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2.5 844 Reviews

Nokia Complaints Summary

319 Resolved
525 Unresolved
Our verdict: Engaging with Nokia, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
S
12:00 am EDT

Nokia service misbehavior

This is about my Nokia phone 6300 model, which had some problem and I took the same to the Nokia Care run by Skyline, Chnichwad Pune 33. Till now I am given dates to collect my handset but when I used to reach there, the response was same "After 2 days"... I consulted the manager who was not entertaining customers for an unknown reason and was very misbehaving. I told them to return my handset and for that they demanded again 2 more days!

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Customer Nokia 5800
, IN
Oct 14, 2010 6:23 am EDT

Nokia Service Centre, Aundh is pathetic.

My Nokia phone was not getting switched on due to some problem. They told me it will require 3500 to repair (my mobile is in warranty period). After asking repeatedly why 3500 is required and which part of the mobile is damaged, they told me they need to clean the mobile then only they can tell which part exactly is damaged. But it will take 3500 maximum for repairing.

One more important thing about the service centre which surprised me is the behavior of their receptionist which is horrible.

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Mahendra bhagavan sonawale
, IN
Sep 11, 2009 8:51 am EDT

To,
Nokia Care Centre,
Pune
my mobile stolen dated 14.06.09 at 5.30 pm from karvenagar. i have file FIR to police station at warje police station the mobile details as follows
Model : - Nokia 3110 C
IMEI No.: [protected]
Contact No.-[protected]
please help me i have lost Many important data from my Memory card & many contact lost due to stolen my Handset please help Me if any query please contact My alternate No.[protected].
Email ID : sonawale_mahendra@yahoo.co.in

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sonawale mahendra
, IN
Aug 06, 2009 2:57 am EDT

my Mobile stolen someone details as following
stolen Date - 14.06.09
Model- Nokia-3110c
IMEI No.[protected]
Bill No.790 purchase from Telephone shoppy at Rahul complex Near Krishan Hospital, Paud Road, Pune -38.
i am requesting you please you got any idea about anyone used please contact My ulternate Mobile No.[protected] or Tel- [protected]

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asmit
, IN
Jul 13, 2009 9:40 am EDT

I purchased 5610 Nokia mobile in august 5 2008. After 10 months, I faced a problem with this set.

Sometimes upper key pad lights are not going to turn off, so I have to restart the mobile every time.

Due to this battery back up is also very low.

After giving my mobile to services center, 1st time they updated my mobile version but problem is not resoled yet. Due to this I have given my mobile to the same service centre again. They did something. But I am still getting same problem. Now its 3rd time I have given my mobile to

Swarget pune new India telicom. Whenever I called them, they give me every time same reason as

Over computer is not working we don’t have power supply etc. But for the last time when I called them, they are telling that a part from mobile has to be replaced and they are not having it with them.

I am so much disappointed with the sercive from Swarget pune new India telicom ( Authorized service centre of NOKIA ).

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mahendra sonawale
, IN
Jun 27, 2009 1:15 am EDT

To,
Nokia Care Centre,
Dear Sir,

i lost my nokia mobile i have bills and box where to trace it
from which nokia mobile i can trace it the details as follows
Model:- M 3110c
IMEI No.:- [protected]
Sim:- IDEA
Mobile No.[protected]
contact No.[protected]
Mail ID :- sonawale_mahendra@yahoo.co.in

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murtaza
, IN
May 28, 2009 1:59 am EDT

i lost my nokia mobile i have bills and box where to trace it
from which nokia mobile i can trae it
murtaza
jamalimurtaza@hotmail.com
[protected]

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manish srivastava
, IN
Apr 06, 2009 8:31 am EDT

Hi,

I was using Nokia5200 since past 17 months but suddenly in december its display got blank and a blue screen was showing up. I had given this to nokia care, Aundh pune for repairing. I dont know what they did with my mobile but it had caught many problems like key pad not functioning properly, a spot on the screen and above all they have removed all my contacts and SMS from my mobile. When I asked them about the lost data they said that its in our policy that we dont guarantee for data but I read in documents that they can not delete data unless they inform the customer. I was in hurry so I took the mobile and came back but after 8 days that screen display problem again occured but since mobile was at my native so I could not go to nokia care immediately. Last week when I went to them they said this is some different problem than previous one so you will have to pay again 1100 Rs for repairing. Its all ### and nonsence and they have shown no sense of resposability or accounatability. Is this how noika care deal with nokia customers and if this trend continues then I am afraid that people will stop using noika.

I have already complained it thrice but I did not hear anything from nokia yet. They dont even bother to speak to their consumers.

Thanks & Regards,
Manish Srivastava
[protected]

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Savita
,
Aug 25, 2008 9:09 am EDT

This is about my Nokia phone 3120 model, which had bought 4 days ago and the problem is one side of keypad started to faint and I took the same to the Nokia Care for replacement, i told them just to replace the keypad they told me that to bring product and accessories so they can send to Nokia center. The product will go to verify so I Confirm when will i get it back they simply told don't know I bought it for 7, 200 this is a service you give us please suggest me who consult, i want replacement of that mobile.
Please reply fast

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KIRAN R. KULKARNI
,
Aug 16, 2008 2:21 am EDT

All,

I am regularly using NOKIA cell phones from Last six years. In the beginning of my professional life, I purchased NOKIA 1100 & after satisfactory performance of the same, I purchased NOKIA 5300 handset last year. Performance of the same is good one.

After satisfactory performance of both the handsets again I purchased NOKIA 1200 in May 2008 from Subhiksha Mobile Shoppe ( Pune – Deccan Branch )
The Details are as under

Bill No. : - 31729 Dated 01.05.2008
Model: - 1200

IMEI [protected]
Month of Mfg. :- April ‘ 2008

After 2 month use of NOKIA 1200, one day the display of the handset is not working & automatically gets off after turn it on.

So I visited Subhikska for the same on 16th of July, they told me that this handset is in Warranty period & you should go to Akshay Telecom for further clarification which is an authorized NOKIA Care Centre. I went to Akshay Telecom on same day. The counter personnel collected the handset making a Job Sheet (Job Sheet No. : - [protected] / 080716 / 58) & said that there is a problem with a handset, this should be submitted to NOKIA for repairing, servicing & you will get this after 8 days.

I went on 24th July for collecting the handset but there is no proper feedback from the concerned from Akshay Telecom personnel & he had confirmed that the handset will be received after another 8 days period.

