Nokia N80 / non-honoring of warranty
I purchased a New N80 on eBay from a cellular store on 8/15/07. The phone works great and I love its business application (Outlook). On Thursday 7/24/2008 I was carrying the phone in my front pants pocket. I removed it from the pocket to place a phone call. At that time I discovered that the screen had a big Starburst that covered 3/5ths of the screen. I had nothing else in the pocket and there is no visible evidence of scratching, or any unusual ware on the handset. The problem appears to be due to a faulty electronic part in my phone.
At the time of purchase the N80 was not available through US carriers. I am on the AT&T network, but not under contact, as I do international travel periodically and need an unlocked phone. As such, I often purchase my phones directly from handset distributors. Increasing my cost for the handset, but giving me the flexibility I need. Since the phone is not offered by my US carrier, it did not have certain functionality on the AT&T network. This was acceptable to me, as I was able to use the phone I wanted (N80).
I contacted NOKIA USA repair/warranty department the first time via phone on Friday 7/25 and was told there was nothing NOKIA could do to honor their 1 year warranty. Per their comments, I found a cell repair shop that would repair the phone if I could get the part (screen) as it is a simple repair. When I contacted NOKIA and explained that I found a repair shop and only needed the part, requesting that they send the part to me. Nokia responded that they could not do this, I must find a way to send the phone to their repair in Great Britain. In consideration of the NOKIA brand and reputation, I found this answer unacceptable. This is not an inexpensive phone, but they show no consideration or support. If they do not honor their warranties purchasers should be made aware of this. But the lack of support in resolving this issue is not acceptable to me.
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