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I ordered a nubrilliance microdermabrasion (Home use) unit from their online site recently. It describes the unit as: it deminishes fine lines, discolorations, give skin a young healthy glow and smoother skin. Came with two diamond heads to use (Fine diamond head for face & neck) and regular diamond head for arms, legs etc. .)
I ordered this unit on a trial offer for 30 days. I received the unit this past week, read the instructions (Followed them carefully) the first use, my skin was red (Longer than the "minutes" it spoke of and a bit tender, there was some flaking of the skin, but i applied the two creams sent with the unit and it helped with the flaking and figured that was part of it. I waited (As recommended in the instructions) a few days and used the unit for the second time. This is when my skin became very red and irritated. Again after this i applied the creams and realized my skin was raw in many places and the creams only made it worse instead of relieving the discomfort. My face felt as though it were on fire, with pins sticking me all night. I tried to rinse off the cream for relief with just plain water and this burned even further. Upon getting up the next morning (After a painful night) my face looked as though it went through a briar patch. I am horrified! I am attaching the photos of the next morning after the second use the night before.
There are only positive testimonials on their site, nothing on their site or in the papers they sent prepared me for this outcome. I will not go outside of my home nor answer my door until my face heals (If it will) and the pain still exist but today i can put ointment on (With discomfort) but i am worried about infection (If i do not) and of course, permanent scarring. This product is not for everyone and unfortunately they do not include that others have had very bad outcomes from the use. I feel very disfigured for someone who only wanted the deminished lines and smooth youthful skin the product claims to give you. I feel like a monster and can only hide out in my home until my face heals (And i pray that is the case) can you help? I have since found online many complaints that are like mine, with damage to face from use of this product. I wish i had thought of that before trying this product, but trusted the website which claimed dr. Approved and safe.
Sincerely,
Deonna hampton
Upon contacting customer service at NuBrilliance, I told the woman on the phone of my horrible experience and she stated, " I am sorry you were not happy with the product"... I told her I absolutely was not, and then she stated..."well, it doesn't work for everyone"... REALLY? I asked her WHY is that not stated on the website? She did not reply. She really just rushed to get off the phone.
That was the first I heard that the product did not work for everyone, the website is full of "positive" testimonials, all positive statements about the product with NO negative. All about what wonderful results this unit gives. NO disclaimer, no statements from those who returned the product or why. Just the ole "bait and hook"
This absolutely does not work for everyone (it did not work for me) and there are others... Don't take the chance on this! Look at my face, the pictures are very real and this was done by the NuBrilliance microdermabrasion unit. I have photos of myself before use of the unit and the photos posted are after.
I am currently seeing a doctor and awaiting appointment with dermatologist and pray that my face can be repaired. This unit did nothing of what it states on the website or in the paper work sent with it.
Very deceptive practices in order to sell their units with disregard to the damages that the product can do to others. Because this product may work for some, it should not be at the expense of the others that it does harm to. They simply don't want to hear about it, don't care.
People matter, I matter. I am currently using prescribed creams and cannot go outside in the sun (not that I want to be seen) I cannot participate in activities involving family, friends, school. I am a shut in, hiding in the shame of how I now look. Mortified while sitting in the waiting room of a doctors office (with my head down, and hair hanging over my face) so that no one could see my damaged face.
Please, do not use this product, do not take the chance that it may work for you, as it may not (as with me) and is that a chance you are willing to take? I am telling you what they will not, it DOES NOT work for everyone. It has been painful (physically & emotionally). I would not wish this on my worst enemy.
The photo below is BEFORE use of the NuBrilliance microdermabrasion unit. Compare the photo with the ones previously submitted and ask yourself if you want to take the chance.
Company information who owns this product and patent: Wellquest International Inc. based out of New York.
There has been court action against them in the past for deceptive business practice, false statements etc... by consumers. And the Federal Trade Commission has taken action against them as well. It is online under Wellquest International Inc.
NuBrilliance and Wellquest International Inc. (ARE THE SAME)
Thank you, for the kind words. I have reported them, in hopes that they would pull the product, and have told my story in hopes that it doesn't happen to anyone else. I am healing (except for a few scars that will be left) from where I started, and for that I am grateful to the doctors for all they have done.
I will never buy another product online that is not offered in reputable stores, as you stated, at least you can take the product back to the store and speak to someone in person. Thank you for prayers, that is the one thing that has gotten me through this...all the prayers.
