Nordstrom Rack
reviews and complaints

On 1/6/17 my son attempted to return shoes I purchased for him, which was a christmas present, because of the color dislike. The manager at the mission valley rack in San Diego, Ca. (African American female) stated no refunds without receipt. As my son explained I threw away the receipt however, the rack tags, bar codes and box clearly shows it purchased from this store. The girl refused to discuss any issues without the receipt. She than said this is not a Nordstrom store, it is a Rack our policies are different. My son than called me and handed the manager the phone, as I attempted to discuss the situation she interrupted me stating, this is not a Nordstrom store, it is a Rack our policies are different. As I continued to try and discuss my concern she stated at least six time over my talking this is my stores policy. Very mad and frustrated I went to another Rack which they helped me as if I was a person. The manager at the mission valley store should have classes on how to treat customers, stop pretending like she has any power over people, or be terminated for her actions.

I ordered the boots on 12/9/16 (order #3679842). My order arrived on 12/21/16 only it was the wrong boot, wrong color, wrong size and wrong name brand. What am I supposed to give my daughter for Christmas? I called and after 45 minutes got a refund. I asked to speak to manager and never got to talk to one. I asked for a manager to call me back. No one did. Can I order these boots for delivery in January? Can I order a similar boot for delivery in January. I was told I can go to the Nordstrom Rack in Durham (75 minutes away) but the representative couldn't tell me if the store had any boots in stock. The store didn't have the boots. I always believed Nordstrom had an excellent customer service reputation. This is anything but that. Today's experience was awful.

On 11/11/2016 i purchased four ivory smooth pillars flameless candles plus remotes (The amazing flameless candle) from nordstoms rack haute look and on 11/11/2016 nordstoms rack haute look charged my credit card $60.00 for the four items. On 11/29/2016, i received one of the ivory smooth pillars flameless candle plus remote. Between the dates of 11/30/2016 and 12/7/2016 i contacted nordstoms rack haute look customer service several times to request a refund (Incident: [protected]). I provided nordstoms rack haute look customer service with all information including photos of the shipping label, the item & the box, which is too small to fit all four items.
Nordstoms rack haute look customer service promised, in writing, to return my calls and keep me updated with their “problem brand partner”; however, no one from nordstoms rack haute look called.
Nordstoms rack haute look promised, in writing to refund/credit my credit card for the items i did not receive, however, i never received the products i ordered or a refund.

I have ordered an item from www.nordstromrack.com and after I placed my order my item was priced down and its total cost was $200 less than I paid!
I immediately contacted customer service and asked them to refund me the price difference and they refused and said that when I made an order there was no sale!
Then I asked them to cancel my order and they said that it was not possible since the item was on final sale! But I bought it when it wasn't on sale!
These guys are absolutely ridiculous! Worst shopping experience ever!

I have ordered some items from Nordstrom Rack and weeks later I decided to contact their customer service and ask what was going on with my order. The rep I spoke to assured me that my order was already shipped and was on its way. I believed him and decided to wait a little bit longer. Another two weeks passed and I was already sick and tired of all of this so I called and demanded my money back. They said that it was not possible since my order was shipped. They said that as soon as I get it I can send it back and only then they'll give me a refund. The worst part is that I never received anything! It seems to me that they lied from the very beginning and that the whole thing was just a scam!

If you are lucky person then you can take a risk and order something from Nordstrom Rack. They have really nice products and it's really a great deal when you actually get what you paid for. But if you don't get anything then beware! Customer service is terrible, they never help and never listen. When you ask for a refund they become very rude and unethical. This site is like 50/50, all depends on your luck. Ordered from them several times and was very satisfied with what I received, great quality, nice products. But last time I contacted them and asked where my order was and received no information, they were not happy and didn't want to waste their time on me.

I work as a programmer from home and rarely go out, and even less to department stores. When I do go I like to purchase as much as I can that way I won't have to go back anytime soon.
From the moment I walked in the store at Washington Square I was shadowed step for step by this employee( blonde, single ponytail, homely looking gal)who never at any point I was in the store could ask me if I needed any help. There was multiple others, but from my experience they only hire loss prevention clerks disguised as sales associates. The problem is they don't keep a great disguise because none of the 5 employees could be bothered with asking me if I needed ant help. That would surely of taken the focus off of making sure I didn't steal. Great way to forever lose my business and at minimum 5 pairs of men's and women's boots and shoes. THE WORST EXPERIENCE EVER. TOTAL FAIL AND VERY DEGRADING. THANKS FOR MAKING IT ASSURED I ONLY SHOP ONLINE AND NOTHING THAT SMELLS OF THIS
CORPORATION. Any other fellow shoppers need advice on different options email me Donald [protected]@icloud.com