I waited for 8 days & went again to Akshay Telecom on 31st July. The personnel said that the handset is repaired. But the said problem was not resolved & the problem still persists (Handset Display Problem ). Again I came back to home with empty hands listening the answer from Akshay Telecom that you come after another 8-10 days.

After this experience I went again to Akshay Telecom on 7th August for the collection of handset but it’s my bad luck that again I heard the same sentence that you come after 8-10 days. This is really ridiculous. Once again I asked to Akshay Telecom personnel what is exact problem with the Handset, but she failed to give proper explanation..

I told her that I want to meet your Branch Manager & I am explaining this history to him.
At that time Mr. Ashish (Contact No. : - +[protected]) met me & he successfully convinced that you come after another 8 days; if this handset is not get repaired I give you a stand by Handset.

On 13th of August I meet Mr. Ashish of Akshay Telecom for my handset collection, but unfortunately he told me that another 8-10 days required for handset repairing & he give me a stand by handset which is NOKIA 1100.

From above, it is evident that despite frequent follow-ups with your authorized Nokia care centre my problems are still not resolved. This is not the way to react with your customer. You should give respect to your customer & provide proper services to him as Mahatma Gandhi already said, CUSTOMER IS GOD & YOU SHOULD RESPECT HIM.’

So, I once again request you to resolve my problem with immediate effect, otherwise if there is major mafucturing defect with the Handset kindly make arrangements to issue me a NEW HANDSET from Subhiksha Mobile Shoppe.

If required I will send Scan Copies of…………

• Handset Bill Copy
• Akshay Telecom Job Sheet Copy

Due to such services to the customer I purchased MOTOROLA ROKR E6 which please note.

Pls. look into the matter on top priority & on urgent basis.
Your valuable reply in this regard will be highly appreciated.

Thanks,
Your badly suffered Customer

Kiran R. Kulkarni
( +[protected] )

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Jordanian
,
Jul 29, 2008 7:16 am EDT

I agree, Nokia service centers only provide bad service. Golden Mobile, an authorized Nokia service center in Jordan, is among the worst. They have a very bad service. The staff needs some kind of course with title:"How to respect customer time". Very disappointing and irresponsible !

ComplaintsBoard
T
12:00 am EDT

Nokia poor quality product!

I have Purchased My Nokia 3110c on 29/06/2007. From very next Month it giving problem. Getting restart again & again when insert a memory card. I have scanned the memory card & there is no virus in the memory card. Two times it will restart & third time phone will switched off. Again i have to restart the phone. It will work properly then. If i switch off the phone update the music library, again it will start giving problem. This is some thing to do with the phone it self. And Also its Ringer Problem Occurred After2 Weeks.

Very poor quality phone!

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Badal Datta
,
Jul 19, 2007 12:00 am EDT

5 hours ago i brought a nokia 2310 from THE MOBILE STORE,P-21 KALAKAR STREET,KOLKATA700001. The shop owner told me sir you can charge your mobile at lest 10 hours, but after 4 ours our mobile display the one underline looking and i am really SHOCKED and really unhappy, because i believe nokia mobile but at this present nokia is a third class in the world.

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prateek yadav
,
Oct 25, 2007 12:00 am EDT

why...? Nokia gives now a bad performance .When my set nokia 3110c
restart automatically so i scan my set but there is no virus .i have only one week to handle it and it give's problem .

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Mansoor Khan
,
Sep 04, 2007 12:00 am EDT

I have purchased nokia 3110c on 07/08/07 from Subhikha trading, Mulund, Mumbai, Maharashtra, India. From very next week it giving problem. Getting restart again & again when insert a memory card. I have scanned the memory card & there is no virus in the memory card. Two times it will restart & third time phone will switched off. Again i have to restart the phone. It will work properly then. If i switch off the phone update the music library, again it will start giving problem. This is some thing to do with the phone it self.

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bedazzle
, PH
Aug 24, 2009 4:29 am EDT

i have a Nokia 3110c phone. the problem is, everytime i try to switch it on, it only shows the Nokia Logo then flashes 3 times then continues to fully switched off. i switched it on again but same thing appears. i cannot open my cellphone to restore factory settings or etc. i followed the steps given by other users having the same problem but nothing happens. its been 4 days and my phone is totally off. can somebody help me please?

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Jasvinder Singh
,
Apr 04, 2008 3:12 am EDT

I have ourchase nokia 3110c for the past one week and from that time on it has given me problem. First, it restarted again and again for three times before giving out and then it happens again. I am very dissapointed with this problem and wish Nokia can do something about all this problem. Can i get a replacement handphone for this. Does anyone read this complain?

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Inderjit Wali
, IN
Jul 09, 2011 9:32 am EDT

Name: Inderjit Wali
Address: #121/A Surya Vihar, Wazir Bagh, Anand Nagar, Bohri, Jammu-180002
Model:Nokia 3110 c Black 1GB
Email:waliinderjit@gmail.com
IMEI no:[protected]
I lost my cellphone on 26th June 2011

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jigar.j. shah
, IN
Jul 07, 2011 10:01 am EDT

i have nokia 3110c which i have bought 2 and half year before after the guarantee was over every monthly i have to update my software.

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jitendra kumar gupta
, IN
Jun 15, 2011 5:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

dear sir i lost my nokia 31110c mobile on railway platform 14th june night...
which was picked by some person...he answered my call once..after that he switched of the mobile...can you help in tracking the location of the mobile...i'll be grateful to you...thank you sir...

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Anbu
, IN
Jul 06, 2010 4:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My imei number is [protected]. I want the phone to useful for the person and use mobile number that stole it...

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Musaadamu
, NG
Jan 19, 2010 8:45 am EST

My mp3 player is no more working, it will be updating for several times and later it shws file not found, i even restored d factory settings but it failed, and d files are there.

ComplaintsBoard
P
12:00 am EDT

Nokia poor quality product!

I have been using the Nokia 5700 for two months now. This phone was released over here 4 months ago, and yet there happens to be no firmware update for it. It works good and is an excellent phone, but there are certain bugs which are very annoying like:

1) In the log even if u have received a call from a contacts home(thereby showing the home icon which u may have selected during saving the contact) this home icon, appears only when u call from the contacts or when u receive a call. i.e suppose u get a miss call and when u say view, u will see the contact with mobile icon, even if he called from home. This is annoying as suppose u call the contact after viewing the missed call, u call at the persons land line thinking it his is mobile (even when u call him u see the mobile icon though ur calling at his land line).

