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2.7 526 Reviews

Norton Complaints Summary

219 Resolved
296 Unresolved
Our verdict: Dealing with Norton, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Norton norton renewals

Order Number: AP1236052790
Name: [removed]
Account Ending In: 7013

I have had £49.99 debited from my account for a product I never asked to be renewed. I was not sent a reminder or any notification prior to this amount being taken out. I am at University therefore have very little money in my account and by taking this out it has left me in great financial difficulty not mentioning the stress I am now under worrying about my bank acct. I want this amount refunded immediately and I want to know how to progress this complaint further. I contacted your call centre only to be left on hold for 10 mins. I then completed a form online for a web chat and no one appeared.
Please contact me as soon as possible on [removed]
Email: [protected]@gmail.com

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Update by 1112
Sep 13, 2017 12:30 pm EDT

Took money for renewals

Update by 1112
Sep 12, 2017 10:12 am EDT

i have tried to delete this and its not letting me

Update by 1112
Sep 12, 2017 9:35 am EDT

Can you please remove this from your site as I cannot gain access to do this

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Norton unethical behavior

I don't how, but on Wednesday, August 30, 2017, I received a phone call on my land line from a man going by the name of Alex at approximately 11:30AM. It was extremely difficult to comprehend what he was saying because his English was so poor. I recognized that he appeared to be a foreigner and asked him where he was located. He told me that he was located in the state of Florida. I asked him how he got my phone number. He informed me that I must have previously purchased a Nortan product. He said that because I appeared on Symantec's client list. I told him that the Nortan software I purchased was in the Mid-90's. I asked him what he wanted. He then went on with his sales pitch and informed me that the Symantec Endpoint Protection software was the best out there. He advised me that because I purchased a product in the past I should know Symantec/Nortan products were reputable or I wouldn't have purchased it. Again, I asked how he got my phone number because I lived in a completely different city miles away and I just recently obtained this phone number. He told me that Symantec Company maintains a client list of all past and present clients. He said that list is never deleted and that it is automatically updated daily. He called me on my land number of [protected]. He then proceeded to asked me what protection program I was using. I told him that if the client list is up to date he should have that information. He replied: "No Miss he said that employees don't have access to systems client and his department only receives a hard copy". So the gullible person that I am by believing I only gave him the information on how my security software protection works. I told him that 2 years ago I purchased another product similar to what he was offering. He asked for the name of the software I owned. I told him that quite frankly my software's name was not relevant to his sales pitch. I did tell him that initially when I purchased the security system the company also called me on my land line and gave me the same pitch. He explained that Symantec can assures that its products were the best available. He then proceeded to asked if he could access my computer so that he could test it free of charge. At this point I asked him if I could get a phone number where I could call him back just to be reassured he worked for the Symantec Company and, to prove that he was not running a scam. The number Alex gave me was [protected]. I called back and another person answered. I asked his name and he told me his name was Marvin. Marvin asked me who I spoke with and he transferred me Alex. I believed he was sincere and one of Symantec's employees. Again, he asked if I wouldn't mind him getting connected to my computer so that he could test it for free. Since I had determined he was an honest representative I gave him the approval. Once he was in he tested it. He informed me that the software I had was not protecting anyone from breaking into my computer and taking my personal information. I responded by making a statement to him and stated: you mean like Symantec dose? Again he wanted to reassure me that is not what Symantec does. Anyway, he became even more excited by talking very fast where I had to asked him to slow down so I could understand him. He let me know that my system could be protected much better with the Symantec Endpoint Protection software. He said that Symantec guaranteed that my computer would be kept free of viruses, clean and eliminate any network contamination. He said that as of member Symantec would also periodically scan my hardware to assure no one made attempts to enter computer through the network and steel my personal information. He said that I could purchase the Symantec Endpoint Protection software for 1 year, 3 years, 6 years or lifetime. He recommended that I purchase the lifetime option. By this time it was well into the evening after 6:00PM. We had been on the call for at least 5 ½ hours. This was due to continually asking him to repeat himself and because I had to excuse myself to go the little girls room. He continued to become more irritated with me. I told him that I wasn't trying to be rude, but I just couldn't understand what he was trying to say. He apologized for the language barrier but he still sounded irritated to me. He also sounded as if he was on speaker. I asked if he could take me off the function speaker option and perhaps I could understand better. The quality improved slightly, but the language issue did not improve. When he quoted the prices I told him that I could not afford the lifetime or 6 year price. I told him that would have to go with 3 year protection plan. He then transfer me to the billing department, and he said that while I was paying he would be installing the software. The billing department's sales representative again tried to sell me the most expensive plan. I told him that I was only interested in the plan that cost $399.99. I was so tired that I didn't ask his name. He told me that for the price I was paying sold in retail stores for $500. This person also spoke very poor English and I had to have him repeat himself. I gave him my Citi MasterCard information and it was declined. I didn't understand why it was declined other than by this time it was about 7:30PM. I then gave him the information for my Bank of America (BofA) Visa credit card and it too was declined, with the exception that this time BofA texted me on my iPhone and asked if I had just made the purchase and asked that I respond yes. BoA then approved the transaction in the amount of $402.02. He transferred me back to Alex who completed the installation process, deleted all of the prior software protection from SafeCart system and cleaned my system. He advised me that my computer was set up and in excellent condition.
On Tuesday, August 29, 2017, I accidently locked myself out of my iPhone. The following day, Wednesday evening on August 30, 2017, after I was done with Alex I called Apple customer support and reported my problem. I spoke with three different technicians and they none of them could solve my problem. About one hour later, a manager called me back and said he was going to walk me through the procedure. He asked me if he could access my computer only so that Apple could instruct me how to fix the problem. I gave him permission to access my computer since he informed me that Apple could only view it my system and instruct me how to fix it. He told me that he could not access my computer remotely because of the firewall. He had me look into the Microsoft firewall option and requested that remove the option and once we were done I could turn it back on immediately. He still could not access it. He then asked me if I had installed any recent software. I told him that about the installation of the Symantec Endpoint Protection earlier that day. He requested that turn off it off and, that it would only take a minute to fix it. After he showed me how to upgrade the Microsoft iPhone driver and I was able to fix my iPhone in Tunes. Apple's technician access is limited only to viewing and the client performs whatever is needed. After, I immediately turned on the firewall and Symantec Endpoint Protection software. It was only down for not more than three minutes.

