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The good, the bad, and the ugly - discover what customers are saying about Northwest Airlines

Welcome to our customer reviews and complaints page for Northwest Airlines. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Northwest Airlines.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Northwest Airlines's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Northwest Airlines, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Northwest Airlines. Your feedback is an important part of our community and will help others make informed decisions.

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5:12 pm EDT
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Northwest Airlines Scam charge

I made airline reservations with NWA.com, Northwest Airline's own web site, on March 25th and have a confirmation for a direct (non-stop) flight too and from Phoenix to Milwaukee for $217 charged to my American Express. I recognized this as a very good price and noted that it was a Midwest Airline flight and I could deposit my miles in my Midwest account. As a consumer I do not understand the in-and-outs of why an airline uses other planes but I have a confirmation that this is a non-refundable flight I have paid for. On April 1 I received an e-mail with e-tickets for a flight at a different time stopping in Minneapolis. I called Midwest and then NWA to talk with Michelle Lorraine, a reservation supervisor. I was informed that this is a schudule change, the Midwest flight still exsists but Midwest no longer sells direct flights to Northwest. I asked when did this change and I was told she was not privy to that information. I asked for a discount since direct flights cost more. All I was offered was a refund. Booking with Midwest was $278. If I asked for a change I would pay a hefty fee, they need to do the same and pay for my flight I bought. This is smoke and mirror marketing. Consumers need to be informed about how these airlines are deceiving the public.

I want a direct flight for $217 because that is what I agreed to in my contract for tickets with this airline. At the time of purchase Northwest airlines offered a direct flight that still exists. As senior citizens sitting for long flights effects the circulation in our legs.

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4:55 pm EDT
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Northwest Airlines duplicate flight confirmation numbers

I made a reservation for three people on a Delta flight, and received confirmation emails from Delta. However, I received check-in reminders from Northwest AND Delta, making me think that I accidentally booked the flights twice. I clicked on links in each of the emails and they led me to 2 DIFFERENT flight confirmation numbers, and 2 DIFFERENT flight numbers, one on Delta and one on Northwest. I freaked out a bit more. I know that Delta and Northwest were in the process of a merger so I called them and they sweetly told me that all that info was indeed for EXACTLY the same flight. I tried to convince them that this was very confusing and more than a little anxiety provoking but they didn't see it as a problem. I called a few more phone numbers that they told me to call to formally complain, but alas, each number was the 'wrong' one to do this, so I am just complaining here on complaintsboard.com.
Kathy

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Miskalo
, US
Dec 10, 2009 1:01 pm EST

I tired to book a new trip to Japan using the "World Perks" miles I had earned in the 90's with Northwest Orient I had over 20K miles. It is not yearly I can go to Japan but I am going this year so I called NWA to use my miles. I was told my miles were gone! They said they sent me a travel voucher in 1998 that was only valid for 1 year. Well I never remember getting a voucher and now my miles are gone and I am screwed. I called Northwest Oreint and was told too bad your miles are gone and there is nothing you can do about it. So flyers beware of mileage programs seems if you wait too long your screwed and out what you earned! Needles to say i will not fly with them again! Boo Hiss as far as I am concerned the Wolrd Perks Program should be called "World Piss" because thats what it amounts to!

Valerie
Valerie
, US
Dec 01, 2008 3:32 pm EST

I bought a roundtrip ticket from Chicago to Mumbai (India) via Amsterdam for Feb 12 2017. I missed my first flight from Chicago to Amsterdam due to a snowstorm in Chicago and traffic backups. So I spoke to the manager at Chicago. He informed me that for a $200 charge, I could use the ticket to fly from Chicago to Mumbai later. I bought a one way ticket on another airline to Mumbai and returned on KLM as previously planned.

When I tried to redeem my one way ticket that I had not used from Chicago to Mumbai, KLM said that since my return ticket was already used up, the unused ticket that I thought I still had from Chicago to Mumbai was INVALID. The customer service representative on phone went on to add that "she didnt know how they let me board the return flight and I should be happy for it". Before getting on my return flight to Chicago, I had even called up the KLM office to reconfirm the ticket and they did so. If they care to check their phone records, they'll find this is true.

They will not honour my ticket that I paid for, accept that it's the fault of someone who belongs to their airline in India and still refuse to do anything about it. This is much more serious than bad service. I am outraged at the service they have provided to me and at the customer service representative I spoke to on phone, who even yelled at me.

It just makes me feel cheated that an airline so blatantly denies me what I paid for.