God Bless
The results are in fact from the use of the NuBrilliance at home use product, and it was the second use with the correct tip (fine) and used exactly as recommended by the instructions, dvd and a step further by calling customer service after the first use and face was red longer than stated in the instructions and dvd... they said it was "normal" and wait a few days and use again, it was part of the process. Not so. The second time, was the last time and the photos reflect the outcome. I am not the only person who had injury (no, before you ask, I have not hired an attorney) I documented every step and had photos taken as well, I posted and reported to keep anyone else from having injury. While this product may work for some it does NOT work for everyone. That is what should be stated in the paperwork and website NuBrilliance has. It is great that it worked for you, but it is very tragic that it caused damage to others.
Because it worked for you and you had a positive outcome, you have no right to insinuate that I am not being truthful, I am 100% telling the truth, my dermatologist looked at the unit, the tips (which I still have) as well as my family doctor (you know, the professionals) and both stated, this could and did cause harm to individuals, the tips are not the same as used in the dermatologist office (this from my dermatologist) and the fine tip was the only tip used (twice) the other tip has NO use at all (no dna at all on it) so as far as the wrong tip... sorry but no. Over use, not at all.
The ONLY thing I am trying to do, is to change the way NuBrilliance advertises the product, to include the negative outcomes of those who did not benefit from use of this product, and to include the statement, "this product can cause damage to skin, to some individuals".
For information purposes check out the Wellquest International (NuBrilliance) they have many products on the market, they have been in legal trouble for making false, misleading statements about products, including the clinically tested, doctor approved... that is fact, but then NuBrilliance doesn't state all the facts...so if you are trying to dig up dirt, start there, the dirt is with the company (Wellquest International and their products) I did far more than NuBrilliance "Wellquest International", I told the whole truth about the product.
You are welcome, it was a very bad experience and to add insult to injury, the company never even acknowledged my complaint, no letter of apology, no phone call, the customer service was very rude.
I sent before and after photos to the company along with doctor statements of my injuries but they did not nor have not changed their reviews of the product to include "may cause injury" and "not everyone has positive results" they only appear to acknowledge those positive reviews, and disgard the negative reviews (that does not line their pockets) instead of trying to use those to correct any problems with the product... or to include those statements (mine is not the only negative outcome) and I did not hire an attorney to file suit, I paid for all of my medical and it is an experience I will never forget. But shame on NuBrilliance (aka Wellquest International) for not being professional enough to acknowledge those of us with negative outcomes from use of their product. And I am so very glad that you chose NOT to make the purchase on the "possibility" that you could have been injured. I will never again take a chance on something like this.
God Bless,
Deonna
Thanks for the tips on creams. My dermatologist did prescribe the hydroquinone (the triluma had a manufacture recall at the time and the pharmacy would not fill it, so my doctor prescribed the hydroquinone.
I did as directed on the nubrillance, and even called customer service after the first use and skin stayed red for longer than stated. They told me to wait a few days and then use again (fine tip) that some people are different. I did and stopped very soon and put the creams on (that is when it became horrible) my skin just came off in areas with application of the cream and burned like fire. The combination of the unit and the creams seemed to have been the problem (according to my dermatologist) and seemed to have been a defect in the fine tip (which I kept both to take to the doctor). I am better now, I still have some light scarring (discolorations) but they are fading with the use of the bleaching cream prescribed.
The unit works for some, I have read that. But not for everyone (I am an example of some) I have learned that anything to do with my body at all, I will always go to a qualified doctor. I am doing well and moving on. I really appreciate the tips on the creams and your kind words, I hope the unit works well for you and am glad you had not had issues with it. Thank you for being kind and considerate of my experience.
God Bless,
Thank you for your comment. I am doing well though I do still have some scarring but not as bad as it had been so it has gotten somewhat better. For a while it was just awful. Make up covers the scars that are still left I am using a cream the dermatologist has prescribed which lightens the scarring.
I am glad that you have decided not to use the creams with the device. I firmly believe that the creams that came with the device made matters far worse for me. My skin literally felt like it was on fire upon using the cream after the machine use.
And you are correct in your statement of my not using any harsh products on my skin, just facial cloths and my hands. I did use the fine tip, but between the device and the creams... my outcome was not a good one. I do hope that you have much better luck than I did. Just always check your skin for any sensitivity after any use.
I have stayed away from any products like this. I will only go to a professional from now on. I learned a hard lesson and I am bouncing back. I thank you so much for asking. Good luck and I wish you all the best with the product.
Thank you too. I learned a hard lesson and glad it is behind me. I will stay far away from anything else like this or even close... like you, those that have had good results, I am glad but not for me... lesson learned.
Thanks for the kind words!
