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2.5 844 Reviews

Nokia Complaints Summary

319 Resolved
525 Unresolved
Our verdict: Engaging with Nokia, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Nokia reviews & complaints 844

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Newest Nokia reviews & complaints

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K
7:12 pm EDT

Nokia unethical behaviour

I recently made an order for trainers with order number [protected]. This order did not include all of the components as advertised. I should be eligible to a partial refund as it as not been 90 days since the transaction date. Please contact the seller as they refuse to respond to my messages. I would like to recieve a partial refund of 82 usd or tell the seller to send the remaining components please.
Order Time: [protected]:37:194
Seller Information: sandyyang520

Seller did not include dustbag, and 3 bags of laces as promised.

Thanks for your help

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S
1:15 pm EDT
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Nokia my order number:#22544 dated 28/08/2018

I had to order for a Nokia 6.1 plus mobile but erroneously I ordered 6.1 only instead of 6.1 plus. Just after 4 hours when I realise my mistake, I contacted Customer care and also sent mail for despatch of 6.1 plus instead of 6.1. But, Customer care representative disconnected my call and my mail is till un answered.Nokia is such a cheat company that it does not pay any attention towards Customer service. As they have received the amount, they could not change the model even on same day after 4 hours only when product has not been despatched. How long company will exist cheating the innocent people who believes in Nokia brand name. Even a shop keeper also replaces its product when replaced on same day. How long a company will exist by cheating innocent people is a matter which has to be thought of by the senior executives. please be transparent and loyal to your Customers.

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V
11:10 am EDT

Nokia nokia 6

I am Nokia 6 user from Goa [protected]. I brought the phone on 28th February, but soon it started giving me
touch trouble. I complained more than 5 times the service centre at Margao Goa done the phone service and damaged it more later they exchanged it u see warranty. Now I am facing problem of network. Unnecessary my network goes whereas my friends who are using same brand has good network. This phone is waste .And I am gonna file complaint in customer form. Nokia all phones are waste . Either my problem is not solved then ... I am gonna file case on company.

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S
6:18 pm EDT
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Nokia windows phone end of support

i had a nokia n8 with symbian OS nokia ended symbian which was without doubt the best phone i have ever had.so i got a nokia lumia 920 and now nokia are stopping support with no option to upgrade to windows 10. i am absolutely disgusted with nokia, i have never had an apple product and never will but i can't get another nokia. i have tried in vain to get updates but there is no way for me to upgrade to windows 10 on the lumia 920. i cant believe that a company like nokia would do this to so many people without any positive help

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P
12:15 am EDT

Nokia nokia 8 handset

I have bought nokia 8 handset 3 months ago. Prior to that, I was using oneplus 2 handset. All of us today use various bank apps for transactions. And I was having no problems accessing to hdfc mobile banking app when I was using oneplus 2 handset. After I switched to nokia 8, I started facing a typical problem. I could connect to hdfc banking app only 10-15 % times when I was using idea 4g sim card. Balance attempts were shear failure and the window gets flashed "sorry. We are unable to connect to the server. Try later.". As against this, whenever I try to connect to the same app with the help of wi-fi, there has been no issue. This problem was taken up with nokia at various forums and all that I got always were the wishy-washy answers. And the concerned support people were always in great hurry to close the case rather than understanding and solving the problem. Their final answer was "this is happening due to weak signals whenever I try to connect to the hdfc mobile app". This argument is absolutely flimsy and doesn't hold any water since I could connect to the app using my friend's phones or using my old oneplus 2 phone using the same sim from the same location and the same time. This shows nokia's scant regard customer's grievances. If none of you have same issue then it clearly indicates that something is wrong with my handset only.
So such a costly phone has this deficiency and its performance is not in line with what we all historically know about nokia as a brand.

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I
7:34 am EDT

Nokia nokia 3 and its unprofessional warranty in egypt raya!

Nokia 3 is the worst Mobile ever! After 2 weeks of purchasing .. the touch and screen was damaged .. and I send to its warranty here in Egypt "Raya" who stated that the touch n screen will be replaced on warranty as it's manufacturer defect. N then we have been almost one month without replacement mobile from warranty or even new one as the spare part in not available till now and they don't want to Refund me! You should take yr phone away from its local warranty in Egypt this [censored] thing called Raya warranty if you care Abt yr quality products and word of Mouth! .. this thing called Raya is really Sucks ! As I wanna Refund my Money. Plz contact me ASAP!

