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NuEra Telecom review: Service does not work 68

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1:56 pm EDT
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Nuera Telecom is a complete ripoff.
I was totally lied into the service.
At first i was told no monthly fee and $0.05 calling per minute to Pakistan and India.
Guess what?
I tried calling Pakistan and India for 4 days and never got thru.
And i found out i was charged $34.95 on a monthly basis.
Then i called Nuera Telecom customer service line and all of the sudden THEY DONT SPEAK ENGLISH!
So i tried to call the sales rep that i bought the item for and all of the sudden NO ONE HAS HEARD OF HIM!

Thankfully i was able to call my credit card company and i told them about the fraud and they took care of it.

Complete ripoff artists.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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68 comments
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D. Campos
, CA
Jan 27, 2010 5:05 pm EST

In my case, I am receiving calls from them all the time, spanish agents offer me good long distance calling rates. It is really disgusting...I asked many times to stop calling but they continue...

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Kirit M.
Anaheim, US
Jan 09, 2010 6:58 pm EST

I am in Total agreement with the complain with this company. I was contacted by Indian Rep. also namely
VIKRAM SRIVATSAVA & SHASHANK...an account verfiable person. They charged me also $38.95 a Security
Deposit Fee which they promised to return in after 3months, once all Bils are paid in timely fashions, but that has not happened. A numerous calls to customer service were made no response, even asked to cancell the service & return deposit but nothing has happened.A letter to their office in Miami, address that appear on their
Bill pyamnet stub, but have not cared to reply...Now I have seen numerous complain about this company..
What is the solution to get the money back or to take any action against this co.? who we can write.
Merchant...Ca.

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rajeshnodar
Vancouver, CA
Dec 25, 2009 12:33 am EST

hi
nuera is totally fraud company. don't put single cent trust on this company.i am victom of this fraud.you will find lot of good company in market.don't be greedy to save money.you will losse lot. there are 67000 sue pending in court against company. if you find any good review about this company that will be posted by company him self to make foolish people.if you are foolish than go for this company otherwise stay with other good company.
rajesh

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jesan11
, CA
Dec 13, 2009 1:12 pm EST

Hi,
Totally fraud company. I am totally agree with this.
Be aware. don't be foolish to save money

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Someone25
, EG
Dec 09, 2009 4:04 pm EST

ok, ok, the problem that nuera or even union telecom face is the customer service they r sooo bad really they can, t help well and also i want to tell u something that they have many customers from arabian counters so how they made a customer service people from pak and india they can, t understand the customers, the qaulity is good, the rates is good but the customer service is ...

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lvfsa
Falls Church, US
Dec 07, 2009 9:57 am EST

file a complain at Better Bussiness Bureau.

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lvfsa
Falls Church, US
Dec 07, 2009 9:48 am EST

Hey guys,
I think who ever is reppid of by this service should contact to Bussiness Bureau. it will take your 10 minutes but can teach them a lesson and you don't have to worry about them. I did what khan say. I bought a $50 gift card because first they take about $39 so you have to have theat much money and then I used their service for about $300 and now when every they calls for the money I just say ### OFF

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MontrealGirl
Montreal, CA
Dec 01, 2009 7:19 pm EST

2009-12-01
Nuera Telecom got my telephone number when I used by the first time a telephone card named PHONE VI on Montreal. I received two phone calls from Nuera Telecom from Miami, the first guy was very gentle but the second one got exasperate when I told him by the 3rd time that I'm not interested in their company. I knew that it’s too beautiful to be true. I asked them about all fees and they never told me about the deposit.

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KRISHANA
Elkford, CA
Nov 28, 2009 11:57 pm EST

NUERA TELECOM ARE GENUINE RIP OFF ARTISTS, CLAMING TO HAVE ONLY 1-1.5 CENTS PER MINUTE CALLS WITHIN CANADA.THEY HAVE CHARGED 39 CENTS CONNECTION FEE FOR EVERY CALL, RESULTING IN CHARGES OF OVER $88 AND THEY ARE KEEPING DEPOSIT OF $38 TOO.THIS SERVICE SHOULD HAVE COST ME ONLY $15-20 WITH COMPARABLE COMPANIES.ON TOP OF EVERYTHING THEY HAVE BEEN AUTOMATICALLY DEDUCTING SO CALLED PADDED UP BILLS FROM MY MASTERCARD .THE COMPANY SALESMEN NEVER EVER TOLD ME FOR EVERY CALL THEY WILL CHARGE ME 39 CENTS CONNECTION FEE. PLEASE SAVE YOUR MONEY AND DONT BE TAKEN IN BY THE COMPANY. IN THE LAST THEY HAVE BEEN TAKING OUT MONEY BILLED FROM CREDIT CARD WITHOUT ANY AUTHORIZATION.
KRISHAN

