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visa charge
Hi have had a eduction from from Visa account for $99.99 New Zeland dollars under the title of Norton Annual Renewal, charge code [protected].
I have not used any Norton Products for well over 18 months and am very concerned that this money has been deducted by your company.
Please reply to this complaint to my e-mail address at [protected]@gmail.com
Shane
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent billing
I found Norton's Anti Virus to be inadequate, so I switched to another company. In the meantime, Norton has continued to automatically bill my checking account event without my authorization. Every year, they bill my account. Every year I ask the bank to reverse the charge. Every year I call Norton and they promise not to do it again.
I believe that Norton is running a fraudulent billing scam.
Does anyone know what governmental agency will handle this matter in California?
Sounds like a class action lawsuit for some attorney.
The complaint has been investigated and resolved to the customer’s satisfaction.
Received Norton anti virus renewal for a computer that no longer works at my new home address. The renewal is unauthorized and must be illegal to bill former customers for computer software services for a non existent computer.
Sincerely,
Gail Kostolansky
CON CONSUMER AND GET RICH
many anti virus companies are making their own virus and and sending them through hackers. And later on they cure it with their package. Some companies all and sudden stop updating. When the customer reports about this their agent comes and tells you that due to some defect in computer it has been corrupted. So you have to go for the new version by paying an inflated amount.There are companies who do not have the annual renewal system. But their marketing partners charge annual renewal fees which is against the basic principles of the mother company. The after sale service of most Anti-virus companies specially in India is simply disastrous.
There is no corporate ethics, swindling is the basic agenda. There has to be some regulatory authority to monitor these unethical and criminal practices. In my view the company against whom a defined number of customer complains are lodged and the company does not respond to that WWW/GOOGLE/YAHOO /NETSCAPE should ban them remove them under the charge of unethical commercial practices
P.K.Pattnaik
prabir_pglaw@yahoo.co.in
unauthorized chagres
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97
I have been charged $49.99 for norton inrernet security, which was authorized. but, the 4 smaller charges were not authorized. please refund the 4 smaller charges. do not send any more charges to my bank account
Ron fountain [protected]
S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97 account history: [protected]-s07 - free checking available $485.83
Cleared date: all last 30 days last 60 days last 90 days last 120 days
> show advanced search
S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97
The above table contains the following types of transactions:
Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.
Printer friendly
Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal
Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95
The above table contains the following types of transactions:
Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.
Printer friendly
Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal
> show advanced search
S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97
The above table contains the following types of transactions:
Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.
Printer friendly
Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99 $503.06
04/22/2017 card - withdrawal
04/19/2017 card - withdrawal
Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95
Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95
The complaint has been investigated and resolved to the customer’s satisfaction.
Product Key: JMC87-8HFVK-TPKFD-QJ3YY-R2238
I am the victim of a computer hacker, who has interfered with my emails, sent mails on my behalf, and caused me to delete this Norton from my system. I have evidence that ianallcock@hotmail.com has sent emails purporting to be sent by me.He has also used casachumco@hotmail.com to collect mail.(note the CHUMCO).Ian has been throughly dishonest, he gave me the disc, knowing at some point he could carry out his subversve activities.I am shocked beyound belief, as he is my son.Surely, he has broken the law, I never had an inkling until days ago, that he had indulged in this terrible intrusion onto his parents pc.What, if anything, can be done to stop him again with anyone else.
Decided to update the security package with them. I was online to do this with representative. He remoted to my laptop to help me. It took almost 45 minutes. Once it was done, I stayed online for 30 min and shut it down. When I went online again, I couldn't even sign back on. Now, I can't sign on to the website to cancel the whole thing. It's already cost me $75 for the service and none of my emails are getti g through. norton has already charged my account for $49.95 for screwing up my computer. Can anything be done to get my money back?
I am trying to get hold of Norton Security for a refund of money they took out of my account for internet security, I am already secured with Kaspersky and am very satisfied, I do not want Norton nor have I asked for it, I can not seem to get anywhere and can not find any contact details, all the details I get seem to be dead ends, I wonder if you can help me with this problem, looking at your site I see a lot of people have the same problem, surely this should not be alowed.
i bought my laptop, a fujitsu, which had norton pre installed on a trial basis which has now expired each time i try to uninstall it my laptop crashes and i have to restore it which brings back norton. i have downloaded, from the internet, the uninstallation software but the problem persists. i dont want norton on my computer but my prefered security software will not load while norton is in place . i need a solution to my problem, there must be a way to remove it
I paid $49.99 for my Norton Internet Security extension key on Sept 21, 2017 and was out of the country until mid'November. I was surprised to get warnings that my Norton program was not activated. I called to find out why and after talking to a technician he fixed whatever, apologysed and said that I would not be charged, since the fault had been theirs. Now I found a charge of $74.99 posted to my account on Nov 20. If charge is not withdrawn, I'll contest it. L.B.B
I had a Trojan invasion and was referred by Norton to PC care for resolution of the problem, which took around 4 hours
I had a second invasion that was resolved by PC care
I had a third invasion by a registry bug that left me with a black screen and had to take the computer to the geek squad for resolution. Because of 3 invasions in such a short period of time, with two of them occurring after paying the Norton recommended PC care - including the one that completely decommissioned my computer, I have changed my computer security protection to the geek squad and Kaspersky. I would like a way to get financial satisfaction from the foreign based PC care company of the $300 paid for a multi year protection plan or for the period of my Norton subscription that will not be used and was paid for, because of the reasons listed above. This was a major disappointment, after being a loyal Norton customer for many years. Reply requested, but honestly not expected with the unexpected poor protection rendered to me over the last few months.
Be advised that my Norton Internet Security was renewed on January 25, 2017, under order number [protected]. On viewing my Visa statement received today this program was automatically renewed on February 7, 2017. I have been double billed for this program. It would be appreciated if you would credit the automatic renewal that is on my Visa account immediately. I did not authorize for this automatic renewal especially to be charged to my Visa account. Please advise as to what action has been taken in solving this problem.
c99cc
I purchased Norton Internet security in June 2017. I submitted my rebate paperwork and received a debit card for $30 that was supposed to work anywhere. After trying to use the card at the gas station, grocery store, on the internet, etc., I gave up. I planned to use it to renew my Norton subscription in 2017. My attempt to use the debit rebate card failed as Norton does not allow 2 forms of payment for 1 product. The outsourced tec suggested I purchase something for $30 or less. I explained that I did not want to purchase anything else. He gave me a number for the rebate center which did not work. I then called the number on the back of the card. I was told the card only worked for purchases of $30 or less and my current balance was only $12 as there was a $3 monthly maintenance fee. The rebate clerk also referred that I was stupid as not to have known about this as it was spelled out in the pamplet sent with the card (in microscopic fine print). So, after years of using Norton products, I am bidding them farewell. What a ripoff!