My Mail : [protected]@live.com
Contact No.: +[protected]
Thanks,
Islam Zakaria
Pilot EgyptAir

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Z
1:21 am EDT

Nokia unauthorized credit card charges

I had received my credit card statement transaction dates 8 apr and 8 may 2018 from organizejobs.com sao paulo br 986 brazilian real 157.01 +157.01 respectively. kindly refund the amount above which is equivalent to rm 184.17+ rm184.17 respectively. I can only attach my april 2018 credit card statement as my may 2018 I have not received yet but my credit card cimb bank have confirmed the above transaction being charged for the month of may when I made the inquiry regarding the above charged. I have also requested the bank to block my credit card account.

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Update by zaha zakaria
May 14, 2018 2:29 am EDT

Please ignore the first complain because there is an error in the information given. I had resubmitted the correct one for your action. Apologize me for the inconvenience.

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R
12:24 pm EST
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Nokia nokia 6 serial no: plegar1770113011, your service centre in malaysia sucks

Hi. I'm Aizam from Malaysia.

I'd use to be big fan of Nokia earlier on.

I had done 2 warranty claims so far whereby I had to wait 1 month each.

Claim 01 : last 3 bottom buttons stops functioning without reasons. Replacement done.
New problem arise (due to the above claims): upper speaker no sound.

Claim 02 : upper speaker no sound.
Repair done.
New problem arise (due to the above claims): the screen side crack open due to glue loosen as one side expose open the inside parts. High risk to damage if any water splash happened.

My comments:
I really feels that HQ QC fails to setup S.O.P to all service centre throughout each countries they had performed so. What checkpoint to confirm s before returns the unit to customers.

This time I'll not send back the unit to your poor service center division as I'll waste another month of waiting.

And I'll give 2 thumbs down to Nokia fmd of your service quality and I'll do the viral as well over the internet.

Nokia fmd you'd better stop thinking about the new models as you cannot serve better your existing models.

And one more thing, please tell your chat center to stop apologize this and that of the customer happening becoz SORRY NO CURE! People is expecting the end results not your words.

Frustrated customer,
Malaysia

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D
2:28 am EST
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Nokia new nokia 3- no power

Good Day

This I am writing with so much disappointment in Nokia. We purchased 2x Nokia 3's on Wednesday 14 February, we received the phones late that afternoon. On Saturday 17 February at 22:00 I put my phone on charge (it was still on) at +- 00:18 my son woke me up I went to my phone to look what time it is, and there the phone that is on charge is off. I tried putting the phone on, but no luck the phone did not want to come on. I plugged the charger out and in again to hear if it is making the charging noise or if I can feel the vibration when plugging charger in, but noting happened. There is NO power. I took the phone back and now I must wait because they need to send the phone away. They expect me to pay for the phone that broke after 2 days. I cannot pay 2 years for a new phone that needs to be repaired. That phone was hardly used in that 2 days. How can n phone have NO power after 2 days?

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A
5:31 am EST
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Nokia nokia 3

This is regarding 0% Satisfaction in have on your product Nokia 3, I bought this phone from Axiom, right from day one I had a problem with this mobile
axiom swamped this mobile for 3 times but still I am faxing multiple problems, heating, Charing time more than 5 Hrs, very bad battery backup, and many more

Should I throw this mobile or you have some solution

Hope I may get answer.

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M
1:58 am EST
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Nokia I am complaining about my mobile nokia 2

I Purchased Nokia 2 from local seller, having IMEI 1:[protected] and IMEI 2:[protected] in Pakistan. IT work properly just for two days, after two days it is atomatically reboot then after sometime later mobile is shutdown automatically and never on anyway I tryied my best to on or reset mobile but nothing happen. at 16 december 2017 my mobile reached for repair at 'Nokia Lahore Service Center (Pakistan)' then by Oreal service I received my mobile at 3 jan 2018. After reparing my mobile work properlly again just for two days and yesterday morning I face the same issue and mobile is shutdown atomatically. Now I want that Please replace my mobile or return my money. I shall b very tankful to you for this act of kindness.

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F
7:32 am EST

Nokia am complaining about nokia apps

What am absolutely about to say is that I love Nokia phones that's why am laying this complain about, Nokia is my best phone ever and I can't use any other phone except Nokia and am also a Nokia fans i, ve been using Nokia since 2008 which is Nokia 6110 that my first Nokia phone but I keep noticing that Nokia doesn't imitate others company which produces phones but still Nokia is still my best phone till date today, I am using lumia 1520 in which it has spoil and I don't have money to replace it and I bought asha 202 now well what I have been trying to say is that Nokia company should upgrade their application and games like others including speakers and Nokia store I like downloading games and playing music so pls Nokia do something upgrade your appstore to higher level u re good in batteries background and in contrast colour pls will also need Nokia lovely themes because my former lumia doesn't work with themes. Thanks and God bless you all my favourite phone company