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LYLA PLATOW
Bagley, US
Jun 14, 2009 2:34 pm EDT

I have been jilted 3 different times by NORTHWEST... The first time I lived in Houston, TX. and booked a flight to Minnesota to attend a funeral.. Was sent to wrong airport at rush hour.Was given a voucher to use within one year. I was diagnosed with M.S. a while later. Needless to say I was jilted ... NO MONEY== NO FLIGHT..Again, bought ticket to fly from Minnesota to Beaumont, Texas to see a friend who was on death bed. Never made it... NO MONEY===NO FLIGHT.. A friend bought me a ticket to fly from Minnesota to Houston, TX. There was a bad SNOW STORM. I called the airline, to see if flight was still going. I has to drive 4 hours to get to airport. Was told to cancel and re-book. Which I did.. When I went to re-book, I was only given $99.00 off a flight... ONCE MORE NO MONEY++++NO FLIGHT...

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Cynthia sBridges
Saraland, US
Sep 10, 2009 9:58 am EDT

On a flight from Memphis Tn to Mobile Al i ask the flight attendent for coffee, when she was passing out drinks she respondes, the coffee pot was broken, then i ask for hot tea she responded we don't have any. I and several other passingers commented she was just lazy-- Well thets what i was drinking and didn't have any trouble on the flight befor getting what i wanted to drink, whats the problem? Also, i decided to do some coraspondencs and write some cards to my grandchildren, well the light wouldn't work, when i ask the flight att. about it she tried the light and said well it diesn't work does it, i ask to move to another seat where i could have a light, she told me i couldn't do that! Well there were alot of empty seats, i think this flight att. had a problem. And it was a night flight so i did wan't a light on.

Valerie
Valerie
, US
Jul 17, 2008 4:14 am EDT

Called NWA for a bereavement fare. Agent quoted $419 and I booked the flight in good faith. Received email confirmation and fare listed was $728.

Confirmation #3REP3S.

Called NWA and after more than an hour on hold and talking to 4 different people including a supervisor I was told that the agent made an error and they would not offer me the lower fare. The only option was a slightly lower fare if I returned the following day or take a refund, take it or leave it.

NWA would not make any effort contact the agent who handled the original booking.

In following up with a travel agent I was able to find a slightly lower fare for the exact same itinerary, which NWA didn't take the time to check or offer me as an option.

Apparently, they think that people who have suffered a death in the family just won't notice this bait and switch tactic and the increased fare.

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Marta Smida
,
May 09, 2008 10:53 am EDT

In 2017 i planed trip to europe, purchase tikets on line, Aguadilla to Amsterdam and Amsterdam to Prague, separately, because i was planinng to spend 2 weeks in Amsterdam on my way back.
In Aguadilla I was charged $85 for ower weight, by Continental airlines. When I try to check in Amsterdam for my flight to Prague, the flight was with KLM, I was told by the young lady, that I have to pay Euro 1100.00 for my overweight or leave lugage behind. I was feeling bad from the long trip, and see no hep, so i did charget to my Visa, $1300.00, the charge.
Later i was tod that plane was just comuter flight. When I returned home I send letter to northwest airlines., comaining about this. Nortwest did return letter that al was done right and I have no reason to complain.
I like to worn all travelers from this problem. When you are on the airport by yoursef, they do what ever thay can to get money from you.

Valerie
Valerie
, US
Mar 05, 2008 4:43 am EST

My first ever journey with NWA came out to be a bitter experience. Let me just narrate the story in short. I started from Seoul to Detroit by NWA flight on 18th of Feb 2017. the ticket was booked few weeks in advance with all iterinary and meal preferences confirmed. After flight took off Incheon airport, the flight attendant came with polite smile and told me your meal is confirmed. And she wished me a good flight. But to my wonder when actual food came with VGML label and my name on tray, what i found inside the tray there was full bowl of Chicken which was later confirmed by same attendant. though the label was confirming food to be VGML. Attendant said she doesn't have any replacement for this, however she tried to help me with food from business class which again was not vegetarian. My journey was 15 hours long and such careless treatment and that too my first ever journey with NWA, i got shocked. To put more salt on my wound she offered me vouchers of 10$ , so that I can go and eat after 15 hours of flight, till then I was expected to remain starved.

With this experience I have decided never to travel by NWA again in my life. I often use European , gulf or other wonderful Asian airlines like SIA, cathay, Asiana. It made me feel that these north American based airlines are just pathetic as I heard in terms of customer service. On top of that she didn't give me any feedback form and advised me to go and check website to login my comments.