2) Sometimes the green button stops functioning in the log. i.e if u press the green button to see the log, u see it, but if u call a contact by pressing the green key again it doesn't work. Even if u go in options and select voice call it wont work.

3) Repeated errors saying connection error though the network is fine.
4)Whats up with the camera? Nokia mentions it to be 2 mp but if u use it in a little low lighted conditions, ur pic is screwed with weird colors and poor image quality.

5) The phone restarts automatically (very rare).

6) This isn't a flaw, but i recommend nokia to implement it. When music is on and ur phone is locked, while on loud speaker mode u have to unlock and change the volume. I suggest nokia to allow the volume to be changed even when the phone is locked.

7) This ones very weird. When i keep an alarm and when the alarm rings, i cant snooze or turn it off directly, i have to unlock, and the weird thing is the screen seems to be off! :S

Beware of Nokia!

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waqas
,
May 31, 2008 4:08 am EDT

i have been using this phone for more than 6 months and i am satisfied camera is awesome 6300 nk is suppose to be 2mp as well but this is far much better restart you may have a faulty handset and the alarm thing is totally bull**** because i have got alarm for the last 4 moths and it gives you all the options th

ComplaintsBoard
G
12:00 am EDT

Nokia puk code

I followed instructions in the Nokia 6126 manual to the letter. It wouldn't let me enter any PIN security code and when I made a 3rd attempt, it locked up and kept asking for a PUK code. Customer service said that I've lost all of my telephone numbers because the SIM card was now invalid ("fried" as she called it"). All I wanted to do was to enter a simple 4 letter PIN code and I ended up losing ALL of my contacts. BOY AM I EVER PISSED OFF!

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H
12:00 am EDT

Nokia scam lottery

I've received the following email stating that I have won 91000GBP, however the payment release form requires the following information:

1. Name & Surname
2. Mobile Number
3. Payment to either DHL, FedEx or UPS for delivery fees, approximately 500 pounds
4. Delivery Address
5. Copy of drivers licence or international passport for identification.

I am also required to keep my win strictly confidential until the said funds has been received. This is to avoid impersonation or double claims which they claim they have experienced in previous draws. Below is the email sent to me. I would appreciate if you would advise soonest if this is a scam.

Regards
Hayley

Date: 31st August, 2007.
Congratulations, we the staffs of NOKIA congratulate you as one of our lucky winners. Your mobile number have won you the sum of £91,000.00 GBP (Ninty One Thousand Great British Pounds) and all information concerning the facilitation of your claims will commence as soon as you fill and submit the NOKIA PAYMENT RELEASE FORM.

Note: Your mobile number tagged to your winning verification number falls under the African Mobile network category.
VERIFICATION NO.: CN-*********
Winners under this category are assigned to the NOKIA payment centre in Africa

Nokia Nigeria
4th Floor Left Wing Coscharis Plaza
68A Adeola Odeku Street
Victoria Island
Lagos. Nigeria

Name: Mr. Aliyu Abubakar
Email: nokia.[protected]@yahoo.com
Tel: +[protected]
+[protected]
As soon as you fill and submit the form, it will be forwarded to Your payment center (Nigeria). You are required to call the office for Acknowledgement.

Congratulations once again.

Yours faithfully,
Dr. Anthony Floyd
+[protected]

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sharath775
, US
Jun 15, 2010 7:22 am EDT

i have got a mail from nokia@live.com
of i am winning the nokia lottery for the annuversury.

and i am send my details and give my phone no also.

then befor 2 day i got a call from +[protected]
from uk.
yesterday he call from delhi.
and say i have to deposit 25000 indian rupees to get the claim.
not he cancel my winning.and go back.
how i will belive.
is this true.
if yes it will cancel?

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JOEL PMK
, IN
May 15, 2010 5:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I GOT EMAIL THAT I HAD WON 100, 00000 GBP. IS IT TRUE?

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khloee04
ft wayne, US
May 15, 2010 5:58 am EDT

NO. it is a scam. Ignore it!

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nadira almeida
, CV
Apr 07, 2010 12:57 pm EDT

recebi um sms no meu telemovel n +[protected] que ganhei 2, [protected] EUR na loteria

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Alexandrino Spencer Évora
, CV
Mar 29, 2010 5:57 pm EDT

Concordo com todas condições referidas

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Alexandrino Spencer Évora
, CV
Mar 29, 2010 5:50 pm EDT

Recebi ma mensagem de email de nokiabelgium@gmail.com no meu telemovel numero 9915508, que ganhei na lotaria Nokia lottery 2.500.000.000, 0 euros, preciso saber se é verdade, via meu email alex.evora@hotmail.com espero ter uma resposta

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lyle
Gilroy, US
Feb 25, 2009 10:14 am EST

this is what it said perbatum
Once again Congratulations, Winner, we the staffs of NOKIA congratulate you as one of our lucky winners. Your email address have won you the sum of £1, 000, 000.00 GBP (One Million Great British Pounds) and all information concerning the facilitation of your claims will commence as soon as possible.

Note: Your email address tagged to your winning verification number is

VERIFICATION NO.: CN-[protected]

Every section on the form to the best of your knowledge be correct so as to avoid any form of falsification which could render the form useless and might lead to disqualification.

Note: that your funds have been insured and no deductions of any kind can be made on your funds due to the following reasons as follows below

(1) Funds has been Insured to an High Insurance policy that make it difficult to deduct from.
(2) Beneficiary is the one to pay for any Imposed Charges against his/her funds.
(3) The British Government stated in The BHC Law book 45-1 stanza 12, That winning funds should be remitted In exact value of amount won to winner.

YOUR WON PRIZE IS CONSISTING OF A SEALED WORLD BANK CHEQUE OF £1, 000, 000.00 GBP THAT WILL BE ISSUED OUT IN YOUR NAME, WHICH CAN BE CASHED AT ANY STANDARD BANK IN YOUR COUNTRY ] AND ALL NOKIA ORIGINAL CERTIFICATES REGARDING THIS PROMOTION.