I bought Norton Internet Security under the pretense that this rip off company would rebate me $40. I was scammed... as they told me that my UPC was missing from the envelope. It was not ! I thought something like this may happen so I scanned all documents included in my envelope to them including the UPC. They told me it was not in the envelope and the scan of the UPC was not good enough. What is the alternative?
This is a flat out scam and would like to know how many others they have scammed?
Do not buy anything from this company...with blatant scamming methods like this can you really trust and feel safe with any of their their products?
Robert L
@ OP
You mention you have a subscription with them.
You do know that there is a setting in your norton account that reads "auto renew subscription".
the fact that they billed you means in the past you had norton and Failed to unsubscribe before switching to Kaspersky.
this is only based on what your telling us.
as for contacting them if you go to the norton site and select your region then you can find in contact us their contact information.
infact here i went to the norton site to find the information. https://support.norton.com/sp/en/us/home/current/info
charged my account without providing me download access via e-mail
I bought Norton Internet Security online, but I was not sent a a download access via my e-mail as has been the practice. My account was charged without my having the software download.
The complaint has been investigated and resolved to the customer’s satisfaction.
norton are ###ing disgusting they charged me 70 quid on automatic renewal . absolute ###, 70 ###ing quid i cant afford . i did not know i was entered into automatic renewal, ###ing wankers norton are thiefs crooks and need ###ing blowing up . you ###ing waste of time ###s. hope the greedy ### at the top of norton get shot by terrorist, why only our goverment allow the british to get ripped of bent over and shagged, ive emailed norton 4 emails everytime ignored . yep you robbed me got my money now i can ### of, . i wonder if i go to pc world and put an axe through all the norton security, get arrested, make the paper, the it may get looked at, the ###ing extreams we have to go to to not get ripped off is a joke . lotto doubled, gas electric hiked up im on a water metre we are a family of six we work and still cant afford to live . so we dont need theese tossers at norton robbing us again,
I purchased Norton Security on the Internet and received nothing. Is this a scam or what?
constantly fixing norton / slow updates don't work
I am fed up with Norton 360. I bourght this product in January with a new laptop with Windows Vista on. Since then I have been through support technicians 4 times for the following reasons:
Updates won't complete
Emails not covered by virus protection
It has been uninstalled and reinstalled every time. Now it keeps taking me out of the internet.
Each time I switch on the laptop I am not sure what I am going to be faced with.
Can someone please help now or else I am going to uninstall the product and get another anti-virus programme.
The complaint has been investigated and resolved to the customer’s satisfaction.
product does not do what it is supposed to do
So I bought Norton AntiVirus 2009 to prevent virus' to protect my computers. A month or so in to using the product I found out that Norton AntiVirus missed a virus definition. So I tried to update the virus definitions manually. Couldn't do it. So I contacted Norton's chat room. Below is their response. Essentially, they said they could fix the problem for $99.99. Unbelieveable, I only paid $79.99 for the software to begin with, and now they want to charge me more. Below is the "chat" conversation I had with them.
I WILL NOT BE PURCHASING THEIR PRODUCT ANYMORE FOR MY HOME. I WILL ALSO TELL ALL OF MY FRIENDS & FAMILY NOT TO USE NORTON. IN ADDITION, I WILL ASK MY HUSBAND TO HAVE HIS COMPANY TO USE ANOTHER SOFTWARE.
Status Analyst Shrenitha is here to assist you. Issue: ced_8921_229 End Session ~Mrs. colleen has entered room.
Ravi kishore has entered room.
Ravi kishore(Mon Apr 20 22:36:18 PDT 2009)>May I address you as "colleen "?
~Mrs. colleen (Mon Apr 20 22:37:31 PDT 2009)>yes
Ravi kishore(Mon Apr 20 22:37:36 PDT 2009)>Hi Colleen I see that you're having problems with the error message 8921, 229. Is it right?
~Mrs. colleen (Mon Apr 20 22:38:38 PDT 2009)>I don't know what the error message is but I haven't been able to update my virus definitions for over 20 days. I have a virus in my system that Norton cannot remove. Help!
~Mrs. colleen (Mon Apr 20 22:38:42 PDT 2009)>Please
Ravi kishore(Mon Apr 20 22:39:06 PDT 2009)>Okay not an issue I will do my level best to resolve this issue.
~Mrs. colleen (Mon Apr 20 22:39:18 PDT 2009)>thank you.
Ravi kishore(Mon Apr 20 22:40:09 PDT 2009)>As you suspect that there is a Virus on your machine, I am going to escalate this case to the Virus department . Is that Okay with you?
~Mrs. colleen (Mon Apr 20 22:40:23 PDT 2009)>yes
Ravi kishore(Mon Apr 20 22:40:34 PDT 2009)>Thank you.
Ravi kishore(Mon Apr 20 22:41:07 PDT 2009)>Please wait, while the issue is escalated to another analyst.
Ravi kishore has left room.
Shrenitha has entered room.
Shrenitha(Mon Apr 20 22:44:25 PDT 2009)>Welcome to NortonLive Spyware & Virus Removal Service.
Is this the first time you are contacting us?
~Mrs. colleen (Mon Apr 20 22:44:38 PDT 2009)>no
Shrenitha(Mon Apr 20 22:45:05 PDT 2009)>May I have your Priority ID please?
~Mrs. colleen (Mon Apr 20 22:45:38 PDT 2009)>Is that this number 260534?
Shrenitha(Mon Apr 20 22:46:26 PDT 2009)>Colleen, It is alright.
Shrenitha(Mon Apr 20 22:46:38 PDT 2009)>Please tell me which country you are connected from.
~Mrs. colleen (Mon Apr 20 22:47:17 PDT 2009)>The United States of America.
Shrenitha(Mon Apr 20 22:47:26 PDT 2009)>Please confirm your email address is *********@aol.com and direct phone number is 858-***-**** . Is that correct?
~Mrs. colleen (Mon Apr 20 22:48:18 PDT 2009)>I am on my husbands cell right now 858-***-****. My cell battery just died. Everything else is correct.
Shrenitha(Mon Apr 20 22:48:47 PDT 2009)>Are you using a Norton product on your computer? Norton 360, Norton Antivirus, Norton Internet Security, etc? If so, which Norton product are you using and what version/year is it?
~Mrs. colleen (Mon Apr 20 22:50:10 PDT 2009)>Norton AntiVirus 2009 v 16.2.0.7
Shrenitha(Mon Apr 20 22:50:25 PDT 2009)>Your Priority ID is [protected]. Please note down your Priority ID. If you need to contact us in the future about this issue, you can provide your Priority ID to the chat agent or enter it if you call. This will expedite our handling of your case.
~Mrs. colleen (Mon Apr 20 22:50:42 PDT 2009)>k
Shrenitha(Mon Apr 20 22:51:52 PDT 2009)>As I understand from your issue description, you suspect your computer is infected . Is that correct?
~Mrs. colleen (Mon Apr 20 22:52:09 PDT 2009)>yes
Shrenitha(Mon Apr 20 22:53:12 PDT 2009)>How long have you been facing this issue ?
