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Nomorerack is selling counterfeit Beats by Dr. Dre headphones. We received our pair on Christmas eve. They were not in a manufacturers box and did not include an owners manual. We thought for a second that these were perhaps customer returns or refurbished products, which would explaint the great price. We called today to ask and were told that these actual ship direct from a wholesaler who is well known on "webutation" for selling replica products. Nomorerack did not have any information on the product. Did nomorerack.com even investigate this seller? If they had they would have known immediately that this seller pushes fakes! There are several online complaints regarding this issue, all popping up since they first offered these a few weeks ago. Yet today they are selling more of these, now knowing that these are fake! Nomorerack offered to have us return these for a refund or an exchage. An exchange for what? Another set of counterfeits without a box or packaging? How do we send the product back for a refund when they were sent without a box and no packaging! If nomorerack is now aware these are fake they should give immediate refunds. Those of us who bought these are now going to scrounge to go get the real thing. Why should we pay return shipping and wait for a refund? I will be happy to send these back but want immediately repayment and paid return shipping! No one should have to wait for their money on a counterfeit product. I will spend the day spreading this online. Do NOT buy from this website!
Hi,
We are so sorry to hear about that you have not yet received your refund for your returned items. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi Alkuine,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Hi jwhitter,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
Look forward to hearing from you, and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I agree I am waiting on a refund and so is my daughter. They say wait three to five days. They already have received the merchandise but no refund yet. They are not true to their word.
I called yesterday to inquire about my refund, was told that it was "processing" LMAO! I know what that word to NMR means. It means squat. I finally told her if the money wasn't back in my account by this morning I was calling the Better Business Bureau and my lawyer. My $23 is now back in my account. Never again will I order anything from there. Never.
Hi Alkuine,
We would like to express our sincerest apologies sorry for the negative experience you had with our website. Please bear in mind that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account and of your order to experience@nomorerack.com, we would be more than happy to assist you and have this matter resolved immediately to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
The same thing happened to me and I never got anything...they stole my money!
Hi Griosek,
Good day! I would like to begin by saying that we apologize profusely for any inconvenience we have caused you. We would like to reassure you that we are more than willing to have this matter immediately looked into for you. If you can please email the details of your account/order to experience@nomorerack.com, we will immediately rectify this matter to the best of our abilities. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
I had the same thing happen to me! I ordered boots for $23 They never shipped although the company tried to tell me they had and must have gotten lost. Uhm, sure. I've complained numerous times, was given a $5 credit and promised that my money would be reimbursed but I'm still waiting. No money.
Has anyone ever filed a lawsuit against them? Or what is the procedure? I just want my money back!
please visit this facebook page and hit like and share. Nomorerack is A SCAM. Just wanting to get the word out there about them. They used facebook to get sales maybe we can save other money.
Hi,
Please accept our apologies for any inconvenience we may have caused you. We certainly assure you that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account and of your order to experience@nomorerack.com, we would be more than happy to assist you to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as
possible.
Hi,
Good day! We sincerely apologize for the negative experience you had with our website. Please know that we would do anything we can to help you out and we want to thank you for your continued support. We certainly assure you that we are more than willing to have this matter rectified for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to settle this to the best of our abilities. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Hi Rittexe,
We deeply apologize for the negative experience you had with our website. We are sorry to hear that you have not yet received all of the items that you have ordered. We certainly assure you that we are more than happy to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we will immediately move on with the resolution of this concern and settle this to the best of our abilities. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Hi,
Kindly accept our sincerest apologies for the negative experience you had with our website. We are sorry to hear about the inconvenience you have experienced regarding the shipments of your items ordered. We would like to let you know that we are more than willing to have this matter rectified for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to settle this to the best of our abilities.
Again, we sincerely apologize and rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
I did receive the boots - the quality it terrible - they are like slippers - everyone that didnt get them- your are not missing anything - i have requested a refund so i can use my money to buy real boots
I received a email stating that the Boots I order had been shipped, but yet to receive them...But if I where to receive them I wouldn't dare put them on my foot or a child feet...These are HEARTLESS CRIMINALS behind this SCAM, no telling where they getting these item from, may have puts something in/on the shoes with the intent too ROTTEN my/our FOOT off and I'm sorry but $24 plus dollar isn't worth that...But I shop online pretty often NEVER once did it cross my mind I was about to become a victim of a SCAM...PLEASE stay away from Nomorerack.com Website...