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M
8:22 am EDT

Nokia nokia lottery prize

I am diplomat john martins the delivery agent from nokia company, your prize have arrive in india new delhi, you have to email your id proof xerox and make payment of 10, 300 for tax clearance to enable me deliever to you in your home: [protected]@hotmail.com
1st after I paid this amount by
Each time I got mail and calls
Customs officer call me he said

Custom clearance requirement rs.10, 300.in state bank of india, account name: palash pramanik, a/c no, [protected]. Ifsc code. Sbin0009205, pan no:brkpp3578a. And email xerox copy of your id proof and deposit slip to: [protected]@hotmail.com

2nd I recive another message
Check your mail, read it carefully.
Anitha sharma call me in royal bank of scotland
Each time account number he will we wabt to transfer

3rd I recive another message
State bank of india. A/c name: shah alam. A/c no:[protected]. Ifsc code:sbin0003168. Pan no: bxgpa3102f. Branch: gorakhpur

Required charges as stated below:
Registration and legalization fee : 10, 000 inr.
Conversion fee :19, 900 inr

Im not paid so they didn't give me anything

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S
S
Sajusthava
, US
Oct 24, 2018 1:15 am EDT

Frnd, got an email like that

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Y
1:14 pm EDT
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Nokia nokia 8 smartphone

Dear Sir,

I am very fond customer of Nokia for years.
I recently pre released Booked Nokia 8.
Yesterday, I got the Phone from Market. but it really disappointed me, because of Its Screen Mirroring function (Not Working).

I tried by installing different Casting softwares from Store but all useless.

Now i am really worried about this.
Therefore, kindly suggest me the Solution for this issue and resolve it. as I want to see all my contents on my LED TV.

Waiting for your candid and quick response.

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J
7:43 am EDT

Nokia no power

We should have a choice with other power company's, because FPL has been saying for years how they have been up grading our power grid after Wilma, And now we have more home's with out power then ever before, what have they really been doing with our money ? All they care about is there Share holder's and not the hard working people in Florida ...

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R
2:25 pm EDT
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Nokia ctg car service/ access a ride

My dr appointment was at 11:00am my pick-up time was 9:44am the driver showed up at 10:57am getting into the car it smelled so bad like marijana, I was also told he had another pick up to make, on the way the driver decided to blast his radio with rap music, I am 79 years old, and that was disrespectful, luckly my son is my care giver and wanted to kill the driver, and told him to shut that [censor] off! Have some respect! The song was saying the n word and fk this and that, i'm so outraged by this experience! If I could sue I would this is terrible how a person with disablities has to deal with such nonsence, when I arrived at my dr he didn't want to see me because I arrived late and had to cancel... My id# is 906988

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A
4:34 am EST
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Nokia nokia lumia 635

My Nokia Lumia 635 is requesting for pin code to work with Nigeria Network
providers. Kindly inbox me the code...my email is [protected]@rocketmail.com
Thanks.
Carrier EE
QSversion - 8:10.14219.341
Hardware version Number 4.1.0.0
Mac Address - [protected] - 7E
IMEI :[protected]..
I have tried to unluck with different code given to me by my friends but its not working.And I really love the phone.

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M
2:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nokia quality

Feb. 6, 2017
[protected]
SO # [protected]

-quality is not as good as expected
-color posted (which I expected pink) was different with what was delivered
-item was too small
-it doesn't look real
-low camera quality

I request to change the phone to LG FX0 Android (transparent)

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Resolved

The technical support team were able to solve my problem regarding the complain.

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M
10:55 am EST

Nokia test strips

I'm a brittle diabetic and need to test my bloodsugars at least 6x a day. Suddenly some YOYO in my healthplan decided that 1x a day is enough for me. My doctor has let that healthplan know my daily problems and that's a necessity to test. I'm walking on egg shells to drive my car, do shopping, etc. because I don't have strips. Is there anybody who can see the dangers in driving and my daily duties? I'm not only putting myself in danger but the other drivers as well.

Contact my doctor Dr. Harvey Learner, 215 E.Main St., Smithtown, NY Tel.# [protected]. My membership ID [protected]-11

I have been avoiding Emergency Room visits, Hospital stays etc. because of my regular testing. Doesn't it make sense to test more than once? Anna

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B
1:23 am EST
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Nokia share and sell pin

Good morning my name is abass from osun state and i have been calling your customer for the past 3week now i want me old pin back and i have answer all the question they ask me and they all telling me that i will receive the pin as soon as i drop call anytime i call them but since then i never get anything change..and i have been use this sim for the pass 6years or more than that..so plc just tell me if u cant do this for me so i will just change my sim to another network cos i didnt understand why u are doing mw like this since all this while...u can write me back on my email...[protected]@yahoo.com plc i need this right now plc

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