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Nutley Vacuum, Dyson, Livingston Vacuum, J and S / Dyson DC25 Warranty Service

1 Nutley, NJ, United States
Contact information:

Called Dyson and they referred me to Nutley Vacuum (they own three stores - other two are J&S Vacuum Co. and Livingston Vacuum Co.). Vacuum would not stand upright. Unit was off the track.

Dyson authorized them to complete the repair of my dyson DC25 ball vacuum

Nutley Vacuum claimed that it was due to unit needing to be cleaned and serviced. Claimed that cleaning and service needs to be done every year. A $70 job. The telescoping wand also did not work due to manufacturer defect (all vacuums sold by the store i bought from had a flap that would not close) Complained to Dyson who of course took Nutley Vacuum's ridiculous explanation but offered to "let management know".

Nutley claimed that the vacuum needed a part that was covered but also needed to be serviced and cleaned. While Dyson may not have to cover a vacuum that has a sock stuck in it, nutley apparently uses Dyson's policy to allow them to charge customers for covered warranty service. As soon as you walk in, they claim that the unit needs a $70 cleaning every year and they automatically blame any defects on that.

I have never heard of anyone being charged for a Warrantied repair. Dyson should not be letting them double dip.

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