You want from Nomorerack.com but if you filed a complaint with the credit/debit card company you have a chance of getting it back...Good luck!
Hi,
Kindly accept our sincerest apologies for the negative experience you had with our website. We most certainly assure you that we are more than willing to have this matter rectified for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to settle this matter to the best of our abilities.
Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
i have contacted Help me Howard, this company needs to be exposed
Hi,
We sincerely apologize for the negative experience you had with our website. We are sorry to hear that you have not yet received your order. Rest assured that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Hi,
We are sorry to hear that you have not yet received your order. We sincerely apologize for the negative experience you had with our website. Please know that we would do anything we can to help you out. Rest assured that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this matter to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Horrible, awful, terrible, those are just 3 of the words to describe this rip-off company. I sincerely think they need to be investigated by the Attorney General. The same thing has happened to both me and my sister. Orders placed, partially shipped, some items never received, the standard response of we will refund your money after 21 days, blah, blah, blah. One item I placed took over a MONTH to receive. I finally blasted them an email and surprise, surprise, my items arrived. I have had it with this company, they should not be in business. I warn everyone, do not shop here or you will go thru the frustrations others have, just read the complaints. They are all the same.
Hi,
Good day! We sincerely apologize for the confusion and the trouble you had in getting the Return Policy information, for full information regarding our return policy, you can always refer to our FAQs page at http://nomorerack.com/info/faq. We absolutely assure you that we are more than willing to have this matter rectified for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Hi,
Please accept our sincerest apologies for this negative experience you had with our website. We are sorry to hear that you have not yet received your order. We certainly assure you that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Hi,
We are sorry to hear that you have not yet received your entire order. Please accept our sincerest apologies for this negative experience you had with our website. We absolutely assure you that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Hi,
Kindly accept our sincerest apologies for the negative experience you had with our website. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
It usually takes 2-3 weeks for the refund of returned items to be processed, we are sorry to hear that as of the moment, you still have not received your refund for the item that you have returned. Rest assured that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
You have also been victimize...I was also SCAMMED by these CROOKS...I order Boots and never received them...Its been almost a month...Sent me a invalid tracking number through Fed-Ex., so I called Fed-Ex 1800# only to be told that number couldn"t be tracked ...SHOPPERS BEWARE!
Hi,
Good day! We sincerely apologize for the experience you had with our website. Please bear in mind that we are more than willing to have this matter immediately settled for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Hi Michele07,
Good day! Please accept our sincerest apologies for the negative experience you had with our website. We are sorry to hear that you still have not received your order. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities. Please know that we would do anything we can to help you out and we want to thank you for your continued support.
They have a phone # but don't expect much help.The number is [protected].Good luck
You should contact the Better Business Bureau. They are the ones that got the ball rolling for me. You can file a complaint online, and they will contact nomorerack on your behalf. The BBB contacted me the very next day. The BBB is very familiar with nomorerack, so that should help. I pray you can get this resolved and have a Merry Christmas. If it is a little later than Christmas, the children will understand, I too came from a family with five kids. My dad worked as a carpenter, and during this time of year didn't have a lot of money. Mom and dad always made it great for us, even if we didn't get everything we wanted, we had all we needed. God bless you and your family.
Hi Derimoke,
We sincerely apologize for the negative experience you had with our website. We are sorry to hear that you still have not received all of the items that you have ordered. Rest assured that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi EShopper88,
Please accept our sincerest apologies for the negative experience you had with our website. We are sorry to hear that you still have not received all of the items that you have ordered. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi Minter,
We are deeply sorry for the negative experience you had with our website. Please know that we would do anything we can to help you out and we want to thank you for your continued support. We are sorry to hear that you still have not received all of the items that you have ordered. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
What is the 1800 number? I cant find one!
Very smart decision by not ordering from nomorerack.com! They think they have outsmarted people, but we are going to fight back! One way or another the people will win over this fraudulent website!
If you paid with paypal file a complaint with them, if not file with the credit card you used. I have already filed and escalated mine through paypal. They have no intentions of sending me those boots. They closed my account because I continued to complain.
Elaine I am currently dealing with the same problem i ordered 3 tablets for my children in 11/28/12 can you tell me how long it took to get your refund? I have emailed them and they gave me a real standard 2-3 weeks per FAQs answer. If I don't get the refund I wont be able to get them something else.