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NTB / National Tire & Battery / service and professionalism

1 Silver drive, columbus ohio, Columbus, OhioColumbus, United States

Good day, I just wanted to voice and concerning matter that I experienced today. I strategically planned a service for new tires on my vehicle via the website. I am do to drive out of town with my family so I wanted to ensure our safety. I made an appointment time of 10am and even showed early to what I thought was a curtesy. To my surprise the gentleman at the desk was clearly already frustrated, and when he said well I will tell you now the internet isn't effective. I thought to myself well if that isn't effective then why would it give customers such an amazingly stress free way of making an appointment? He then told me he won't be able to get to me and maybe Friday or Saturday. I can tell he was frustrated with me asking questions in disbelief that I can't have my appointment that I set honored. I politely explained that I would take my business elsewhere, I never got a sorry for inconvenience or anything. My wife was probably more upset than me, she wants to cancel our credit card that we have with NTB. Like I said I just wanted to express my 1st horrible experience with NTB, that's where I get all my maintenance needs and hope to continue in future. Thank you

Aa
Jan 22, 2019

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