DUE TO THE AMOUNT OF MONEY COMING IN A CHEQUE TO YOU, IT CANNOT BE SENT TO YOUR LOCAL DELIVERY SO THATS IS WHY WE ARE GOING TO USE A DIPLOMATIC SERVICE DELIVERY FOR THE OPTION YOU HAVE CHOSEN, AND THIS DIPLOMATIC SERVICE WILL DELIVER YOUR PARCEL TO YOUR DOORSTEP AND TO WHOSE SIGNATO

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lyle
Gilroy, US
Feb 25, 2009 10:12 am EST

I have received one fro nopkia group also same words. I am going to send bunk banking info just to D__k with them

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Akbar ALi
, PK
Jan 31, 2009 12:00 am EST

i dont beleave
its froud totaly
one sitting in asia and his claim officer in africa
idont beleave it.
when a person give his/her nic, license they use it for illigale things,
dont give your confidensional information to a person whome you dont know.

regard
Ali
Pakistan

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Sugumaran
,
Oct 02, 2008 5:22 am EDT

Dear sir,

Please make sure that the above nokia promo is true. can you advise me if its happen to me.

ComplaintsBoard
R
12:00 am EDT

Nokia not received battery till date

I have registered on nokia default battery site on approx 15 days, till date i have not received the fresh battery and i am till date using the default battery. Very poor service.

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ankur agrawal
,
May 14, 2008 12:31 am EDT

my nokia battery No. : 0670400417535N016F20365265 is defected accepted by company but nut not agree to replace

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g.chandramohan
,
Apr 16, 2008 11:14 pm EDT

From,

G.CHANDRAMOHAN.
4/766 MAHALAKSHMI NAGAR 4th
STREET,
K.PUDUR,
MADURAI-625007.
RES.PH.NO:[protected]. CELL: [protected]
E-MAIL-chandra_sacs@yahoo.co.in

TO,

MAIL ORDER SOLUTION, INDIA,
CUSTOMERSERVICE DEPARTMENT,
ANDHERI,
MUMBAI.

Respected sir,

I have sent my battery replacement delivery to mail order solution, andheri, mumbai, dated on MARCH 3/3/08. My battery no. is: 0670400363563N175723107201. After few months I also queried about this to Nokia Customer Care Center, they told me that they despatched my battery, and I will get it soon. But till today I have not received any battery from them.

So I request you to kindly take necessary action for my battery replacement in my above address.

Thanking you, Sir,

Yours,
G.Chandramohan.

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V.MURALI PRASAD
,
Mar 18, 2008 7:27 am EDT

Kindly replace my battery,

I am using nokia 2310 mobile and MY BL-5C nokia, battery is using which is not working properly while charging within 5min it is get heated up, so i keep this battery since some months, Kindly replace the battery which is usafe for me at this moment,
My battery No-[protected]
L075220101395
MADE IN CHINE,
MY ADDRESS:
V.M.PRASAD,
Qr.No. 56/B, ECC Flats,
Kadma, JAMSHEDPUR-831005,
JHARKHAND,INDIA

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karin commerford
,
Oct 18, 2007 3:32 am EDT

Good day,

I bought a Nokia N95 on the 5/10/2007 and on the 08/10/2007 I took it back with problems on the navigator that was not working, after I got the shocking news that I must pay R800 license to Garmen for the navigator to work I specially bought the phone for its capabilities with the navigation system in witch I am very disappointed in nokia because nowhere its stated that any amount must be paid for the navigator to work even in the specs of the phone its says that it is installed and 100 country’s can be viewed. The important point is the application of the navigator is part of the System software of the phone, when I ordered the N95 I expected it to have the full spec and functionality as Nokia has advertised it, and the Settings and I should have the ability to get this function working with no quibbles.

I find this extremely irritating and somewhat monopolizing

Can you please assist me with this, added is the specs of the phone. Built-in GPS navigation

Installed Maps application covering over 100 countries

Now don’t you think after eventually paying for the phone times over by the end of the contract should I have to resort to wayward means to have a fully functional (as intended by the manufacturer ) phone?

Regards,
Karin Commerford.

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mahendra patil
,
Oct 18, 2007 1:11 am EDT

I have registered on nokia default battery site on 16 AUGUST 2007, till date I have not received the fresh battery and I am till date using the default battery. Very poor service!

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Noel Gomes
,
Sep 27, 2007 6:25 am EDT

I had registered my complaint to Nokia via the net regarding my default Battery BL -5C, giving all details on 16/08/07 and till date I have not received the new replacement. When will it be despatched.

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gaurav gupta
,
Sep 27, 2007 6:20 am EDT

i complained when the news about battery was out...i think its over 1.5 month now and no response yet.

very very bad service.
now i couldnt even find a link on nokia site to re-register the complaint

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Abhishek Shrivastav
,
Sep 27, 2007 6:04 am EDT

I have registered my default battery last month but till date i have not received the replacement battery.Is there any one who can tell me when whens the battery going to be replaced.

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S.K. Tripathi
,
Sep 24, 2007 3:06 am EDT

I have registered on nokia default battery site on 15/08/2007 days, till date i have not received the fresh battery and i am till date using the default battery. It Shows your negligence of customer care services.please send immidiately the replacement battery.

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manish
,
Sep 17, 2007 8:41 pm EDT

I agree .. same has happened with me 2

ComplaintsBoard
A
12:00 am EDT

Nokia faulty bl-5c battery

I am having set (NOKIA-6030) , and it contains battery BL-5C of the same lot for which M/S NOKIA issued an product advisory.

On 3rd of august while receiving an In coming call this set was over heated like red hot. I immediately switched off my set and after some time when I again switched On it the screen of this mobile was damaged. when i visited Nokia Care Center for getting it repaired the center In charge did not listen my complaint and insisted that due to our mishandling set has damaged and the repair cost is to beraed by us. Although after this news of product advisory when I again visited Nokia Care Center , they told that battery is to be replaced being of the same faulty lot, but they refused to replace the set which was damaged due to faulty Battery. Stay away from Nokia!

