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None / subtitles and downloads

1 Philippines Review updated:

Everytime I go to my download list, the words " error loading subtitles" appear. What is strange about this problem is that the videos that I downloaded in the past is perfectly fine. However, the newer videos that I downloaded faces this problem.

Another problem of mine is that the videos which I have already downloaded and watched suddenly become "failed to download video."

As a company that ensures the best for its viewers, kindly resolve these problems and make this does not happen again. Thank you.

Ex
Dec 7, 2017
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Comments

  • 9w
      7th of Dec, 2017
    0 Votes

    should contact the company directly

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