You are welcome and I am glad that you have done some research before trying. I have since found that dermatologist are reasonable for this procedure... there are some who over charge but I have been treated for the damage caused by this by a very reasonable dermatologist. Haven't had it done as I am a bit gun shy and want to completely heal (just some scarring left which I am using a prescribed lightener.
I am glad that you did some checking and made your own decision, I would never want this to happen to anyone else.
God Bless,
Deonna
Glad that I can help in some way. Perhaps that is why I had the experience (everything happens for a reason) I am grateful to be much better now. It could have been far far worse and I am thankful that I am healing very well as of this date.
There is no miracle cure out there for anything. A good dermatologist and they are out there and there are some very affordable ones I have found and am quite happy that my doctor has helped me to heal from this experience. I am so glad that you decided not to buy the unit. I do not have sensitive skin and you can see what happened, that is what I did not understand... but it is over and I am much better. Thank the Lord. Good luck to you Rae, I hope you will check into some dermatologist and that you have only wonderful success.
God Bless, Deonna
You are welcome. And it is best to pay a little extra to have this done professionally and safely. Trust me, it has cost me more than if I had just went straight to a professional first. Best of luck and I am happy you decided to leave this to the professionals.
God Bless,
Deonna
I hope that you can get your money back, but I am glad you have chosen not to use the product. Please see a dermatologist about the dark brown or red areas because there are a couple of creams they can prescribe that will give you results in weeks. The longer you use the creams the more results you will notice. As you can see from the photos after I used the Nubrilliance product... I had damage, and once the dermatologist was able to help me with the healing process, he prescribed the creams for the scarring left behind and I am quite happy with the results. I hope you will check with a local dermatologist to find out about the bleaching cream and other creams they can prescribe.
Good luck and God bless.
Deonna
Sorry for the troubles you have had with the multiple phone calls from other vendor Gaotgirl, that is one of the other draw backs with these companies. Just doesn't pay to order things on television or online these days.. I hope that your do not call list works (some ignore this) good luck to you and I know what a headache that can be.
To vampiregirl: glad that you did not make the purchase. Better safe than sorry. I regret my purchase, and my experience... but if I can keep one person from having the same bad experience and suffering any pain or damage, it is the good part of my awful experience. Everything happens for a reason. I am grateful to be healing up and getting along quite well now. It is a shame that the company refused to acknowledge the problems with the product and not one word of apology (I am not a sue happy person) I just wanted to have them to talk to me... did not happen but that speaks volumes as to what type of company they are. You are correct when you say it is all about the bottom line, money... not a good way to run a business.
God Bless,
Deonna
Thank you and I am glad that you searched the internet before your purchase and did not just look at the reviews on NuBrilliance web site (as it only has the positive remarks) Wish I had done that... But you have made the right choice in my opinion and it was your choice to make and at least you got ALL the information both good and bad before making that decision, even though you had to find the information for yourself.
God Bless,
Deonna
Don't give up and contact your credit card company and they will stop the re occurring charges. It is a shame that people do business this way and without regard to anyone else. I hope that you get your money back and I am glad you changed your mind. I would never want anything like this to happen to anyone else. I am hoping you come out well with the refund. Good luck and God bless.
Deonna
Maria, I am the woman in the photo. I did watch the video and did use the correct tip. I did in fact have damage from the use of the unit as well as the creams I used after the use which intensified the injuries and pain.
I am glad you had good results but I can assure you I did not. It does not work for everyone and while most choose to believe the only comments and testimonials that NuBrilliance advertise on their site... they do not post ALL comments especially the negative ones. You should not jump to the conclusion that my post is inaccurate, it is my personal experience and the truth, the complete truth. I posted on this site because when I contacted NuBrilliance directly they would not take my statement by phone or in letters. Which tells me they do not want to tell the public that this product does NOT work for everyone. And no, I am not the only one with a bad experience with injury from the use of the unit. I can read and I did use the product as directed and took the unit and the tips to my dermatologist for his "expert" opinion... Guess what... he agreed this was NOT like the unit they use in their office nor would he advise anyone to use it. And the tips were flawed (in my unit) according to my doctor who treated me after the use.
My post is accurate and true and I assure you I used as directed as well as contacted Nubrilliance for advisement...they only wanted to push their product, regardless of damage or injury. As a matter of fact, they told me, "it does not work for everyone" and to try it again! Funny, that their website nor brochures do not mention that...
Thank you silly me, I am doing better now and I am glad that you did research online to check for complaints on the unit (something I wish I had done prior to using the unit)
God Bless,
Deonna
Thanks Shellide3669, I am glad that I have been able to share my story and prevent anyone else from the same experience. I know not everyone has such a bad experience but there are those who have including me.
