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4.3 364 Reviews

Nordstrom Complaints Summary

5 Resolved
64 Unresolved
Our verdict: If considering services from Nordstrom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:40 am EDT
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Nordstrom return and sales person did not return all items properly on 2 out 3

I made a return on today and the sale person did not return all the items as I had all of them in my possession at the time. The sales person missed or ignored after I asked him if everything was correct. Sku:[protected] upc: [protected]
The return # [protected]
Ring emp: [protected]
Store: 246 reg: 4905
Date of return 9/5/2019 at 11:17:58 I can only put in so many words, angelina reese-

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11:57 pm EDT
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Nordstrom insensitive store manager

I recommend human pride to include gay pride. Every customer should matter. I had a terrible experience today. A Nordstrom store manager had an opportunity to turn a frown into a smile but chose not to. I was informed I had an invalid or inactive gift card although your sales associate opened the card. After he tried 3 times and had the same conclusion I paid with my debit card and left the store confused and frustrated because I received the card as a gift. On the way home I verified the card was valid

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12:40 pm EDT

Nordstrom employee: kris fernandez

I was in your Nordstrom store and a sales rep on the floor, Kris Fernandez, was very rude talking on the phone about her drug deal not going her way. She mentioned a man named Pablo and referred to him as her dad and was yelling at someone she was calling Alex. I am not sure if Alex was a girl or boy. I found it very unprofessional and when she hung up was very rude. This is not what I expect from Nordstrom and I am very disappointed. No one wants to hear about drug deals going bad and then treated with such disrespect. I am thinking about closing my account because I don't want to shop where drug dealers work.

Very disappointed customer,
Courtney La Spina

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2:12 pm EDT

Nordstrom salesperson (semiramis c.) at clinique

Semiramis C. is a very rude and unpleasant women. She doesn't care about the customers at all. She doesn't even look at them when they ask a question or ask for an advice. I have experienced this awful service from her and so does my few friends who used to shopped there.
This store is definitely loosing customers because of her unpleasant approach.

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3:29 pm EST
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Nordstrom wrong product

Store 386
Reg 4205
Tran 8097
Rng Sandra W

I was in Las Vegas last week and visited your store to buy my wife a gift. I was after a particular perfume 'Acqua Di Parma' Colonia Absolute.

My wife had sent me a picture of it which I showed to the assistant in the store. She showed it to me in 3 sizes and I picked the middle size and she rung it up and I paid by card.

On returning to the UK my wife has pointed out that it is the wrong one and actually Colonia.

I am really disappointed. At $174 it was an expensive item. The assistant has made the error and I am left out of pocket with the wrong item. The reciept states /Free shipping, free returns any time. Can you please tell me how to go about returning this item? It is still sealed and I have the receipt. Pictures supplied.
Many Thanks
Mark

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8:08 am EST

Nordstrom a employee by the name of lauren

Hello I'm filing a complaint on a employee by the name Lauren. I came to purchase a stroller from the king of Prussia location in the kid section and the employee Lauren was very rude and disrespectful on the job. I went to her social media and saw a tweet of her saying she drinks on the job & she changes the price at work. This is unacceptable and should be addressed immediately. I will no longer by shopping at that company again.

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Karennay
, US
Sep 16, 2019 12:17 am EDT

