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NSLSC / Student Loans

100% 1
Contact information:
Phone: 18888154514
These guys deposited 1300.00 into the wrong account and there trying to collect it from me. Be warned these guys sent student loans to the wrong bank 3 times with BMO sending it back before this happened

And theyre holding me responsible when everything on my end was correct. I phoned them to confirm they had the right account, sent additional letter with a void cheque and phoned them to make sure they got the letter. Have fun dealing with them

Ps they also hit me with an R9


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A  1st of Feb, 2010 by 
Agree Disagree 0 Votes
Well they just did the same thing to me 4700.00 into a restricted account, so I don't get a student loan and will still owe them.
N  1st of Feb, 2010 by 
Agree Disagree 0 Votes
So I called their call center, the agent admitted to the mistake - and had to transfer me to their supervisor a very unprofessional lady called CHRISTINE, she says "its not the governments concern, the province game them the wrong information and thats what they went with. FULL STOP LOL - is there anything else i can help you with*

N  1st of Mar, 2012 by 
Agree Disagree 0 Votes
GSL deposited my ex girlfriends money to my account but the funds were intended for my ex .
Now GSL lady called me and says to return the money and talk to my bank on how to do it. My bank tells me to talk to GSL on how to do it.
Its messed up.
N  8th of Sep, 2014 by 
Agree Disagree 0 Votes
I hate nslsc. Sept 8th and my funds are still not in my account. These guys are useless (LITERALLY) the province releases our funds to them and then NSLSC releases our funds to another company that then deposits our funds. So nslsc is just a 3rd party and a pointless one to boot!!!
N  14th of Oct, 2015 by 
Agree Disagree +1 Votes
is there somewhere to actually file a formal complaint? I had missed some forms to get in for a grant, fine my fault I own that. I sent in the forms. I mailed the original and I faxed it at least a dozen times under the instruction of their staff. I kept getting calls stating they needed this form I knew I had sent in multiple times. I continued to fax the SAME form in every single day as instructed by their staff. eventually I was told by TWO different people the form had been received and my grant would be in my account within 7 business days. all was well until I got yet another voicemail from them. again they were telling me they had not gotten the form. I finally lost it and spoke to a supervisor. turns out I am supposed to know and sign a form that I have NEVER had to sign before and literally does not have a space for a signature or require one. about a month of speaking to probably every staff member and this was the conclusion? half the time the staff didn't know what I was talking about they would backtrack in their own words and apparently do not note accounts. normally I am very easy going and there was a problem that was solved no big deal. I have had to take time out of my work day (I am working two jobs to put myself through university) and I have not been able to purchase things needed for school because this grant had not come through. I am unbelievably annoyed that my time and energy has been wasted for the past month on such a simple fix. after seeing what had been sent multiple times why was I not given clear instructions? why did I suddenly have to sign something A) I have never signed before and B) had no place for a signature? why was I constantly transferred to student aid and then ending up right back at NSLSC? why did staff confirm my account was fine when it was not on two separate occasions? why were the staff clueless as to what I was saying even when I went into great detail about said form? do they not know what forms are required? correct me if I am wrong but when you work somewhere shouldn't you be knowledgeable about what you do? this issue could have been dealt with weeks ago.
N  1st of Jan, 2016 by 
Agree Disagree 0 Votes
I was hung up on when I was clearly speaking in a firm but polite manner. Talked to condescendingly. Talked down on and called a ‘customer’ on multiple occasions when the word ‘borrower’ is more appropriate. Called to in inquire about how to make payments, was told to “not to worry about it, we have your banking information already”. Second call was about why my interest rate is so high, as soon as I posed the question; I got hung up on. Scam. My school gets half of the blame for not entertaining the expenses and the government gets the 2nd half for destroying young people’s lives. What can I say? I can’t start my life and didn’t get the job that was ever so promised to me, just some low paying call center gigs. I hope Harper is taking notes duly after he got voted out from office, don’t screw with us young people. But these cold hard losers will never help or lower the interest rate, they rather see us break down rather than help
N  24th of May, 2016 by 
Agree Disagree 0 Votes
They are the most horrendous individuals known to man-kind. They operate as though they are a second-grade international call-center for the least reputable company ever. I was not only treated with zero dignity and respect, but I actually was seriously affected from the manner in which Shirley from Resolution Services treated me. I was told misinformation about my student loan since the very beginning, mislead to the fullest extent. When being told how much I would have to pay each month and telling them how I take care of my sick mother and pay for her medical and living expenses and how I will not be able to afford the minimum payments which subsequently would result in both myself (and my family) as well as my mother- there was NOTHING they could do about it. My existence and quality of life was looked at as unnecessary and unimportant. I was transferred around to different departments with no real explanation or resolution only to be told to 'appreciate the education I received' and that 'if it was a car and I couldn't afford the payments it would be taken from me' and that 'i should appreciate what i have' completely unethical.

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