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rathaur
Brampton, CA
Nov 24, 2009 3:13 pm EST

it cost me $45.00.can some one tell how to deal with them. where to complaint. thanks

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Khan1988
, US
Nov 21, 2009 11:39 am EST

Freaking ### ... They just charged me $291.00 from my account ... Guys if u wanna take revenge buy $20 visa or master card from riteAid or any other pharmacy an den call Nuera nd ask dem for a new line with different name don't give your real name ... They'll activate ur service use it as much as u can... They won't be able to do anything... It's time to ### dem now...
I used to work with this company

Nuera rep...

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galib
, IN
Nov 09, 2009 6:51 am EST

Hey, Actually as far as i know these reps of Nuera telecom dont even know about the Company refunds the money or not. They just tell you what they are told to say. they are under company bounds. MOst of them are just there for few times and are kicked off if they try to come out of bounds while contacting...As i have been also the rep of this company i use to call to my costumers whom i have sold the services and i never heard any complain from them. i was in that company for 3 months and i remembered quite a lot of number and still i contact them they are happy with the service..i dont know how you are getting probs.. but i think as all the five fingers are not same as may be the service is not helping every one samly.. so there is no need to abuse the reps.. may be few of them are bad as one MRS A has quoted above but most of them are just there to earn money.. they just do what they are told...

one rep of Nuera.. Sorry if you are having Probs

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Mrs A
Calgary, CA
Nov 08, 2009 2:42 pm EST

i just got a call from them ..& i get one almost everyday. After listening to everything from one rep. i decided that i do not want the service. So i get a call today and i told the rep that i need to talk to the customer service manager to remove my number from the list. this rep whose name is Khalil says that, he can't do that. I said that I should not get a call from this company again then & he says why? and I told him that simply coz i do not want this service & i want no more telemarketing calls. He then says, "I love you, Maam" now what is this? & then he utters extremely indecent abuses in Urdu/ hindi/ punjabi.
Then he calls back agn after a few mins. My baby was babling in the background & he asks me who is making tghe sounds in teh background & he starts rolling out abuses, they were so disgustuing that i pulled the telephone from my ear. aftera while I put the telephone to my ear & he had shut teh phone. I searched their number on the net & left a complaint with this girl who spoke urdu/ hindi as well. she apologised to me but thsi is not enough & i have asked to hear an apology from their "senior Depptt" as she says. she finally put my number in " do not call" list, let's see if i even get any calls from this vulgar, indecent company...what more can you expect from a company that actally harassses you. the next time i'm going to report this company to the police.
Mrs A

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shlok
, IN
Nov 05, 2009 9:41 am EST

they are all d bloddy ###, running thier call center in india, and they dnt have any particular office in florida,

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Regla Lopez
, PE
Oct 23, 2009 1:24 am EDT

please dont get this long distance service company, it all FRAUD! and one more thing NUERA TELECOM AND UNION TELECOM are the same thing, they both belong to the same owner, both promise you that they will return your "deposit" whenever you want to cancel the service, thats a BIG LIE u never gonna see again those 38.95, they're gonna promise you a really good rate but once you get the service YOU ARE SCREWED! also the quality is really really BAD, hope this can help you if your thinking to join those companies, remember NUERA TELECOM AND UNION TELECOM ARE RIPOFF COMPANIES!

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Burnt Consumer
rockville, US
Oct 08, 2009 4:28 pm EDT

I should have read this before subscribing to this service. They told me that the $38.95 will be refunded after one month. Now they are telling me it would be refunded AFTER I disonnect their 'non-functioning' service. I tried to use their service a couple of times but it never worked, so I went back to my old service. Guess what, they billed me $27 for the minutes I never used. This is a big scam.

The customer service guy, Albis, told me he cannot give me his manager's because it is confidential. WHAT! Are you kidding me.

THIS IS A SCAM, PEOPLE!

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Martin_1974
Miami, US
Oct 05, 2009 2:16 am EDT

I was contacted for an Indian guy who almost told me that the service is for free. I never trust in a sales clerck for that reason I called to Nuera Customer Service and they gave me the right information, the amount that indian agent told me 'it is a deposit', was an activation fee that is not refundable. Actually Im using the service for calling to Chile and it works properly.The activation fee is less than 40 dollars and I feel I won't die for this amount. I suggest everybody before buying to call the company and get all the information. Sometimes sales clerck are external agents and if they want to sale a car the will tell you it can fly or whatever. About taxes and fees, we are living in America and we have to pay taxes. Thank you
Martin

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Juan Carlos Pratolongo
, PE
Sep 24, 2009 1:34 pm EDT

Well i they dont have the best quality but for the low rates they offer its good enought. And I have never been mistreated guess that the Indian reps are the rude ones. I speak with their spanish reps.

