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Nokia / N70m / nokia n70m - slow process and music output is dull

1 India Review updated:

chandran uma <chandranrathna@yahoo.co.in> wrote:
In continuation to my previous mail with the Service Job sheet attached, please refer Manual Job Sheet No. 41132 Dt. 30.10.07 @ 11.30 hrs - Mount Road Branch, Chennai - 2.
Commited hand over date : 2 days i.e. 01.11.07 before noon.
Contact No.[protected] (not reachable any time),
65619324 (always busy - would get the line after continuous try
- nearly 15 minutes)
(note : u may also try this number on behalf of me)

please note the follow up and the commitment given by your customer service at Chennai.

spoken to date time comments by ur customer service
Ms. Nalanini 31.10.07 12.22 hrs. tomorrow ready by afternoon
Ms. Nalanini 01.11.07 12.16 hrs. to check with engineer,
will call u within 1/2 hr.
note : ur c.service has not me till 13.46 hrs and again i called up
Ms. Nalanini 01.11.07 13.36 hrs not ready, come and collect tomorrow.
note : I fired at her and asked for the Manager no. - answer was her manager was Mr. Anand - mobile no. will not be provided to any customer. again she said will confirm me within 1/2 hour and she had the courtesy in calling me at the right time saying the mobile will be ready by tomorrow afternoon and commited me, that she will call me. hope so???

I really cannot understand, the first time i have given the same mobile for rectifying the fault and kept my mobile for a week and handed over to me with only scratches added to them and not the actual fault. And now you keep for 3 days (as of now), this is the way you handle the customer.
I really feel, I have selected the wrong Brand. I have been using Samsung and Motorola - but not complaints and good customer service.


PLEASE DON'T FEEL WE ARE FREE ENOUGH TO TYPE A LONG MAIL IN THIS BUSY WORLD, THIS IS ONLY TO STATE YOUR SERVICE. THATS ALL.




chandran uma <chandranrathna@yahoo.co.in> wrote:
To : Customer Care.

Sorry, to say i have not received a reply from your end and being you customer, I have come forward to hand over the handset to your Mount Road Branch, Chennai today.

I request you to kindly take care and rectify the same at the earliest and avoid custom complaince.

The attached Service Job sheet is for your reference.

NOTE : THE PREVIOUS JOB WAS NOT CANCELLED AT UR END, SO - THE MANUAL JOB SHEET.



Pu. Chandran
MB# +[protected] .



----- Original Message ----
From: chandran uma <chandranrathna@yahoo.co.in>
To: customer.care@nokia.co.in
Sent: Tuesday, 30 October, 2007 9:30:12 AM
Subject: Request 1 : NOKIA N70M - slow process and music output is dull


REQUEST 1 :


----- Original Message ----
From: chandran uma <chandranrathna@yahoo.co.in>
To: customer.care@nokia.co.in
Sent: Monday, 29 October, 2007 3:30:22 PM
Subject: NOKIA N70M - slow process and music output is dull


sir / madam,
sub : NOKIA N70M - slow process and music output is dull
ref : IMEI NO. [protected]

Recently i have purchased Nokia N70M on 18.8.07 and in comparing with my nabour of the same model, i found the music output was dull and also the software was very slow and my nabour sujusted to approach nokia care and myself gave for service where they said this would take 3 days to rectify and i found this has gone to 5 days and met the manager of nokia care, mount road branch, Chennai - 600 002, South india. The manager replied me the software was problem and this would be sorted out soon and after 2 days i have got my same mobile with some scratches in the front panel but took it light and still i find the slow process and the music out put is dull. please advice me should i approach for a new nokia handset, i understand rectifying again would take a week and this would make my calls to a stand still for a week being a bussines mobile.

please advice me.

Pu. Chandran
MB# +[protected] .


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Pu. Chandran
MB# +[protected] .


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Comments

Ka
  17th of Sep, 2008
Agree Disagree 0 Votes

Hi this is to inform you that i am very much dissatisfied with the NOKIA CARE, I had purchased a Handset NOkia N70ME after using 3 months i found the outgoing quality was not good (the person who is receiving the call not able to hear my voice properly) so given service for the 6th time they were not able to find the fault then the agreed to replace the Handset, The NOKIA CARE person replacing the Handset with the used Handset, I didn’t expect that they have gone so bad in the Customer service that they are replacing my handset which holds a warranty to the used Mobile from the service stock,
Its my advice don’t go for NOKIA N70 ME . fed up with following up NOKAI CARE...

Vi
  7th of Nov, 2008
Agree Disagree 0 Votes

mera mobile daily kuch na kuch ho jata hai me nokia service center bhi gaya or use bheja phir bhi thik hua or change bhi nahi kara rahe hai mobile ko change kar lo waranty finish ho rahe

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