ColourPop
reviews and complaints

i just picked up my package from the post office and i open it to see my shadow is all fallen apart, it's in 4 parts and i don't know what to do. it's not a normal shadow so i can't just touch it up with rubbing alcohol and everytime i touch it, it fall apart more. i've ordered many things from here and have never been dispointment. this time i am.

My tracking number has not updated for more than three weeks. When I contacted USPS they said they were still awaiting the shipment from colourpop since 23 January 2018. Obviously colourpop did not even ship my order since USPS hasn't even received the package.

On my colourpop account my order is stated as unfulilled with a total of USD $0, however USD $20 has still been taken from my paypal account. Colourpop ignored ALL my emails asking about my order and deleted every comment I made on social media.

Colourpop is a SCAM. They have non-existent customer service and do not care about their customers at all. They are more concerned about ROBBING people of their money.

I will not stop till I get my money back from this SCAM of a website.

I ordered 2 Yes Please and 1 U Had Me At Hello which cost $50 on the 21st of November 2017. Until this day (17th of January 2018) I still haven't received my order. I am utterly disappointed as I was planning to at least receive this order before Christmas but this order was never delivered to my house at all. I reported this incident at the beginning of the year hoping I can have some answers or even a refund but I didn't get any of that and now I also have $50 taken from my account with none of my order received.
I was hoping to have a pleasant experience of ordering something online with the thought that Colourpop is an reputable company, unlike other online websites/ company. But I am utterly disappointed and I hope to have a refund as I didn't receive the products I've paid for.

On the day of black friday, I decieded to use the opportunity to order a few products from Colourpop, which sells gorgeous cosmetic products.
I ordered three products, a blush, a highlighter, and an eyeshadows palette.
The blush and the palette were perfect and I was thrilled, but when I opened the highlighter, which is my favorite makeup product, I was immensely dissapointed.
The product is shattered, and falls out in dust when the packaging is opened.
The highlighting product should be a smooth, pressed finish, creamy and gliding on, whereas the product that I have recieved is dusty, broken, and dissapointing.

I received an email on the 1st of December saying my order would be here within 2 weeks. I have been tracking my order and it says it's been dispatched from Heathrow, London, on the 12th. I don't understand how something can take more than a week to arrive when it's in the UK, I also understand it's Christmas time so these things take longer, please can you advise me on what to do?

I ordered 6 items from them. The quantity is important in this story. I received my order on time, but 4 out of 6 were missing. How can this be explained?
I called customer service and asked them to tell me how it happened and why. They put me on hold for 50 minutes and after that eventually said that the items were sent separately from each other. To my question when they will arrive? they said that they have no tracking number and can't answer. Wonderful.

I ordered feted over $200 during the Black Friday sale. I order the adorable Holiday lippies. I got them but in their generic clear and silver packaging. It's sipposed you're be a ris gold with dots to rep Holiday 2017. They aren't doing anything even tho when i ordered it, it clearly shows the new design. As a collector, that's a HUGE reason why i ordered. Isn't this fraud?

About a month ago, I ordered around $50 worth of cosmetic items from ColourPop's website. The site has a policy of free shipping for international orders above $50, and I was happy to avail that, given ColourPop's budget-friendly makeup line. I was excitedly awaiting my new products.

Today, I received my products, and, I must say, I was devastated by how things turned out. The postman informed me that there had been various customs duties imposed onto the products, which added up to a whopping $32.21, which is more than half of the money I was due to pay originally (exactly $50.40).

Now, I am not saying that I did not read ColourPop's policy on customs, that customs fees are separate from the order. And I was fully prepared to pay what I logically assumed to be a nominal fee (having read reputed Pakistani reviews and blogs on this very issue, and for larger orders too), in return for the products that I had waited so long for. However, the huge amount of customs that have been lobbed onto my, frankly, very small quantity of products, have rendered my pocket-friendly purchase null and void. My main reason for availing ColourPop's services was consumer welfare, and I regret to conclude that I have achieved nothing of the sort. In fact, had I known this was to occur, I would have definitely bought high-end products locally, since the costs are now practically the same!

For now, I have sent the order back with the postman to the post office until this issue can be resolved. I humbly request ColourPop for a refund of my order. I understand that this is a rather over-the-top request, but I also fully believe this customer-friendly company will fulfil it. It will help me escape this incredibly unfair situation, which is taxing, for both my money and my mind.

Hope to hear a favourable response very soon.

I have contacted Colourpop numerous times and they keep copy/pasting a generic response via email which doesn't help me. I called their corporate number over 20 times yesterday throughout the day. It just rings forever and they don't pick up! Horrible customer service! I got defective products and they won't admit it even after I sent them pictures like they asked! I am officially boycotting this crook of a company. #boycottColourpop

I recently placed an order at Colourpop and stupidly keyed in the wrong address. I panicked and immediately sent an email to Colourpop's customer service to plz help me change the address.

I got a reply 1 day later requesting for the last 4 digits of my credit card used for payment to verify my identity. I sent the 4 digits within an hour of receiving that email and I got a reply from the same person within 3 mins telling me she's sorry but my parcel has already been shipped!

I mean come on! Isn't it obvious that I want my parcel to be stopped from sending out with the incorrect address? Is it that hard to understand?

