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I just got off the phone with customer service from Norton.They are supposed to refund $69.99 for an order made by mistake.I renewed my subscription at$59.99 yesterday and today I got 3 emails telling me I had chosen to "opt out" of Norton 360. What a mess! Hopefully everything was fixed this time.
According to the service rep. my subscription is good until October 2017. We'll see when the credit card bill comes if everything is ok. I was ready to throw the computer out the window. Why do they do this to their subscribers? I keep on getting notices that my subscription will run out even after all of this.
Wish me luck.
I WOULD CALL NORTON AND I CANT EVEN GET SOMEONE WHO SPEAKS GOOD ENGLISH AND BY THE THIRD TECH I COULD HIT THI WALL GOT NOWHERE AND MY LAPTOP WAS A MESS. I JUST DELETED OUT NORTON AND NOW I WILL SEE IF I GET MY MONYE BACK?
Bought Norton 360 for 3 computers. Istalled in on one. Tried to install on other three. But there are no instructions on how to use the same license to install on other two computers!
Called help desk. They told me my best bet is to pay them another 50-60 bucks for them to install it on my computer. The alternative is that someone will come on line and give me instructions. I've been on hold for last 2 hours. Luckily I've speaker phone and plenty else to do.
Worst, it does not even wor on one laptop on which it is installed. :-(
Roger
I have a power failure and when my pc is powered back up, I get a notice of intrustion and my protection is tuened off . I cannot get it back on . When I try to turn it on i get a password notice . When I enter the password it goes back to the fixit window and I can't fix it without a password . I spent 1-1/2 hours waiting for a tech and get diconnected . Then go to the explorer address to norton connectme . I would enter the code if I knew what /where the hell to enter it .
BTW a couple of weeks ago when I installed the Norton Insight update it wrecked every toolbar I had . It took me three days to find it and reconfigure what I remembered was on my toolbar and to top it off I lost a lot of my outlook express folders -mail -antispam etc .
Not sure if Norton is protecting me or Wrecking me ? Never mind, I just remembered what started all this . Its when they told me I had no intrusion protection and 2 trojans, that I can't remove because I can't turn the dam thing on.
I have to force you to run the Norton Antivirus---it will not run everyday automatically---this is the last time I will ever use your program---when I try to contact you it is impossible to contact anybody---you send me a case # and a code # to contact someone at www.norton.com/connectme and ---blahhh--you cannot connect with anyone! You're company is pathetic---I have been a custyomer for years---but NO MORE!---I'm tired of wasting my time--thank you!
After downloading the Norton 360 upgrade nothing worked. I sat for an hour while someone did something remotely with my computer, only to be told I might have a virus and my problem was being escalated. The next "consultant" asked a few basic questions then told me I would have to pay extra if I wanted them to see whether the problem was caused by a virus. What on earth did I pay for in the first place? I have disabled the identity safe and things seem to be working again - for the moment. I'm still not sure whether they solved the other problem of Firefox crashing. Time will tell. In the meantime I'm researching other virus protection. What a waste of money and time.