Vegetarians please beware that you are not in good hands if you ever want to travel by NWA for long haul flights. other observations I made in terms of dirty restrooms, aged attendants, limited food, limited drinks(that too if you pay separate for drinks), broken headphones. of course the leased smiles on the faces were bit of air in desert.

Hope such airlines do wonderful business by ripping off their customers who has little or least respect for vegetarians. Would you like to travel by NWA after reading by terrible experience. Good bye NWA, you don't get my business, I would take normal Asia or Europe based airlines who treat me as normal passenger with respect.

Finally after lot of trouble and miserable journey after 2 weeks I got a reply from their customer service and she said this concern has been forwarded to director food service. This airline is a big joke specially when you fly over different continents. Please steer clear from this airlines, else you will loose your peace of mind plus you will starve, probably you might get some vouchers as compensation of your starvation and lip service from their customer service agents. I feel these kind of airlines cannot be competent and hence their business. It makes them one of worst airline to fly.

Vegetarian just be alert that they would call your meal preferences as very special dietary need, as you don't eat dead animals however you may be vegetarian from your birth which is nothing special. This airline is hardly educated enough to even respect vegetarian customers. They don't deserve our business.
Just avoid by all means if you do not want too loose your peace of mind.

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Jiskis
, US
Dec 14, 2009 11:49 am EST

On a Scuba vacation to Florida, NWA lost my luggage with my scuba gear in it. I reported the lost immediately. I was lied to about the whereablouts of my luggage. They did not want to pay for rental of scuba euqipment, they were jerks about what I could spend even though all my clothes was in my luggage. I spent the 5 days without my luggage. They gave me $180 reimbursement. That's all! I called several times and sent emails and they do not respond! I filed a reimbursement form after 5 days- I have not heard anything from NWA. It has been a month since they lost my luggage and I have not heard anything. That is absolutely unacceptable customer service. They lost my luggage.

I am appalled at their behavior!

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Rebecca
, US
Jul 29, 2009 4:12 pm EDT

For the past 4 years my husband and I have been trying to plan a trip to italy, but due to ill parents were unable to do so. I was pleasantly surprised when I was able to use my worldperks miles towards our trip. The receptionist at worldperks was very helpful and courteous. He was able to assign isle seats for both my husband and myself and gave me a choice of a return flight on the 17th or the 20th of October. I chose the 17th, and he said that if I changed my mind I could just call back. I called back within the day and changed the return date to the 20th. When I received our flight confirmations my husband had an assigned seat and I had none. When I wrote Northwest Airlines, they stated that when you change flights your seats are no longer guaranteed. Had I been informed of that I certainly would have made a different choice. She further stated that NWA.com is designed to give you the best available seat choices. So let me see if I understand...I'm on a transatlantic flight, with no
assigned seat, but I will have all these wonderful choices when I check in 24 hours before departure. Clearly NOrthwest Airlines is not in thee business of customer service!

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Donsk
, US
Jul 29, 2009 6:53 pm EDT

I've been trying to book a round trip flight from DTW to BOD; until November 18th it is possible to get Northwest Airlines 8113 operated by Air France -- AF 7625 from BOD to CDG, after that the co-branding disappears, only AF 7625 displays at 10;40AM.

So I filled out the form at NW site--with a reply that says all the NW seats must be filled after the 18th; called customer care, same non-response. Emailed Northwest.Airlines@nwa.com with this reply:
Thank you for contacting Customer Care.

Matters of this nature are best handled by one of our International
Reservations Sales Agents. You may contact them toll-free at
[protected]. They will be happy to assist you.

Again, Mr. Klein, thank you for writing. We hope to welcome you onboard
a future Delta Air Lines flight.

Sincerely,

Michelle Mohr
Customer Care
Northwest/KLM/Delta Air Lines

Northwest Airlines is now part of Delta Air Lines

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5:48 pm EDT
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Northwest Airlines Beware

In the midst of Northwest Airlines cancelling flights nationally (they did so repeatedly with no notice) I purchased (in July) two non-refendable tickets for travel to Wisconsin (from Philly) on September 6.

Two days after purchase my health deteriorated to the point that I had two surgeries (one on August 21st after which I was told I'd need a second procedure in September and I was not permitted to travel to Wisconsin pending the major operation).

I phoned Northwest on August 25th (far in advance of my September 6th travel) and told them of my medical situation and offered to document it fully with letters from surgeon, hospital, etc. The 2 tickets cost $490 and I do not have that kind of money to simply "lose".

The Northwest "rep" was unyielding and unsympathetic: no refunds, no exceptions EXCEPT (she actually said this) "if the passenger dies before travel dates". After noting the $100 per ticket penalty she said I'd have a credit to fly their greedy airline for one year.