I am happy to say that I am much better with only a few light scars now, but it was bad in the beginning. Thank God, I have gotten better! I tell everyone talk to a dermatologist first before buying anything online or by mail... learn the hard way, I did.
God bless ya!
Deonna
You are welcome MB... Going well for me and I am thankful to have come so far. God Bless
Thanks Fuming! I am doing much better, and if there was one thing I was going to do after this horrid experience... that was, be sure that I let others know BEFORE they made the same mistake. It was truly horrible and painful for a while, but I thank God every single day, for the improvement, I have a wonderful dermatologist and he is very reasonable and put me on creams and antibiotics immediately. Now, I have a few scars left behind that I continue with a cream to lighten and deminish them. But I am grateful I have just that left from the condition it first left my skin in.
Sad that companies are only about that quick buck and not the consumer. They care only about lining thier pockets and not the people. What a world we live in...
Thank you Tecla. I did contact the customer service after the first use, and they advised me that this is "common" and to wait a few days and use again, because you are exfoliating the skin and there would be reddness and irritation at first... well, after that second time, it was horrid. My doctor said the fine tip seem to be "not so fine" I kept both tips so as to show them to my doctor and let him tell me what happened. I am healing and very few scars remain and with makeup, not noticeable so I am much better than when this happened. I am thankful for that. I will never buy another product unless I can see and touch it in person and research the heck out of it from now on.
Thank you so much for your kind words and I am much better now.
Deonna
Master Estetician... No, I am not a liar. Everything that I said was pure truth as to what my experience was with NuBrilliance. My doctor and dermatologist even wrote a letter to the company so that they would do more research and check packaging so as not to put wrong pads in boxes. Quality control. And NO I am not out to make money on this experience. NEVER filed a lawsuit (and that is very easy to check) it would be a matter of record (look online). I paid for my own medical bills and all expenses incurred because of the damage done by this product. I am not a suing type person. You do not know me at all. I use very good hygene and I know how to care for my skin, the worst thing I could have done is to use the lotions that were included in the kit... HUGE mistake and if NuBrilliance did not put in the paper work and on the dvd included in the packaging the customer service number, I would not have even had a much worse experience... the woman told me to continue in a couple of days... I even sent them photos... so before you slam me, understand I am not a stupid woman. I am college educated and very honest. But no worries... I know and God knows the truth. I am much better now and will have some discoloration for the rest of my life, but as I said, my doctors were wonderful and they saved me from what could have been so much worse. I am blessed for that. And for those who have asked. I am attaching a photo of myself with my husband. No serious damage left (discolorations from scars but they are not so obvious with a little makeup) again, I am grateful to have gotten past a bad experience. Thank you to those who supported me and I am glad if my story helped someone. That is ALL this was about. No financial gain (because I had none, nor did I seek to gain any)
K.B. Thank you for your very kind words. Yes, everything has a risk and this did not work for me. In fact, it had a very adverse effect on me. And I have heard from a couple that they had success with this product and I am happy for them and grateful that they did not have the experience that I had. I am very thankful for where I am today and for my wonderful doctors who helped me to get here. To sue this company would have gone against everything that I am... my only goal was to share my story so that I could make others aware of the negative possibilities of using this product. Everything happens for a reason and if I helped one person, then that was the reason. I cannot argue with the path that God wants me to take. I am blessed and that is it, I cannot control what others say, do or believe. I can only control my reaction to them, I choose to take the high road, to be an example. Thank you for making me smile today...God Bless
Deonna
This product did not do this to her face! I love this product! There is no way this happened to you because of this product! I have used it every other day since purchasing it. I have sensitive skin that is naturally dry, which makes my skin easily irritated, however my skin has never been irritated from using the unit. I read the directions, but I was a little too eager for results, so in the beginning I used it more often then recommended. My skin was a little pink from using it 2 days in a row, when I first got it, but it faded after a couple of minutes. Then I told my mom about it, and she said I should be patient and use it following the recommended instructions of use, not every day, so I did. For this woman's face to look like that she would have had to literally dig in with all of her might to her face and dig in, which is ridiculous. I have always pushed a little hard when using this and never ever has my skin looked liked this...this is very very very hard to believe.
My mother is an esthetician / facial specialist qualified to use these machines, and this one sounds very much like what she uses at work but only smaller and for home use. She says these treatments are not meant to be done more than once a week and even that's too much. Most professionals only perform these treatments once or twice a month on clients.You have to be careful when using something like this if not a trained professional and give the skin time to heal and rejuvenate before using it again.