Nordstrom of Woodland Hills, California.
September 2019.
Nordstrom STOLE from me.
I ordered several items online and I was charged a lot of money.
However, when the items came, each unneccessarily seperately, EACH ITEM WAS THE ABSOLUTELY WRONG ITEM.
When I had to take massive amounts of time out of my busy day to go to the store to return the WRONG items, that I was sent and wrongfully charged for, I was denied!
First, my poor mother had to go to customer service (while I drove her there and waited, because my foot hurt and customer service was on the third floor, some rude Chicano girl denied my mother the return.
My mom tried to repeatedly explain that these were the wrong items that I was sent and she had the receipts and just tried to rightfully return them.
But the Chicano girl at customer service (these types of customer service girls are the worst, as they consistently give customers a hard time, because they always want to make a point and feel in control) was terribly rude and refused.
So then I had to trudge to the third floor and request a manager.
The manager, a monster by the name of Caroline Hartog was far more rude and uncooperative.
She went through and blatantly tore and ripped open every package and tore off labels and yelled that they were the wrong items and denied the return.
Caroline Hartog, OF COURSE THEY'RE THE WRONG ITEMS! That's WHY THEY SHOULD BE RETURNED FOR A REFUND! WHY SHOULD I PAY MY HARD-EARNED MONEY FOR WRONG ITEMS?!
She was, in fact, abusive.
I had her call customer service at the main phone number.
I tried to explain to the also horribly rude man, on the phone, the problem.
The "man, " Cory, kept sarcastically repeating: "Yes ma'am."
He actually, in a monotone, just kept repeating that same phrase.
It all felt like a living nightmare.
Caroline Hartog, in the end, denied my return and stated that I was stuck with the monetary charges and: "Oh, well!"
When I argued, with my poor mother there, she actually called loss prevention on us!
Wellll, it turns out that Ms. Caroline Hartog is actually a very bad-reputed criminal.
There is some serious info on this woman, on the internet.
This is what we found on manager Caroline Hartog (wow, Nordstrom has really gone down the drain--not only by STEALING, but also by hiring some really sick people to represent it)--and I urge others not to shop at Nordstrom.
There are so many other world-class department stores and much better companies to shop at.
So here is the shocking info on Nordstrom's employee, Caroline Hartog:
Beware of a woman by the name of Caroline Hartog.
Caroline Hartog is a disgusting child predator.
Caroline Hartog is approximately 6 feet tall, she has long hair, she currently resides in California and she currently is manager of Nordstrom at Woodland Hills, California.
Caroline Hartog is under the age of 42 and she is rather tall.
Caroline Hartog is a repulsive child predator who has preyed upon very young little girls and has physically abused several little girls in the most traumatic ways and she is also involved in sex trafficking and other heinous crimes on her days off from Nordstrom.
She is an unindicted criminal.
Caroline Hartog has a Facebook page in which she's posted so-called "friendly" pics with her gal pals, but she is a vicious child predator, a con artist, an undercover sleaze, prostitute and a criminal (although her attorney has cleverly hid her charges and convictions--that is how she got a job at Nordstrom. But that just means that Nordstrom does not bother to do good background checks and easily hires horrible people. In essence, Nordstrom is also a bad department store that has gone far down in quality and transparency, unfortunately).
Caroline Hartog;s associates include women by the names of Denise Delvaux, Rachel Burton, and other part-time felons justblike herself.
Be on the lookout for this woman, Caroline Hartog.

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10:12 pm EST
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Nordstrom cancelled nordstrom card

I received a letter in the mail from Nordstrom stating that they won't be reissuing me a new card once it expires this month, because they were unable to view my credit score. Really?! Not once did they call or email me. All I did was put an alert on my credit information because someone made unauthorized purchases. I have been a loyal customer since 2004, which obviously doesn't mean anything. Also why is another major credit card company able to view my credit score, but Nordstrom couldn't? It doesn't make any sense. I as so disappointed.

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12:43 am EST

Nordstrom stupid advertising

I understand that department stores are having difficulty bringing customers into the stores now that most shop online, but let's talk about desperate advertising!

The commercial has a creepy song about dancing with an old man that is singing the song and shows these teenagers running thru the store with the "go go go don't stop!"

Stop playing this commerical on CNBC! STOP STOP!