~Mrs. colleen (Mon Apr 20 22:54:10 PDT 2009)>for 20 + days
Shrenitha(Mon Apr 20 22:54:26 PDT 2009)>Have you downloaded any free software, animation, free music, movies etc from the internet recently?
~Mrs. colleen (Mon Apr 20 22:54:32 PDT 2009)>I cannot update my virus definitions
~Mrs. colleen (Mon Apr 20 22:54:45 PDT 2009)>no
~Mrs. colleen (Mon Apr 20 22:55:08 PDT 2009)>I have daughters though. Who knows what they have dont.
~Mrs. colleen (Mon Apr 20 22:55:10 PDT 2009)>done
Shrenitha(Mon Apr 20 22:55:47 PDT 2009)>Do you get any pop ups that prompt you to download antivirus or other protection software?
~Mrs. colleen (Mon Apr 20 22:56:05 PDT 2009)>not that I recall
Shrenitha(Mon Apr 20 22:56:22 PDT 2009)>Are you getting any alert messages like "Virus Alert", "Your Computer is infected", "Security Alert" etc?
~Mrs. colleen (Mon Apr 20 22:56:40 PDT 2009)>yes
~Mrs. colleen (Mon Apr 20 22:56:52 PDT 2009)>but it can't remove it.
Shrenitha(Mon Apr 20 22:57:59 PDT 2009)>Would you be able to give me the exact virus name ?
~Mrs. colleen (Mon Apr 20 22:58:36 PDT 2009)>I don't recall. I am running the scan right now.
Shrenitha(Mon Apr 20 23:00:23 PDT 2009)>Collare you getting re-direcred to random websites while browsing ?
~Mrs. colleen (Mon Apr 20 23:00:37 PDT 2009)>no
Shrenitha(Mon Apr 20 23:00:57 PDT 2009)>Did you observe any other suspicious behavior on your computer that indicates a possible infection?
~Mrs. colleen (Mon Apr 20 23:01:09 PDT 2009)>No
Shrenitha(Mon Apr 20 23:03:28 PDT 2009)>Have you run a scan using the latest updated Norton Antivirus software, and did it find any threats on the computer?
Shrenitha(Mon Apr 20 23:05:25 PDT 2009)>From the description you provided, we are unable to determine conclusively whether your issue is related to a virus/malware or not. To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service. Would you like to proceed.
Shrenitha(Mon Apr 20 23:09:21 PDT 2009)>Are you with me?
~Mrs. colleen (Mon Apr 20 23:10:22 PDT 2009)>Yes
~Mrs. colleen (Mon Apr 20 23:10:35 PDT 2009)>Yesterday they didn't mention a fee
~Mrs. colleen (Mon Apr 20 23:12:08 PDT 2009)>I don't feel that I am getting the support I paid for. I know I have a problem. I have a problem because Norton missed the virus. If Norton had been doing the job it was supposed to be doing, I wouldn't be in this fix.
Shrenitha(Mon Apr 20 23:13:11 PDT 2009)>Colleen, let me explain.
~Mrs. colleen (Mon Apr 20 23:13:17 PDT 2009)>Why didn't Norton catch the virus.
~Mrs. colleen (Mon Apr 20 23:13:22 PDT 2009)>>
~Mrs. colleen (Mon Apr 20 23:13:24 PDT 2009)>?
Shrenitha(Mon Apr 20 23:13:23 PDT 2009)>There are several possible reasons for this:-
1. The infected file is active on your computer;
2. It is "embedded" into your browser (such as an Add-on) or into some other running software/application;
3. The infected file has "assumed" system file status/rights and hence it cannot be deleted simply.
Shrenitha(Mon Apr 20 23:13:25 PDT 2009)>Your Norton software attempts to override these; however it is not always possible, since we adhere to various software standards, some of which can only be set by the Operating System.
These are possible reasons, but the actual reason will only be known once a detailed diagnosis is completed.
~Mrs. colleen (Mon Apr 20 23:15:11 PDT 2009)>What is the point of buying the Anti-Virus if the software doesn't do it's job? And now you want to charge me for something it missed?
~Mrs. colleen (Mon Apr 20 23:16:44 PDT 2009)>So if I pay extra today and then Norton misses another virus tomorrow, am I supposed to pay again tomorrow?
~Mrs. colleen (Mon Apr 20 23:16:59 PDT 2009)>And again the next day and the next?
~Mrs. colleen (Mon Apr 20 23:17:12 PDT 2009)>Come on...
Shrenitha(Mon Apr 20 23:17:40 PDT 2009)>Norton is protecting you from tens of thousands of existing malwares and from the hundreds of new threats released every single day. It provides among the best security that is available for your computer.
Shrenitha(Mon Apr 20 23:17:49 PDT 2009)>This particular infection could have been caused while subscribing or downloading from free websites or when you download/transfer files such as movies, songs, screensavers, games, etc. from other computers, such as in a P2P system, or from insecure websites.
Shrenitha(Mon Apr 20 23:17:50 PDT 2009)>Normally when you download something, it will ask for your permission to open/install, and accept the license agreement.
When you do so, being the administrator/final authority of the computer you are potentially authorizing an override of the security restrictions in place.
~Mrs. colleen (Mon Apr 20 23:18:44 PDT 2009)>And as an average user, how am I supposed to know what can and can't be downloaded?
~Mrs. colleen (Mon Apr 20 23:19:07 PDT 2009)>Isn't that the job of Norton Anti-Virus?
~Mrs. colleen (Mon Apr 20 23:19:21 PDT 2009)>Isn't that what updates are for?
~Mrs. colleen (Mon Apr 20 23:20:24 PDT 2009)>Every day the virus' are ever changing.
~Mrs. colleen (Mon Apr 20 23:20:34 PDT 2009)>That is why I bought this.
Shrenitha(Mon Apr 20 23:21:07 PDT 2009)> Colleen, there is a fixed fee for this premium service.
Shrenitha(Mon Apr 20 23:21:13 PDT 2009)>When you purchase the product, the cost of the product is for software, updates to the software and for virus definitions. There is an additional charge for value added services.
~Mrs. colleen (Mon Apr 20 23:21:56 PDT 2009)>IT CAN'T BE UPDATED!
Shrenitha(Mon Apr 20 23:22:48 PDT 2009)>This might be due to a possible infection in your computer.
Shrenitha(Mon Apr 20 23:25:00 PDT 2009)>To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service.
Shrenitha(Mon Apr 20 23:25:12 PDT 2009)>The Consultation fee is US $99.99.
Shrenitha(Mon Apr 20 23:25:17 PDT 2009)>We guarantee to identify any threats that may be on your system. Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.