On Sunday, September 3, 2017, I received a call on at approximately 8:00AM. I answered the phone half asleep. Again, I didn't understand what this person was saying, but I told whoever it was that I do not get up this early on weekends and they would have to call later. He called back about 10:30AM. I thought it was another software sales person trying to sell me their product and told whoever it was that I had protection and that I could not understand what their were saying anyway. I guess he sensed I was upset and getting ready to hang up. He yelled out to me and loudly announced himself and said that this is Alex, Ms. Anna. The one who installed the protection program on Wednesday. I immediately thought he was calling because I tuned off the protection for about 3 minutes. He said that was not the purpose of the call, but he became extremely angry with me. He told me that Apple has nothing to do with Windows and that they probably just wanted to get my personal information. I told him to stop yelling at me and explained that Apple's authority was limited to view access and the technician told me that the reason I kept getting an error message in iTunes was probably because I needed to upgrade my iPhone device's driver within Microsoft. Alex didn't appear to calm down however, he told me that he now needed to access my computer again to see if there was any damage. He then told me that it take him a couple hours and he'd call me back when done. Eventually called back and told me why he called. He told me that the following day, Thursday, August 31, 2017, my Citi MasterCard and Bank of America Visa credit request were all approved and processed. He told me that I was charged twice for on each card and between the two I was charged for a total of $1608.80. I almost had a hard attack, but had enough sense to let him know that when I spoke with billing I had only made one attempt to use my Citi MasterCard before I was declined. He mentioned that billing had tried to process the Citi MasterCard a second time and it was declined. Now I became angry and told him that the billing department had no right to run it a second time without my permission. He told not to worry because Symantec was going to reimburse all my money and it may not show until the following week on Tuesday or Wednesday. He went on to tell me that because both credit cards had been approved all four transactions he knew that I could afford to purchase the lifetime plan at a special price of $700 so that I could always be protected. I became he upset very much with this comment and I informed him that how or what purchases I made with my credit cards was not of his concern. He went on to again yell at me because I am the one that temporarily turned off the protection. He said now he had to get into my computer again remove the Symantec Endpoint Protection software because it was now contaminated and it was all my own fault. However, he also informed me that because my system was contaminated I could not make any online purchases with my credit cards. So I then told him because of the discounted sale price I would go with the Lifetime option. He then transferred me to billing. This time I asked who I was speaking to. The person told me his name was Jimmy Foster and his phone number was [protected], extension 1124. Jimmy asked me how I was going to pay. I told him that Alex told me that my funds are being restored to my credit accounts and that, I could only pay with my credit cards. Jimmy told me that thinks I didn't understand Alex and transferred me back. I told Alex what happened with Jimmy. This time Alex sounded as if he was enraged and told me that I could not use my credit cards because as he explained earlier the funds wouldn't be restored until Tuesday or Wednesday, and for sure by next Friday. Again he promised me that the funds will be restored. He then told me that because each of my creditors approved all four the transactions I could now purchase the lifetime plan and my computer would be protected forever. He told me that Symantec was offering me a special price for the lifetime plan for $700. I again said that didn't have $700 to make the purchase. He told me that because I could not use the credit cards online I could still use the credit to make purchases at the stores. Alex told me that I needed to go to Walmart and purchase $700 worth of iTunes gift cards, buy them with my credit cards or, I could borrow the money from family, friends or neighbors. I told him that he just insulted me and again how I use my credit care was my business. He scolded me and told me for another time that I was the one that removed the protection and that now I had to pay price. He said that when I returned my system would be fixed liked new. Just before I left I noticed that Alex was using the same software he installed on Wednesday to clean my computer. I thought this to be unusual because he had just told me that he had to uninstall the software because the one on my computer was contaminated and had to be replaced with a new one. When I returned I noticed that Alex was still on and he was attempting to perform some kind of action because there was dialogue box on the desktop and I kept declining. He attempted about eight times to process the transaction when I guess he realized that it was me cancelling the process. Within a matter of minutes Alex called my land line. I told him that I really didn't understand why he asked me purchase so many gift cards. Anyway I told Alex that I had visited three different close by stores and tried to buy the gift cards and each time I was declined the purchase. This there was no guessing this time, Alex was enraged and cut me off before I could finish my sentence. He told me that was very reason he instructed me to go to Walmart. I then asked him if I could complete what I was attempting to say before he rudely cut me off. I told Alex I failed to make the purchase at three stores I informed him that I ended up driving all the way to Walmart approximately 27 miles away and that was what took me so long. I informed him that when I approached the when I reached the cashier, she asked me to step aside because for this large amount of gifts cards she was required to obtained management approval. I told Alex that when the manager approached me he took me into his office and asked if I would please tell him why I needed so many gift cards. I told him everything Alex advised me of. He then showed me an Alert Warning poster from Amazon addressing the iTunes gift card(s) scam going around. He further informed me that the scam artist(s) always send the clients to Walmart because they are aware that Walmart would not set a limit on them. Therefore, the manager informed me that all the stores in San Bernardino County at lease were all alerted that anything over a $50 iTunes gift card would have be authorized by a store manager. Thus the manager did not approve my purchase. Alex then proceeded tell me that I then need to figure something out right away. One more time he told me I should borrow the money from relatives, friends or neighbors and, that I can go the nearest liquor store where I could purchase and send him a Western Union MoneyGram. Again, I remained him that I did not have that kind of cash and that I was hosting BBQ party and that during this very taxing situation experience my guests had been arriving all along. Lastly, I told Alex that I was hanging up and whatever little left time, I was going to put on a phony face, attempt to enjoy the party and my guests. I'm very serious when I say that this episode had me very upset. I lastly told Alex that because he continually yelled at me to do whatever he wanted but that I was going to hang up this minuet and I did. By this time my daughter had been home and my oldest granddaughter told her what she could by listening to my conversation. The land home phone rang shortly after I hung up and I told my daughter that I was just too spent and upset that I just didn't have it in me to talk to anyone from Symantec. She told me that she would answer the call. It was Alex on the phone and he asked if he could speak with Anna. She told him that it was me, Anna. He again told her (thinking it was me) that it was my fault because turned off the protection that all the computers, laptops, tablets and cell phones connected in the house were going to crash. She told Alex that it was her (my) problem. Again, Alex asked if it really was Anna he was speaking with. She reaffirmed that it was. She told him that she had turned off the computer and the internet modem so that he could not get in anymore and, that on Monday she would be taking the computer to be fixed by someone else and have them clean it and remove the Symantec Endpoint Protection software. Please excuse my French, Alex then told yelled out over the phone that; "I was [censor] could go straight to hell". He was so loud that almost every one of guests in the living room could her Alex. Immediately following his nasty comment, laughed at him and immediately told Alex; yes, this proves that you're running scam because no professional would conduct themselves in this manner. Alex hung up. I removed Symantec Endpoint Protection software from my computer and took it to be serviced.