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S
12:00 am EDT

Nokia replacement of phone but seems to be 2nd hand

I have given a 5200 nokia phone in the service center on 17/07/2007 for loud speaker /ring tone not working. They returned it but on 31/07/2007 same problem has arrived. After that on 28/08/2007 they had returned me a new phone as they say having 68 pictures of a family attached on the phone gallery.on inquiring the service center replied head office has end it like that. I do have dough that the phone is 2nd handed and i like to tell nokia how they deal with customers. The company is caring high on phone but service is really low to the standard. I don't know where to say but please be careful viewers check before delivery

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M PRABHAKAR SASTRY
,
Oct 01, 2007 6:23 am EDT

I HV SUBMITTED MY COMPLAINT FOR REPLACEMENT OF BATTERY BL-5C BATTERY THRU NOKIA WEBSITE. BUT I HV MENTIONED MY ADDRESS MUMBAI MY BATTERY IDENTIFICATION NUMBER IS : 0670400363563N283213109617
I HV SUBMITTED THIS THRU NOKIA WEBSITE ON 17/8/2007 BUT TILL DATE I HV NOT RECD REPLACEMENT BATTERY HENCE I REQUEST YOU TO PLEASE CHECK UP THE SEND THE SAME AT THE FOLLOWING ADDRESS IMMEDIATELY PL

MOB NO : [protected]
TEL : 91-22-[protected]
ADD : M PRABHAKAR SASTRY
ROOM NO.16, TRILOK CHS LTD.,
KATEMANIVLI (P.O),
KALYAN (EAST), DIST: THANE
MAHARASHTRA STATE-421306

AWAITING YR PROMPT REPLY SOON PL

B REGDS

M P SASTRY / MUMBAI / INDIA

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v. parthasarathy
,
Sep 29, 2007 3:11 am EDT

My complaint has been registered with Nokia for replacement of BL-5C battery. As per their response my battery is still in delivery (since 20.8.2007). Let me know when can I get my battery. shall come personally and collect it from you. please reply.

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gautam jain
,
Sep 28, 2007 10:41 pm EDT

SIR , WE BRING TO YOUR KIND ATTENTION THAT WE HAD PURCHASED MOBILE NO (6630 ) DATE 5-4-2007 FROM INTELLIGENT MOBILES 19 MG ROAD , NEAR POLICE STATION DEWSA MP TIN NO [protected] PH NO [protected], [protected], THE PIECE DID NOT WORKED PROPERLY WE CONTACTED YOUR AUTHORISED SERVICE STATION NOKIA CARE AT DEWAS MP ( TONK COMMUNICATION 16/1 MOTI BUNGLOW MAIN ROAD DEWAS (MP) TEL NO [protected] . AFTER TWO DAYS THEY INFORMED THAT THE PIECE CAN NOT BE REPAIRED BUT WILL BE REPLACED . AFTER TWO MONTHS THE NEW PIECE ARRIVED AT CENTRE WHICH IS BEARING MODEL NO 6681 . WHEN WE ASKED THAT WE SHOULD GET THE SAME MODEL IN REPLACEMENT THEY REFUSED AND SAID THAT NOKIA COMPANY IS GIVING THIS PIECE .WHICH WE DO NOT WANT . WE REQUEST YOU TO LOOK INTO THE MATTER URGENTLY OTHERWISE WE WILL BE FORCED TO GOTO CONSUMER FORUM COURT . KINDLY TREAT THIS URGENTLY AS THE MATTER IS PENDING FOR LAST TWO MONTHS .
ADDRESS SIR JOB SHEET NO 4222
GAUTAM JAIN
2 RADHA GANJ , NEAR GUN CAPS FACTORY
DEWAS MP
M NO [protected] ,, PH NO [protected], 253676

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M
12:00 am EDT

Nokia headache and problems

Hi,

I bought N70 in the month of June'2007. In which memory card has been corrupted within a week of purchasing. Placed the complaint in NOKIA care - BRIGHTPOINT, Bangalore. So far 3 months, they keep prolonging the issue but not resolving. Finally this brightpoint has been closed their shutters for nokia service.

Now we have to contact only NOKIA ( 080-[protected]) who is not at all available from last couple of weeks..

Dont understand, what to do next. Not even i Use my Memory card for a month. I am using my handset from last 3months without memory card sometimes handset dialing button was not worked for 2 days, from third its working fine. Still its giving problems became headache for me. I bought this "Headache" for Rs.12,000/- now suffering like anything.

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12:00 am EDT

Nokia poorest service of nokia mobile

Dear Sir,

My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2.
I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00.
When I go there they said it is require replacement and they don't have stock. & Tell me to collect it after 7 days.
After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over.
My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues).

I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action.

Regards
Hemant Bakshi

Jobsheet No. [protected]
Customer Name Mr. Ravi
Address Sec – 6 Vaishali Ghaziabad
Phone No. [protected], [protected]
Serial No. [protected]
Model 6300
Product code 0515596

Purchased from Reliance Digital
Shipra Mall Indirapuram
Ghaziabad UP

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S
12:00 am EDT

Nokia batteries whether safe or not

Our mobiles of nokia having battery bl 5c. Bearing battery
(1) no 0670400363563m225421810268
(2) no 0670400363563n357523102941
(3) no 0670400363563m487311801447
(4) no 0670400382066n39101tq43515
. I want to know that either these batteries are safe or not. Kindly confirm your action taken on my e-mail id.
Thanking you

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Pratima Banerjee
,
Aug 19, 2007 12:00 am EDT

I have sent sms regarding battery status,but still did not received any feedback from them about changing of battery of BL 5C series. What should I do, someone suggest!

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12:00 am EDT

Nokia mobile headset faulty, data cable not & warranty card missing from box.

On 26th January 2007 i purchased a Nokia 6233 phone from Vijay sales outlet Borivali, As there was pricing offer on that day & a being a national holiday big croud gathered to purchase various products as there was huge rush at mobile counter & already decided to purchase the above product after billing the counter salesman taken my simcard & inserted into the New purchased Nokia 6233 mobile handset & handed over the box with the same., he started tackling with the other customers according to the hectic situation. After reaching home i came to know that the warranty card was missing from the box & Data cable was not there. I immediately contacted to vijay sales while noticing it. The vijay sales person told me that you can claim the 1 year service warranty from the vijay sales bill itself , so did i agreed to it. Now it is realised that the Headset with the phone is faulty & not working properly , complaining to which the outlet people told that it has got 6 months replacement warranty & could not be replaced, further told that you can repair it at nokia service centre if in a repairable condition else you have to purchase a new one at Rs. 1200/- approx. Now what should i do to get rid of this additional cost input. sometimes i found while listening to Music or Fm the connection of Headphone gets disconnected automaticaly & in Music mode the music starts on speaker mode. some time the Handset hangs up & need to be switch off & restarted.

