I have purchased a Nokia 6300 from Soul company last July 2006
Since March this year the phone started palying up. I went to soul and I dpropped my phone for service and they have informed me that the phone still under Nokia's warranty.
The phone had returned back to me within 2 to 3 weeks (had no phone) and it was unrepaired, as a result of that I sent my phone twice to them and with no good outcome. waiting another 6 weeks
Soul company suggested to go to the company directly to drop off the phone... I did as they suggested on 20/06/08 Friday and here again where the bad service started
1. Poorly customer service of showing any sympathy for the time I wasted since March
2. Customer service representative has informed me that the phone will be ready next Tuesday
3. I have showed him a receipt of my purchase including warranty
Today 07/07/08 Phone has not been returned to me yet.. I called them more than 8 times, Once they said the phone is expensive to repair so it better ifyou buy a new one.
Then when I showed them again and again the warranty, they said ok we will replace it and it will be deliver to you, I have received nothing so far
I called today again 07/07/08 to find out what happened with the delivery, the person I spoke to, he said there is no new phone will be delivered, we actually fixed your phone up... I gave up with them and still I havent received my phone.
I tried to speak to a manager or any one in charge, their excuse is that they are busy on other calls and they refused to returned my phone calls... BAD SERVICE
Please help me here... They are the worse I ever dealt with in my life.