I told her (calmly but internally upset) that by word of mouth and the Internet I'd tell my story often, including Northwest's robotic implementation of the "no exceptions" rules, in the hopes that even 1 (preferably many more than one) person would after hearing my tale choose to fly any airline but Northwest Airlines.

The story is true, I am on the road to recovery medically but it would make me feel good to learn even one of you in cyberspace understand my frustration at the time I was too weak (medically) to do much. My "cancelled" seats were of course sold within one day.

Unjust enrichment at the expense of a "mere passenger" for a miserable, greedy exemplar of 21st century air travel. PLEASE DO NOT FLY NORTHWEST.

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JGraceyStinson
Orillia, CA
Jun 29, 2009 6:25 pm EDT

Well, "non-refundable" means...non-refundable. Did you buy insurance on the tickets?

To be honest, pretty much all airlines will have similar policies on "non-refundable" tickets and the fact that you knew they were non-refundable means you really haven't got much of a complaint.

If they make an exception for one person (ie: you) they'd have to make exceptions for everyone with any sort of valid excuse.

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9:37 pm EST
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Northwest Airlines Fraudulent Website

My fiance and I have been planning our trip to Hawaii for our wedding. We live in Japan. We were excited to realize that we had enough miles to fly for free (almost) to Hawaii as our wedding budget is quite limited (believe it or not, Hawaii is the cheap option, not the luxury option, as it's in the middle for family from the U.S. and Japan, and Japanese weddings are incredibly overpriced).

We thought that we should maybe hurry to get tickets, because we know that the availability of flights with miles can disappear as the date gets closer. We were waiting for some other arrangements to be made, however. To be safe, we consistently checked the NWA website- nwa.com for the dates and miles of our travel. We have a little over 100, 000 miles between the two of us, saved up over time. We kept checking and saw that there were still a couple flights available for 20, 000 miles each way (2 people x 20, 000 miles x 2 ways, roundtrip = 80, 000 miles, no problem).

Then, yesterday, we went to book our trip. My fiance was excited to see that we could ride business class on the way back for only 30, 000 miles. For both of us, that would total 100, 000 miles. We have just enough. So we go to book our trips last night, her first. She gets to the point where she expects to be able to book her trip for 50, 000 miles, but it says it will cost her 135, 000 miles! She thought she made a mistake, so she tried again, but same problem. I thought it might just be a problem with their site and/or her login, as we've both had problems in the past with it not recognizing our login.
So, I tried it with my account and had the same problem. I tried several different choices, to try to figure out the problem. I realized that if I tried to choose 40, 000 miles and 60, 000 miles flying on a NWA flight, it wouldn't let me as I only have 50, 000 miles in my own account. When I chose 20, 000 and 20, 000 for the outbound and return trips on Korean Air (a NWA partner), it allowed me to continue, but when I was at the point of continuing to purchase, it said that the 20, 000 miles plus 20, 000 miles choice was a total of 110, 000 miles. What? Why?
I thought this might be a Korean Air problem, so I went to http://www.nwa.com/worldperks/earn/air_partner.shtml#korean to read about the Korean Air partnership- not clear at all to me. Maybe I'm just stupider than the average person.
I emailed them about the problem, asking how 20, 000 and 20, 000 makes 110, 000 miles. I got a long email in response, none of which explained why I couldn't book the flight for 40, 000 miles as the website allowed up to a certain point. The email told me that certain destinations during certain time periods are too busy. It said that 20, 000 mile trips are not available for when and where I want to travel. Then it ended with "I trust this has answered your question". I went back to the site, and again saw that I could still select a 20, 000 mile trip each way with Korean Air via NWA.com. The email did not address the mileage discrepancy of 20, 000 + 20, 000 = 100, 000.

I decided to call (sorry you don't have to read all of this, as I'm primarily using this to document my complaint publicly).