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9:37 am EST
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Nordstrom "customer service"

I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.
The point is, aproximately sixty percent of what I order doesn't work out...rarely, but sometimes I strike out...just as if I'd been able to find these items in the store (which I can't) and try them on in the dressing rooms. On a side note, I have checked the local store regularly. They cater to the small and medium sized customers and tend to carry more of the styles which don't appeal to me and majority of tops which are polyester...which I avoid because it doesn't breathe and I don't want to be part of the death of ocean life. So, after I spent over $400 this last ten months at Nordstrom's stores, I receive and email saying if I continue to shop as I have, they will shut down my account and refuse my returns and business.
I return everything that I bring back clearly unworn...some of which there's no way I could wear and with tags attatched. I guess my $400 is worthless to this snooty company. I called and explained that due to the lack of availability of product which appeals to me, in store, and lack of realistic display by models for those of us with bigger busts and some curves, this is how I will shop thier store. They just repeated what was stated in the email. I told them if that's the case I will take my business elsewhere. I may not spend thousands like some people do in one store, but $400 is a good chunk of my clothing budget that I'm certain another store would be happy to have. I also informed them I will be leaving reviews about my negative experience with this everywhere.
I am inconvenienced when I have to drive half an hour each way to make returns or for that matter go looking for tops that will work for me again because some didn't. Shopping when you don't look like a straight board with no shoulders, like all their clothing models, is already sometimes frustrating enough without dealing with such a rude company. Save your heard earned cash for someone who cares about providing better customer service.

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3:25 pm EDT

Nordstrom lacking safety precaution with the folding tables

I was walking with my 4 year old ready to use one the express registers when all of a sudden a metal table was wiring for him. He was not running! So I cannot imagine what would've happened if he would've been running and the metal table waiting for him.
His nose started to bleed from the impact!
The store should be mindful when using these tables to fold the clothes (either use a different color that stands out- this tables black the floors dark gray so it blends in- very difficult to spot, specially for a little one)l/ change the material of the table in case this were to happen again/
Change the height of the tables or make the employees aware of the danger of leaving these tables half way out! Unacceptable from such a store. The employees had no idea what to say or do! It seems as if it never occurred to them the harm done.. so please, Nordstrom people do something about it. My sons nose could be broken it could've been worst! Many of your customers during the day are moms with kids. Make safety #1

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12:39 pm EDT
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Nordstrom sale item

Last night my wife and I shopped at the Oakrigde Nordstrom Rack. We come here quite often. My wife found a couple of dresses. The cashier we went to seems like a new employee since I have never seen her there before. She rang us up and we paid for it using our Nordstrom credit card which we opened fairly recent because my wife likes shopping here. Then the cashier called for a price check for one of the items and another gentleman took the dress to the back and checked it. He came back and changed the price (after we had paid already) and told us this dress has the wrong tag. My wife was furious. I told the cashier the price we saw is the price we'll pay. You don't change it after we have already paid for it. The cashier in the meantime cancelled/voided our purchase. My wife is not totally pissed off. I told the cashier you should honor the price that was tagged. She ignored me and call for a manager/supervisor. They tried to explain it that maybe a customer put it on but it has the wrong tag. I said this was tagged on the clothes, it was not a loose tag. It had to be have been done by someone working at the store.

We have decided to close out our credit card with Nordstrom and not shop here again unless you can do something about this.

Store: 475, Reg#4903, Trans#8475
Sales: Lorena L.

Price we saw was $17 on clearance
They came back after checking and tagged it for $67. We declined to buy it at $67.

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11:45 am EDT

Nordstrom online order/customer service - financial services complaint

I placed an online order on Thursday, 8/23, order #[protected]. I am a loyal & frequent Nordstrom customer with the majority of my orders placed online. This was also an online order for in-store pickup as I needed the items prior to leaving for a trip I was taking the following day.
Shortly after placing the order I received an email saying the order was cancelled with no further explanation and was told to call the 888 number for more information. I called both Thursday & Friday to inquire as to why my order was cancelled and spoke to two people, neither of whom could give me any information and said that I would be contacted within 24-48 hrs via email with an explanation. I explained that this was unacceptable as the majority of the items I purchased were slated for in-store pick-up for my trip the following day. I asked to speak to a supervisor or manager & was told one was not available but that because I needed my items, am a loyal and regular customer and wanted an answer that they would have a manager of the department that cancelled my order as well as a supervisor of customer service CALL me directly within 24 hours instead of receiving an email. That did not happen. I didn't receive a call from anyone & instead received your canned response above more than 48 hours after my order was placed with no real information or explanation. This means there was an error on your part & that whoever made the error doesn't want to own up to it so instead you're placing the onus on me to correct the issue by having to replace my order (which is of no use now that my trip is over), additionally no apology or real explanation was given.
Here is the response I received:

Dear Ms. Childs,

Please accept our apology for the inconvenience on order [protected]. In reviewing your order, we were able to verify your information and we're happy to report orders will process as normal going forward. Initially, there was some information that was not aligned, but rest assured this has been resolved.

