Nutra Lane / Unauthorized Charge on Credit Card
I was going to order a trial of Acai Berry. In the process of the order, I kept getting led through a series of "would you like to try WHATEVER". On one occastion I put a check mark in the yes box, and then many more choices came up and I repeatedly said no, no, no. They asked for my Credit Card info which I gave them, but that wasn't the end of their questions, and finally I got sick of the process, so I back out without EVER SUBMITTING MY ORDER. I never did get an invoice, and I never did get an email confirming any order.
I check my Credit Card Statement on a daily basis and couldn't believe it when I saw a charge from Nutra Lane. I called the company and was told that when the product arrived I could not just refuse delivery. I had to send it back with a tracking number. They also gave me a cancellation number. The product never did arrive. I called my Credit Card company and they put in a query on the charge. I never did receive any product, and the next thing I knew I had another $79 charge on my Credit Card.
When Nutra Lane received the query from my Credit Card company, they sent me, by registered mail, a copy of an Invoice (first time that I had seen this), and a copy of their Return Policy. I had to sign for this paperwork. They then sent all of this paperwork to American Express, stating that they had signed proof that I did indeed received product, even though it was almost a month after I had first lodged my complaint with American Express.
The Supervisor at Nutra Lane won't talk to me. I guess I now need to go to the Better Business Bureau and lodge a complaint with them. I am not just going to let this slip by.
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