Norton Standard 1 Device / norton standard 1 device
i recently bought the above 1 yr subscription because i was notified that my original subscription was running out by Norton, when i tried to put in the product code i was initially told via email that this was successful after my original end date with my Norton subscription i was told that i had to renew my subscription to which then i tried again to be told online that my request had an error, to which then i telephoned Norton and spoke to Kevin Jones at Norton case ref NTI845 i was told that my IP address had been conflicted by the WANNACRY virus and told about the NHS virus issues and how dangerous this virus was, ultimately if i needed to resolve the matter i would need to pay £149.00 to have this problem resolved, i disagreed strongly and made a complaint to Kevin about this . I then got in touch with my provider and explained the IP address concerns and they told me that i needed to reboot my comp if that didn't work come back to us and we may have to swap my box out for resolve. This made me very suspicious at Norton's response 1st why didn't Kevin have the awareness to explain such a simple request as a Reboot, and secondly even thou Kevin tried to explain it was my fault because of this virus, i did have virus protection ?, this has been a very surprising a mount of time to try fully resolve, i will consider your reply accordingly, ONGOING.
Mr K R Salter
Updated by Keith@123, Dec 02, 2018
Norton standard 1 device
Updated by Keith@123, Dec 08, 2018
The tel no i phoned was picked from online 02038843557, the gents name was Kevin Jones sounded Asian extension 406 case ref NTI845 cost for removal of conflicted IP address£150.00, the fact i couldn't down load the product in the first place by your Norton Symantec security standard 1 device purchased product from Leeds crown point, and me subsequently needing to find a tel no to try rectify has made me wonder why don't you have a tel no on the product rather than people probably do what i did inquire online for someone to speak to to try sort it out quickly ?? and be liable if this is the case to fraud.
This has been a very stressful time for me i work away a lot with out comms connection, i feel my banking online may have been compromised and contacting such a large Organisation like Norton should be a lot simpler and definitely more secure not a good place for a security company to be viewed by many! seemingly even Norton could be easily copied in trading practices.
when replying could you please reply to my personal e mail
Very poor for a security company to be breached so obliviously like this if this is the case, sharing my experience on social media to high light such grave areas of concern will be my decision pending response from Norton.
Mr K R Salter