Due to the order being cancelled during the verification process, this order will need to be replaced. If you would like assistance, please contact Nordstrom Customer Care at [protected].

Thank you for understanding,

Christine A. B.

This is unacceptable! I intend to escalate this issue in person & online.

Thank you,
Rachel

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4:24 pm EDT

Nordstrom clinique makeup

I purchased Clinique makeup stick upon receiving it I noticed it was used or tampered with . I immediately contacted Nordstrom and was told I needed to purchase another one before I could receive a refund . I have never had this kind of service before especially with a Clinique product and for hygiene purposes to sell a used make up stick and then not stand behind your product is not good business practice for such a high end store. I would expect that treatment from a dollar store not Nordstrom . I told the sales person on the telephone line I would not be dealing with her any longer I would contact Clinique. Good bye Nordstrom another big department store on its way out soon with that kind of business ethnic . A 25.00 dollar makeup stick is not worth losing a customer by any means . Buyer beware as they sell used or tampered products !

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Update by Dianna S
May 22, 2018 4:27 pm EDT

* Spell check (Business Ethic)

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4:35 pm EDT

Nordstrom managers service was horrible

I purchase a children's shoe from Nordstrom about three weeks ago ultragirl sweet II. When child wore the shoes, it began to twist during her wear as the material was plastic and soft. It was impossible for her to keep this shoe. I took the shoe for a return to the Nordstrom's in Santa Monica promenade and a rude Manager she calls herself approached me by the name of Elizabeth Bustus and she refused to take the shoe back stating that it was worn and used many times. I told her it was worn once because it kept twisting my 5 year olds feet and causing ankle problem. After being loud with me. She eventually made an exception and took my license info down as though I am a thief and assured me that my info would be in the computer and I could never return it! I have never heard of such bad service from Nordstrom where customer service is their #1 satisfaction despite how old the item is! I am requesting immediate apology for this behavior and hopefully she is fired for such behavior if you don't want to lose more customers

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2:46 pm EDT
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Nordstrom lack of communication/unprofessional

My complaint is regarding a package shipped using ups. Nordstrom never made me aware that my shipment required a signature & when I contacted your dept I was told that they showed it was delivered & signature obtained. All I have is a notice left by ups that they attemped to deliver at that point! I then e-mailed nordstrom again & per brandon, my package had been located by ups & they would be delivering it shortly. Nordstrom says one thing & then another! Which was it? Lastly, I get another email from nordstrom saying there is no lost or found package & nothing will be delivred. That I should contact the police dept & file a report!? Really? I do most if not all my shopping online & I have never had this happen & have made purchases for alot more than this item & for them to have this careless demeanor is immensely disappointing & disgusting!

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8:57 pm EDT

Nordstrom Employees at the handbag dept.