~Mrs. colleen (Mon Apr 20 23:25:52 PDT 2009)>Back to my previous question. Let's say you fix this today. Then the next day a different virus is missed by Norton. Do I have to pay for "value added services" again? Listen. I know you have a job to do. You are supposed to probably try to sell "value added services". You probably get a commission from the service. I am just telling you that twenty one days ago Norton was updating and I didn't have any virus on my computer. Now I do since Norton didn't update.
~Mrs. colleen (Mon Apr 20 23:26:37 PDT 2009)>$99.99 is more that the cost of the original software!
Shrenitha(Mon Apr 20 23:27:40 PDT 2009)>The technicians do a complete diagnosis of your computer, and if there are malware/threats then they remove them. If required and if your system permits, they connect to your computer remotely, and do all this for you directly. They ensure that any malwares/threats present on the computer are removed.
Shrenitha(Mon Apr 20 23:28:05 PDT 2009)>Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.
~Mrs. colleen (Mon Apr 20 23:30:00 PDT 2009)>Is this the only way I can get help through your company? We already tried to do this with Shreekumar and Preethika.
~Mrs. colleen (Mon Apr 20 23:30:29 PDT 2009)>Is there another way to resolve this without paying an addtional fee?
~Mrs. colleen (Mon Apr 20 23:30:45 PDT 2009)>the fee is more than the original cost of the software.
Shrenitha(Mon Apr 20 23:31:19 PDT 2009)>Colleen, Norton provides free online support that has 'step by step instructions' to remove the threats from your computer.
The free online support is available to you at http://securityresponse.symantec.com.
Type in the relevant threat name in the search box to view the relevant instructions.
Shrenitha(Mon Apr 20 23:32:37 PDT 2009)>Is there anything else I can help you with?
~Mrs. colleen (Mon Apr 20 23:33:26 PDT 2009)>Nope.
Shrenitha(Mon Apr 20 23:33:40 PDT 2009)>If you need to contact NortonLive Spyware & Virus Removal Service again please visit http://www.symantec.com/vremoval
It has been pleasure assisting you. Thank you for choosing Norton. Have a great day.
~Mrs. colleen (Mon Apr 20 23:34:01 PDT 2009)>Wish I could say the same.
And there you have it folks! Another great day of dealing with a company that doesn't support their broken software. They don't backup their product. You see, if they were to fix it today and then if it didn't work again in 8 days, I would have to pay another $99.99 to get them to remove the virus again. What a sham!
If you are interested there are other companies that have anti-virus software that works.
AVG
McAfee
Kaspersky
Spyware Doctor
PC Tools
ThreatFire Anti Virus
TrendMicro
NEVER USE SYMANTIC / NORTON ANTIVIRUS AGAIN - BETTER YET, MY NEXT COMPUTER WILL BE A MAC
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed on for free update for 2009. I couldn't download the product. After working with "it" for two days, I called a technician to help me. He couldn't download it either. I then paid for the 2009 program figuring that if I paid, the download would be successful. It was not so then we called wherever it is you people are and still could not resolve the issue. After, over one week, since Norton erased my 2008 Antivirus, I have no virus protection. I am requesting that you credit my Mastercard for the amout of $48.98 that I paid on October 31, 2008. Thank you, Tony
I purchased Norton Antivirus 2009 on 2/8/2009
which did not download so I am without "Protection"
I only wanted one Norton antivirus 2009 and i have been billed for two of them. I also have not received anything in the mail. I got a 15 day trial version downloaded online. I have not gotten anything else.
This software was loaded on-line on 5-7-09. Immediately, my PC operations, namely Internet log-on, log-off, etc., slowed to a snails pace. I had to have the operating system reconfigured by an advanced computer consultant, IMW in Orange, CA.
I was informed to renew. I did, order#[protected], however when trying to download or activate I am asked for a renewal code. I don't have a renewal code. It's not in the e-mail I received although I am led to beleive it is? please help.
Not up grading
Use linux maa'm
That agent provided best suppport Mrs. colleen.You should be ashamed of yourself and your deeds which resulted in your computer getting infected. Stop browsing porn Mrs. colleen. Why don't you use internet for good works.
Mrs. colleen, please stop browsing nasty porn sites to keep your computer safe. Don't blame software, they do have limitations.Control your desires first.Or atleat pay to view them, do not always look out or beg to get every thing FREE of co$t. Shame on people like U.R u an American? Shame!
Heslin, I have just installed Norton 2009 as an upgrade and am informed my Anti-virus definitions are 301 days out of date, what is this nonsense, who are these software writers. Past computer problems on downloaded files from Norton have introduced problems and reduced communication processing and internal programing malfunctions. I will now look for alternatives regarding anti-virus software. I will not download anymore so-called updates.
fraud
I have just received a unauthorized charge of $49.99 to my credit card by Symantec's autorenewal system. Yes I had Norton a long time ago on an old machine but kept aquiring viruses so eventually had to scrap my machine and get a new one. Due to dissatisfaction with the Norton product I opted to use free programs from the internet far more suited to my computing needs.
Due to the economic situtation, my family lives within a stringent budget. The timing of this unauthorized debit to my account has accrued to my account a total of $140.00 in overdraft charges. These charges are pending at the moment and I have conacted my bank about what has happened. In response, they have offered me a contact number to Symantec to see if I can resolve the situation with them.
I called the number given by the bank and was kept on hold in excess of forty minutes. I finally gave up waiting at 9.24 pm. I will try again in the morning.
Wish me luck.
The complaint has been investigated and resolved to the customer’s satisfaction.
computer will not allow me to do back-up, and never finishes updates
The following is the transcription of my conversation with Norton online analyst support: Do they have anyone more fluent in English?
My problems are not solved, and it seems my only choice is to get the measely refund offered, and go to another company for virus protection,
Spoke w/ syed
4/18/09 12;25 am mst
Ms. Terry Eden has entered room.
Syed has entered room.
Syed(Fri Apr 17 22:30:23 MDT 2009)>
You are being transferred to Syed.
Syed(Fri Apr 17 22:30:29 MDT 2009)>
Welcome to Norton Support, my name is Syed, Can I please have a minute to go through the information you have provided?
Ms. Terry Eden(Fri Apr 17 23:30:52 MDT 2009) sure!
Syed(Fri Apr 17 22:32:54 MDT 2009)>
Thanks, your case number is [protected], please write this down.
Ms. Terry Eden(Fri Apr 17 23:33:26 MDT 2009)> got it
Syed(Fri Apr 17 22:33:36 MDT 2009)>
Please don’t follow this now – but just in case we get disconnected for any reason, you can follow these instructions to reconnect to me.. You'll need to do this within a couple of minutes of being disconnected:
Can you please make a note of these instructions.
1) Open up Internet Explorer and then go to www.norton.com/connectme
2) Enter the [Connection Code] 299946
3) Click on [Submit]
Ms. Terry Eden(Fri Apr 17 23:34:33 MDT 2009)> OK
Ms. Terry Eden(Fri Apr 17 23:35:01 MDT 2009)> do you want me to do this now?
