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Posted: Mar 9, 2013 by    

Refund and return

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Gardnerville, Nevada
United States
Where do I begin??? I got 2 items, coming from different areas, had to send them back, the shipping cost me more than the items themselves. So I talk to live chat and she keeps telling me to read the return policy. I was furious that they don't tell you, in advance, that you do not get a REFUND, but an IN STORE CREDIT. I never wanted to order from this store again and now I'm getting an IN STORE CREDIT!!! I did call the customer service number and that lady was helpful and gave me a refund on my pay pal account. But, wait, not the whole amount. Somehow, I still got the in store credit, providing the remainder of the credit. Now I have to order from them again and wonder what the quality of the item will be.
I ordered the infrared knee pad...I got one as shown. A week or so later, I get a different kind all together...plus it's in a size XL. I have very skinny legs and don't know where they got this size..it doesn't fit, but I'll not go through this process again. Hopefully I can find someone to use it, cut my losses here and never order from them again. Wish I had found this site before I ever ordered, I will know better on future purchases. PEOPLE, PLEASE don't order from this store!!!
Complaint comments Comments (6) Complaint country United States Complaint category E-Shopping


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N  9th of Mar, 2013 by    0 Votes
The return and refund policy was available to you in advance - it is clearly stated on their website.
N  9th of Mar, 2013 by    0 Votes
Where do you begin???

By READING the terms and conditions.
N  11th of Mar, 2013 by    0 Votes
Hi dlr0740,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
N  28th of Feb, 2014 by    0 Votes
I want to return an item purchased. I need confirmation to return.
N  28th of Feb, 2014 by    0 Votes
I would like to return an electric Wall Mount 1500W Fireplace with dual heat Settings
NMR order # 13421526-16020506
N  12th of Mar, 2014 by    0 Votes
I would like to return Hanes men's underwear need help

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