10/14/2017- Card#9818
Store 639
Time 3:30-4:30pm
On 10/14/17 my husband and I along with our 13 year old son. Shopped at store 639 before he went into surgery the next week. First I've tried on plenty of shoes & sandals and purchased the Tory Burch Espadrille on my husband's Norstrom Card. The employees along with the salesperson that assisted us with the purchase was so nice and helpful. After purchasing the shoes, we'd decided to go into the handbag dept to see what was new and to decide what kind of bag that I was going to be purchasing. Amist my browsing I've ran into one of the salesperson that was so willing and cheerful to help me before with previous purchases, so she wanted to help this time as well. I was explaining to her what kind of bag that I was interested in and how I felt uncomfortable about the security guard that kept following me so close and so much that I've almost bumped into him. This act was soooooo annoying and frustrated because out of the 7 years that my family & I have been shopping at store 639 or any other locations, we have never had the needs nor reasons to steal. The salesperson continued to help me with my purchase, then she rang up the bag of my chopice but we noticed that it was a stain on the bag, so I'd asked her to please check her inventory to see if the store had another identical bag. As the lady went to take the damaged bag to the back, another salesperson came over and snatched the bag out of the lady's hand and told her to go to the eyes dept to help another customer and that she would take over.I explained to the new salesperson that I've already purchased the bag but it had a stain on it that was missed before I've purchased & we needed to see if there was another one available. The new salesperson taken the bag to the back and came out with another bag, then she tried to ring the bag up but my husband handed her the receipt as proof that we've just purchased the bag. I'm writing this because I have not been shopping at store 639 ever since the incident until this month after I decided to return the bag because I wasn't using it. Every time that I've tried to enjoy the bag...the memories of that incident would appear. I've also been to your store this Tuesday that just passed and I've purchased a Burberry shirt and I've ran into that same employee that tried to accuse me of stealing in the hand bag dept., so even though I went to the handbag dept to do a brief browsing for a bag that I wanted to wear this weekend but I couldn't forget the first incident so I've left. This is my second time that I've reached out to your company pertaining to this incident and I wanted to meet with the company before I seek any legal services because I've been an faithful customer since 2012 and I'd don't ever deserve to be treated like I want to steal anything from your company nor have I've returned everything that I've ever purchased. I know that I mind my mind often on bags but I don't believe that's a crime. Thank you in advance for your time.

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11:57 am EST

Nordstrom online order, boots received from nordstroms was damaged and looks horrible

I Alice Zellars am a loyal customer of Nordstrom's. I made an online purchase of two Halogen Scarlett Over The Knee Boots. (1) Grey Suede, (2) Black Suede
I received my order on yesterday 1/18/2018 I was super excited to see my new boots. Item # 535174 The Grey pair were so damaged as if they were the display or try boot for the store all season. I am so upset and disappointed in Nordstrom's. If I was a first time buyer or a loyal customer, these boots should have never been sent out as a purchase. The boots should be damaged out of the system. I shop a lot with Nordstrom's and someone is going to give me an answer on this matter. So this is how Nordstrom's train their employees. Obviously there is no quality check department prior to shipment. I don't even own a pair that look like this! Yes, I'm ranting..very disappointed in this high end store
[protected]
[protected]@yahoo.com

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12:29 am EST

Nordstrom rude nordstrom employee at stonebriar

I would just like to start out by saying that I have been a dedicated Nordstrom customer from the day I was born. Nearly every member of my family has a Nordstrom card, and it is our prime destination every weekend and a multiple days during the week. So I was so very disappointed today when I encountered the RUDEST employee I have ever dealt with in my entire life: ROBERT P. at the Charlotte Tilbury counter at the Nordstrom at Stonebriar mall. While I have witnessed a slight decline in the quality of the employees in Nordstrom stores in the last couple of years, I draw the line at employees who are downright rude to your face.
I came in to shop today, but also had a return at the Charlotte Tilbury. As I walked up the counter, employee Robert barely took the energy to look up and acknowledge me, I had to confront him. I then proceeded to tell him about my return, he didn't even listen but simply grabbed it and walked to the register. As he did what he did on the computer, I pulled out a Nordstrom gift card I had and asked if he could put the balance for the Wonder Glow primer on the gift card instead of back on the Nordstrom card it was originally purchased with. He ignored me and continued to deal with the computer. I repeated my request for him to place the balance on the gift card again, only to have him tell me he can't do it. Which is a straight out lie, considering this is something that is always easily done. At this time I noticed he wouldn't be cooperative, so I kept my mouth shut and let him finish his business. But as he handed my receipt and rudely said that if I wanted it on the gift card I would have to go to customer service and "maybe they could handle it".
But this wasn't even the rudest part of the encounter. As I walked away, he shouted after me "I'm sorry you didn't like the magic cream either" in a RUDE, SARCASTIC, and UNPROFESSIONAL tone. He was implying to me that he noticed on the transaction history that I had also returned the Charlotte Tilbury magic cream. To which I can only say, my skin, being as sensitive as it is, reacted poorly to. But perhaps something that he didn't notice, is that I kept everything else on the over 500 dollars transaction. A fact I shouldn't even have to mention. I should never have to defend or justify myself to an employee in fear of judgement or criticism.
To Nordstrom, I would just like to say, it is employees like Robert P. that are hurting your brand and the amazing customer service that you are always known for. I was honestly so hurt and offended by his actions today. And I would just like to mention that if you take one look any member of my family's purchase history with Nordstrom, you'll know that we are dedicated customers, yet it is incompetent, lazy, and RUDE employees like Robert P. that are driving lifelong customers away, like myself. I don't think I will be taking my business to Stonebriar Nordstrom ever again. I'll stick to my regulars at Northpark and Galleria, where they know how to handle customers with class, dignity, and basic human respect.

