Northwest Airlines / incompetence and neglect
I had a terrible experience with Northwest Airlines. This is my first time to fly to US and NWA for that matter. From day 1 the agents in Manila cannot get us a good flight to North Carolina and we ended up flying to DC. We drove from DC to NC then. My husband requested a vegetarian meal and it was confirmed by one of the agents but ended up with no vegetarian meal but scrap fruits from the first class cabin. But we let that pass but have been noted by the airline crew. We arrived and 6 weeks later more or less we need to get back on our supposed scheduled flight Dec 1. We called and talked to a certain guy called martin or michael and he was not so nice and said we didn't have the booking. I got confused and terribly frustrated at the negligence in the part of the booker in manila and now we have to pay the price of a penalty fee by re-booking for a later flight which i made online for dec 3. So desperate i had collapsed in a hotel's bathroom, paramedics came, I had fever, it made me so sick, the travel, several talks from NWA people some nice some weren't and most trying to be nice as calls are recorded. It ended, we missed the flight, my 3-year old son and husband. I have work to do in Manila very urgently. They couldn't get us to a flight, but they were able to book all other clients in the supposed available flights from the time i had to re-schedule from Dec 3. The online reservation was locked and i couldn't access. Several call, emails. NO HELP. It's been such a traumatic trip. And now have to pay for an upgrade just to get us to Hawaii at least and get a flight from there. It's crazy. Northwest got us literally stuck in US. On top of that, my son's passport is expiring on this month.