Juan Carlos Pratolongo

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Baldev
Winnipeg, CA
Sep 17, 2009 12:06 am EDT

Never use their service. They will never refund the security deposit. It is all fraud.

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Darsh
los an, US
Sep 12, 2009 3:13 am EDT

hey
i am having same problem.

They caused me 700 $ bill from my AT&t service provider !

Any one can please tell me if we can file a complaint against them 1!

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suraj singh
Miami Beach, US
Sep 11, 2009 12:12 pm EDT

hi peoples,

i m using nuera tel from last 4 year i never faced these types of problem its a superb service they are providing, the security deposit of $38.95 is refundable 100% you will get $50, its a very good company with best network

my self
Danish Khan

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pamma
abb, CA
Sep 05, 2009 8:07 pm EDT

i would also like to know if we can file a complaint against these guys

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pamma
abb, CA
Sep 05, 2009 8:06 pm EDT

hi guys..
i am also one these losers victim...when i signed up i was told i ll get a full refund of my 38.95 dollars after two months or whenever i disconnect..i called them today to disconnect and have my money back and i was told that it was a non refundable activation fee. they said instead they will give me a 50 dollar calling card and disconnect my fee. but the card no. that they gave me doesnt work..so please guys never ever buy anything from nuera calling company...i trust relaince india calling although they are a bit expensive or unlimited india calling comapny..they are good...also please do not sign up voice tell company ..they are not that bad as nuera but still...

thannks

param

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Yesudas
Calgary, CA
Sep 05, 2009 1:21 am EDT

THANK YOU THANK YOU THANK YOU...I am so grateful for the Internet and for people such as you who care enough to post your views. Without these two, the world would be an uglier place.

I was called by this Indian guy who was ready to pop a vein on his forehead the way he was putting on the pressure! As I am also Indian, I thought, well...maybe, I can help him out...Rightaway, I thought, I smell a rat! He said they were going to give me 180 minutes free to two Middle East countries of my choice and 1.5 cents to India. So far so good. Then, I asked him what costs, if any, I would incur up front. Then, he mentioned about the $39. As soon as I heard that, the rat got bigger! I told him I will have to think about it - all the while I was surfing the net to find out more on these losers. His voice started rising a few more decibels and he started pleading that he would make no money today if I did not sign up. I told him I am not my brother's keeper, and to call back next week.

Guess what I am going to tell him next week! I am VERY VERY happy with the Irish company, Nymgo, who give around the same rate as these guys supposedly give, with no admin charges, connection fees, or hidden surprises. I have been using them for months. And, their customer service is simply SUPERB! There are a few others who offer similar rates, but Nymgo beats them in all different ways.

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Goel Seema
Brampton, CA
Sep 02, 2009 6:22 pm EDT

DO NOT USE THIS LONG DISTANCE CALLING SERVICE.

I don't want to abuse them but they don't deserve RESPECT. One of their representative "Mr. Dev Sharma" called up posing as sales rep from Airtell and I shared all my sensitive info.with him to get cheap rates with a security deposit amount and it was told that this deposit is fully refundable immediately after cancellaton of services. I am in contact with these guys since aug 30, 2009 but no action taken so far. Not sure if my amount will be paid back to me or not but one thing is for sure, DONT TRUST THESE ###.

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mchau
Mississauga, CA
Aug 23, 2009 7:39 pm EDT

I actually called them up and asked them to look at this webpage, and the CSR replied with a arrogant tone, saying "So, you dont want the service, right Sir?" I was like you tell me, should I take the service, when you being one of there employees arent even defending them, so its true then, you guys really are scam, and he is like, Ok Sir, I understand, you dont want the service, what kind of [censored] company is this...

Beware, never buy anything from them, there is no way they are going to return you your deposit.

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V_Gandhi
Mississauga, CA
Jul 26, 2009 8:20 pm EDT

Thanks, I received the call from telemarketing and before paying I read this and refused

Gandhi

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Deltaem
Naples, US
Jul 18, 2009 4:58 am EDT

I am having a similar problem with NuRea, right now.
I can't make a call according to their instructions and I tried their customer service number, which asks for a PIN, which they never told me I needed and never gave me.
Am I getting the run-a-round? They still have my $39.95 deposit (?)

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