Norton
reviews and complaints

Hello, I am writing to let you know that I am a regular customer of Norton Product based in Auckland New Zealand. I have purchased more than 100 licenses for Anti-Virus, Internet Security & Norton 360 under my two email addresses [protected]@gmail.com & [protected]@hotmail.co.nz
I recently purchased Norton 360 for 3 PCs. I have used the product key of the software in my one computer and it worked fine. I have recently purchased new laptop from Dell but Norton 360 does not get installed with the Software CD. So I contacted the Customer Service to get it installed in my new Laptop and Customer Service person has found out that the software 20digit key has been registered under some other email address which is not mine and I should be having password to get it installed in my new Dell Laptop. Norton has given me my Case number which is [protected] but they have not been able to fix the bug. I have sent them email on [protected]@support10.norton.com with all the proof of software purchased. I have never shared the software key with anyone, My self is an I.T. Technician so I know that there is no fault from my side to registered the Norton 360. There is a bug in Norton that is why my product key has got registered under some unknown email ID. It is more than 36 hours i send email to Norton with proof of purchase but i have not got any reply. The Indian named IT technician from Norton Mr Sudhanshu chatting with me and he sounds so rude, he does not know how to talk to customers and he could not help me at all.
I think what Mr Sudhanshu should have done was, He could have checked that 3 PC key has been used only under 1 PC which PC I was chatting him from, so he could come to my computer to see if the same key has been installed in my computer or not But he dint do his job properly and I am sitting at home waiting from their email which they have not replied in past 60 hours.
I hope if you can get my money refunded from Norton for all the over 100 licenses I purchased in past & the 3 PCs one that I have purchased recently please.

Kind Regards

Naitikkumar Limbachiya
Ph: [protected]

I have paid for a service to protect my computer and was repeatedly knocked off and that my subscription had expired. It has not and I still have no security. I want it fixed now - I have reported this four times and still no fix. My firewall was wide open and still is. I wish to have this resolved asap. I am disabled and very ill - and cannot devote all of my time trying to figure out something I did not do and something someone else was paid to do

I tried to down load norton, security deluxe. 5 device version.
Shortly after starting it i was flagged with an issue.
A screen came up with phone numbers prompting me to call norton tech support.After tech support had control of my computer for an hour i was passed off to another tech.
After some time the tech came back and said i had a virus.
Then i was passed off to vsupport to have it removed.
For the fine price of $$$. I have always had norton on my computer.This got by it. I was simply trying to renew my subscription. I would like to be reimberst for this.
Norton failed.Notinced nothing before i was told i had it
nor ant differance since it was removed.

I called to ask for help regarding a possible virus. ive owned this laptop for 24 days ive used it maybe 16 times and EVERY time I use it I get a pop-up saying there is a virus. I called the number that was on the screen and was told it would cost money for this virus to be removed. this happens EVERY time I hit enter to EVERY web site. my Norton says I have no virus but this pop-up keeps happening. WHAT DO I DO?
Robert Dixon

I apologize for the delay in responding to your survey. I have been away from home since December 29th and will not be returning until mid-April. Upon my return I will began shopping for a new computer.
I will start by saying that I have Norton Security and Norton Utilities on 2 desktop and 1 laptop computers. I have been using Norton software for the past 5 or 6 years, have trusted their software and followed their instructions as to which utilities needed to be applied to keep my computers running properly.

Now, I am very disappointed with Norton Utilities and the pathetic support from Norton customer service. My Dell desktop computer was performing flawlessly until I responded to Norton’s instructions to “Repair System Drive”. I have used and trusted Norton products for years, so I followed their instructions and clicked on “Repair System Drive”. After about 30-minutes my computer stopped running and could not be rebooted. I contacted Norton customer service and spoke to the most incompetent representative imaginable. After looking into my computer(?), your customer service representatives conceded that they were not qualified to solve the problem and transferred me to a “more experienced” technician. After a brief investigation of the problem by your more experienced technician, I was told that I had a Microsoft problem. I explained that I was running Norton Utilities “Repair System Drive” when the computer crashed, not a Microsoft program. Your more experienced technician went on to tell me that it was a Microsoft problem because my computer would not reboot. I am sorry but this is the most ridiculous rational I have ever heard. Apparently Norton does not have technicians with any experience.

So, I brought my computer to an independent computer repair facility and was told that this Norton problem was not unique. After examining my computer he said that repairs could result in a major loss of files and program software, and depending on the number of hours spent on the repairs, the cost could be several hundred dollars. He went on to say that I might want to consider purchasing a new computer; he does not sell computers so I trust his advice.

