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Norton / customer service

1 Punchbowl, New South Wales, Australia Review updated:

Rang today for VPN support. I was asked numerous personal questions by your service person such as my address my marital status how many children i have and how many family members i have and where they live. I explained politely i did not wish to answer personal questions the man verbally abused me and refused to give me his name . i then asked him to please stop abusing me and he laughed and continued with his verbal abuse towards me. I then pleaded for his help and he continued his abuse . I started to crt and my husband took over the phonecall and asked for the verbal abuse to stop or we would lodge a complaint. The man then said he didnt care if we lodged a complaint and hung up the phone . Please help us.

Jo
Jun 13, 2018
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Comments

  • 9w
      13th of Jun, 2018
    0 Votes

    would try the online support
    bottom of Symantec site is contact us

  • No
      20th of Jun, 2018
    0 Votes

    Sorry about the bad experience you had. May I know who exactly you contacted? This doesn't seems like our support. Each call/chat is monitored by our quality control team. You can contact our support anytime at: www.norton.com/contactcs.

    Thanks
    Raj
    Norton Support

  • 9w
      20th of Jun, 2018
    0 Votes

    @NortonSupport who can I contact abot the techs not helping?

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