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gagandeep
,
Aug 21, 2008 7:38 am EDT

same happens with me on 1 Feb 2008 i have brought one brand new nokia6233 from hot spot New Delhi after 2 months headset giving me problem that headset not supported i visit in nearest Nokia care center they said that there is no problem regarding head set after 1 month again same problem occurred since i have visit 4 times in Nokia care center regarding this problem and they refuse to change now when i visit 5th time there in care center then they said u have crossed the warranty period of 6months but The sales person told me that you can claim the 1 year service warranty from the sales bill itself and its 6month 18 days just i request that person he refused and said u have to purchase the new head set.Now what should i do to get rid of this additional cost input. sometimes i found while listening to Music or Fm the connection of Headphone gets disconnected automatically & in Music mode the music starts on speaker mode. some time the Handset hangs up & need to be switch off & restarted.

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Walter
,
Sep 02, 2007 8:49 pm EDT

Sometimes there are stores that are dishonest with their customers. Check the item before you leave the store, original accesories are replaced with counterfeit ones. The box should have a tamper sticker intact. I also own 6233 and USB cable is not included in the box, you should purchase it seperately (bad for Nokia).

ComplaintsBoard
R
12:00 am EDT

Nokia bl 5c battery suitability for use

Since 1.5 years I am using an NOKIA Mobile. Model 3120. It has been fitted with BL 5C battery. The Nos embosed on the battery are as below>

[protected] and M294811802431.

I line in western India. I got to know from TV news that there is some problem identified in this lot of battery. Please arrange to send me a replacement for the battery. Please contact me on my cell no. +91 [protected] for further details.

Awaiting your prompt response.

Sridhar

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12:00 am EDT

Nokia display ic problem

I have nokia 6670 cell phone, which is one and half year old. Display is not working of my cell since 10 days. I have visited 5 nokia care centers but they are not able to solve the problem as they are saying they do not have display ic of this model. According to them nokia is not providing them these display ic as spare part.

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Pankaj Dwivedi
,
Apr 21, 2008 4:29 am EDT

To,

Customer Care,
NOKIA

Subject : Regarding Complaint of Nokia 6670.

Dear Sir/Madam

I had purchased NOKIA [protected]) on 12/1/2006. But within 6 month it hanged. I gave to service station at Sector 22 Chandigarh. They corrected saying virus problem. But within 6 month it hanged again(twice) they said moisture problem. I got Insurance covered also that time HCL. But it started hanging. NOKIA service centre was correcting it but I was facing same problem. Then when I went to new service station at sector 22 (OLD was closed). They refused to entertain & even misbehaved. So I got paid service done on 5/1/2008. but again it got hanged. So there are mainly two problem.

1) If its manufacturing defect why did not they replaced (Mobile Or Part) that time.

2) Or if its other (Parts) problem why they didn’t replaced the defective parts during validity of my HCL insurance cover.

So kindly let me know the solution of my problem. Which I am facing till date since from purchasing of handset. Or I have no other option other than to go to consumer court.

Regards
Pankaj Dwivedi
21/4/2008

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Manoj Narendra Gupta
,
Oct 02, 2006 12:00 am EDT

Hi, I bought a Nokia 6670, from Shopper stop,kolkata, on the 29thof July 07, having NOkia 6670 A.Grey, having IMEI:[protected]; and ever since the set is in the service centre. There was a problem of rebooting and i gave the same to the Nokia Service centre, and the exhange happened three times and the problem still persists. They did not even bother to call and on my enquiring came to know that they would replace only the hand set and now thats over a month period. It so sad that you pay so highly for a high end set and then sit idle for the service centre to revert. It was a pethetic experience and now have lost hope on the set as well. But truly speaking NOKIA could do this was not expected.

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S.Y.Rangari
, IN
Dec 24, 2009 5:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

Sir,
I lost my mobile handset 6670 purchased in 2006 on 22DEC 2009. Its IMEI no is359753000985060.
Kindly do the needfuls regarding this matter and help me to get back my handset as i have lost important informations and phone numbers along with that.
Thanking You
Dr.S.Y.Rangari
E mail - sidhu_rangari@rediffmail.com

sʇɐʌ unɹɐ
sʇɐʌ unɹɐ
DELHI, IN
Aug 17, 2010 6:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

My Nokia 6670 (IMEI [protected]), Mob. no. [protected]
thieft from A-194 Street No. 7 Meet Nagar Delhi-110094

can u Trace my Phone.
Its very lucky for me

Arun vats
[protected]
arun5539@gmail.com

S
S
senr7862
, IN
May 20, 2014 2:37 am EDT

No expected

S
S
sudesh kumar
, IN
Mar 12, 2009 1:26 am EDT

when i restar or off my nokia 6670 then on i dont know why it deduct my money 1.50/- Rs please give me some reason

ComplaintsBoard
E
12:00 am EDT

Nokia phone not working

I purchase d nokia n72 model cell phone from kasargod, kerala nokia show room on 09/08/2007, only one phone was on display and its seal was in open condition, since it is a show room I believed the people. Right from the day one I started facing problem with the phone, it was hangs frequently and all of sudden screen goes blank. I went to nokia care center twice but to no use, they could not repair it and on 27/08/2007 they sent it to ernakulam branch for repair. I found nokia show room staff selling second hand mobiles to customers, I suspect they sold me defective second hand mobile to me. I request concerned persons to replace my phone with new piece and take necessary action against staff.

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ABHINAY BS
,
Aug 13, 2007 12:00 am EDT

The model which I have is the worst phone ever manufactured by any Company. It hangs all the time, it restarts all the time. Ask what not are the problems I face. I still have the same phone because I want to show the innocent people that NOKIA is cheating the consumers by selling bad and dirty phones. I will surely go to Consumer forum and claim the damages one day. Inspite of giving my phone for repair so many times, there has been no progress.

The phone model is NOKIA 3230.

My dear countrymen, I request you all not to buy Nokia phones. They are not only charging more for the consumer but are also cheating us by not providing good service.

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vinod
, IN
Feb 13, 2009 10:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

NOKIA N72 IS A DAMM SIMPLY IT IS A DUMB PIECE, , , REASONS FOR THAT R AS FOLLOWS
1) FIRST OF ALL IT HANGS
2) VIRAL ATTACKS
3) RUNS VERY SLOW
4) POOR SOUND QUALITY WITH THE HEAD PHONE
5) N72 FAILS ITS QUALITY COMPARING WITH SONY ERICSON
SO PLZZZZZZZ I'M REQUESTING THE MANUFACTURER NOT DESIGN SUCH KIND OF PHONES IN THE MARKET IT SIMPLY DESTROYS THE THE NAME OF THE NOKIA COMPANY...

