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NorthStyle / Ridiculous Shipping Methods

1 United States Review updated:

Be prepared to wait a ridiculous amount of time for your order if you choose standard shipping. They ship USPS 3rd class buk mail for standard shipping. Who does that these days?? My first order with them took almost 2 weeks to arrive. My next (& final) order I wanted quicker as I was ordering a shirt to wear to an event. I chose "rush" delivery which, according to their website I should expect in 3 - 4 days. I paid $17.45 in shipping & handling. It has now been 9 days and I still do not have it. I called Customer Service and was told "oops, so sorry, it went out USPS 3rd class bulk". They said they would refund me the extra $4.95 fee I paid on top of normal shipping charges to make it "Rush". They said I should expect it in the next 3-4 days. That will have made it again 2 full weeks for it to arrive. RIDICULOUS! SHODDY CUSTOMER SERVICE! BEWARE!

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Comments

  • Je
      21st of Jul, 2011
    +1 Votes

    I agree with the statement relative to delayed shipping. It took this company four (4) days just to email a shipping confirmation. Although my order only has to travel 41 miles to reach its destination, it is still in the "transit mode, " on the carrier's site. Furthermore, their shipping costs are high and they are remiss in offering incentives for 'free shipping promos.' I have been receiving their print catalogue for quite some time, however, this is my first purchase at Northstyle. Bottom line: If this company doesn't improve customer relations and revise their business model, online customers will assuredly shop elsewhere.

  • Co
      11th of May, 2012
    +1 Votes

    I agree with the poster about the ridiculous shipping but feel that customer had a genie in her bottle. I have given NorthStyle three chances and WISH I could have gotten my orders in two weeks as I wanted an outfit for a particular event. My first order took 4 weeks. My second order has already been WEEKS - although it was shipped 2nd DAY EXPRESS. I have sent several E-mails, but customer service has no way of tracking their packages and get one line back - YOU WILL RECEIVE YOUR ORDER SOON. I am convinced they have outsourced their customer service to a third world country and do not provide data to them - at least the E-mail ones. All I have ever received from my questions/E-mails is - YOU WILL RECEIVE YOUR ORDER SOON. I think one person works out of a garage or lean-to in a third world country who has a computer only for E-mail to send the dopey message. THIS IS TRULY DESPICABLE AND I WON'T EVEN CALL IT SERVICE - IT IS SHAMEFUL.

  • Pj
      4th of Nov, 2013
    +1 Votes

    Worst customer service ever. 30 days and I still have not received my order. When I called customer service all the rep could say was "should have used express service". When I asked where my order was, she said it was out of her hands. Never order form this company!

  • Jm
      14th of Jan, 2014
    +1 Votes

    My husband purchased two $100 gift certificates from NorthStyle as a gift for Christmas. Imagine my surprise when I discovered that I could not make a purchase online using the gift certificates; I had to call an 800 number. I tried calling that number, various times of the day from 12/26 through 1/10. Either the number did not process through or when it did, I would receive a recording that they are experiencing difficulty with the system. I tried emailing customer service only to receive the same "canned" response stating that someone from their company would contact me within 24 hours -- which of course never happened. I finally reached my breaking point and called my credit card company to begin the process of getting my money refunded. DO NOT DO BUSINESS WITH THIS COMPANY. Coldwater Creek has much nicer clothes and they are very prompt with handling all of your needs. I am so disappointed in their lack of service. All of my family and friends have been told not to do businees with NorthStyle.

  • Ja
      6th of May, 2015
    0 Votes

    More than 2 weeks after placing order I received 1 of 3 items I purchased. Paid $18.95 for shipping, that came in a bag in the mail. The quality of the item was so poor and not worth the money paid that I returned it (paid $9.00) to return with delivery confirmation. I then cancelled the other 2 items which were now listed as "on backorder" ~ strange cause when I placed order everything was "in stock". A couple of days after cancelling backordered items I received letter in mail saying "those item were discontinued". Waited 3 weeks for credit card to be credited back amount of item I returned ($65), and find they charged my cc a $14.95 fee!! Not sure for what, still waiting to find out. Northstyle is a SCAM operation, they are more interested in trying to get you to sign up for their "monthly discount program" for a "fee", than they are in getting you the items you purchased.

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