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North American Van Lines/moving / Did not perform promised service

1 United States

Do not use this company!!! It is totally unethical. On 6/8/09 I signed an agreement with them to pack/load my household goods on 6/22 and 6/23/09 so my house would be vacant on the closing date of 6/25/09. When I called their Miami agent mid-morning 6/22 to find out when they were coming to start packing, I was told that they had a problem finding a driver and couldn't guarantee loading that week or even the following week. I was then told to call their customer service manager in Ft. Wayne, IN. The customer service manager agreed to look into the problem, but called me back with the news that they couldn't guarantee loading within the next two weeks. I was then advised to find another carrier. When I contacted other carriers from which comparable quotes were received two weeks earlier I deiscovered that they were unable to meet my time requuirements on such short notice. I did finally find a carrier that loaded my household goods before the 25th, but at a cost $1250 higher than the guaranteed quote from North American. When asked to take responsibility for my $1250 loss that was a direct result of North American's failure to meet its contractual obligation, its customwr service manager flatly refused. A later conversation with North American's Assistant to the President had the same results. An ethical company would never take such a position. I will never deal with this company again and I would urge all others to steer clear

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