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vishal
,
Aug 24, 2008 7:18 am EDT

my nokia3230 phone is not properly work
problrm is phone is atomaticaly swich off
i replace a bettery

P
P
prabhu
,
Mar 27, 2008 4:00 am EDT

..//., /

P
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prabhu
,
Mar 27, 2008 3:52 am EDT

servies

ComplaintsBoard
D
12:00 am EDT

Nokia poor service!

I purchased Nokia Make Handset Model N-72 Sr No.[protected] from your Priority Dealer AIR CONNECT, Sector-14 Shopping Complex, Gurgaon (Haryana) vide Bill No.3260 Dated 5.8.2007. After use of 2-3 days I observed that Noise clarity is not good & process is very slow. When I used the cable with PC that No response to Mobile - conveyed the same to your Priority Dealer Also & on thursday I observed that Mobile set is hanged after 1-2 minutes. I contacted to Customer Care [protected] & they give some suggestions one of them is "Take out the Battery & Insert Again - may run". I adopted this system.

I visited the Dealer on 11th August, 2007 along with Mobile Set & PC Cable & explain the problems in details. First of all he is not accepting the complaint & told contact Nokia Care Center or we will send the same for repair. But I requested him to replace my Handset with New One as this is only 4 Days old but he refused to accept my request & told - There is no replacement Policy from Nokia only repair is possible during warranty - After Open the Pkt & left our show room there is no guarantee or our responsibility of the Product - ONLY NOKIA WILL TAKE CARE CUSTOMER.

After several requests they received the Handset & kept with him for repair. Now set is lying with Dealer Show Room.

On 13th August, 2007 I called the Dealer & confirmed regarding Action taken for New Mobile Set. He confirmed we sent the same for repair to Nokia Center & will provide you the Job Priority No for follow up with them only. Next I received the call & told Problems in Memory Card (Observed Defective) we repaired at our shop only. I told now I required only New Mobile Set as from the 3rd day of purchase there is regular problem in the Mobile Set so I required New Set Only.

On 14th I contacted the Dealer for New Hand Set & told come to my shop & discuss the issue - you are bound the get this set only. After discussions he told bring all the documents of Mobile - it will take 8-10 days. I agree to give all the things but he told you must bring the Packing Box Also. On this I told sir you concern with Mobile, Accessories, Mobile Bill why you are pressuring me to bring the Pkt & confirmed him I throw the Pkt after taken the mobile & it is impossible for me to arrange the same Pkt - I do not understand why the Dealer is asking for Packing Material.

Now I lost my faith in Nokia & never recommend any one to purchase Worst Quality Product Hand Set of Nokia as they are not customer oriented & No Policy to give Value of Customer Hard Earned Amount.

In my opinion -
1. There is no Quality System in Nokia & all products are coming in market without any quality check,(2) They are not giving the full value of customer money because of inferior quality product,(3) Dealers are not well aware regarding Nokia Policy & No display of the same at Show Room & they have only repeated standard answers .,(4)Nokia & Dealers are making Profit their own profit on account of Customer Hard Earned Amount for sale of Worst Product, (5) A day is not so far when customers will close the eye’s from this Brand Name & then they will open their eyes to give the service /Full Value of Customer Hard Earned Money of customer.

Now I request your goodself please take strict action against Nokia (Manufacturer of Mobile) who is producing such inferior quality product which is causing the main Customer Harassment & Mental disturbance because lost of his Hard Earned Amount.

Now I am no more interested to get the Repaired Set as I lost my faith in Nokia. Only one thing I required is REFUND OF MY HARD EARNED AMOUNT FROM DEALER OR NOKIA.

I have also sent the mails to the following Nokia Higher Authorities

Mr. Arya Suominen-V.P.,Mr.William Plummer-V.P.-External Affairs,Mr Yolande Pineda- ,Mr. Birgit Opladen,Mr Ai Fong Wong-,Mr. Eddy Rizk-, Mr. Anne Eckert- Diretor Communication of Nokia & sent e mails to Nokia India - [protected]@solectron.com,[protected]@nokiacareindia.com,[protected]@nokiacareindia.com,aikon)[protected]@nokiacareindia.com,[protected]@nokiacareindia.com,[protected]@nokiacareindia.com,sbansal.[protected]@indiatimes.co.in,[protected]@nokiacareindia.com &ceo.[protected]@brightpoint.co.in

But failed to get any response from any one till date so I think No one is interested to give any action to customer.

Treat it most urgent- take immediate steps to avoid Customer Harassment because of Worst Quality Product of Nokia available in Market. I am not interested to take the Problem created set in my life again.

Also note No One in Nokia Customer Care / Dealer end is ready to confirm the Telephone No of Any Senior person . Also display these numbers at Dealer end so that in case of any querry customer will contact them.
D.K.SHARMA
[protected]

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s.n.das
, IN
Aug 15, 2010 12:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

MY N-72 CELL MISSING/THEFT EMI NO: [protected]

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vikas banker
, IN
Sep 08, 2009 1:55 am EDT

my mobile missing

vikas_banker2003@yahoo.com

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D
DEEPIKA SETIA
,
Sep 20, 2007 7:40 am EDT