Call 1:
I called NWA reservations at [protected]. I requested them to show me how to reserve online (since the previous customer service response did not address my problem, I wanted them to see the problem I was encountering). They said they didn't deal with online reservations, so they transferred me to Internet Support.
There, I talked with "Mike". He walked me through the reservation process and when we got to the reservation screen that I had previously used, I told him that I wanted to select the 20, 000 mile trip with Korean Air. He was obviously aware of the problem, as he quickly told me that Korean Air "Perk Saver" flights are actually 55, 000 miles, even though the website says "20, 000". I said that the site lets me select 20, 000 twice, even though I only have 50, 000 miles. He said he understands the problem, but the NWA site always shows 20, 000 miles for "Perk Saver", even though it's 50, 000 miles. So I asked him why NWA lies about the mileage needed for the flight. He said that it's not a lie, just a computer error (that they are aware of). I asked him who was at fault and who would take responsibility for the fraudulent claims on the website. He said that it was not Korean Air's fault. He said I could submit a request to the web team, but they don't take any responsibility for the problem of my reserving tickets. He suggested I talk to a reservations supervisor, as they could "probably" help me get 2 tickets for 40, 000 miles each, as advertised.
He transferred me... 5 minute silent wait... music... survey... finished. No transfer. He was actually quite polite and the only person to give me accurate information and recognize the problem.

Call 2:
Since I got cut off from the transfer and wasn't sure where to call, I called NWA support: [protected]. I explained them the problem of not being able to purchase a ticket with my miles, even though I had more than 40, 000. They said they can't access worldperks accounts, so they transferred me to the "WorldPerks Center".
There I spoke with Karen. She was polite, like "Mike", and the others. I explained the problem. She admitted the problem with the site. I told her I didn't see the problem as my personal problem, but expected to be able to purchase the tickets for the advertised cost (20, 000 miles each way). She said she would transfer me to a supervisor.
Reservations Supervisor: Sue Fitzgerald.
I explained the problem to Ms. Fitzgerald, expressing the fact that we would have purchased the tickets much sooner if we had known the Korean Air choices were not actually available in the way the website promised. Now it was too late; there were no more "Perk Saver" tickets available for that flight. I said that I expected Northwest Airlines to take responsibility for their content on the website.
She asked me where I saw the Korean Air mileage for 20, 000. I began to tell her how I searched, but she cut me off. She proceeded to read to me from a webpage (I should have listened closer as I would have had better information, but I was getting upset about being cut off). Then she said something like, "I'm looking at the website, and I don't see any problem". Now I started to get angry. She didn't let me tell her where I encountered the problem, and then she claims that there is no problem. I said that she didn't see it because she didn't listen to where I had the problem. She then listened and went with me through the reservation process. She said that I couldn't expect it to me 20, 000 (even though that's what it says), because it's actually 60, 000. Then she said I should have seen the "110, 000 miles" before purchase. I said that I did, but that the website we were looking at showed 20, 000 plus 20, 000 equals 110, 000. She wouldn't admit any problem, but said that if I wanted to talk to the website service to complain about the discrepancy, she could transfer me (is it my responsibility to fix their website? Will they pay me a salary for monitoring their website?). I said that I already talked to them and that they said I could probably get 2 tickets as they are advertised. She said she didn't know any supervisor who would do such a thing. She told me that if I wanted to make a complaint, I could call another number. I said that I was tired of being transferred, and wanted the tickets as advertised because this is obvious fraud. She threatened to hang up on me. I said give me the number first. The customer Complaint Center is currently closed.
How could Northwest Airlines allow such wasteful systems to continue in their company? No wonder they were bought out by Delta. Or maybe these problems exist because of Delta. I don't know. I don't blame anyone personally, even the less polite Ms. Fitzgerald, because I understand that they probably don't control the system. It seems that this is not the first time they've dealt with the problem, and yet it continues with the supervisors trying to cover the problem by blaming it on the customer (I was told that I did not go through the purchase process correctly).

Here is my simple problem:
We have had available miles for about 6 months. We would have purchased tickets earlier if NWA.com did not claim that 20, 000 mile trips are still available (even now). We are unable to purchase tickets at NW Airlines as they are advertised. This is fraud. NWA admits that the website is incorrect and they know about it. They refuse to honor the price listed on their site. Because we trusted the site, we no longer have the means to purchase tickets for our own wedding as planned. Although recognizing the problem, no one at NWA took responsibility for fixing the problem.

Tomorrow, I will call their complaint center to see if I can get this resolved- I expect 2 tickets as advertised on the site. Perhaps more to come...

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marybethtyson
, US
Jun 16, 2016 6:28 am EDT

I called Northwest airlines to ask if I could switch my flight from a 5:50 flight to an 11am flight on the same day. The first agent I spoke with was impossible to understand, so of course we didn't get anywhere.

When the second agent answered I asked if I could switch from later in the afternoon to an earlier flight that day she put my on old without asking. When she came back she talked nonstop and then proceeded to tell me that it would cost $1700 to merely switch the flight. I asked her why it would cost that much but she wouldn't stop talking. When I asked for a supervisor she got angry and then hung up on me.