Syed(Fri Apr 17 22:35:12 MDT 2009)> No,
Syed(Fri Apr 17 22:36:42 MDT 2009)> May I confirm that yopu have slow dial up connection?
Ms. Terry Eden(Fri Apr 17 23:37:00 MDT 2009)> YES
Ms. Terry Eden(Fri Apr 17 23:37:51 MDT 2009)> I am not able to get any other type of connection at my location (mountains)
Syed(Fri Apr 17 22:38:16 MDT 2009)>
Can I put you on hold for 2 or 3 minutes while I look into this for you?
Ms. Terry Eden(Fri Apr 17 23:38:41 MDT 2009)> certainly
Syed(Fri Apr 17 22:43:04 MDT 2009)> Thanks, for holding. Thsi problem is occur because you have a slow connection.
Ms. Terry Eden(Fri Apr 17 23:44:31 MDT 2009)>
Should I change the type of protection I have for my computer?
Ms. Terry Eden(Fri Apr 17 23:44:50 MDT 2009)> I would like to stay with Norton.
Ms. Terry Eden(Fri Apr 17 23:45:21 MDT 2009)> Can I get a refund on the 300+ days I have left on my Norton 360 account?
Syed(Fri Apr 17 22:46:06 MDT 2009)> Please wait while I check this for you.
Ms. Terry Eden(Fri Apr 17 23:50:00 MDT 2009)> Are we still connected?
Syed(Fri Apr 17 22:51:12 MDT 2009)> Yes, I am pulling your records that I can help you with.
Ms. Terry Eden(Fri Apr 17 23:51:32 MDT 2009)> OK
Syed(Fri Apr 17 22:55:41 MDT 2009)>
Terry, I have pulled up your records since you have slow connection.
Syed(Fri Apr 17 22:56:47 MDT 2009)> I will make a refund for you. Is that ok with you?
Ms. Terry Eden(Fri Apr 17 23:57:31 MDT 2009)> What do you suggest I use, having a dial-up connection, instead of Norton 360?
Syed(Fri Apr 17 23:01:21 MDT 2009)> I will suggest you to have Norton program in your computer and i think that you are not facing this problem for the last one year.
Syed(Fri Apr 17 23:02:13 MDT 2009)> Since your program is downloading the critical updates and you have slow connection it is taking long time.
Syed(Fri Apr 17 23:02:49 MDT 2009)>
Once the critical update is done you will not facing this problem again.
Ms. Terry Eden(Sat Apr 18 00:03:19 MDT 2009)> Everything was working fine until my computer did a system restore (without my direction.)
Ms. Terry Eden(Sat Apr 18 00:03:42 MDT 2009)> My computer repair man did an update for me.
Ms. Terry Eden(Sat Apr 18 00:04:04 MDT 2009)> It has not (Norton) worked corrctly since that time.
Ms. Terry Eden(Sat Apr 18 00:04:37 MDT 2009)> Nor has it allowed me to do a back-up.
Ms. Terry Eden(Sat Apr 18 00:05:17 MDT 2009)> It tells me to click "fix>" I do, and nothing happens.
Syed(Fri Apr 17 23:05:23 MDT 2009)> So, know you can do a back up. Is that correct?
Ms. Terry Eden(Sat Apr 18 00:05:45 MDT 2009)> The repairman said I had no viruses.
Ms. Terry Eden(Sat Apr 18 00:05:58 MDT 2009)> I cannot do a back-up.
Ms. Terry Eden(Sat Apr 18 00:06:13 MDT 2009)> Not since the computer did the system restore.
Syed(Fri Apr 17 23:07:30 MDT 2009)> May I confirm that the Live update has finished or not.
Ms. Terry Eden(Sat Apr 18 00:08:06 MDT 2009)> It has not. It ran 24 hours a day for the past 5 days.
Syed(Fri Apr 17 23:10:54 MDT 2009)> Ok, I will suggest you to turn off the computer and restart and try again.
Ms. Terry Eden(Sat Apr 18 00:11:46 MDT 2009)>
I have tried that, on more than 1 occasion, with the same results.
Syed(Fri Apr 17 23:16:14 MDT 2009)> I will make a partial refund 58$ that is ok with you.
Ms. Terry Eden(Sat Apr 18 00:17:17 MDT 2009)>
That still does not answer my question: What other Norton product will work efficiently with a dial-up connection?
Syed(Fri Apr 17 23:19:01 MDT 2009)> All of the dial up Customer face the same problem.
Ms. Terry Eden(Sat Apr 18 00:20:10 MDT 2009)> So, are you saying I can get no decent virus protection from Norton?
Syed(Fri Apr 17 23:26:31 MDT 2009)>
No, I am saying that you will can get the latest update the thing is you have very slow Internet connection.But lot of our customer have the problem even the able to download the updates maximum 3 to 4 hrs.
Ms. Terry Eden(Sat Apr 18 00:28:31 MDT 2009)>
and is there a reason it is taking my computer more than 5 DAYS?
Syed(Fri Apr 17 23:28:28 MDT 2009)>
I will suggest you to delete all the files in Temp folder this will increase your speed and you will able to download the updates little bit faster.
Ms. Terry Eden(Sat Apr 18 00:29:10 MDT 2009)> I do this 1-2 times weekly.
Syed(Fri Apr 17 23:30:20 MDT 2009)> No, I dont know what exactly taking you to download the updates. please delete all the file in Temp folder and Delete all the files in recycler bin.
Syed(Fri Apr 17 23:30:46 MDT 2009)> This will help you to download the updates little bit faster.
Ms. Terry Eden(Sat Apr 18 00:32:26 MDT 2009)> Tell you what - I do not feel that you are helping me at all. I will contact another Norton representative, as I do not think they want me to look to another company for virus protection (nor do I want to; especially since I have never had this problem with Norton on the past 6 years that I have been using it.)
The complaint has been investigated and resolved to the customer’s satisfaction.
I have used Norton porducts since I had my first computer and even recommended the product at my work place. They have sent me a DVD to solve the problem of the computer not allowing me to use Backup and Norton will download my virus and spyware definitions regardless of what I or they do. Frankly I am at wits end on this and like alot of others will be forced to look else where for my protection. This is certainly not what I want to do but what is necessary when I am not getting the service I expect. Let's get it together Norton. The ball is your court.
Gerald S. Hepner
252 Little Lane
Maurertown, Va. 22644
download loop
We order and paid with cr card Norton 360 for 3 computers. After completed the first down load the program could not erase in our computer the previous version of Norton: it entered in a continuous loop displaing this note: "Prevous programs erased, please Restart your computer". This step was automatically repeated 11 times. Finally we proceeded to make a Shut Down. Results: we lost this Norton 360 download and also the previous version of Norton, with no oportunity to repeat the download. In a fully disgust with Norton we proceed to purchase from your rival McKafee but...what hapenned? Norton blocks its downlad. Somebody shall solve this problem. We wath and await.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
unauthorized credit card charges
There had been many complaints off late on symantec norton's unauthorized debiting of consumers' accounts. I had to call in recently to one of their call centres in india to get my automated charge off my account. Watch this http://www.youtube.com/watch?v=hqO7i1s3-2g for more details on a recent credit card scam exposed in one of the norton's call centres.