After my daughter hung up the phone I immediately called my creditors. Citi MasterCard told me that they were going to send me a new card since it was compromised. They also told me that my account showed that I attempted to make a purchase it declined only once. Citi MasterCard stated they sent me an email and because I did not respond it stayed declined. I then called BofA and notified them of the incident. Just like Citi MasterCard, the Fraud department also informed me that I would be getting a new Debit card and a Visa Credit card. The representative informed me that credit account activity only demonstrated that I was declined once and it was approved because I responded to the text. He told me that purchase was in the amount of $402.02 on Wednesday, August 30, 2017 from a place located in China. I explained to him what happened. The transaction was in pending for Tuesday, September 5, 2017. He therefore informed me that he was removing the charge. He I told him that I would be taking my computer to Best Buy so that the Geek Squad quit repair it. He also recommended that I file a police report so that I can have it record.

Summary:
It is my belief that these gentleman probably do work for Symantec and run a scam business on the side. If you are not aware of it, will be now that these gentleman caused Symantec a financial loss due to my purchase. Scamming Symantec's clients and ripping off of their hard earned money is not nice. I am a 65 year old women who recently retired in July 2017. I have decent knowledge on how to work my way around programs, but that doesn't speak to my person being so gullible and believing people I shouldn't. Thank goodness Alex wasn't trying to sell me swamp land somewhere. I am on a limited budget and don't appreciate anyone making me look like a fool. That's right because that's exactly how he made me I feel. Best wishes and I hope Symantec can resolve this problem and put a stop to it.

