NPower / pricing scam
I have been completely ripped off by Npower this year.
Overall I am paying more than double what neighbouring flats/appartments pay. This is due to their "sculpted" gas scheme whereby they encourage you to use as much gas as possible and reward you with a cheaper bill (which is inevitably catastrophic for the environment). If you are are careful with your usage, as I am, in my case as an attempt to save money and the environment, then you are punished with ridiculously large bills. This long and cold winter in which I have used as little gas as possible has left me not only freezing cold but completely penniless. The Npower staff were completely unsympathetic and made absolutely no effort to resolve this situation or come to a compromise.
Avoid Npower at all costs!