Read full review of Norton and 18 commentsunauthorizedauto-renewal charge
One day, an auto-renewal charge of $42.79 popped up in my bank account. I don't remember authorizing any kind of auto-renewal on my account when I purchased virus protection last year. I'd love for someone to explain how Norton jusitifes charging almost double the NEW PRODUCT PRICE for auto-renewal? I'm made their lives easier, certainly don't waste in their manufacturing process, and require virtually NO marketing effort (I ALREADY HAVE THE SOFTWARE!), yet they feel they can take further advantage of that situation by sneaking in an auto-renewal? I'm tempted to purchase an entirely different virus protection software because of this tactic, which will make my voice heard in a much more subtle and effective way.
Also, if you should call the toll-free number on your credit /debit card statement, I hope you have speaker phone and unlimited minutes. I waited over 30 minutes to speak to a CSR. I did arrange having the charge removed -- make sure you have your email address to which the renewal was associated, or the first six and last 4 of the credit card number, or you'll be calling back. It will be 36 hours before I find out if I get my money refunded, though the CSR said the refund is now in progress.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged twice
After receiving TWO different confirmations that I had renewed my Norton Antivirus subscription, I wrote and responded to their tech support four times explaining that I thought I had been charged twice, but was out of state and could not verify my concerns. I received replies to my email messages, but they did not take the steps to stop a double charge to my credit card. When I returned home this weekend, I was able to verify that I HAD been charged TWICE.
Barbara Roberts
[protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I supposedly ordered this from Symantec Store on Sept13.However, I already have Norton AntiVirus abnd recently renewed the subscription.($46.40Sept13).Please re-imburse me for the $32.06 Cdn.
anual renewal
We just saw on our bank statement that you deducted 60, 74 Euro for a Norton Anual Renewal. We want to cancel our annual subscibtion by the 1st of april as we no longer have a regular pc, which makes the use of Norton unneccesary.
The Credit card it was deducted from was a Master Card with card number [protected] . The card is in the name of Sunshower Productions BV. B. Goldschneider-Meijer. Address: Hobbemakade 92 hs, 1071 XR Amsterdam, Netherlands, tel:+[protected]
Please take notice and cancel our subscibtion. The number in Great Britain it was transferred to is: [protected].
Please send us a confirmation that the subscibtion is cancelled and return the money we paid too much to the above mentioned credit card number at bank number [protected] for Sunshowet Productions BV, Amsterdam, Netherlands at Rabobank.
Hopefully this problem will be solved now,
Sincerely,
B. Goldscheider-Meijer
Sushower Productions BV
The complaint has been investigated and resolved to the customer’s satisfaction.
In November, 2017, I decided to install some better protection for my computer. I agreed to a Norton installation, and paid by my Mastercard credit card. This was debited to my card account on22nd November 2017, being US $53.98 (Australian $90.00)
I have just had my computer in for a service/check up, and the technician advised me that I had no 'safety' on my computer, and no sign af any Norton Security products.
I have now another security device installed, and would like the return of my money, namely $90 Australian.
I shall not be reticent in informing others of my troubles.
I am an aged pensioner, and life is hard enough without this sort of problem, and the loss of my hard saved money.
Please reply promptly,
Wendy June Cotton
Norton's customer service team regularly leave you waiting in the phone queue for an absurd amount of time.
Lately I have been left on hold for 55 minutes and 45 minutes respectively before giving up, with the phone never having been answered.
I finally got an e-mail address to complain to and have not had a reply in more than a month, despite four e-mails.
Norton's anti-virus software seems adequate but their customer service is by far the worst I have encountered at any company. They make it extremely difficult to file complaints and they simply ignore them when they receive them.
Replied
unauthorized payment
i got charged an annual fee for the anti virus software and i never gave permission for this. £59.98 was taking from my MasterCard. my e-mail address is [protected]@gmail.com. i would like to here from you as soon as possible.
yours sincerely,
Ciara odonohoe
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks
Raj
Norton Support
Thanks
Raj
Norton Support
Thanks!
Raj
Norton Support
Exactly same thing happened to me. I think it is a concerning issue that a company we are support to trust and protect us against viruses is actually taking money from Paypal with out my authorisation. I have no intention of using Norton ever again as a consequence. It worries me because this is the first time this has happened to me
Not impressed at all.
Yes, last year they took my money from my credit card without consulting me. As I was going to renew anyway, I didn't complain but I have recently had 2 e-mails supposedly from Norton - it might be a scam for all I know - demanding that I update my credit card or I will not be automatically renewed and this could cause a problem. My renewal is not until February 28th 2016. Whybare they so desperate to get their hands on my card. I have changed cards since last renewing but from having read these other posts I am most certainly NOT going to opt for automatic renewal in the future. They can send me a reminder and then I will renew like always happened in the past. Or - aas this is making me uneasy, I will probably not renew at all. Alwyas thought they were a trustworthy company but this seems like decidedly shady dealing.
If Raj believes what he says, because he is a technician for Norton, then either they've disposed of BitDefender in the past 6 months, or he is not aware of Symantec's long list of companies.
For the benefit of those who are having problems with Norton or Bit Defender, for that matter, both companies are part of the Symantek Corporation, whose Head Office address is:
Symantec World Headquarters
350 Ellis Street
Mountain View, CA 94043
Phone: +[protected]
For Your Information: It is possible to leave comments on Symantec's website, but regardless of whether you leave your name/address etc., in the hope of a response, don't hold your breath or keep your fingers crossed, as I doubt they'll care what you have to say or how badly Norton or any of their software companies have treated you. They don't give a damn. I have yet to write them by snail mailwith all the problems I had of their previously excellent Norton 360 gobbling up my maintenance software, from about 8 month ago: having ignored it for the previous 5 years! I have learned from experience that if you have maintenance software that has similar maintenance functions to some of their own (added on over the years) (i.e. not virus related), that they will use their Antivirus software to remove it's executable files and destroy it! Never mind that they had ignored it in the past!
Veraldi francesco Indirizzo mail: v efra51@libero.it : ho Pagato il r Innovo del Norton annuale [protected] con Carta di Credito il . 23.08.14
Ho r iconfigurato il Sistema ma non ri esco p i u ad attivare norton . Ch i edo assstenza - Grazie
Ho ottenuto addebitato un canone annuale per il software antivirus e non ho mai dato il permesso per questo. £ 59, 99 stava prendendo dal mio MasterCard. il mio indirizzo e-mail è giacla7574@hotmail.it. vorrei qui da voi il più presto possibile.
Distinti saluti,
Same problem for me in december 2012.
Ref is : NORTON ANNUAL RENEWAL [protected] LU
The amount is 74, 99€ from my creditcard.