I hate northwest airlines. I'll continue to fly southwest.
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singhgauravk
, US
Jun 16, 2016 6:28 am EDT

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.
Please help.

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Wolter112
, US
Jun 16, 2016 6:27 am EDT

I was traveling on-board Northwest flights from Newark-Liberty International to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags were missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline’s office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone’s opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

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epikl
, US
Jun 16, 2016 6:27 am EDT

On 28th November last year I was due to travel from Detroit Wayne City, to Gatwick. I was listed as disabled and at the last minute at Detroit we was told that we would not be going to Gatwick, but on a Paris detour to Heathrow. We were not able to contact anyone in the UK to tell of the change of plans, just given a voucher for $100 to use on a European trip. When we arrived at Paris, the very rude man at Detroit had neglected to say I needed help and I had to walk from one terminal to the next with my hand baggage it was the other side of the airport. A very kind lady assisted me and as she spoke french said I needed help, which eventually I got. The voucher is no good to me whatsoever as I have had leg surgery and will be having more soon plus I'm reluctant to use Northwest Airlines again. I did tell Thomas Cook travel agent and they wrote to Northwest airlines. I was then sent another voucher to a Mrs Yagg, once again no good what so ever. It cost me £20 to try and contact my husband as he went to Gatwick and it cost him £10 in petrol to come to Heathrow. Yes this might sound petty but as he had to get my disabled daughter ready and drive best part of the day I feel we should be entitled to £130 to make up for the vouchers and lost money, plus the pain and stress caused to me.

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jessicat
, US
Jun 16, 2016 6:27 am EDT

My husband and I went on vacation to Hawaii the flight over was OK No real exceptional customer service provided to us but we got to our destination. While on vacation I had an accident where I had to visit the hospital. The doctor said that I had severely torn the tendons and ligiments in my right knee. He went on to say that I should wear the knee brace at all times except for showers that I should not bend my knee. The accident happened on a Wednesday and our flight didnt leave for home until Sunday. I called the airline immediatly and explained the situation the CSR told me that there was NOTHING they could do to accomodate my disability. I called again on thursday and asked to speak to a supervisor she also told me Sorry we cant assign seats more than 24 hours in advance she suggested I call back. So I did I called back on Saturday and spoke to someone else they said that they cant seat me based on my disabilty. They did offer to put me in first class at almost 1000.00 per person extra. Not being able to afford that additional fee and advising the service rep of that she said that she would assign us a seat that would accomodate my leg. On Sunday morning I looked on line to see what seats were assigned row 39 window and middle seat (thats the seat that doesnt recline due to the restroom being right behind them) . I thought where am I going to put my leg being in the brace I didnt think it would fit under the seat in front of me. So...I called NWA again finally I thought I was getting somewhere when they said that the third seat would not be assigned and I could put my leg on it. Seems easy right? well when I was wheeled to the airplane the 3 seats were empty but not for long a lady pardoned herself and said that that 3rd seat was assigned to her. I Called the in cabin staff she said that she would try to move the lady but was unable to due to the plane being over booked. They are bumping people yea my brake I told the in cabin staff to bump us she looked at me basically said no and told me that I would not have a choice but to take of the brace on my leg and sit in my seat. I asked if I could sit on the end she said yes but I would still have to bend my leg so that it would be behind the seat in front of me and NOT in the isle. I took a pain pill and just suffered through this 5 or 6 hour flight (also delayed 2hours) when we finally arrived in Seattle my knee, calf and ankle were swollen to alsost double in size. I have never had such pain. I have filed a complaint with NWA I just cant wait to see what there reply will be or if any compensation will be given.

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sal111
, US
Jun 16, 2016 6:27 am EDT

This is unbelievable. Yesterday my parents (very old) boarded a flight from SFO to Hyderabad via Amsterdam and as I am typing this, they are currently stranded in the Amsterdam airport, because KLM cancelled the connecting flight (taking it away from the schedule completely) and never informed us. Poor people they cannot even speak english, and so soft people, they were denied a hotel accomodation and they are now stranded in the Schipol airport for 26 hours. The next flight is next day the same time. All they have is $20 US dollars in hand, and KLM wont even give an accomodation to them, worst case, they did not even give any food coupons.

When I tried to reach NWA/KLM in US, each of these airlines blamed the other one, and it took 8 hours for me to get some one on the phone. Without any luck, I called Schipol airport and all the KLM numbers in Amsterdam to find out if they are atleast safe. Absolutely irresponsible answers and we were never able to reach them. Atlast my dad borrowed a cell phone from a fellow passenger and called us to US, saying that they are sleeping in the terminal itself.