At this time I am not convinced that an experienced technician actually exists at Norton, but there is always the possibility. If upon my return in April, Norton is interested in providing a knowledgeable, experienced technician, I would be interested in giving Norton an opportunity to provide services that match their products.

I have used norton security for the last 12 months ant the expiry date is january 19/ 2017. However, on december 30/ 2016, symantec charged me $149.99 on my paypal account for a renewal never authorized by me. I did not intended to pay that amount and started a dispute through paypal.
At the same time i saw on the internet norton advertising the same premium package, up to 5 devices, for $89.99, which i thought to be a better offer so i bought it but i was unable to install it. I got in touch with a person who introduced himself as a norton technician who would help us to finish the installation. I have to add that the info regarding the installation supplied by norton, are not very clear.
After about 2 hours of phone conversation with sam johnson, this is the name he used, he asked me to pay another $299.99 because the computer was in need of some undisclosed repairs to be able to install norton. Bear in mind that i still have the security by norton which expires on jan 19 working perfectly ok. Obviously i refused to pay and appears that he caused same damage to my computer. What i would like to tell all of you to do not fall for unscrupulous scammers and to norton, to have their own tech support team readily available to help their customers.

I am a faithful user of Norton internet security. I have been automatically subscribed for the last 3 years. This year I was surprised by the huge increase of price of the same product from about $40 to about $70. Comparing the prices of the different antiviral program (comodo for example) it turned out to be $40. I wonder if there are explanations of this huge increase. Under this circumstance I will be no longer able to continue my subscription for 2018.
MY NORTON BILLING INFORMATION
Order Number: AP1209203179
Name: Karim Kerkor
Account Ending In: 5334
Total Amount: USD 69.99
Please send any info to : [protected]@hotmail.com

on 12-5-16 I called Norton Tech Support to get help with a Explorer issue. I called Norton because I have their Internet Security software and I couldn't access some security settings. The Tech looked at my computer and said there was nothing wrong with their software and told me that I needed help from Microsoft. He then proceeded to tell me that he could connect me with a certified Microsoft Tech and they would take care of my issue for $199.99. I told him no thanks and he kept after me to let "his" Tech help me and even tried to barter with me. I cancelled his session and contacted Microsoft Tech Support and they took care of my issue free of charge.
I don't appreciate the hard sell this Tech was trying on me. If I haven't had such good results with their software I would have cancelled my subscription. Actually I am still considering it.

I would like to make a complaint about the gumtree service I have received, it has been very poor indeed. I have been trying to advertise puppies for sale for the last couple weeks. when I first put the advert it was fine. it was left it on there for a few days . when I changed the date that the puppies were born as I had got this wrong in the first instance, gumtree removed my ad. I did try to put another one up and again it removed my ad. I tried with different email address and again it removed it. This has caused me a lot of time, inconvenience, personally and financially and cause untold amount of stress. I would like to know why do you keep removing my ad? I would like my ad put back on gumtree as there is absolutely no reason why it should have been taken down.

I used to use Norton Security but cancelled at least a year ago and I now have another form of security. I have had continual calls from 'ERIC' on an 'out of area' number concerning Norton Security, I have told him on numerous occasions that I do not have and do not want Norton Security BUT STILL HE KEEPS RINGING!

I cannot block the number as it is an 'out of area' call - PLEASE WILL SOMEBODY STOP HIM/THEM FROM CALLING!

Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus.
I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the deletion from Norton questionnaire that I wanted the the payment stopped and no longer use the service as to many issues. I did this on all devices so multiple notifications.
I received a response from Paypal stating Norton are saying it was a genuine automatic payment and they could do nothing.
I then called the Australian number [protected] and spoke directly to their support which happens to be in the Philippines. After total discussions, the support officer arranged the removal of the automatic payment (email received) and also he organised to have this reimbursed ASAP. I then notified paypal as well.
After over a week and nothing received by paypal, I called and asked what was happening with the refund. All I got told by Norton Support was that it was in process. I gave it another couple of days and still nothing. Called support to ask and nothing heard from billing. I escalated it to complaints and was advised that I would get a call in 48 hours.
Again, heard nothing. I called again and escalated again as the response I got again was Billing has not got back to them. How poor is this for a Billion dollar company. It takes a matter of hours to reimburse to paypal, as I have done this many time with no issues.
Norton are quick to take money, even from people they are unauthorised to do so, but such small money to reimburse and they constantly delay and make excuse after excuse.
I was told by support that I would receive a call in 1 hour...LETS SEE IF IT OCCURS. Also advised support that I want to see it in my paypal account that the reimbursement was done. Hacve given 24 hours for this to occur.
This is absolutely unnecessary but it appears whilst doing Google searches that Norton are making this a habit worldwide.

