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None-Personal Complaint / Machine did not discount gas after using my rewards points

This morning at the Shell gas station located on the corner of Atlantic Blvd and Chavez Ave, in the city of Monterey Park, California, I entered my Ralph's Reward Card number and the machine notified me that I would receive 20 cents off per gallon. The price for 91 octane was 2.99 on both signs (ine facing Atlantic, the other facing Chavez) and I filled my tank but the discount was not applied. Even the receipt itself showed an error, that I should have gotten 10 cents off with my Ralph's Reward, but no discount was applied and I pumped nearly 16 gallons, as shown on the attached receipt.

None-Personal Complaint

Dm
Nov 22, 2016

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