I went to a professional skin care clinic in which they did microdermabrasion with a diamond head and vacuum device. They would not start until you were 2 to 4 weeks away from your last dermabrasion (dependent on what you used) and would only do it once a month with laser resurfacing once a month (everything 2 weeks apart). Using it as frequently as they told you to do is too often. Plus, if your skin is sensitive to begin with, you have to be careful with the creams. I have broken out badly and scarred from some creams on the market - so called for sensitive skin. The concept is great - but like anything else, the recommended usage can be too much for a good number of people. It's the old saying - one size does NOT fit all. Penny
I bought this and used it once and sent it back. Its not worth the money. I have received my money back but not all of it. I bought the plumping tip and never opened it and they did not give me my money back for it. I would rather go to a dermotologist anyway. Its safer.
Hello I ordered the new brilliance twice by mistake I would like to fet the 30 day trial period and not pay in full
Thank you
Belinda Brown
no way this machine did that to your face. You must have very blemished skin. this machine makes your skin feel fresh and the creams make it feel wonderful. I use is very couple of days and me makes mine face feel soft and smooth which makes me feel younger.
it doesn't everything it says, but it makes you skin feel fresh. There is no way that this machine did this to you. You must have a very bad blemishing skin. No way did that machine do this. It works just great and makes your skin feel soft and you feel great after a treatment
OMG... I was really looking to purchase this product today until I came across this and one other review states that those reviews on the website are paid reviews. I am sooo glad you posted this. I believe you used it properly. I am sorry you went threw this horrible experience. I am also positive that you didn't use this device harder then you were suppose to like the comment up above has speculated. good luck Christy
With ANY product, there will always be those who are effected badly ~no matter how great the product is! Everyone is different and our bodies tolerate things differently. It should always be assumed that "something" is not going to work for everyone! Also with a product like this, there will always be those who misuse the product (I am not saying it is or is not the case here). I think it is very very important to still to the FACTS rather than make blanket statements like "this product doesn't work!" By sticking to the facts when evaluating ANY product (or service) all consumers can get a better idea as to whether a product is right for them or not... There are always a few who do experience very adverse side effects from using or taking a product ~ while the majority may have super great results! Our bodies, while made up the same, are very different. Make sure to always follow directions and USE common sense! (I am a member of an online review group -we are really consumers who write reviews on various items and services -I am NOT affiliated with, nor have I yet tried this product (but I'm considering it.)) Best of luck to all~
so glad i read this as i have been thinking about buying the unit. i'm going back to this company called DHC, and will try their products made with olive oil. a friend suggested it and another person on this thread did, too. hope you're okay deanna; i have sensitive skin and can only imagine how horrible you felt, and ripped off. the comments here who say they love it, well, good! but the company, companies, have bad records and deceptive ads and i'm glad i googled 'complaints' before ordering! bless you on this valentine's day and i wish we could age gracefully instead of hurting ourselves to look younger!
I'm very angry - I purchased a NuBrilliance in May 2011 and didn't use it very much because of illness. The suction quit working so I called them and they said send it back and we will either fix it or send you a new one. I paid extra to send it - I insured it and paid extra for them to sign that they received it. They had it several weeks so I called them and they apologized and said they would get a new one out to me but I had to call to get it. I got it within a week and within 5 days of having it I used it for the first time and before I finished with only my face the suction quit working again. I called them today and they said they would give me a $50 discount for the shipping fees but gave me the last 4 digits of the credit card and I find out after hanging up it wasn't even my CC. They want me to return this one again - they say that since I have had it for almost a year they will not refund my money even though two machines in a row both lost suction in a very short period of time. I've been ill but that doesn't count6 for anything. I have the machine boxed up in the same boxes it arrived to me in and ready to be shipped back tomorrow. I am going to all sites and placing my complaints and problems for others to see so they look better than I did and find a better machine to spend all their money on. I am also opening up a complaint with the BBB on them and I suggest everyone that has had trouble like me do the same thing. They need to fix these machines because the suction should last longer than one use. The first one lasted only 5 uses. Not a good record. Don't get sick cause if you are unable to use it then you can't prove it didn't work soon enough to get a complete refund.
I am on my 3rd nubrilliance machine . The first two lost suction . Is anyone had this problem?
Thank you so much for posting your story. I am so very sorry about the damage the unit did to your face. I hope you have been able to be reimbursed by this fraudulent company for your medical bills.
I thought I was buying this product from Nu Brilliance. It wasn't until my credit card was suspended that I realized the whole thing is a SCAM. My card was charged for the unit by Nu Brilliance, then immediately charged again by Wellquest International, Inc. for the same product, same amount.