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10:59 pm EST

Nordstrom poor customer service!!!

Today, while shopping at Nordstrom Rack near the Roosevelt Field Mall in Nasseu County Long Island, NY, I thought I could've received better treatment! My store manage "Daniel Harris" was so rude! I spent a lot money because I'm a Nordstrom cardholder and he was standing at the checkout line directing the customer, so a white couple was ahead of me and he asked them, are you a cardholder, they replied, yes. And was nice to them and hurried them along, ok, now I'm next, he literally just ignored me and flung his hand in some direction he wasn't even clear about! I was so offended and discouraged! I was gonna turn around on Christmas Eve and return all my stuff! I was hurt because I'm black as well, and he thought I'd not have a credit card and he didn't even ask me! That's dirty! Maybe I'll go to Bloomingdales for all my shopping! I'm expecting to hear from Nordstrom's unless, it's gonna be a problem! How dare he violate me?!?

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Sulphur7
, US
Dec 25, 2017 11:47 am EST

Stop with the race card, it's old and tattered. Long Island is very diverse, I highly doubt you were discriminated against. You are mistaking an overworked employee with a lot of responsibilities and a lot going on this time of year, as being a racist. You are judging someone, based on the color of their skin.

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2:14 pm EDT

Nordstrom "customer service"

I went to Nordstrom's rack to day in hopes of finding Sam Edelmans white sneakeakers with boof balls for laces. They unfortunately did not have them. But id did leave with 2 pairs of sandals that I was happy with. so I went on line to buy the sneakers. the website was not working. so I called customer service that was posted on the website. They could not help me. I did everything I was suppose to. I am still short a pair of sneakers that I really wanted, pissed at nordstroms lack of customer service. that was the worse service I have ever gotten and kind of makes me wonder why I even still want these shoes. I expect a call or at least a response of some kind. I may not spend millions at Nordstrom's but I do go there first when it comes to shopping of any kind. my contact information is below.

sarah Schumacher
619.920.8118
[protected]@gmail.com

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Nordstrom Customer Reviews Overview

Nordstrom is a well-known American luxury department store chain that offers a wide range of products including clothing, footwear, accessories, jewelry, cosmetics, and fragrances for men, women, and children. They also provide home goods and select high-end designer items. The company is recognized for its extensive selection of brands and sizes, including petite and plus-size options. Nordstrom is committed to customer service, offering free shipping and returns, as well as personal shopping and styling services. Shop online at shop.nordstrom.com or visit their brick-and-mortar locations.

Nordstrom In-depth Review

In Summary: Nordstrom's online store, shop.nordstrom.com, offers a seamless shopping experience with a broad selection of high-quality products. While prices can be on the higher side, the value for money is justified by the authenticity and quality of the items. The website is user-friendly, and customer service is generally responsive. Shipping, delivery, and return policies are customer-centric, and the brand offers various sales and promotions. Nordstrom's commitment to ethical practices and its robust loyalty program add to the overall positive shopping experience.