Please help.
Thank you.
on 08/28/2011 I've paid for an extension online and get an invoice. The number is: [protected]
Address: GAUB GmbH.
Burgstrasse 13
D 71563 Affalterbach
Please send maill.
Thank you
[protected]
No problem, it's oké.
I agree. I had forgotten it after 8 years. But of course you can read it in the terms and conditions. Marcel de Roij
symantec uses third parties to find your new credit card numbers
Symantec uses a "billing update service" through many national banks to find out the new card numbers and expiration dates of your credit and checking account cards. Even if you have an entirely new credit card number from the one they have on file for you, if the old card is through a bank, they can find your new one and charge it without your permission if you have auto-renewal selected.
I received an auto-renewal notice saying my card on file (a card I had replaced a year ago) was expired and that I needed to provide a new card to them or risk losing protection. Well I did not want to renew, so I gave no new card. I assumed that was the end of it. A week later I received a "thank you" email from Symantec saying they have successfully charged my NEW card, that I never provided to them. I was horrified that they found out my new card number without my permission and CHARGED it.
The customer support tech (who was actually very nice) explained that Symantec uses a "billing update" service provided through major banks to find the new account information of existing customers who have "selected the convenience of auto renewal". Apparently they are so dedicated to our convenience that we don't even have to give them our credit card information. They will go out and find it.
She wouldn't elaborate, but I'm pretty sure her supervisors wouldn't let her. The old card on file was a debit card but since my checking account number is the same, they used this "service" to obtain my new card number associated with my checking account. Which means they have access to my checking account info! I am horrified. This is the equivalent of digging through someone's garbage and stealing their information.
Needless to say, I am horrified that I was sent an email asking me to give a new card, and when I did not... they went out and hunted it down and CHARGED it without permission.
The complaint has been investigated and resolved to the customer’s satisfaction.
Renewed Nortons Anitvirus for my computer and it did all that it was to do as far as download but it keeps asking to renew my subscription will I am not happy with this I want my money returned to my checking as of tomorrow.
Good luck with that.
cannot get subscription renewed
I have filled out the application to renew my 360 Norton security for my PC. I still have not received the download. What is worrying me now is that the credit card company asked me if I have ordered this service, apparently Norton or Symantec Store has charged to me card. I can't get into my email because I continually receive threats of disasterous PC failure if I don't act quickly. If I could get into my email I could delete most of the contents, but since I can't get in the emails ontinue to grow. I need help, I have asked for help several times, but since my email is full of blocked I can't see if any instructions have been sent. Can you give me some by phone ? This is the first time I have ever had trouble renewing my security subscription. Glenn
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
I have not had Norton in over two years, yet you keep billing my credit card (without my permission) for renewal. Norton does not show up on my computer, yet you want me to pay $51.99 for something I don't have and don't want. I pay $70. a year for McAfee. I want this issue resolved as soon as possible.
Thank you.
Dorthy Hinnant
[protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been getting a notice on my computer for about a month now that my subscription was expiring. I hit renew and than it said it was renewed and nothing more needed to be done. Kept getting expiration notice so ignored it until a couple of days before it expired and renewed it again. Again it said I need to do onothing ahd then it just expired. Tried everything to get it renewed, and it looks like I have it renewed, plus another invoice that says that I have ordered the 2009 version. The order number [protected] is for 2009 version and total of $66.98. The other invoice order number [protected] is the renewal for $48.98. Please credit my account for $66.98. This has been a total nightmare trying to get it renewed, and no telephone number anywhere to talke to someone. Please respond.
unauthorized charges
This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99
15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!
Two fees for $49.99
One fee for $59.99
That's $157.97 dollars.
That's $109.98 more than verbally discussed.
The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.
I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.
A+ on your customer service mate!
Now refund the money from the unauthorized charges!
The complaint has been investigated and resolved to the customer’s satisfaction.
unathorised credit card renewal charges
Norton have automatically taken payment £68.04 from my credit card without my authorisation. They sate this is for antivirus software but I do not require this renewal and nolonger have the computer for which I originally purchased the software.
They are fraudulently using my original purchase deatils without my authority.
A similar charge was made to my Grandfather only last month by Norton, again for a renewal that was not required and a payment that was not authorised.
Norton (Symantec) do not reply to emails raising this issue.
It is a scam, and should be illegal. But Credit Card companies insist that you pay whilst they investigate.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered antivirus coverage on my laptop on 2/8/10 for$49.99, It was taken out of my account at that time, on 3/8/10 another $39.99 was deducted from my account. What is this about? Please rectify this problem. Thank You Please send reply to ellielynne@aol.com
Hi Graham
It’s Emma from Symantec here, I wanted to explain what has happened with your auto-renewal payment.
When you originally subscribed to your Norton product, and registered for your Norton account, you would have left the Automatic Renewal feature enabled – this is why you have been charged with auto renewal.
Auto renewal is designed to offer our customers the conveinience of their Norton product subscription being automatically renewed at the end of the subscription period, rather than the customer having to remember to manually take action to stay protected.
Symantec will have emailed you 30 days before the payment went out and the renewal took place, letting you know the payment was due, and giving you the option to unsubscribe at that time.
Customers can also cancel their auto-renewals at any time through their Norton account. Automatic Renewal is featured as Norton’s On-going Protection, designed to make sure you are always protected from the latest threats.
If you do not want to continue with your renewed subscription, please do let me know on this forum and I will arrange for a refund and cancellation for you.
Best wishes
Emma
keep getting reminders authough paid annual renewal 22nd jan 2009
I have found that Norton are actually taking subscriptions twice. After not realising that by upgrading an account with a new email address, your old details are not automatically deleted/overwritten, we were paying for the old product (Norton Internet Security) and the new (Norton 360).
If users change their email address without updating details on the Norton 'My Account' page, you risk not receiving renewal warnings.
After two years of pulling my hair out, I have decided to take my money elsewhere. Maybe this will encourage Symantec to be more Sympathetic.
p.s. I should say that after an hour talking to Symantec staff in India and the USA from the UK, the staff seem OK, just let down by systems.
Good luck
The complaint has been investigated and resolved to the customer’s satisfaction.
About Norton
Norton's products and services include antivirus software, internet security, and identity theft protection. These tools are designed to protect against a range of threats, including viruses, malware, phishing scams, and more. Norton's software is constantly updated to stay ahead of new threats, ensuring that users are always protected.
One of the key features of Norton's products is their ease of use. The software is designed to be user-friendly, with simple interfaces that make it easy for even non-technical users to understand and use. This is important, as many people are not familiar with the technical aspects of cybersecurity and may be intimidated by complex software.
In addition to its products, Norton also offers a range of services to help users stay safe online. These include online backup, password management, and parental controls. These services are designed to provide additional layers of protection and help users manage their online activities more effectively.