After speaking with the operators at the call center (deceptively labeled "customer service"), I learned that it is their practice to charge your credit card twice. According to the "supervisor" I spoke with, the two companies are not related. After the transaction is completed, the first charge is "supposed" to be credited back on to your account.
There are no clear answers. A Lot of double talk and reading from their script of "answers".
I had to have the card cancelled and a new card issued.
Unfortunately, the " sales staff " of most all infomercial's don't have anything to do with the company for which one is ordering from. These people are usually set up in a random call center. I'm sure if you speak to an actual rep from NUbriiance, you'll be reimbursed in some way.
I've been looking for reviews on this product, (as I've learned the hard way, to check before I buy) This is the only bad review I've seen. I also believe there is a tiny comment in the bottom right hand corner, during the commercial that reads to the effect. " results may very" Please, don't quote me as I could have misread it. Most of the model's are in fact at least in their late 40's and early 50's, aimed at the person who said otherwise. Oh, I too would like to see new pictures of the original poster, to see how your skin has improved. I know people are quick to sue in our beautiful country, but I would most defanetly, for reinbursment had this happened to me and I had fallowed the directions properly. Why wouldn't you, you should not be responsible for your medical bills. Just my two cents.
I'm just trying to help her and anyone else that's been taken by this NuBrilliance company. You can look over my post if you don't approve. ...that's ok. Since most of us are professional on here, I'll refrain from my response you deserve. Good day.
The two doctors who created Proactiv have formulated a brand new product line targeting signs of Anti Aging, sun damage, sensitive skin and acne. If you try any of these products, you will be overjoyed. They work! 60 money back guarantee. You know if it didn't work, Drs. Katie Rodan and Kathy Fields would not put their names on it. I would be happy to discuss these products with you...these are sold through consultants...like me.
Rick.
Rodan and Fields Dermatology
Rickh.myrandf.com is my site
Jvock
What are the differences you notice that make it worth the cost?
Just purchased this recently and so far I love it! Using it daily - actually. So far very much worth it. I recognize it won't perform miracles - but so far I feel like it's worth the money and the effort. Will give it a couple more weeks before making my decision. But so far I'm glad I made the investment.
I am just utterly shocked at the photos. It truly is & should something they are held accountable for. I once bought a box of hair color at my local drug store. It was to be blonde, same I always used. I put it on & noticed a different tinge to the color creme-but didn't second guess it covered my hair & when I rinsed knew something was badly wrong. My hair ended up an eggplant purple. Somehow the color tube inside was the wrong color than stated on the box (a red was inside) & it ruined my hair-o went straight to my local beauty shop she had to use three applications to try & gently lighten it, but it had fried my hair..so i had no choice but to have 9 inches taken off. I called & called customer service. To no avail-I googled president/vice president & the company name. I finally got in touch with someone important. They had me send them all my photos & in return I received a check for $400 to cover the costs of salon & for the future appt since my hair was not it's original color still! I also received 2 cases of the brands shampoo & best conditioners to help restore my hair. I considered this to be an attempt at reconciling my terrible ordeal. You should seek further assistance their has got to be information & phone numbers to "a higher up" somewhere online.
Goodluck & thankyou for your time posting the pics & your experience.
I got to say i really hate being ripped off! these people literally ripped me and my boyfriend off! they stole money from my account! I only ordered one of them things and they charged my account two extra time! who does that! they put me threw h***! I had to canal my credit cared! they told me i would have this product with in 4 to 7 days lol yeah umm nop! never got nothing! i also don't belive there sending anything! all they want is just your money! you thank they care about you or your expectations no! please just be careful OK! they stole money from my account!
hell with this stupid! product!
I Have had the worst experience dealing withe theis company! I purchased this product on the 4th of this moth!, still i have not received it yet! on top f that they charged my account 2 extra times after I told theem i just wanted one! unbelievable! they put me threw hell! to where i had to run to the bank and cancel my credit card! quite honestly I may not even get this product...! these people are out to just still from you! take your hard earn money! on top of that there very unfriendly people! and they just want to rush you off the phone right after you purchase this! look do what you want to do...just keep checking your account because you'll have nothing left! THEAFS! JUST A WARNING! I LITTERALY WAS ALMOST LEFT WITH OUT MUCH MONEY LEFT IN MY ACCOUNT! DON"T DO ITTTTTTT!
Still not thinking, I see. So sad.
Just so you'll know, pal, a number of infomercials like the one I commented on are targeted at both men AND women. Next time, think first before you post.
