The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Nuera Telecom / Service does not work

1 CA, United States Review updated:

Nuera Telecom is a complete ripoff.
I was totally lied into the service.
At first i was told no monthly fee and $0.05 calling per minute to Pakistan and India.
Guess what?
I tried calling Pakistan and India for 4 days and never got thru.
And i found out i was charged $34.95 on a monthly basis.
Then i called Nuera Telecom customer service line and all of the sudden THEY DONT SPEAK ENGLISH!
So i tried to call the sales rep that i bought the item for and all of the sudden NO ONE HAS HEARD OF HIM!

Thankfully i was able to call my credit card company and i told them about the fraud and they took care of it.

Complete ripoff artists.

Sort by: UpDate | Rating

Comments

  • De
      18th of Jul, 2009
    -2 Votes

    I am having a similar problem with NuRea, right now.
    I can't make a call according to their instructions and I tried their customer service number, which asks for a PIN, which they never told me I needed and never gave me.
    Am I getting the run-a-round? They still have my $39.95 deposit (?)

  • Vg
      26th of Jul, 2009
    0 Votes

    Thanks, I received the call from telemarketing and before paying I read this and refused

    Gandhi

  • Mc
      23rd of Aug, 2009
    +1 Votes

    I actually called them up and asked them to look at this webpage, and the CSR replied with a arrogant tone, saying "So, you dont want the service, right Sir?" I was like you tell me, should I take the service, when you being one of there employees arent even defending them, so its true then, you guys really are scam, and he is like, Ok Sir, I understand, you dont want the service, what kind of [censored] company is this...

    Beware, never buy anything from them, there is no way they are going to return you your deposit.

  • Go
      2nd of Sep, 2009
    +1 Votes

    DO NOT USE THIS LONG DISTANCE CALLING SERVICE.

    I don't want to abuse them but they don't deserve RESPECT. One of their representative "Mr. Dev Sharma" called up posing as sales rep from Airtell and I shared all my sensitive info.with him to get cheap rates with a security deposit amount and it was told that this deposit is fully refundable immediately after cancellaton of services. I am in contact with these guys since aug 30, 2009 but no action taken so far. Not sure if my amount will be paid back to me or not but one thing is for sure, DONT TRUST THESE ###.

  • Ye
      5th of Sep, 2009
    0 Votes

    THANK YOU THANK YOU THANK YOU...I am so grateful for the Internet and for people such as you who care enough to post your views. Without these two, the world would be an uglier place.

    I was called by this Indian guy who was ready to pop a vein on his forehead the way he was putting on the pressure!!! As I am also Indian, I thought, well...maybe, I can help him out...Rightaway, I thought, I smell a rat! He said they were going to give me 180 minutes free to two Middle East countries of my choice and 1.5 cents to India. So far so good. Then, I asked him what costs, if any, I would incur up front. Then, he mentioned about the $39. As soon as I heard that, the rat got bigger! I told him I will have to think about it - all the while I was surfing the net to find out more on these losers. His voice started rising a few more decibels and he started pleading that he would make no money today if I did not sign up. I told him I am not my brother's keeper, and to call back next week.

    Guess what I am going to tell him next week!! I am VERY VERY happy with the Irish company, Nymgo, who give around the same rate as these guys supposedly give, with no admin charges, connection fees, or hidden surprises. I have been using them for months. And, their customer service is simply SUPERB! There are a few others who offer similar rates, but Nymgo beats them in all different ways.

  • Pa
      5th of Sep, 2009
    0 Votes

    hi guys..
    i am also one these losers victim...when i signed up i was told i ll get a full refund of my 38.95 dollars after two months or whenever i disconnect..i called them today to disconnect and have my money back and i was told that it was a non refundable activation fee. they said instead they will give me a 50 dollar calling card and disconnect my fee. but the card no. that they gave me doesnt work..so please guys never ever buy anything from nuera calling company...i trust relaince india calling although they are a bit expensive or unlimited india calling comapny..they are good...also please do not sign up voice tell company ..they are not that bad as nuera but still...

    thannks

    param

  • Pa
      5th of Sep, 2009
    0 Votes

    i would also like to know if we can file a complaint against these guys

  • Su
      11th of Sep, 2009
    0 Votes

    hi peoples,

    i m using nuera tel from last 4 year i never faced these types of problem its a superb service they are providing, the security deposit of $38.95 is refundable 100% you will get $50, its a very good company with best network


    my self
    Danish Khan

  • Da
      12th of Sep, 2009
    0 Votes

    hey
    i am having same problem.

    They caused me 700 $ bill from my AT&t service provider !!

    Any one can please tell me if we can file a complaint against them 1!!

  • Ba
      17th of Sep, 2009
    0 Votes

    Never use their service. They will never refund the security deposit. It is all fraud.

  • Ju
      24th of Sep, 2009
    0 Votes

    Well i they dont have the best quality but for the low rates they offer its good enought. And I have never been mistreated guess that the Indian reps are the rude ones. I speak with their spanish reps.