Before even boarding the flight, the airline manager named, CADIZ (first name) behaved so rudely with us, as if he never wanted to talk to any asians in the first place. Because of all the mess created by NWA/KLM my old parents are suffering now. We are common middle class people. I really wish God had given me enough resources or help to pursue legal action against these irresponsible airlines, which provide so much of hardship to common passengers like us.

If anyone here, anyone in this forum can help me to pursure legal action against KLM, pls PM me, I would really apprecaite it.

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ladj98208
, US
Jun 16, 2016 6:27 am EDT

Hi i need your help please tell me this country is not so 9-11 scared that a soldier can not get home for his grandfathers funeral. My husband was informed today that there unit in WA is on alert for iraq.This will be his second tour.He gets a phone call not an hour later that his grandfather has passed away in arkansas. So now he has the stress from iraq and the death to bear and he has fallen apart fom it all.I remembered that we had a round trip ticket purchased for my step daughter and she ended up not using half her round trip ticket. The airline told us at the time we cancelled they would give us the credit back to use later.We cancelled her flight in august. I call the airline tonight and talk with the assistant and she states the airline is sorry that they can't give us the credit we were told we would have and that even though he purchased the ticket for a minor on his card he can't recieve a refund . I advised the clerk i would like to speak with a manager as i can't believe under these circumstances they would be unwilling to help him get home to his family before being shipped to iraq.I ask to speak with a managerexplain our whole story and ask if there is any way we can get some type of help with this. She apologizes for our misfortune and then proceedes to tell me that we had got a good deal on the round trip ticket we bought back in june and if anything we should owe them 100.00 and should just be greatfull we saved money on his daughters ticket.She states it it not her fault that it's all beacuse of 9-11.At a time where someone should be understnading she goes above and beyond to be not only condesing but downright insulting.I advised her i couldn't deal with her and i needed to hang up.
Not only am i appaled but i am heartbroken as i have to climb these stairs and look at my husband sitting in the dark, because he wants to see his poppas face one more time.I have to explain to him the airline has no intrest in honoring his air fare credit and would only help us if we could pay full price for a ticket. i have been sitting here stalling for 30 minutes gathering the courage to tell him.

I have never in my life been treated with such disregard and this will forever be stuck in my memory that NWA employees could care less about my grief and need to get my husband home to bury his grandfather before he has to go back for a second time to protect this country and her and put his life on the line, and oh yes we should be gratefull in our grief we saved 100.00 last summer.

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Trille
, US
Jun 16, 2016 6:27 am EDT

We flew NWA on our honeymoon to Hawaii. Our return connecting flight was delayed five hours, with no explanation. They kept switching gates on us and not making an announcement. If we hadn't gone to doublecheck, we would have missed our flight when it FINALLY took off. We had been on a red-eye flight from Maui to Salt Lake City, Utah for six hours and gotten a total of two hours sleep. Then we get off the plane, thinking we'll be getting right on our connecting flight, only to find it delayed. Every half hour, they would add another hours delay, with NO explanation. The staff at the airport were TERRIBLE. No one was helpful, in fact, half the time there wasn't even anyone up at the desk to get help from. After contacting NWA through email, (there are no live agents to help you when you want to request a refund), NWA credited us $100 to use only on their website, NWA.com, and valid for one year. I felt this was unacceptable. We always book through a travel agent for a package deal, which would make this credit invalid. So if we use the credit, we would end up paying more for the plane tickets than if we book for the package deal. I tried to work something out with them through email, but I only got automated messages after that first email. I am very unhappy with NWA customer service. I realize delays happen and would have been fine with it if the staff had been at all accomodating and helpful. Will never fly NWA again.

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Fallin
, US
Jun 16, 2016 6:27 am EDT

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines /Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

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Dibigano
, US
Jun 16, 2016 6:27 am EDT

This review is for the new owner of Northwest airlines. I have a case where my wife flew to California to visit sisters, one sister was having some medical issues. Unfortunately her youngest sister died two days before returning home. She called delta and explained the circumstances, that she needed to change her return flight by one week so she could be there for the funeral. She gave them the name of her sister, the hospital where she passed away at, and the name of the funeral home.

The representative told her that it was there policy, that any changes to the original ticket, that there was an additional charges of over $250.00. I can remember when airlines had a heart and as long as the information could be verified there was no extra charge and would do what was necessary to not add additional stress to an already a very stressful circumstance. I when to delta’s website and contacted them via there email, that was on Sunday 4/19/09, I addressed my concerns and asked for an explanation why there was an additional charger for an unusual occurrence. That it was not planned, who can plan a death, and all of the information was furnished to there representative to be verified. Today is Wednesday 4/23/09 and they haven’t had the courtesy to even reply back.

