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Abysmal customer service

Complaint Rating:  89 % with 36 votes
89% 36
Contact information:
United States
NorthStyle is a national company with a catalog and Web site. They offer clothing for women. Their stuff is really cute, but I've given them chance after chance and I don't believe I have ever ordered anything from them without running into some sort of problem. Their customer service is AWFUL. Most recently, I ordered a pair of pants and shoes from their site. The order was canceled unexpectedly. I called their customer service department and the guy told me that the pants weren't available but the shoes still were. I told him I still wanted them and asked why I hadn't been notified (the company has both my e-mail address and, I believe, my phone number). He said they send those notifications by snail mail, which is patently ridiculous.

Anyway, the shoes order was ALSO canceled. I called customer service again and the 15-year-old who answered the phone says, "Like, all I can figure is that like, those shoes were showing up as available at the time, but like they were really out and like it hadn't shown up yet."

Please save yourself the heartache and trouble and stay far away from this company.
Complaint comments Comments (13) Complaint country United States Complaint category Clothing, Shoes & Acc


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A  8th of Mar, 2010 by    +2 Votes
Totally agree! They have ###s working in the customer service department
A  19th of Jan, 2012 by    +1 Votes
I too have given them one more chance, and they never fail to disappoint, I think winter will be over before I get the seasonal items that I ordered, this will definitely be my last order from them (if I ever get it) it has already been over two weeks now. From now on when i get their catalog in the mail to tempt me, I won't even open it, into the trash or recycling bin it will go! I have sent packages to a friend in Australia that took less time for them to receive than this and I am in the US!
A  11th of May, 2012 by    +1 Votes
I completely agree and believe they have outsourced their customer service (at least theE-mail customer service) to a third world country. I gave them three chances but they excel at incompetence and do that VERY WELL. Although their shipping policy stated within their policy guidelines, as well as on their orders, states 5-9 business days, it doesn't mean anything and they don't care. For one thing, most shipments are not trackable. Each of my shipment has taken 4 to 5 weeks to reach me - EVEN THE 2 DAY EXPRESS - well, I have only received one - the other two are not trackable and no one knows where they are.. The most annoying thing is when I send a complete E-mail asking specific questions I always get the one line E-mail in return. "You will be seeing your shipment soon." What the heck does that mean? While other companies can track anything to a mile of its being, NorthStyle has absolutely no clue where shipments are and they DON''T CARE. I am never ordering from them again I get that customer service is busy as there has to be thousands of angry customers and probably 2 customer service reps that work customer service part-time in another country. What I don't get is the attitude. Why would any CEO and/or board members risk destroying a company by employing ###s? Why would any CEO not care about customer satisfaction? I'm sure the company will be out of business soon and the CEO won't have to make decisions about how much more to cut the customer service budget to increase his or her salary, but really, this service is despicable.
A  20th of Jul, 2013 by    +2 Votes
I will never order from Northstyle again! I place an order on July 6 for a sale item. I received a confirmation of the order, but didn't receive a shipping confirmation. I checked online, only to find my order as canceled. No explanation by email or snail mail. I have written several emails to customer service, only to receive a canned message confirming receipt, with the promise to respond in 24 hours. It's now July 20 and I'm still waiting! I sent a final email this morning, telling them what I think of their customer service (NOT!!!) and letting them know that I would not be ordering from them again. It's a shame. They have some really pretty things, but it's not worth the hassle!
N  6th of Jun, 2014 by    0 Votes
Don't buy anything from this company made of rayon. The shirts shrink when washed in cold water as instructed. I hung the shirts to air dry and within an hour they were small enough for a young child. It is not possible to reshape them. Unbelievable! They were $50 shirts.
N  26th of Jun, 2015 by    +1 Votes
Interesting... I have had $14.95 taken out of my checking account for 3 consecutive months! I did not authorize this. I did NOT sign up for their 'VIP' services. I sent a complaint email and have not received a response...Incredible, terrible customer service. Next step is my attorney.
N  4th of Jul, 2015 by    0 Votes
I had the same issue Kathleen. I purchased something in February, and in March started receiving $14.95 charges. I didn't notice it until just yesterday. I called my bank and the number listed next to their information is 855-888-8292. I called that number today and explained I had not joined any VIP program. What happens is when you are on the website, the screen comes up describing their program - however, the only way out of the screen is to click on yes or shut the computer down. You have no option. They told me today I would be reimbursed the $75.00 in charges within 10-12 business days...we will see.
N  9th of Jul, 2015 by    0 Votes
I too have had this company take $14.95 out of my account that wasn't authorized. I'm in the middle of a battle to reverse it. They always say their computer are having glitches.
A  19th of May, 2016 by    -1 Votes
I wish I'd read these reviews before I'd ordered from NorthStyle! I was seduced by their pretty catalog and placed an order on March 9, hoping to get in time for Easter. At time of order, all items were marked as "available". The next day I got an email confirmation telling me all but ONE item was on backorder. Two items eventually arrived (after Easter!); the third was targeted for shipping on May 4. Sent an email to customer service on May 9 and got back a cryptic reply that expected ship date "end of May or early June". I just tried to reach them by phone and got an automated menu, finally hearing "availability not known" for this item! The kicker is: this top is featured prominently in all their online ads that pop up on my browser, in their email messages, and the catalogs I keep getting! Somebody needs to tell Marketing that the item is NOT AVAILABLE. I haven't been able to contact a real person yet. I'll keep looking for a name; I'll go to the top if I need to. I will NEVER shop with them again!
A  3rd of Jun, 2016 by    0 Votes
My experience with NORTHSTYLE is very similar to the posted comments. I ordered an item on the website. I did not know it was on back order until I received an email as there was not a popup saying that the item was on back order. I had paid for Express Shipping. Although customer service had given the impression that the issue would be resolved, there was no follow through. I have yet to receive the item and most likely, will be charged for Express Shipping. Do not be tempted to buy the pretty clothes in the catalog. I will not order from NORTHSTYLE again. As the one of the customers stated in a previous post - throw the catalog in the trash.
N  31st of Aug, 2016 by    0 Votes
I ordered an item using the order form in the catalog. I included a check and mailed on 6/25/16. Since I hadn't received my order and hadn't received any communication from the company by 7/20/16, I called customer service. They said this item is back-ordered but you should receive it by the 3rd or 4th week in August. I asked why i hadn't been notified about the delay or that the item was back-ordered and the representative told me that they only send an email when the item is shipped. I said that I thought it was required that companies notify customers if an ordered item is going to be more than 30 days late. She said she didn't know about that. Then I asked if they had cashed my check and she said they only cash the check when the item is shipped.