I never believe anything I see on a late-night informercial, no matter how favorable the product sounds. All those people are interested in is in getting your credit card number. The NuBrilliance informercial looks and sounds like the scam that it is. What it promises cannot possibly be accomplished with its cheap-looking product. Instead, a person with facial discoloration or wrinkes needs expensive treatment to get noticable results. I noticed that a number of models on the informercial are too young to even be showing signs of aging around their eyes, yet, they are seen using the product to "get rid" of crow's feet. Yeah, riiiight. That reminds me of women's girdle ads that are modeled by women who don't need a girdle.
I am deeply sorry for anyone who was taken in by NuBrilliance's deceptive infomercial. In the future, if you MUST buy something from a TV ad, DON'T expect to hear negative testimonials about the product because you'll never get it. Instead, do some online research on that product while your credit card is still in your wallet. You may find that others were suckered into buying merchandise that did not work as advertised. That might save you a lot of physical pain as well as emotional anguish from trying to return the product and getting your money back, which a lot of those TV advertisers are unwilling to do.
Take care, all of you.
Carl B.
I love my NuBrilliance! Never had an issue with it, looks like I had my dermabrasion done professionally.
I think Deonna is very brave for coming forward, although she spread the infection because of poor hygiene knowledge. Infections do not just pop up out of no were if you cleans the tips and your face, but if you have an existing infection or do not clean them your inviting the bacteria onto your face. For people who don't know this, NuBrillance should put some sort of info packet. Reusing anything you put on your face with out washing it with antibacterial soap can spread existing infections. Kind of the same premise of how you do not share eyeliner. This is obviously more serious with NuBrillance because it is abrasive on the skin's surface where bacteria love to congregate. It is not up to NuBrillance to inform you of this but they should let people know, just as a back up.
I wash those tips with Dial antibacterial soap, scrub them, then let them air dry-after every use, then I put rubbing alcohol on a Q-Tip and swab the tips before I use them. I do this with my make-up brushes as well. Bacteria love to reproduce and human are the perfect bed.
Deonna:
I am curious to see the progress made after your experience with NuBrilliance as of today (12/31/11) Please post current pictures, if you will. Thanks.
Deonna:
I am interested in seeing current pictures of your face asof now, 12/31/11. Can you please post some, just curious as to how you are doing now.
I am an expert in skin exfoliation and as I read this, it looks like Deonna is out to make some money. Professional strength microdermabrasion treatment would not even effect the skin that way unless they were used improperly. If in fact, nubrilliance treatments did cause her skin to look this way, it would be because Deonna was using Acutane or another drug that can cause sensitivity to the skin; or more likely, she used it on an existing cystic acne breakout. Microdermabrasion is great for mild acne...not for cystic acne. By the pattern of the lesions or scars (common areas for cystic ance breakouts), it looks like she use the machine to take off the top layer, opening up the lesions causing scarring and spreading the bacteria. I am sure this company does not recommend using their machine on cystic acne or when using drugs (prescription or street) that effective skin sensitivity. If Deonna is trying to get money out of this company, I hope she loses. She is not being honest.
My skin reddened and it appeared that I had some sort of psoriasis rash. It was around my nose my upper lip and my chin. It also itched like crazy. It was worse after using the cream. I stopped the cream and the scrub that came with the unit. My skin is almost healed now. I use the machine on all other areas of my face and neck without a problem. I will try to use it on the areas around my nose once they've healed. I firmly believe it was the scrub and the creams. I'll keep you posted.
First off-- NO product works for everybody! That should be common sense 101. Second, I agree with the person who said, ain't no way you were using the product correctly. I'm sorry for what happened to you, but that was not MY results--they have been great. I have been using the product tor 3 weeks, and will continue to use it-- correctly. The unit IS very expensive, but worth every penny for me!
Thank you so much for posting those photos. I ordered one the other day and think I'll be testing it out on my arm first to see if I have any type of a reaction. I think a read light therapy device would be more suitable for you.
Deonna, Thank you for all of your post and taking time to update everyone on your healing process. Iam grateful that you took time out of your schedule to let other consumers know about the dark side of this product. I was going to order it myself until I read your post and looked at your pictures. I am so happy that because of you I don't have to go thru any of NuBrilliance's BS. I have a degree in Business Management and I am a High School Business teacher. I think something needs to be done to the businesses in this country that don't stand behind their products. It is also refreshing that you didn't sue them even though you had a right to. Most people in your shoes probably would have sued or at least thought long and hard about it. What you did was educate the public about your experience. That is worth more and will go farther to save someone else from pain and suffering. Thank you again for doing the right thing and handling the situation like a responsible consumer. God Bless and I pray all is well with you.