Website Navigation and User Experience: The Nordstrom website is well-organized, with a clean design that makes browsing and shopping a breeze. Product categories are clearly labeled, and the search functionality is robust, allowing users to find items quickly.

Product Selection and Variety: Nordstrom offers an extensive range of products, including clothing, shoes, accessories, beauty products, and home goods. The variety caters to different tastes and styles, ensuring that shoppers can find something to suit their preferences.

Pricing and Value for Money: Nordstrom's pricing reflects its positioning as a high-end retailer. While some items may be expensive, the quality and longevity of the products often provide good value for the investment.

Product Quality and Authenticity: The retailer is known for carrying authentic designer brands and high-quality merchandise. Shoppers can trust that items purchased from Nordstrom are genuine and of premium quality.

Size Availability and Fit Guide: Nordstrom provides comprehensive size charts and fit guides, making it easier for customers to select the correct size. The range of sizes is inclusive, catering to various body types.

Customer Service Efficiency: Nordstrom's customer service is typically efficient and helpful. Support is available through multiple channels, including phone, email, and live chat.

Shipping and Delivery Services: The company offers various shipping options, including free standard shipping, which is a significant plus for online shoppers. Delivery times are reasonable, and items are well-packaged.

Return and Exchange Policy: Nordstrom has a customer-friendly return and exchange policy, with free returns and exchanges that can be processed easily online or in-store.

Payment Options and Security: The website accepts a variety of payment methods, including major credit cards and Nordstrom's own credit card. The checkout process is secure, protecting customers' personal and payment information.

Sales, Promotions, and Discounts: Nordstrom regularly offers sales and promotions, including the much-anticipated Anniversary Sale. Customers can find significant discounts during these events.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for gauging the quality and fit of items. The reviews appear genuine and provide insight from a diverse range of shoppers.

Loyalty Programs and Rewards: The Nordy Club loyalty program rewards customers for their purchases with points that can be redeemed for future discounts. Members also receive exclusive access to sales and events.

Environmental and Ethical Practices: Nordstrom is committed to sustainability and ethical practices, including responsible sourcing and reducing its carbon footprint. This commitment is reflected in various initiatives and product offerings.

Accessibility for Disabled Customers: The website is designed with accessibility in mind, ensuring that customers with disabilities can navigate and shop with ease.

Mobile App Experience: The Nordstrom mobile app is user-friendly and offers a convenient shopping experience for customers on the go. It includes features like notifications for sales and the ability to manage rewards.

In-Store Experience (If applicable): Nordstrom's physical stores are known for their exceptional customer service and pleasant shopping environment. The integration between online and in-store shopping is seamless, with services like curbside pickup and easy returns.

Brand Collaborations and Exclusive Products: The retailer often features exclusive collaborations with brands and designers, offering unique products that can't be found elsewhere.

Gift Services and Registry: Nordstrom provides gift services, including beautifully packaged gift cards and a user-friendly wedding and gift registry, making it easy to give and receive the perfect gifts.

Online Community and Social Media Presence: Nordstrom has a strong online community and social media presence, engaging customers with style inspiration, product highlights, and interactive content.

Overall Shopping Experience and Satisfaction: Overall, Nordstrom delivers a satisfying shopping experience with high-quality products, excellent customer service, and a commitment to ethical practices. The retailer's attention to detail and customer-centric approach make it a favorite among discerning shoppers.

How to file a complaint about Nordstrom?

Here is a comprehensive guide on how to file a complaint or review about Nordstrom on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Nordstrom in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Nordstrom. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about Nordstrom on ComplaintsBoard.com.

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Contact Nordstrom customer service

Phone numbers

+1 (877) 794-5304 +1 (319) 846-4140 More phone numbers

Website

shop.nordstrom.com

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Use this comments board to leave complaints and reviews about Nordstrom. Discuss the issues you have had with Nordstrom and work with their customer service team to find a resolution.