Nova Information Systems
www.novainfo.com
Nova Information Systems. Beware opened ended contracts. After ten years they start changing the rules. Started monthly fees without notification, changes the status of the the account, and they charge a closure fee that comes out of your account with no billing notice. Customer services said they can change anything as long as they make some feeble attempt to notify you. This includes putting some little line in mice print on your billing statement.
The complaint has been investigated and resolved to the customer’s satisfaction.
Exactly the same thing happend to me. Went from charge as you use it to a seasonal merchant status with a minimum usage or be charged a monthly fee. Plus a termination fee, also after 10 years. I see that there is a class action lawsuit against them . If anybody knows how to participate against them let me know. Nova sucks