My wife and I contracted with North American Movers to move our household goods from Bradenton, Fla to Homer, Alaska in Oct/08. They showed up 2 wks late. Our goods were supposed to be placed in storage in Fla (our Fla home is being sold) until we completed our move from Sitka, Alaska to Homer, Alaska. Instead, they loaded up our goods, transported them to Los Angeles, California. Then they recinded their original bid of $7200, and sent us a new bill for $34, 000! We don't have that kind of money! They were never to leave Fla with our stuff in the first place, let alone revising their original estimate and never notifying us!
I'll agree we had more than they figured, but not because we didn't accurately describe our household goods. We are not experts, and counted on their bid, very foolish on our part! Our stuff is now in L.A. in storage. Government agencies have been little help. No one really wants to help us, so we have had to hire an atty in L.A. to stop our goods from being sold at auction. I'm retired from law enforcement, and my wife is a critical care nursing supervisor here in Homer. What started our as a wonderful opportunity has turned into a nightmare! We don't know if we'll ever see our lifetime of family possessions, including numerous important papers, my police and military awards, my wife's medical awards and accomplishments, and even a hand typed family history of her family completed by her father over a 30 yr period. He has now passed on, so that will be impossible to replace.
We have talked with the company rep "Eddy" and others at their offices in Woodland Hills, Cal. They refuse to give last names and have been extreemly arrogant.
It is also evident that forms our neighbor signed when loaded were blank, and then filled in by American Movers several days later (Sure looks like Fraud to me, and maybe a criminal count of Felony Theft by Deception). Our neighbor had no authority to authorize a bill of $34, 000, and would not have done anything like that without contacting us personally. I now have the originasl documents to prove this allegation! He signed only that they picked our goods, signed an inventory list, and insured that our home was not being professionally cleaned out by burglars!
I have contacted LAPD Fraud Unit, the LA FBI White Collar Crimes Unit, the California PUCO, the National BBB, and the Federal Motor Carriers Safety Admin. I will continue to file complaints on this company until the 2nd coming of our Lord and Savior!
Oh, and I might also add, that during our initial conversations, they insinuated that they were associated with North American Van Lines! In closing, they also are demanding payment in full to their office in L.A. before any of our goods will be delivered. Fat chance of that, I'm going to see my property first! Our atty in L.A. will handle that part of any negotiation.
Don't ever use this company, "scam artists" and "fraud" are terms that don't begin to accurately describe this company. You can contact me at email@example.com for verification!