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The good, the bad, and the ugly - discover what customers are saying about Nuvella

Welcome to our customer reviews and complaints page for Nuvella. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Nuvella.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Nuvella's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Nuvella, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Nuvella. Your feedback is an important part of our community and will help others make informed decisions.

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11:32 pm EST

Nuvella can't find an australian phone number to cancel order

I ordered this product in July 2017 and received my free sample. I wished to then cancel order because they r now charging me $124 every month. I am a single mother who was happy to get a free sample now I regret it greatly. I can't afford to have this money just taken out of account every month for something that I'm not using. I have written emails on "official" site and keep trying to get a refund number because u can't refund them without one. Getting a phone number where I can talk to someone is impossible.

Please help me

Thanking you
Deanna Firmer

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8:24 pm EST

Nuvella serum and cream

I inadvertently submitted a free sample request and have been billed monthly for 2 products. I have emailed the comoany to cancel the order but have been debited this month for the 2 products and no reply from the company. The 0800 number does not work in New Zealand and my credit card company say they can't stop the debit going through as the company has my credit card number and the only way to get this stopped is by cancelling my credit card. Needless to say, this would cause me a great inconvenience but I fear this may be my only resort. Do not fall for this scam, as it's extremely difficult to cancel the products!

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6:33 pm EDT
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Nuvella serum

On April 29, 2017 I purchased a trial bottle of Nuvella Serum for $6.79. Unbeknownst to me these people decided to send me a recurring monthly bottle at the enormous fee of $133.73 per bottle. At no stage did I ask for this. My bank tells me this is a common problem with this disreputable company.
I lodged a dispute via email and I called their 1800 number. They never responded to my email and when I called them they say that the problem lies with my bank.
Beware everyone this is a scam!

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4:13 pm EDT
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Nuvella Nuvella face cream

I ordered a free face cream sample with Nuvella. I tried it but dind't like the cream. I wrote customer service an e-mail to cancel any further shipments.Two more shipments came and I got charged.I just called customer service and they tried to talk their way out of it.He did say and further shipments would be cancelled, but they wouldn't return my money.

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1:16 pm EDT
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Nuvella skin cream charging $150. for an ounce of crap

this compnay will never give you your money back. I have contacted them over 8 times on the phone and they promised to return 1/3 of my money but have not. their call centre is in Clearwater, Florida but they have offices to run this scam in Dublin, England and Toronto. there is no date to cancel a trial order that is definrd in the offer so people order the trial and then are charged $150 per product on their credit card. The credit companies WILL NOT refund your money. The owner "George Reed" cannot be found on any website. this company claims to be above board and has been in business for 10 years. totally unethical and should be shut down!

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12:11 pm EDT

Nuvella eye cream and facial cream

I ordered the free trial with just shipping charge on June 1 today I have a 160.00 dollar charge on my account which overdrew it, I called them to to get the charges reversed they said I was a day late when I had call 2 weeks ago to cancel to make sure no other charges would come out of my account. This has put me in a very hard spot. She was rude and no help at all . My son is getting married the 28th of this month and I have to leave for Michigan imminently after to be with my broth who is dying of cancer . Iv never seen such a scam I need my money back

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8:20 pm EDT
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Nuvella health cream product

They the company Nuvella advertise a free product sample. I didn't order their product but like others got charged $161.35 on my credit card dated April 24, 2017.
This company is a scam say away. Buyer beware.
They approached me on email and promoted a trial sample and pay for shipping only.

When I was charged on my credit card I called my bank to help me resolve my problem. I got in contact with the fraud department. They actually called the company Nuvella with me being the third party on the phone line. We eventually got to talk to a manager and got future delivers stop. Now we are looking at a customer refund on my credit card.

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9:58 pm EDT

Nuvella Free sample

On April, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $5.79 would be processed on my master card. Subsequently I received a small sample tubes of the cream. While I received my credit card statement today, I see that I was charged $149.93 on April 15 from avivacsdesk.com without my permission. After I called the card center and find out it is Nuvella. The staff of the card center told me that lot of people have my situation and complaint this company but they don't have the refund at all. Don't trust Nuvella Free Sample and it is false.

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10:36 am EDT

Nuvella unauthorized cc billing

I am so mad! I got my trial Nuvella. Today I realized that a place I didn't know of (I had to google it) billed me for $161.00 for a product I didn't even know existed! The place Wonder Wearhouse.com, (UK business) a totally different creams etc.. I called Nuvella to not only cancel my account but to ask them if they sell or give our info out to other companies. How can you be billed if you didn't agree, especially not knowing what this place is? He would NOT give me a yes or no answer! So you HAVE to cancel your account within the first 14 days within receiving your trial or if you don't who knows what place is going to bill your CC. If this was actually on the Dragons Den, shame on them for helping this company, hook innocent people like myself & others around the world! This is definitely a Buyer Beware Deal!

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3:08 pm EDT
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Nuvella unauthorised charges

On March 23, 2017 I ordered "free samples" of Nuvella skin care products - "just pay shipping". I received order confirmation that a charge for $7.69 and $5.79 would be processed on my VISA Debit card. Subsequently I received 2 very small sample tubes of the cream. While reviewing my bank statement today I see that I was charged $149.93 on April 6 from a company called Honors Beauty and $143.31 on April 10 from a company called Gentle Touch. After some research I discovered that both these companies names are associated with Nuvella. I called the company to complain and ask for my money back and the man said that I had only paid for the shipping and the charges were now for the two creams that both fit into the palm of my hand. I said that I had not even tried the creams and that I was returning them and that I wanted a full refund on all charges. The customer service agent said that a refund was not possible because to much time had elapsed even though their web site says that product can be returned up to 30 days.
http://nuvellaserums.com/contact-us/

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Sylvia Youmans Smith
, US
Jun 21, 2017 8:13 pm EDT

Same thing happened to me to the tune of $176.90. I live on a fixed income...they took practically every penny I had . I called them and had no luck with getting a refund ...offered me a free bottle of cream. I would' buy from this company
EVER AGAIN. This company is run and probably owned by JOEL OSTEEN's wife. WHAT CAN WE DO TO GET OUR MONEY BACK?