I decided to change my antivirus software and decided to try Norton. I bought Norton antivirus and installed it on my PC. Everything seemed fine and it was working as it should do. I was very satisfied with the product. Used it for two weeks.
One day when I turned on my PC I saw that for some reason Norton stopped working. When I opened the program it said that I need to enter a product key. I entered the one I had but it was not suitable. I deleted Norton and installed it again and nothing.
I sent a message to Norton company asking for help but they did not reply.

Last year I paid for 1 year subscription for Norton security on my laptop, the year has past you have removed the software and taken a charge of £39.99 from my account on the 11th August 2016. I would understand if this was an automatic renewal but you removed the security and now I have taken security on my laptop elsewhere for another additional charge. I have been trying for three days to get through to the contact number and was placed on hold on the 11th August 2016 for 2hours 20 mins between 10.00am and 13.00pm I have since kept calling throughout the week and haven't been successful yet.
I would like the fees put back into my bank account, I have notified my bank this was an unauthorised payment to which they are currently looking into.

Norton charged $96.29, account transaction ap1197255184, on aug. 13, 2016. This charge was not authorized by me and i feel this is fraud. I would like the full amount credited back to my account.

I called the number listed [protected] and spoke with virgil, located in the phillipines. How can norton provide my personal information to a foreign person working outside of the us. This is in violation of federal regulations involving the protection of personal information act (Pii). Virgil insisted i give him my email and other personal information when he had the account# in front of him.

This is another example of outsourcing and gourging of the american peoples. I want a full refund and norton records purged of my information.

I only receive the charge on my credit card account.

On case # [protected], I asked Norton to help me checking out my computer to see why since I have bought an anti virus product I no longer to get certain program. The name of the representative was "Aman" who remotes my computer. But instead to help me with what I asked him to, he worked on something else. And when he done with it, he shut down my computer and never contacted me again and he left my computer in risk of the Hackers. When I tried to complain to the administration about what had happened with "Aman", they put on on wait for 35 minutes. But no one fixed the problem. I was very upset and I had to ask them to stop my service with Norton and to refund the rest of my payment, but they only canceled my renewal.
Please, I need your help to investigate why all that happened as I've been a customer for about three years with Norton? Thank you. Looking forward to hearing from you.
Hussein H. Hussein

Today, 6/21/16, I used the internet chat for help to install a Norton antivirus product. Bryan took control of my computer remotely and helped me with my issue but then used the notepad to start writing about and trying to "NSA" anti-hacking software for $389.00

I told him I would have to speak to my husband first and would call him back and he said we are only here until 6 pm (it was roughly 5:30 or so at the time). I continued to tell him I would have to talk to my husband first and he asked where he was. I said he may be outside. I'm not sure. He then went on to say he would wait on the phone while I spoke to him. I told him NO and then he said he would call back in 15 minutes - which he did - 3 times. I didn't answer as this was NOT a normal occurrence with a supposedly reputable company. He gave me a phone number for him of [protected].

I am very displeased to say the least and don't know if I will ever do business with you again.

Patricia Cassidy

My name is Kevin Connolly when purchased in early 2013 I had bought it for 3 years. Since then my credit card expired and I got new no. In Oct. 2013. And when I did originally bought I did check box for one time only deal, I would never leave an open credit card with any company. This year 2016 they sent e mail telling me to visit their site to renew. I went to their site and saw a notice on my account saying to supply my new credit card no. . Seeing as I did not want to renew I did no t leave no.. In may of 2016 my computer had a major issue and Norton had not stopped updating my Norton scans, so I ran Norton and it cured my problem. Low and behold my next visa bill had 149. 89 charged to it from Norton. I called my visa they said they would not give my new no. Out. To this company. The only way they could have got my no is when I ran scan from Norton to find problem they also hacked my computer to get the new no. . I have tried to get info. From Norton on how they got my new number and they just dance around subject with their automation crap. The private messages I had with them are cut and pasted on my face book page. Kevin Connolly. Out of all computers in house mine was only one in may to have issues. Me being main card holder. This company caused me to have problems on the computer just so they could steel my new card no. . This company is committing fraud and I am now in talks with lawyer to start law suit. My web page will be up soon. It will be called fight against Norton. Just having lawyer checking legal aspects of law suit. Go read messages on my facebook page Kevin Connolly. This company very crooked do not deal with them and lets fight them in court.