They need to learn how to treat there customers and at a minimum reply back to my concerns. Because of there action or should I say lack of action, I will need to rate this airline with a negative 4. I guess being the biggest makes you care less about customer service.

Delta has lost my business for ever and will recommend that our employees find another carrier to meet our traveling needs. Delta may have made a few dollars but will lose allot more (loyal customers).

ComplaintsBoard
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8:52 pm EST

Northwest Airlines Flight booking fraud

Special Alert! Don't ever create a "saved itinerary" for Northwest Airlines that allows you to save a flight for possible future booking. I did this and after 90 days, when I had long forgot about the "saved itinerary, " Northwest automatically booked the ticket without my approval and charged my account. When I tried to get a refund or even a credit, I was denied -- even though I never agreed to purchase the ticket, never clicked the "purchase" key and wasn't even near my computer the day the ticket was billed to my charge card. An employee verified that it was a flaw of the system that "sometimes happens." Still, this is out and out fraud. Could someone please look into this? It is a way for Northwest to get paid for tickets that will never be used. My husband was literally on his deathbed when Northwest's system automatically purchased the ticket for me. There was no way I would have planned a trip with him being so ill. So, in addition to dealing with my husband's premature death at 51, I had to deal with Northwest staff who got indignent when I suggested that the airline's computer system had a major glitch. I politely requested a refund or credit, but got neither. Now that my husband's funeral is over and I have taken care of legal matter related to his death, I am trying to attend to this matter. Can I get any help from a reporter or consumer watch group? The public needs to know that they are vulnerable when using Northwest's "saved itinerary" system. Thank you.

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Hiruvim
, US
Jun 03, 2016 8:18 am EDT

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

ComplaintsBoard
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12:00 am EST

Northwest Airlines incompetence and neglect

I had a terrible experience with Northwest Airlines. This is my first time to fly to US and NWA for that matter. From day 1 the agents in Manila cannot get us a good flight to North Carolina and we ended up flying to DC. We drove from DC to NC then. My husband requested a vegetarian meal and it was confirmed by one of the agents but ended up with no vegetarian meal but scrap fruits from the first class cabin. But we let that pass but have been noted by the airline crew. We arrived and 6 weeks later more or less we need to get back on our supposed scheduled flight Dec 1. We called and talked to a certain guy called martin or michael and he was not so nice and said we didn't have the booking. I got confused and terribly frustrated at the negligence in the part of the booker in manila and now we have to pay the price of a penalty fee by re-booking for a later flight which i made online for dec 3. So desperate i had collapsed in a hotel's bathroom, paramedics came, I had fever, it made me so sick, the travel, several talks from NWA people some nice some weren't and most trying to be nice as calls are recorded. It ended, we missed the flight, my 3-year old son and husband. I have work to do in Manila very urgently. They couldn't get us to a flight, but they were able to book all other clients in the supposed available flights from the time i had to re-schedule from Dec 3. The online reservation was locked and i couldn't access. Several call, emails. NO HELP. It's been such a traumatic trip. And now have to pay for an upgrade just to get us to Hawaii at least and get a flight from there. It's crazy. Northwest got us literally stuck in US. On top of that, my son's passport is expiring on this month.

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Walter Zahlmann
Phoenix, US
Jun 14, 2009 3:18 pm EDT

I have been flying Northwest Airlines for some 15 years and about 3 million miles. I travel to the Philippines, Thailand, Hong Kong, China, all of South East Asia------and I can tell you that their record with me has been superior-and I do mean SUPERIOR---I have had troubles with the Philippine office of NWA------but they were the cause-and I did not double check---same with Japan------but when I call NWA in the States----and have----they take charge and have solved every problem I have been faced with over the 15 years. Traveling is complicated --especially international--and one must make sure by double checking and some times more-------But for me
Northwest Airlines id the best -internationally and domestic.

Walter Zahlmann

Some one who knows

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LYLA PLATOW
Bagley, US
Jun 14, 2009 2:43 pm EDT

Northwest AGAIN>>>>>>Had to pay $15.00 for 1 piece of luggage. I traveled to Houston, Texas for Christmas at my son's.. Had to pay $40.00, for 2 pieces of luggage to return home. When I arrived and bagan un-packing my luggage, I noted several items destroyed. I called Northwest, and was told it was up to me the way it was packed.. DUH! But luggage had been opened. I contacted TSA, and they are working on this complaint..

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