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[Resolved] Norton / unethical behaviour

Contact information:

on 12-5-16 I called Norton Tech Support to get help with a Explorer issue. I called Norton because I have their Internet Security software and I couldn't access some security settings. The Tech looked at my computer and said there was nothing wrong with their software and told me that I needed help from Microsoft. He then proceeded to tell me that he could connect me with a certified Microsoft Tech and they would take care of my issue for $199.99. I told him no thanks and he kept after me to let "his" Tech help me and even tried to barter with me. I cancelled his session and contacted Microsoft Tech Support and they took care of my issue free of charge.
I don't appreciate the hard sell this Tech was trying on me. If I haven't had such good results with their software I would have cancelled my subscription. Actually I am still considering it.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Norton Customer Care's Response, Dec 09, 2016

    Sorry for the trouble. It seems like you have contacted a third party support claiming to be us. Our technicians do not have access to connect your call to Microsoft or any other support and they will definitely will not ask you to pay for technical support. You can find our right contact details here: www.norton.com/cs

    Thanks
    Raj
    Norton Support

Ca
Dec 05, 2016

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