Graci Gray
I am very glad I checked out this product before spending the money...based on what I have read I do not intend to purchase this now. Thank you ladies for taking the time to let everyone know the issues...if it wasnt for this page, they would have made another sale. I guess if it sounds to good to be true, then it probably is!
Deonna, I saw the infomercial for this product was sold then thought i should research a bit before buying/trying. I came across your complaint and whether or not I would have the same results as you experienced I am so grateful you brought the possibility to light. I thank you for telling your story. I am so glad to read you have experienced some improvement to your skin. As for a couple comments posted, I was so disheartened by "Sexibeach " ( her grammar was so ignorant) to you, implying you were lying and being condescending because you had a back experience with a TV product (like that is so impossible to believe). I also felt that someone within the Nubrillance company posted under the comment for "Shopaholic123" I have a career in PR/Marketing and the comment seemed more like well versed damage control. Anyway, i wanted to post my reply to your complaint to make certain people really understand the ulterior motives that some of these comments contain. You have been through a lot and I am certain MANY anonymous people online are re-thinking the gamble with their face to try this product. Even if you saved only one person from having the same horrific outcome as you, you saved one person.
Deonna, I only used the product a few times and I felt that it made my skin Worse. I only used it 3 or 4 times. I have an appointment with a dermatolagist (sp) but can't get in until November. I am a 50 year old woman and I am tired of all the hype. Cetaphile that's what I'm on now. There is a company DHC that makes wonderful skin care product. I hope you are healing. That stuff that came with the unit wasn't worth putting on at all. Love to you
Deonna, I had the SAME results from a REAL microdermabrasion from a reputable dermatologist many years back. I had two done, but my third was a nightmare! I think she went too deep. I had a few active pimples and everywhere she ran over that had acne, well, those ended up looking similar to your scaring. It has been over 5 years and I have some light pigmentation discolorations that I have been told can't be reversed, even with the DEEP chemical peel I had which OMG you never want to have that done, trust me! I had it done because I had a small spot of early signs of skin cancer and I thought I was going to come off the table my face was on fire. They just give you a fan to hold while they apply the chemical and lordy that doesn't help AT all, it just fans the fire LOL! I still have a few spots that scarred from the microdermabrasion so I'll never have it done again but I was thinking about trying this on a small spot to see if it works before doing it all over my whole face. I thought this might be a weaker version but obviously not. You seem to have fair skin like I do, and perhaps this machine isn't really meant for us super fair skinned gals? I dunno, but I do know that I wanted to try it but now I'll just wait for Sephora to get a unit in their stores so I can hopefully test out a small spot first. I'm sure they will eventually have them and they have a Nordstrom like return polic. Now you can only order them at their online site... they are sold out BTW... so I'll be patient. As for relieving and soothing, try Amino Genesis's Cocoon. (The regular lotion). It's not cheap, ($45 or so a bottle but I get it on eBay cheaper LOL) but SO worth it. You can use it on your face and it's SUPER light and very healing. I love the stuff. I've used it now for over 5 years (my local beauty supply store carries it) and now my alligator elbows are as soft as butter. If I stop using it, they get rough, I'm an Amino Genesis addict now LOL! Before trying it I had tried EVERYTHING, and I mean EVERYTHING including prescription lotions from the dermatologist. The doctor even gave me get this, cortisone shots in my poor bowbows and that didn't work... yet it HURT like hell! Cocoon rocks! http://www.aminogenesis.com/Cocoon-For-All-Over-Body-Use_p_22.html I keep a small bottle of it in my purse and hooked my doctors office nurses on the stuff. They love it because they have to wear gloves all day long and it does a number on their hands. When I go to LV my hands dry out SO fast unless I keep the Cocoon on a couple of times a day. Anyway, good luck and I hope you heal fast. :)
Michelle
Sue them, you could have permanent scarring, and what happened was compleatly unexpected, they didnt have any wornings of this. I have been reaserching online with intintions of hopefully buying this product, i have only found one reveiw the was "good" and several that were like this. I believe this product should be taken off the market to prevent further damage. I am so sorry this happened to you, but hopefully it will send a message to others of what could happen to them.
I was about to order this machine after watching their infomercial, then I came across this site. I am sorry about what happened to your face. Could it be that the unit that they have sent to you was defective, as in there may be some fine sharp metals sticking out? I wish that you have discontinued after using it once . They can say in their manual that the pain and redness is normal, but then it seemed not to make sense to continue when it was getting uncomfortable. Thanks for sharing your experience. It would certainly make people think twice before wasting money on that useless product. I hope that your scars will soon fade. Take care and thank you again.
Tecla