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Norton refund

Dear sir/ Madam,
I am writing to you to request a refund of money to my account for the taking of payment, for services that i am no longer able to access due to not having any sort of internet as i have terminated my broadband service due to high running costs.
payment was taking from my account on 08/14/2017, cost of service is £79.99, i would like this refunded back to me please, here is the Norton account number as it showed up on my bank statement. Norton*AP12333707CD2814

if you could refund me the cost of the service please i would appreciate it very much, i tried the phone service and in plain speaking i wasn't happy with the service i received and found it to be unacceptable, so hence my line of inquiry here today.

i had already checked the box to say that i wished not to re-subscribe to the service but when i called the phone complaints department they said i hadn't when i know that i had.

if you would be so kind as to look in to this on my behalf i would be very grateful.

if possible please send any reply to [protected]@btinternet.com as i mentioned earlier i have no internet access and i am using a family members computer to send this complain.

Very Kind regards.

Mr James Clelland

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Update by TB0576
Sep 27, 2017 4:52 pm EDT

Hello again, since we have not heard from you and the originator of the claim has not received his refund, i been asked by him to resubmit the claim, i have also been informed that you have asked for bank details, the originator of the claim is unwilling to do so as you have already taken monies from his bank, so you are in possession of the account details and should be able to reverse said charge and issue a refund.

Dear sir/ Madam,
I am writing to you to request a refund of money to my account for the taking of payment, for services that i am no longer able to access due to not having any sort of internet as i have terminated my broadband service due to high running costs.
payment was taking from my account on 08/14/2017, cost of service is £79.99, i would like this refunded back to me please, here is the Norton account number as it showed up on my bank statement. Norton*AP12333707CD2814

if you could refund me the cost of the service please i would appreciate it very much, i tried the phone service and in plain speaking i wasn't happy with the service i received and found it to be unacceptable, so hence my line of inquiry here today.

i had already checked the box to say that i wished not to re-subscribe to the service but when i called the phone complaints department they said i hadn't when i know that i had.

if you would be so kind as to look in to this on my behalf i would be very grateful.

if possible please send any reply to tb0576@btinternet.com as i mentioned earlier i have no internet access and i am using a family members computer to send this complain.

Very Kind regards.

Mr James Clelland

Update by TB0576
Sep 04, 2017 11:17 am EDT

Hello Raj,
Thank you for getting back to me, from what i see you are trying to get me to a live chat, whilst i appreciate that, i am unable to do so, as i do not have internet access like i said, i only have sporadic access through my family member when it is convenient to do so, so i do not have the time due to my shifts to get in contact with someone, all i am asking is that you process my refund as per request as the funds should not have been taken from my account in the first place.
if you would be so kind to let me know what information you would need so that you can process my claim, i will then add any relevant information to this file and we can get things moving, i would very much appreciate your co-operation on this as i have called the call center on a few occasions and the gentleman was rude and cut me off as he was having difficulty understanding me due to a small issue with language barriers, i did try my best to explain but i could hear that he was getting frustrated and the more i tried to explain the angrier he got so hence my line of inquiry with you here.

Kind regards.

Mr James Clelland

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Norton unauthorised credit card charges, customer sales team member hanging up on me!!!

Order No: AP1232039087

I rang your customer sales team today and waited 20 minutes on the phone for someone to answer my call. The reason for ringing in the first place was to complain that Norton had taken £79.99 out of my bank account for renewal subscription without my permission and without informing me that this would happen. The customer sales team member was very rude talking over me all the team and would not let me explain why I was cross about this money being taken, I did say I was going to go to my bank and report this as fraud to be told by her that was up to me! I asked when I was going to get my refund and that I would never use NORTON again to which she hung up on me!

I am absolutely disgusted with this kind of service from yourselves and wish to report the whole incident.

I am now back on the telephone waiting to speak to another representative and so far have been waiting 12 minutes for someone to answer!

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Norton helpline customer services staff