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Toni Sooty Chapman
, US
Jun 07, 2017 4:58 am EDT

This is exactly what happened to me, only I got charged $199.86, not happy at all, I had even rang them before I received cream to say I want to cancel and sent two emails but to no avail, the man in the phone said no refund at all, I have now cancelled my card and my bank said I'm definitely not the first with this scam as it operates from a couple of company's, so guessing I just have to say goodbye to my money as it did no good talking to them or writing to them.

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Brian Victor Doucette
, US
May 02, 2017 10:31 pm EDT

This is practically the same story as mine and almost identical totals but the name of the companies used was different for mine. Original company who i paid the shipping to was Maxhealth.com then Greatproteinhelp.com then Aromaticglows.com all from Ireland. Credit card won't help me because they say i should have cancelled and Nuvella said the same thing but offered to send me a thirty day supply of the same product. Funny thing is, I specifically said to the order lady when she called us that we were not interested in any other product. She shipped it and charged our card just the same but with another company's name. Amazing that they can actually order and charge me for something with my explicit request to not send me anything. Plus, we didn't receive the product that we never ordered but still charged me anyway. Credit card maxed out plus interest and credit almost effected. UNREAL that this can be allowed to go on.

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9:55 pm EDT
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Nuvella Trial offer of skin cream

So basically I answered a call to try the trial offer paying only postage. Before I had even finished my 30 day sample I noticed my credit card had been charged 122plus133 for whatever I gave no permission to carry on and consider me a willing customer!i am trying to locate a confirmation number all I can see is customer service @trynuvella.com order 2BB7F5FF02

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Teresita forcadilla
, AU
Oct 22, 2018 10:07 pm EDT

Please do not send me any nuvella product.received today anti ageing serum which i did not order.order no. 7156BA4307 it says on the letter.i am a senior and can not afford to be purchasing your product.thank you.

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Kim pamela Smith
, AU
Sep 04, 2018 3:56 am EDT

I cannot contact the company to stop sending me their product. I wish to cancel any further deliveries and to stop crediting my credit card. I do not want any of their products. I have tried on many occasions to ring the company but my telephone service states that the phone number does not exist.

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Kimmark
, US
Sep 29, 2017 1:32 pm EDT

I also ordered the trial sample of Nuvellla. It was an ok product, not any better than Maritime Naturals which is 1/5 of the price. I immediately emailed to cancel further shipments but the kept shipping. I called them and they would not let me return the product and eventually said they would not give me money back on 1 shipment but would only give me 70%, which I have not seen in my account. Their number is [protected], you will have a fight on your hands. D0 NOT ORDER!

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Keren Larsen
, US
Jul 13, 2017 9:59 pm EDT

I also was caught. I have tried to ring the number on the enclosed letter to no avail. I have sent an email cancelling the product and have received another today. I do not want to pay for it but unless I can contact them and get an RMA number, I cannot return it. So angry at my own stupidity but how do I stop it.

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Todd Roberts
, US
May 08, 2017 6:59 pm EDT

I got fooled by these people too. They are scam artists.

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Tattypanz
, CA
May 06, 2017 8:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't EVER purchase from this company. It is the worst scam ever. They are in the UK and you would think that they would have been stopped by now.
I just spent half and hour on the phone and was told...in no uncertain terms, that I will be charged $160 because the product is so wonderful. They are bilking people right and left and where are the check and balances? Where is fair play.? They are also connected with another company which does the same thing for a tiny tube of cream. And they charge $140 if you don't return the product before 14 days. There is no mention of this on the material you receive. WE need to band together and sue this company for fraud. They are making millions out of our stupidity. and this must be stopped. Don't EVER purchase a free sample from any company on the net. I have no way of knowing what companies are scammers, but I will protect myself by never again ordering on the net,
I am disgusted that our government would allow us to be taken advantage of by illegal scammers. Bring it to the attention of the Premier. I am going to.

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ok2
, US
Apr 26, 2017 3:25 am EDT
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I order and instead of paying 4.95 for shipping I paid 13.75... I decided to return unopened to company for that upset me. So I was well in the 14 days of returning this product. I was at my bank and discovered they took 154 on one day and another 161 on the next. I called immediately and informed them I returned this product. This Jay said he was sorry but he could only give me a 30% discount. I kept insisting that is not what they advertised and wanted all my money back he kept saying sorry but I can only give you 30%. I told him I don't have the product and returned it in time. I am contacting every place that they advertise and letting them know what this company is doing. It is just so wrong... So now I am out over 300 for a product I don't have. This is false advertising. Maybe this is the only way this company can make money cause their product doesn't work? Ripping off people, I am telling everyone I know not to buy from them and trying to find where this company is located. This is so wrong. Put it on face book and u tube spread the word. They are a scam

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Rio87
, CA
Apr 15, 2017 10:41 pm EDT

NUVELLA WAS GOOD EFFECT! BUT ITS A SCAM ! Please Be careful 14days ! If you don't cancel in 15days after that they gonna charge about $100 and no refund at all

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