Overall, Norton is a trusted and reliable brand in the cybersecurity industry. Its products and services are designed to provide comprehensive protection against online threats, while also being easy to use and understand. Whether you are an individual or a business, Norton has a range of solutions to help keep you safe online.
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reported that they have UNsuccessfully reached Norton by calling +358 923 113 405 phone numberFinland+33 173 018 499+33 173 018 499Click up if you have successfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have successfully reached Norton by calling +33 173 018 499 phone number Click up if you have UNsuccessfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +33 173 018 499 phone numberFrance+49 696 640 4388+49 696 640 4388Click up if you have successfully reached Norton by calling +49 696 640 4388 phone number 0 0 users reported that they have successfully reached Norton by calling +49 696 640 4388 phone number Click up if you have UNsuccessfully reached Norton by calling +49 696 640 4388 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +49 696 640 4388 phone numberGermany+30 800 4414 4299+30 800 4414 4299Click up if you have successfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have successfully reached Norton by calling +30 800 4414 4299 phone number Click up if you have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone numberGreece+39 245 279 054+39 245 279 054Click up if you have successfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have successfully reached Norton by calling +39 245 279 054 phone number Click up if you have UNsuccessfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +39 245 279 054 phone numberItaly+352 298 479 5023+352 298 479 5023Click up if you have successfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have successfully reached Norton by calling +352 298 479 5023 phone number Click up if you have UNsuccessfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +352 298 479 5023 phone numberLuxembourg+31 205 040 539+31 205 040 539Click up if you have successfully reached Norton by calling +31 205 040 539 phone number 1 1 users reported that they have successfully reached Norton by calling +31 205 040 539 phone number Click up if you have UNsuccessfully reached Norton by calling +31 205 040 539 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +31 205 040 539 phone number100%Confidence scoreNetherlands+47 22 971 704+47 22 971 704Click up if you have successfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have successfully reached Norton by calling +47 22 971 704 phone number Click up if you have UNsuccessfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +47 22 971 704 phone numberNorway+48 222 030 314+48 222 030 314Click up if you have successfully reached Norton by calling +48 222 030 314 phone number 3 3 users reported that they have successfully reached Norton by calling +48 222 030 314 phone number Click up if you have UNsuccessfully reached Norton by calling +48 222 030 314 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +48 222 030 314 phone number50%Confidence scorePoland+351 800 780 066+351 800 780 066Click up if you have successfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have successfully reached Norton by calling +351 800 780 066 phone number Click up if you have UNsuccessfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +351 800 780 066 phone numberPortugal+7 499 272 2059+7 499 272 2059Click up if you have successfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have successfully reached Norton by calling +7 499 272 2059 phone number Click up if you have UNsuccessfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +7 499 272 2059 phone numberRussia+34 911 776 150+34 911 776 150Click up if you have successfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have successfully reached Norton by calling +34 911 776 150 phone number Click up if you have UNsuccessfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +34 911 776 150 phone numberSpain+46 857 929 037+46 857 929 037Click up if you have successfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have successfully reached Norton by calling +46 857 929 037 phone number Click up if you have UNsuccessfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +46 857 929 037 phone numberSweden+41 442 120 032+41 442 120 032Click up if you have successfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have successfully reached Norton by calling +41 442 120 032 phone number Click up if you have UNsuccessfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +41 442 120 032 phone numberSwitzerland+90 216 282 1987+90 216 282 1987Click up if you have successfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have successfully reached Norton by calling +90 216 282 1987 phone number Click up if you have UNsuccessfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +90 216 282 1987 phone numberTurkey+86 800 830 1153+86 800 830 1153Click up if you have successfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have successfully reached Norton by calling +86 800 830 1153 phone number Click up if you have UNsuccessfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +86 800 830 1153 phone numberChina+852 25 981 234+852 25 981 234Click up if you have successfully reached Norton by calling +852 25 981 234 phone number 0 0 users reported that they have successfully reached Norton by calling +852 25 981 234 phone number Click up if you have UNsuccessfully reached Norton by calling +852 25 981 234 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +852 25 981 234 phone numberHong Kong+91 800 100 7601+91 800 100 7601Click up if you have successfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have successfully reached Norton by calling +91 800 100 7601 phone number Click up if you have UNsuccessfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +91 800 100 7601 phone numberIndia+972 180 944 7879+972 180 944 7879Click up if you have successfully reached Norton by calling +972 180 944 7879 phone number 3 3 users reported that they have successfully reached Norton by calling +972 180 944 7879 phone number Click up if you have UNsuccessfully reached Norton by calling +972 180 944 7879 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +972 180 944 7879 phone number50%Confidence scoreIsrael+81 356 422 682+81 356 422 682Click up if you have successfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have successfully reached Norton by calling +81 356 422 682 phone number Click up if you have UNsuccessfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +81 356 422 682 phone numberJapan+60 377 124 612+60 377 124 612Click up if you have successfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have successfully reached Norton by calling +60 377 124 612 phone number Click up if you have UNsuccessfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +60 377 124 612 phone numberMalaysia+27 218 192 830+27 218 192 830Click up if you have successfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have successfully reached Norton by calling +27 218 192 830 phone number Click up if you have UNsuccessfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +27 218 192 830 phone numberSouth Africa+82 220 971 401+82 220 971 401Click up if you have successfully reached Norton by calling +82 220 971 401 phone number 0 0 users reported that they have successfully reached Norton by calling +82 220 971 401 phone number Click up if you have UNsuccessfully reached Norton by calling +82 220 971 401 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +82 220 971 401 phone numberSouth Korea+886 801 855 873+886 801 855 873Click up if you have successfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have successfully reached Norton by calling +886 801 855 873 phone number Click up if you have UNsuccessfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +886 801 855 873 phone numberTaiwan+971 800 844 0742+971 800 844 0742Click up if you have successfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have successfully reached Norton by calling +971 800 844 0742 phone number Click up if you have UNsuccessfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have UNsuccessfully reached Norton by calling +971 800 844 0742 phone numberUAE+54 115 354 0370+54 115 354 0370Click up if you have successfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have successfully reached Norton by calling +54 115 354 0370 phone number Click up if you have UNsuccessfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +54 115 354 0370 phone numberArgentina+55 114 700 1747+55 114 700 1747Click up if you have successfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have successfully reached Norton by calling +55 114 700 1747 phone number Click up if you have UNsuccessfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +55 114 700 1747 phone numberBrazil+56 800 646 210+56 800 646 210Click up if you have successfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have successfully reached Norton by calling +56 800 646 210 phone number Click up if you have UNsuccessfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +56 800 646 210 phone numberChile+52 554 738 1613+52 554 738 1613Click up if you have successfully reached Norton by calling +52 554 738 1613 phone number 2 2 users reported that they have successfully reached Norton by calling +52 554 738 1613 phone number Click up if you have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number100%Confidence scoreMexico
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Norton emailssocialsupport@symantec.com100%Confidence score: 100%Supportglobal_exams@symantec.com100%Confidence score: 100%Support
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