We bought a Norton antivirus from GBHI-FI Westfield Paramatta in Sydney Australia on 08/07/2017 for 5 devices for 2years. Unfortunately, We run out of time and had to return Canada where we live. We tried many times to install it, but not successful. Yesterday after several try I rang the costumer helpline service at this number [protected] at 3:46pm the person who responded introduced himself "this is Alex how can I help you?" I explained my problem and he said "Ok mum I am here to help, tell me the last 4digits of the Key code we will call you in few minutes and he asked my telephone number if it is correct. At 3:50pm I received unknown call and it was again Alex he said now we are helping you, if you are in front of your computer please turn off other pages open google chrome or internet explorer, type www.nortorn... I followed his instructions. The chat window opened and he said now type the 25 key code digits. After few seconds he said oh your PC is in extreme danger and it will be crush soon. There are many hackers trying to get your personal, bank account and email information. To fix it we charge you $149.99 please insert your credit card number. I said excuse me we already bought an antivirus for $150 to protect our PC I am a student and not have sufficient amount on my bank account card. Please I rang to get help for installation of this product not for buying other things. Then he said use your brother or husband's credit card. When I refused and said again "if you help me with installing of this antivirus good, otherwise thank very much."
Then he said Ok Ok mum we are helping. He opened a Norton page and played porn movies. He said these moveies sent lots of viruses, now I must click on each of them and permanently remove them from your PC. This is the way to protect your device first then install the Norton antivirus. Because these viruses are very dangerous and not letting you to instal it. Many programs on your PC stopped working and the hackers will soon access to your bank account, personal information and emails then will abuse you. He asked are you watching these movies? I said never at all. Then he asked who else using this PC? I responded my husband and I. I requested from him that please stop these movies which are bothering me. I did minimise that page and again and again he made it full screen and said it's normal you can watch a bit of it. I became nervous and said it doesn't make sense at all that by playing porn movies you install antivirus on my PC. He was talking in Urdu with his colleagues or maybe friends. I asked him are you in India? He said no he is original from Karachi Pakistan and their office is in New Jersey. His reall Muslim name is Faroq Ahmad. He wrote on the chat screen "Can you make a friendship with me?" He said "please see what I wrote for you." I said never at all and stop playing these movies. He asked "do you want it? If yes we can do. Then he played a Pakistani lady (Nadia Ali's) porn movies and again asking me in deferent ways to invite me for sex and watching that movies.
I lost my patience and turned off my laptop and warned him that I will complain against you. The company hired you to help costumers and paying you for that. You instead of helping first want to cheat them by selling other products and if you found out that a young lady is over the phone then you start sexual abusenes or sexual harassment. Shame on you, you are muslim man and behaving badly. It is so sad now I got that's why Muslims have bad reputation in the world. They are such shameful.
He said Ok Ok mum just hang out and do not complain it was just a way of helping. I said Allah punish you and turned off the phone.

I request from the Norton Company to please hire a good, respectful and honest employees who only and only work not disturb, bother, cheat, sexual harassment and misconduct costumers.
Thank you,

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Norton unauthorised credit card charges

I have dealt with the live chat support team on two occasions and they require additional information from my bank before my issue can be reviewed further. I was charged for 5 products in 2016 and 2 so far this year but only one is mine, with all charges totaling $559.93. Support have been unable to help me as the details attached to my credit card statement are incomplete or belong to another account! They are unable to explain how my credit card details have been attached to another person's account and I have explained that I will seek legal advice in regards to this. The issue case number is [protected]. I would like to understand what accounts the charges belong to, how have my credit card details been allocated to an account that isn't mine, how far back these charges go, appropriate credits done and an assurance that no more charges will be made to me.

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Norton rebate not received

I purchased Norton Deluxe for 5 devices in March at Fry's. It came with two rebates. One for the purchase $30 and one for the upgrade $20. I received the $30 rebate but have not received the $20 rebate. The rebate form told how to go to the Help/About screen and print the info. Unfortunately I had installed the new program as the old one was about to expire. I put a yellow sticky note on the rebate form providing four activation codes from past years along with my Norton password so they could look up the information themselves. I started using Norton antivirus in 2007. I have used Norton every year since then. I used Norton 360 after 2007 until it was replaced with the present Norton Deluxe. Your records should be able to verify that.
I called Norton at [protected] and spoke with a woman that doesn't speak English. At 75 my hearing is not perfect and I could only understand about one in three words. She was having the same problem understanding me. I put my wife on the phone as she has excellent hearing but she could not understand her either. My wife asked if there was someone there that spoke good English. Your rep said there was know one there that could speak good English. She took our number and said she would have someone call us in a few days. We are still waiting for that call.

I love Nortons and have used it for the past 11 years, however, we find your customer service unacceptable. We would appreciate it if someone would contact us so we can receive the $20 rebate visa card.

Richard Barton
[protected]@verizon.net
[protected]

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Norton antivirus internet protection

Good morning,

I have five (5) Norton licenses for Windows for Antivirus Internet Protection which cover desktop and laptop computers of my family.

There have been times one of the computers had to be formatted or replaced due to damage. Almost all the times there was no option to uninstall Norton as the computer was not operable.

So all 5 Norton licenses look active in my account. I cannot know which is the license of the damaged computer because the computer names of the licenses are from the first Norton installation done a number of years back and since then the computers names have changed.

In trying to figure which Norton license is of the damaged computer we spoil the license of a properly working computer. Your agents have done this 3 times.

I clarify my case to your agents, they assure me they found the correct license and later someone at home tells me that their Norton license has been made inactive as it was taken by the other computer.

Last time I did this was with agent about a month ago when my daughters computer was damaged beyond repair. The agent assured me that he found the right license but later I found that my sons computer Norton has been made inactive as ti was taken by the other computer. My sons computer is unprotected and I have left it that way until today. My sons computer is Fujitsu with computer name User-PC and Win 7 Home Premium 64bit. All my computers have legally purchased windows operating system.

