In response to all complaints listed:
Upon placing the order for our free bottle offer, all customers must accept the “terms and conditions” by checking the checkbox to complete their order. If this box, indicating that you have agreed to our terms and conditions is not checked, your order physically cannot be placed. The terms and conditions state:
“The offer of a FREE bottle is limited to one FREE bottle per household. Each future purchase of nutraOrigin Omega-3 comes with a money back guarantee of the product price (less shipping and handling). By accepting the FREE bottle offer you will become an Autoship Customer, locking in the LOW Autoship price of $26.99 per bottle. As an Autoship Customer you will receive three bottles of PREMIUM nutraOrigin Omega-3 every ninety days at a savings of more than $28 on every shipment and the shipping will always be FREE! Your first delivery of three bottles will arrive 30 days after you receive your FREE bottle, so you never miss a day of the nutritional supplements you need (nutraOrigin will charge the credit card used today for your three bottle shipment.) Of course, you can customize or cancel your order at ANYTIME, just send your request to email@example.com or call our toll free phone line 800-71-NUTRA. You'll never be billed if you cancel within the first three weeks.”
After completing the order, a confirmation e-mail is sent out right away including these very same “terms and conditions” (above) that were agreed to before their order was placed.
NutraOrigin offers a full 30-day money back guarantee if the customer has decided that they do not want the products they have received after their free bottle.
Again, the customer is always able to call or email NutraOrigin to cancel, customize, or return their order at ANY time.