Believe it or not this is actually the second time this happened to me while shopping at Colourpop. Luckily the first time it was just a matter of my name being misspelled but now I have keyed in a totally wrong address! I know it's my mistake to keep keying the wrong address but I thought that's what customer service is for! The first time I got lack lustre replies from the Cust Svc I got turned off from shopping there for many months.

i have ordered colorpop ultra gloss 3 items on 2nd of november but when i checked my status of my ordered till now its written unfulfilled status... its going to be a week now no responded from the company, i even email them still no respond .. i dont know what gonna do . my order no #8272319. my email id [protected]@gmail.com and my phone number [protected]

I used to order from them sometimes. There always were little problems, but I didn't think they deserved any negative review. But everything has changed.
Last time I ordered ten items from them. They never let me down with the delivery so I didn't think problems would occur.
Out of ten items, I received just one. It's been two months since I placed the order and only one item. It's not bad. It's horrendous!
Their customer support didn't tell me anything useful and didn't help me at all, even though they could have done it. For example, they could have offered a refund...
I called and asked to give my money back. They refused :( I don't know what I am to do...

I am complaining about an order # 8176837, ordered on 10/23/2017. I have received my order on Saturday 10/28. Going through my order, i noticed that two items were missing. The order total was 42 and i only received 40 items. The missing items are 2 Browcolour- BanginBrunette. I would like to change this color to BrowColour - RedHead. Ship to the same name and address please. I was going to file an complaint at PayPal at the resolution center, but i figure I open a complaint registration form first.

My name is Roselle from Dubai UAE. I order last Aug 28, 2017 and from the time being Oct 19, 2017 still i did not receive my order. My order number is 7661545, tracking number UM093967814US, my address is correct and contact number is there. I have reported to your customer service via mail since I am in United Arab Emirates but only they said it will be delivered but when? Its been almost 2 months and I am paying $55 on it. I also called USPS but the agent is in queue for an hour and i am calling international. Hope you will take action on this matter since I paid it and i ordered in your company so it would be under your liability. You can email me [protected]@yahoo.com.

That I have had a very bad experience shopping with you guys.

I have placed an order on June 23rd 2017 with O#7105871- after weeks of follow ups- I was informed that the shipment was lost/and returned back and that you guys were preparing a replacement order.

I am now chasing up with the replacement O# R7105871 which was dispatched on 25 July 2017 & I still have no update on the same.

I have sent several emails back and forth – and all your customer service reps say is – it is in transit!

I need a detailed explanation on this – I also need a complete refund of the order on priority. It’s been 2 months now – with no update on my shipment ? Do you guys seriously work in a customer service industry?

Please provide me with a phone number that I can call on- to have this matter escalated.

I swear to never use your website or recommend it to anyone I may know!

I have sent the above email- 2 weeks back with no response. I request to have all the charges billed for my shipment reversed back on priority.

Hello, My name is Currionne Williams. I placed an order on July 24, 2017 and I was calling to check the status of my order. The Order Number is 7358379. I have been calling the Customer Service Number at [protected]. There has been no response on all three(3) days. Can someone Please be so kind as to contact me back at [protected]@yahoo.com.
Thanks,
Currionne Williams

I emailed colourpop Tuesday about my product that i received broken in half and sliding around in its container. I tried pressing it down like others have said..but the crack wont seal and it slide around still and was like the formula for that one wasnt good. I first contacted them through facebook messenger and no response what so ever! why have it when they wont respond?! I then when to contact them through customer service. i could not attach pictures for some reason but i had informed them that i did on the facebook messenger. I still not have heard anything from them. This was my first order ever. The product was padded good. But apparently not good enough. I swatched some of the other things i received and love the pigment and such. i just spent $95 on another couple orders combined. They will probably be my last orders since they do not respond ever to customers.

I began using your liquid lip mattes, satins and lip glosses about six weeks ago.At about that time, I started to develop a rash around my nose.It became very red and bumpy.I never connected these items to my issues.
I continued using and ordered more lip satins and lip glosses.I even went to the Dermotologist.I was prescribed a very expensive cream, that did nothing to help the rash.I tried several creams for Rosecea and cortisone for the itchiness, nothing helped.
Finally it dawned on me that the only thing that I have used differently in the last six weeks is your lip products.
I stopped using your lip products immediately! The rash is all but gone!There is obviously something in the ingredients that I am allergic to.
I purchased about 8 or more lip products from Colourpop that I can no longer use.
I want you to know about my experience.

I order 7 eye shadows and a liquid lip stick because there was a deal where you buy 2 get 1 free and the liquid lip stick came free with an order or 20 dollars and the address on the script is correct but on the map it shows somewhere completely different in my town. Is this normal I don't want my money to be wasted. I also tried to call the store and no one answered. This is my first order from colour pop and I'm already thinking about not ordering from here agaian!

I had heard so much about Colourpop and decided to order from them.
I received an email stating they were offering free international shipping if you spend over $30.
So I decided to buy a few things.

-My first problem was that I was tracking my package through their system and it showed me that my order was very close to my shipping address, I checked the next day and somehow it was in the middle of nowhere in Delaware... Please sort out your tracking.

-Secondly, I checked on their USPS tracking and it had said that my order had been delivered when it hadn't. Although in the FAQ's on their page I think you should work with a more reliable source. I emailed customer services (NO OPTION TO RING DESPITE HOW "POPULAR" THE BRAND MAY SEEM) and found them so unhelpful and gave me generic answers and told me to contact my local post office...
How do I contact my local post office with no tracking number for that country, surely the tracking number given is only for USPS? I contacted customer services last week and no reply..

-Third, upon finally receiving my package I came to find that one of the eye-shadows is smashed beyond belief. Since I had such a problem with trying to get in contact with their customer services I thought I may as well suck it up as there is no dealing with this company.

Will not be buying from this company again.