This has been very frustrating for me every time I need to format or replace a computer. I feel like I am been punished for having five (5) Norton licenses.

Please look into this carefully and give me a full proof method to distinguish my computer licenses.

Norton E-Mail: [protected]@gmail.com

Thank you,

Leon

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Update by LeonX2016
Sep 28, 2017 8:57 am EDT

Good morning,

I have been punished for been with Norton for many years. I know Norton since DOS days. For the past 3 years I have been frustrated and I guess I am not the only one. I am completely satisfied with Norton in all matters except for this issue. Please read below in an effort to find a permanent solution.

We have 5 computers at home and through the years I had to change the email that I have with my Norton Account.

Every time one computer crashes we are not able to uninstall Norton. If we were able to uninstall Norton before the crash then there would be no issue because after the computer is formatted or if the damaged computer is beyond repair and we purchase another computer, the license that has been freed will install in the new compuer.

But in the case I was not able to uninstall Norton before the crash, I am in for “adventure” to find the license of the damaged in our Norton account so as to install it in the new computer. I have gone through this for some years and every time this happens I am frustrated because even the agents cannot find the license of the damanged computer.

The agents say they can help but for them it is trial and error because in all cases the license that the agent thought was of the damaged computer is actually used by one of my other computers and thus disabling the protection of that computer. The agents know this and it is the reason that they never send me an evaluation form after such incidents. I have asked the agents to give me an email for me to submit the issue as a complaint so that top management becomes aware of this issue and a permanent solution can found. But the agents refuse to give me an email for me to file complain.

Norton Account gives us two lists as I have posted for you to see. There is no correlation between the two lists so I cannot find which license is for which device. The one list shows the old initial computer name that does not exist anymore as I have been for many years with Norton. The initial install date in year 2015 if not correct, I guess because I had to change my email connected to my Norton Account.

As the computer was damaged and I could not uninstall Norton, all 5 licenses in my Norton Account are used. The problem is to find the license that was used by the damaged computer so as to install it to the formatted or new computer. But I cannot find the computer name of the damaged computer as it changed through the years. Moreover, the one list in my Norton Account does not have a correlation with the other list in my Norton Account. I have posted the two lists that Norton Account provides.

My issue is why an agent or someone else did not take a serious look at my issue and update management? Is it because of the thousands other cases you have every week and cases similar to mine are like 2 or 3 a week and so not worth doing something about it?

In any case even though I am completely satisfied with Norton in all aspects, I am very much offended by the way my issue was handled. In each case I had to try each license. If the license was not correct I had disable the license of one of my other computers. This went on until I found the proper license. A time consuming and frustrating process. If someone looked at this issue they could easily find a permanent solution to have a definite and updated list of computer and licenses.

Leon

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Bhamah Kotiah
, MU
Aug 10, 2017 6:23 am EDT

I never had this problem before. Hope to get a positive reply.

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Bhamah Kotiah
, MU
Aug 10, 2017 6:21 am EDT

Hi. I live in Mauritius and I purchased a Norton security online in Mauritius. However, when I tried to download the cd, I was asked to give my e-mail number which I did, otherwise, I could not insert the code key. To my utmost dismay, my e-mail was not recognized and I got a refusal. Hope you can fix the glitch.

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Norton norton security

Stephen Bardon MasterCard was billed $95.00 Jan 2, 2017 for Auto-Renewal of Norton Security Program. There are no references to or software to be found on Mr. Bardon's computer. I called [protected] CA and spoke to CSR Mary case# [protected] and reported that Mr Bardon had no such software or key or download on his computer. Mary informed me that this was an auto-renewal. Mary confirmed Norton can verify that this software by key and usage is not on clients computer and that this software had not been downloaded or used. Mary insisted Mr. Bardon's money could not refund after 60 days. As it is July I suggested a 50% refund was in order, Mary CSR refused. I asked to speak with a Manager,
Mary said a Supervisor would call me back within 30 - 60 minutes. It has been 90 min and no return call. A pop up ad assured Mr Bardon his computer was at great risk, he paid for the program not knowing how to download. This is predatory behavior. Desired resolution now is full refund of $95.00 and cancellation of any and all perceived subscriptions from Mr. Bardon, no further billing and removal of Stephen Bardon from all Symantec/Norton databases..

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Norton norton 360

Norton automatically charged my credit card with an outrageous recurring amount . I never authorized them to recur payments. Interesting when I still have 260 days left on my current product.

I have spent days/hours on the phone with Norton multiple times (which uses an Indian call center) ; they are completely incompetent and unhelpful, not to mention difficult to understand. When I demanded to talk to someone in the US they said it would be 1-2 days before getting someone from the US to get back to me.

I called my credit card company and put a dispute on the charge. We will see what happens.