I TOTALLY AGREE WITH THIS THAT NOKIA IS THE MOST CARELESS PHONE COMPANY,IT HAS NO PROFITS IN FAVOUR OF ITS CUSTOMERS. I BUYED N-70,ON 17TH JANUARY FOR 2MONTHS IT WORKED FINE AFTER THAT IT STARTED CREATING PROBLEM 4ME,FIRSTLY MY HEADSET GOT DAMAGED SUDDENLY IT STARTED GIVING THE WORSEST SOUND QUALITY,THOUGH IT WAS IN GURRANTEE PERIOD THEY EXCHANGED IT BUT AFTER 1ONTH,I WAITED 4 IT FOR WHOLE MONTH,ND NEW LEAD STARTED CREATING PROBLEMS WITHIN A MONTH THEN AGAIN WHEN I WENT BY THAT TIME THE GURANTEE OF ASSECCORIES WAS OVER,IN BETWEEN THIS MY HANDSET GT HANGED SO MANY TIMES I GAVE IT FOR REPAIR ITS NOT 2MONTHS PASSED IT STARTED THE SAME PROBLEM ND THIS TIME ITS WORSE THAN THE LAST TIME...THE WORKERS ON THE CARE ZONE DNT KNOW HOW TO HANDLE THEIR CUSTOMERS THEY R UNAWARE ABOUT THE PROBLEMS RELATED TO PHONE HOW THE HELL THEY WILL GUIDE US? I ASKED HIM MY MEMORY CARD I GT WITH THE PH SO FORMAT IT ALSO HE SAID THAT WE WILL NOT DO,U JUST GO TO SOME OUTSIDE PH AUTHORITY I MEAN WHAT THE HELL NOKIA IS JUST MAKING FOOL OF PEOPLE THERE ISNO LIFE OF NOKIA PHONES...I THINK EITHER THEY SHOULD CHECK WHAT THEY R SELLIN OR TELL PEOPLE IN ADVANCE THAT U CAN SUFFER SUCH N SUCH PROBLEM WITH THIS PHONE

ComplaintsBoard
S
12:00 am EDT

Nokia no response to urgent query

My complaint is that I have been trying desperately to get a hold of someone from Nokia customer care, preferabley in the UK as my brother inlaw received a sms from a Dr Anthony Floyd who claims to be the Nokia Cash officer assigned to winners on the Mobile sweepstake. I have included this section of his email for your reference - (In line with the commemorating event marking our 142nd anniversary we rolled out over £16,000.000.00 (Two Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25,000 company mobile numbers, and 30,000,000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and send the claims form below.
I wish to on behalf of all members and staff of NOKIA congratulate you on your win and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd Anniversary Draws.

Yours faithfully,
Dr. Anthony Floyd
Tel: +[protected]

Copyright ©2007 Nokia. All rights reserved.
------------------------------------------------------------------
This email and its attachments are confidential and intended for the exclusive use of the addressee(s). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents. )

I have been trying in vain to get someone from Nokia UK to authenticate this so called promotion, but as yet have not had any success.

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Mrs Bell
,
Aug 16, 2007 11:16 am EDT

We have received exactly the same sms and e-mail. The grammar and spelling in the e-mail is what concerns me? I cannot find anything of any Nokia site.

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12:00 am EDT

Nokia wrost performance

I purchased nokia make handset model n-72 sr no.[protected] from m/s air connet, sector-14 market, gurgaon-122 001 (Haryana) vide invoice no.3260 dated 5.8.2007 of rs.9700.00 after use of 2-3 days I observed that noise clarity is not good & process is very slow. When I used the cable with pc that time no response to mobile & next day hang problem observed. I contacted delhi customer care - they replied " out the battery from mobile & wait for few minutes than on the mobile - no effect - out the battery & again insert the same in mobile" but I observed after 2-3 minute again same condition in this condition it became a problem for me to use the set. I conveyed the message to dealer also.

On 11th august,2007 I visited dealer m/s air connect, sector-14 market-gurgaon (Haryana) & explain the all complaints in detail. First of all they are not accepting the problem & told you go directly to nokia care center or we will send the same to center for repair. But I requested him to replace the handset as this is only 72 hours old & they informed they have no such policy from nokia. You go any where after open the pkt/leaving our show room we have no guarantee/warranty only nokia will take care.

After several requests they received the handset & kept with him for repair. Now the set is lying with dealer show room.

I have lost my faith in nokia & never recommend any one to purchase this worst quality product for their use in future as they are not customer oriented & no policy to give the value of customer hard earned amount.

In our opinion -

1. There is no quality system in nokia & all products are coming in market without any check at their end.
2. They are not giving the full value of customer money because of inferior quality product.
3. Dealers are not well aware regarding nokia policy they have only standard answers.
4. Nokia & dealers are making profit but no care of hard earned amount of customers.

Very poor service!

Read full review of Nokia and 1 comment
Update by DUSHYANT SHARMA
Aug 14, 2007 12:12 am EDT

Nokia & its Dealers are making his own profit on behalf of Quality of Product.
No clarity in Quality Standard as well as Replacement Policy to any one. In this circumstances No one run with Nokia for a long time & they lost their faith in Nokia Brand. Make a Quality System before passing the Handset to Market for sale.

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Saurabh
, IN
May 30, 2009 3:09 am EDT

Hi...im sorry DUSHYANT... but all the products which Nokia produces comes from QA and QC... there is some probability of bad product gets passed in the market but its very very low...means 5 in 1000.

But Nokia has ruled the market and still it is ruling. I agree it was very bad what happened to u and any body else... but there is a clause in Nokia policy in which we can replace the product in 72 hrs...please read it carefully.

The last option can be move to consumer court if you have all the legal documents.

All the best for future.

SAURABH MATHUR.

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12:00 am EDT

Nokia no sim card!

I regret to state my bad experience with NOKIA5300, purchased in middle of March 2007. I was in impression that there must be a quality control division in the biggest Mobile Mfg. Co., NOKIA. The Model before going to end user, should be checked properly. The day I purchased NOKIA 5300 was the unfortunate for me. During this five Months so many times I have to run for repair. Yesterday all of sudden, it started giving Msg. No.SIM Card. I went to Dealer and he sent my phone to Customer Care., Customer Care told me to send it to Ahmedabad Center and will take about 25 to 30 day to repair as it's chip is damaged. Earlier the sound was stopped. Sometimes outgoing sound is stops. This is last time I wish to go personally to Ahd.Care Centre on 16th Aug. 2007 and if I will not satisfied I shall be compiled to go consumers complaint division or legal action!

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Nokia - poor customer service!

HCL Infinet Ltd Sathya Business Park, UGF, 1, Naval Kishore Road, Hazratganj road, Lucknow - 226001 9.30 am to 6.30 pm Phone: 0522-[protected] Email: [protected]@nokiacareindia.com This is the address of nokia care center, where customer executive promised me on behalf of nokia care, that if i paid a curtain amount then nokia care center will provide one...

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nokia Customer Service. Initial Nokia complaints should be directed to their team directly. You can find contact details for Nokia above.

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Use this comments board to leave complaints and reviews about Nokia. Discuss the issues you have had with Nokia and work with their customer service team to find a resolution.