    Juan Carlos Pratolongo

  • Ma
      5th of Oct, 2009
    0 Votes

    I was contacted for an Indian guy who almost told me that the service is for free. I never trust in a sales clerck for that reason I called to Nuera Customer Service and they gave me the right information, the amount that indian agent told me 'it is a deposit', was an activation fee that is not refundable. Actually Im using the service for calling to Chile and it works properly.The activation fee is less than 40 dollars and I feel I won't die for this amount. I suggest everybody before buying to call the company and get all the information. Sometimes sales clerck are external agents and if they want to sale a car the will tell you it can fly or whatever. About taxes and fees, we are living in America and we have to pay taxes. Thank you
    Martin

  • Bu
      8th of Oct, 2009
    0 Votes

    I should have read this before subscribing to this service. They told me that the $38.95 will be refunded after one month. Now they are telling me it would be refunded AFTER I disonnect their 'non-functioning' service. I tried to use their service a couple of times but it never worked, so I went back to my old service. Guess what, they billed me $27 for the minutes I never used. This is a big scam.

    The customer service guy, Albis, told me he cannot give me his manager's because it is confidential. WHAT!!! Are you kidding me.

    THIS IS A SCAM, PEOPLE!!!

  • Re
      23rd of Oct, 2009
    0 Votes

    please dont get this long distance service company, it all FRAUD!!! and one more thing NUERA TELECOM AND UNION TELECOM are the same thing, they both belong to the same owner, both promise you that they will return your "deposit" whenever you want to cancel the service, thats a BIG LIE u never gonna see again those 38.95, they're gonna promise you a really good rate but once you get the service YOU ARE SCREWED!!! also the quality is really really BAD, hope this can help you if your thinking to join those companies, remember NUERA TELECOM AND UNION TELECOM ARE RIPOFF COMPANIES!!!

  • Sh
      5th of Nov, 2009
    0 Votes

    they are all d bloddy ###, running thier call center in india, and they dnt have any particular office in florida,

  • Mr
      8th of Nov, 2009
    0 Votes

    i just got a call from them ..& i get one almost everyday. After listening to everything from one rep. i decided that i do not want the service. So i get a call today and i told the rep that i need to talk to the customer service manager to remove my number from the list. this rep whose name is Khalil says that, he can't do that. I said that I should not get a call from this company again then & he says why? and I told him that simply coz i do not want this service & i want no more telemarketing calls. He then says, "I love you, Maam" now what is this???? & then he utters extremely indecent abuses in Urdu/ hindi/ punjabi.
    Then he calls back agn after a few mins. My baby was babling in the background & he asks me who is making tghe sounds in teh background & he starts rolling out abuses, they were so disgustuing that i pulled the telephone from my ear. aftera while I put the telephone to my ear & he had shut teh phone. I searched their number on the net & left a complaint with this girl who spoke urdu/ hindi as well. she apologised to me but thsi is not enough & i have asked to hear an apology from their "senior Depptt" as she says. she finally put my number in " do not call" list, let's see if i even get any calls from this vulgar, indecent company...what more can you expect from a company that actally harassses you. the next time i'm going to report this company to the police.
    Mrs A

  • Ga
      9th of Nov, 2009
    0 Votes

    Hey, Actually as far as i know these reps of Nuera telecom dont even know about the Company refunds the money or not. They just tell you what they are told to say. they are under company bounds. MOst of them are just there for few times and are kicked off if they try to come out of bounds while contacting...As i have been also the rep of this company i use to call to my costumers whom i have sold the services and i never heard any complain from them. i was in that company for 3 months and i remembered quite a lot of number and still i contact them they are happy with the service..i dont know how you are getting probs.. but i think as all the five fingers are not same as may be the service is not helping every one samly.. so there is no need to abuse the reps.. may be few of them are bad as one MRS A has quoted above but most of them are just there to earn money.. they just do what they are told...


    one rep of Nuera.. Sorry if you are having Probs

  • Kh
      21st of Nov, 2009
    +1 Votes

    Freaking ### ... They just charged me $291.00 from my account ... Guys if u wanna take revenge buy $20 visa or master card from riteAid or any other pharmacy an den call Nuera nd ask dem for a new line with different name don't give your real name ... They'll activate ur service use it as much as u can... They won't be able to do anything... It's time to ### dem now...
    I used to work with this company

    Nuera rep...

  • Ra
      24th of Nov, 2009
    0 Votes

    it cost me $45.00.can some one tell how to deal with them. where to complaint. thanks

  • Kr
      28th of Nov, 2009
    0 Votes

    NUERA TELECOM ARE GENUINE RIP OFF ARTISTS, CLAMING TO HAVE ONLY 1-1.5 CENTS PER MINUTE CALLS WITHIN CANADA.THEY HAVE CHARGED 39 CENTS CONNECTION FEE FOR EVERY CALL, RESULTING IN CHARGES OF OVER $88 AND THEY ARE KEEPING DEPOSIT OF $38 TOO.THIS SERVICE SHOULD HAVE COST ME ONLY $15-20 WITH COMPARABLE COMPANIES.ON TOP OF EVERYTHING THEY HAVE BEEN AUTOMATICALLY DEDUCTING SO CALLED PADDED UP BILLS FROM MY MASTERCARD .THE COMPANY SALESMEN NEVER EVER TOLD ME FOR EVERY CALL THEY WILL CHARGE ME 39 CENTS CONNECTION FEE. PLEASE SAVE YOUR MONEY AND DONT BE TAKEN IN BY THE COMPANY. IN THE LAST THEY HAVE BEEN TAKING OUT MONEY BILLED FROM CREDIT CARD WITHOUT ANY AUTHORIZATION.
    KRISHAN

Post your comment