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Norton they keep charging me for the software even after I called them

I talked with a gentleman a Norton Antivirus when I saw the first charge and told him I did not want it as I had something else on my machine. He insisted that I had nothing on it and he could give me the software for half price. He also said that they had taken the automatic charge off of my account. Both of these are lies as I have not been hit for another $96.74. I will be closing my account and uninstalling the software as I am done trying to work with them. Would like them to refund my the charges back to my credit card. I can afford for them to keep doing this every month.

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Norton norton staff dint follow all the procedures to help me, my problem is not yet fixed

Hello, I am writing to let you know that I am a regular customer of Norton Product based in Auckland New Zealand. I have purchased more than 100 licenses for Anti-Virus, Internet Security & Norton 360 under my two email addresses [protected]@gmail.com & [protected]@hotmail.co.nz
I recently purchased Norton 360 for 3 PCs. I have used the product key of the software in my one computer and it worked fine. I have recently purchased new laptop from Dell but Norton 360 does not get installed with the Software CD. So I contacted the Customer Service to get it installed in my new Laptop and Customer Service person has found out that the software 20digit key has been registered under some other email address which is not mine and I should be having password to get it installed in my new Dell Laptop. Norton has given me my Case number which is [protected] but they have not been able to fix the bug. I have sent them email on [protected]@support10.norton.com with all the proof of software purchased. I have never shared the software key with anyone, My self is an I.T. Technician so I know that there is no fault from my side to registered the Norton 360. There is a bug in Norton that is why my product key has got registered under some unknown email ID. It is more than 36 hours i send email to Norton with proof of purchase but i have not got any reply. The Indian named IT technician from Norton Mr Sudhanshu chatting with me and he sounds so rude, he does not know how to talk to customers and he could not help me at all.
I think what Mr Sudhanshu should have done was, He could have checked that 3 PC key has been used only under 1 PC which PC I was chatting him from, so he could come to my computer to see if the same key has been installed in my computer or not But he dint do his job properly and I am sitting at home waiting from their email which they have not replied in past 60 hours.
I hope if you can get my money refunded from Norton for all the over 100 licenses I purchased in past & the 3 PCs one that I have purchased recently please.

Kind Regards

Naitikkumar Limbachiya
Ph: [protected]

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johnmartin11
, US
Jun 21, 2017 3:46 am EDT
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Visit Our Site:
Norton Antivirus Support | Toll Free Number [protected]
https://www.globaltechsquad.com/norton-antivirus-support/

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Norton norton

I have paid for a service to protect my computer and was repeatedly knocked off and that my subscription had expired. It has not and I still have no security. I want it fixed now - I have reported this four times and still no fix. My firewall was wide open and still is. I wish to have this resolved asap. I am disabled and very ill - and cannot devote all of my time trying to figure out something I did not do and something someone else was paid to do

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Norton virus

I tried to down load norton, security deluxe. 5 device version.
Shortly after starting it i was flagged with an issue.
A screen came up with phone numbers prompting me to call norton tech support.After tech support had control of my computer for an hour i was passed off to another tech.
After some time the tech came back and said i had a virus.
Then i was passed off to vsupport to have it removed.
For the fine price of $$$. I have always had norton on my computer.This got by it. I was simply trying to renew my subscription. I would like to be reimberst for this.
Norton failed.Notinced nothing before i was told i had it
nor ant differance since it was removed.

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Mo Whale
, US
May 15, 2017 1:04 pm EDT

Both me and hubby got that message to call a number when trying to download the Norton security. We was told we both had a bug and they would fix it for £90 ?
This was a scam . They even had control of my PC . When we would not pay they put down the phone and left us to deal with it. I proceeded to download both our PC's with no trouble at all. It was clear someone was out to make money and there was no such bug on either computer. I won't be using norton next time it needs re newing.

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Sue Briggs Stauffer
, US
Apr 29, 2017 6:28 pm EDT

Why doesn't Norton catch the phishing popup explained above?

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Norton Tech support

I called to ask for help regarding a possible virus. ive owned this laptop for 24 days ive used it maybe 16 times and EVERY time I use it I get a pop-up saying there is a virus. I called the number that was on the screen and was told it would cost money for this virus to be removed. this happens EVERY time I hit enter to EVERY web site. my Norton says I have no virus but this pop-up keeps happening. WHAT DO I DO?
Robert Dixon

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Norton incompetent technical support survey

I apologize for the delay in responding to your survey. I have been away from home since December 29th and will not be returning until mid-April. Upon my return I will began shopping for a new computer.
I will start by saying that I have Norton Security and Norton Utilities on 2 desktop and 1 laptop computers. I have been using Norton software for the past 5 or 6 years, have trusted their software and followed their instructions as to which utilities needed to be applied to keep my computers running properly.

