations.

NuVet Labs earns 94% level of Trustworthiness

Perfect Trust Endorsement: NuVet Labs achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for NuVet Labs. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nuvet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nuvet.com you are considering visiting, which is associated with NuVet Labs, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for NuVet Labs have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • NuVet Labs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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3:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NuVet Labs - worthless

Nuvet plus did absolutely nothing for my dogs, the fatty tumors kept growing until one needed surgery. They second one had to be euthanized for a cancerous tumor. When I requested my money back they refused. The guarantee means NOTHING!

Read full review of NuVet Labs and 31 comments
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1800 474 7044

Website

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