I called them today (8/31[16) because I STILL haven't received my order. I was told by Nicole, that the manufacturer missed their shipment and has not given any indication of when the shipment might be sent. She could not tell anything more about when I might receive this order.
I told her that was a ridiculous way to run a business and requested a return of MY money for the item I ordered but may not ever receive. She said I should receive a check in 7-10 days. I said since I have been waiting all this time for my order, they could send me my money faster than that.

After ending the phone call with Nicole at Northstyle customer service, I checked on line to see if the pants were still being advertised as available and, you guessed it, THEY ARE AND THERE IS NO STATEMENT ANYWHERE THAT THEY DO NOT KNOW WHEN OR IF THIS ITEM WILL EVER BE AVAILABLE.
N  6th of Sep, 2016 by    0 Votes
I have had a similar experience as everyone else here! I was seduced by the beautiful clothing in the NorthStyle Catalogs and have ordered, only to be disappointed by the cheap product that no way resembled the picture in the catalog ! I should have known better then to order again but I saw a really cute black stripped tunic via email and when I got a free shipping promo I went ahead and ordered it online ! BIG MISTAKE ! That was over a month ago and never received an email confirmation or anything ! I've called customer service 3 times with a different story each time ! It's on back order, it' shipped last week and you will get it in a week and then today I was told that it was still in the warehouse and they will ship it out ASAP and I'll get in 2 weeks! IM SO ANGRY ! Be warned ! DON'T ORDER ANYTHING FROM THIS CROOKED COMPANY !
A  28th of Jan, 2017 by    0 Votes
Unfortunately all the above complaints are accurate with my recent experience with NorthStyle. I placed an order on 1-6-2017 for 7 items. Order was confirmed received same day. On 1-18-2017 I received email that all 7 items had been shipped. On 1-26-17 received email that all items had been delivered. Yes, I did receive a pkg, with 3 (THREE ) ITEMS only. All other items marked No Longer Available. Extremely Aggravating. When I emailed a complaint, was sent back; RE; Your NorthStyle package has been delivered/But Not Complete. I know That!! But will the other 'Not Available Items ever be shipped? No response from them.
I will not be buying from them or any of the other Potpourri Group Inc merchants.

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Northwoods Trail
PO Box 6529

United States - 01824-0929
+1 800 336 5666
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