Now, I am very disappointed with Norton Utilities and the pathetic support from Norton customer service. My Dell desktop computer was performing flawlessly until I responded to Norton’s instructions to “Repair System Drive”. I have used and trusted Norton products for years, so I followed their instructions and clicked on “Repair System Drive”. After about 30-minutes my computer stopped running and could not be rebooted. I contacted Norton customer service and spoke to the most incompetent representative imaginable. After looking into my computer(?), your customer service representatives conceded that they were not qualified to solve the problem and transferred me to a “more experienced” technician. After a brief investigation of the problem by your more experienced technician, I was told that I had a Microsoft problem. I explained that I was running Norton Utilities “Repair System Drive” when the computer crashed, not a Microsoft program. Your more experienced technician went on to tell me that it was a Microsoft problem because my computer would not reboot. I am sorry but this is the most ridiculous rational I have ever heard. Apparently Norton does not have technicians with any experience.

So, I brought my computer to an independent computer repair facility and was told that this Norton problem was not unique. After examining my computer he said that repairs could result in a major loss of files and program software, and depending on the number of hours spent on the repairs, the cost could be several hundred dollars. He went on to say that I might want to consider purchasing a new computer; he does not sell computers so I trust his advice.

At this time I am not convinced that an experienced technician actually exists at Norton, but there is always the possibility. If upon my return in April, Norton is interested in providing a knowledgeable, experienced technician, I would be interested in giving Norton an opportunity to provide services that match their products.

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Norton unauthorized credit card charges

I have used norton security for the last 12 months ant the expiry date is january 19/ 2017. However, on december 30/ 2016, symantec charged me $149.99 on my paypal account for a renewal never authorized by me. I did not intended to pay that amount and started a dispute through paypal.
At the same time i saw on the internet norton advertising the same premium package, up to 5 devices, for $89.99, which i thought to be a better offer so i bought it but i was unable to install it. I got in touch with a person who introduced himself as a norton technician who would help us to finish the installation. I have to add that the info regarding the installation supplied by norton, are not very clear.
After about 2 hours of phone conversation with sam johnson, this is the name he used, he asked me to pay another $299.99 because the computer was in need of some undisclosed repairs to be able to install norton. Bear in mind that i still have the security by norton which expires on jan 19 working perfectly ok. Obviously i refused to pay and appears that he caused same damage to my computer. What i would like to tell all of you to do not fall for unscrupulous scammers and to norton, to have their own tech support team readily available to help their customers.

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Norton I am complaining about the huge increase of price

I am a faithful user of Norton internet security. I have been automatically subscribed for the last 3 years. This year I was surprised by the huge increase of price of the same product from about $40 to about $70. Comparing the prices of the different antiviral program (comodo for example) it turned out to be $40. I wonder if there are explanations of this huge increase. Under this circumstance I will be no longer able to continue my subscription for 2018.
MY NORTON BILLING INFORMATION
Order Number: AP1209203179
Name: Karim Kerkor
Account Ending In: 5334
Total Amount: USD 69.99
Please send any info to : [protected]@hotmail.com

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Norton unethical behaviour

on 12-5-16 I called Norton Tech Support to get help with a Explorer issue. I called Norton because I have their Internet Security software and I couldn't access some security settings. The Tech looked at my computer and said there was nothing wrong with their software and told me that I needed help from Microsoft. He then proceeded to tell me that he could connect me with a certified Microsoft Tech and they would take care of my issue for $199.99. I told him no thanks and he kept after me to let "his" Tech help me and even tried to barter with me. I cancelled his session and contacted Microsoft Tech Support and they took care of my issue free of charge.
I don't appreciate the hard sell this Tech was trying on me. If I haven't had such good results with their software I would have cancelled my subscription. Actually I am still considering it.

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Norton ad being removed from site

I would like to make a complaint about the gumtree service I have received, it has been very poor indeed. I have been trying to advertise puppies for sale for the last couple weeks. when I first put the advert it was fine. it was left it on there for a few days . when I changed the date that the puppies were born as I had got this wrong in the first instance, gumtree removed my ad. I did try to put another one up and again it removed my ad. I tried with different email address and again it removed it. This has caused me a lot of time, inconvenience, personally and financially and cause untold amount of stress. I would like to know why do you keep removing my ad? I would like my ad put back on gumtree as there is absolutely no reason why it should have been taken down.

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Norton Customer Reviews Overview

Norton is a well-known name in the cybersecurity industry, offering a range of products to protect users from online threats. Our analysis of Norton reviews reveals that the company has a strong reputation for providing reliable and effective security solutions. Customers appreciate the ease of use and comprehensive protection offered by Norton's products, which include antivirus software, VPNs, and password managers. Norton's customer support is also highly rated, with many users praising the company's responsiveness and helpfulness. Overall, Norton is a trusted brand that delivers top-notch cybersecurity solutions to its customers.

Norton In-depth Review

Product Range:

Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.

Features and Functionality:

Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.

Performance and Reliability:

Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.

User-Friendliness:

Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.

Customer Support:

Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.

Pricing and Value for Money:

Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.

Security and Privacy:

Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.

Compatibility:

Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.

Reputation and Trustworthiness:

Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.

Overall Rating:

In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.
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