Have not used this product in over two years. Saw charge on my credit card. Called Norton to remove the charge. Customer Service rep verified no activity on my account since 9/2013 (today is 12/11/2015), stated sent auto renew notice to an email that I shut down well over a year ago, yet will not refund a charge of almost $100 to me. Shame on Norton for scamming someone who WAS a loyal Norton customer for well over a decade. I'll never use this company again for my personal or business use. I'll make sure I tell as many folks as I can about the customer unfriendly policies of this company. Shame, Shame, Shame on Norton.

I can not give a photo of the damage that has been done since my computer technicians down loaded the Norton 360. I had micro soft essentials on my computer & never had any major problems. After being told by my technician that there were viruses that the micro soft essentials couldn't battle they suggested the Norton 360 at a $89.95 cost. I allowed them to download it a little over 5 months ago & have had major problems with my computer ever since. It not only disrupted some of my software that had been working perfectly for years but just last week I started not being able to access my Google Chrome. I contacted my technician & it took him 40 minutes to remove over 3000, count them, 3000 different viruses that the Norton 360 never blocked from my computer. I never go to sites that I have not been too before & I once again informed them that the Norton 360 is crap. All he could say was " you have purchased our services for another year so you can call everyday if you have to & we will clean it for you. What? Sit for 40 minutes clearing viruses that this terrible anti virus protection just lets on? When the rest of my year is up I'm definitely not purchasing Norton ever again. Oh, and by the way, I have the best technicians I've ever worked with. Pro Tech. They have apologized for selling me the product but unfortunately there's nothing they can do except keep my computer going until my almost $100.00 is used up. Don't purchase the Norton 360 unless you're ready to pay for a good technician to take care of what Norton doesn't.

Firstly, having registered with you, I'd like to comment on your name "Complaints Board" and ask who you represent. However, my reason for doing so, was that 'somehow' I found that you have Systweak listed as having been complained about, and I happen to have their main software suite (ASO) on my machines; as have a friend and a relative. And, whereas you show them as a dangerous site, my own experience has been nothing but good over the past 5 years +. I got their ASO V.2 about 10 years ago, and it was so amazingly quick to find problems (which did exist, not phantoms) that I though it must be smoke & Mirrors. I tried them again 5 years ago, and have used ASO as my only maintenance suite since, along with Norton for AV and Firewall, security, etc. Until about 6 to 8 months ago, Norton had no problem with ASO, but since have waged a vendetta against Systweak (who incidentally are a Microsoft Gold partner) along with Zookerware (another American Company) who just happen to have competitive software to that of Systweak. About 6 weeks or more ago, I found I could no longer fight back against Norton 360 by excluding ASO's ".exe" files from scans, and switched to another good Security Suite (so far on 2 computers) so that ASO can fix problems that arise from time to time: Note that my wife's computer was all but dead in the water about 6 months ago, until in Safe Mode I ran ASO. It was then back to its old self. Thus I found that ASO kept it going, and Norton all but destroyed my systems! This is the Gospel Truth (assuming you believe in God), and if one software had to go, it had to be Norton, since Norton cannot search for and install new drivers, cannot fix the registry, cannot recover deleted files, cannot or doesn't find some security issues, cannot defrag my systems, and overall cannot match ASO's many capabilities. I am not religious, but I am absolutely honest, and as far as I'm concerned Norton, and Zookerware, who in my opinion openly defamed Systweak with an advert on the web about 6-8 months ago, are the flies in the ointment! I suspect they have some relationship, but cannot prove that possibility. What I will tell you is that among the many 'creatures' who have laid complaints against Systweak's software, most are all but illiterate and appear pretty much inept in the use of software. Install, press run ... and wait for the magic types. Finally, try contacting Norton in any way other than Phone (I'm semi-deaf) or so-called CHAT, (I'm old and a slow typist) and you'll be out of luck! Contact Systweak Support, by email, and you'll get all the help you could possibly ever need, and they will not become irritated at all by dozens of emails if their customer has the need to keep contacting them. They're the nicest people you could ever deal with, and Norton/Symantec (the latter also own Bitdefender) are the very worst! Fact, many months ago I refuted dozens of the 'creatures' illiterate slanders of Systweak software, via Norton's safety system, and for a very short time, Norton changed their icons from red to green! I thought they'd seen the light, but a few weeks later, they were all back to red! So much for Norton's honesty! I have no documentation because it doesn't apply. Norton don't put anything in writing to help.