Nokia review: heavily frustrated from nokia! 72

To northern india nokia priority center head
i tried to buy a cell phone from your nokia priority dealer situated in faridabad sec-15 main market, haryana..i just wana warn you people the service they are giving is worse than any goverment office and they pissed me of so much that i changed my mind for buying nokia...
i hope you take some action to save ur customers

i bought a nokia e71, imei no. [protected] on 25.09.08, for Rs. 19900.00, 2 days later the phone went dead. after taking it to the nokia care center at sector 35 chandigarh, i had to submit my handset with the dealer, where i had bought it.

the dealer submitted the handset to the distributor, on the 29.09.08 for replacement, i was told that i would get a replacement handset within 3 days. now even after 10 days and several visits to the dealer my replaced handset has not been given to me. all i'm getting are promises of resolving the issue "Today".

i wish i had not opted to buy a nokia product. also i wish there should be a medium vide which i could dissuade others from buying a nokia handsets.

if this is nokia's service attitude towards such an expensive handset, i wonder how they must be treating buyers of cheaper handsets.

rajat seth
sec 16D
chandigarh
+[protected]

snokia ofisten bi mail aldım bu konusa eni bilgilendire bilirmisiniz lütfen .maili size gönderiyorum .

NOKIA HEAD OFFICE, ABUJA NIGERIA AFRICA.www.nokiaonlinepromo.com Dear Beneficiary, We announce the winner of the nokia grant promotions 2008, your personale-mail address, attached to grant number(N231, E101) with S/N-12678, consequently won inthe Tenth nokia grant promo, participants were selected through a computerballot system drawn, You are therefore been approved for lump sum pay out of GBP £182, 000.00POUNDS. Contact Your Claims Officer with the Claims Requirements below For MoreDetails And Directory on how to claim your prize-====================================================-CONTACTCLAIMS OFFICER UNIT:Executive Secretary - PETER ROLANDEmail: sec_dept_nok@hotmail.comTEL.. +[protected]====================================================Enter Personal Details:Claims Requirements:1.Full Name: ...2.Address Line 1:...3.Address Line 2 (optional):4.Sex...5.Age:...6.Occupation:...7..Valid Phone Number:...8.City: State:...9.Country:...10.E-mail...-====================================================-On behalf of the Board kindly accept our warmest congratulationsYours faithfully, , Mr. Jorma OllilaExecutive Chairman (Nokia board Online Promo). Note; Do contact the claims officer by email (sec_dept_nok@hotmail.com)

Dear Sir/Madam,

I bought a E 62 Mobile 4 months back time and the day i purchased it was faulty, i gone to your dealer and asked for new one he said go to Service centre it sold one it cant exchange company rules, they Formatted the Mobile as someone from Noika Care was there and he Format the mobile but it didn't resolve the case . after some days i went to your faridabad ervice centre MODCAD communication and they said it has major problem and it is to be sent to company, they kept the mobile for more than 15 days and i recieved the mobile after 20 days, it didn't resolve the problem then as i can't be with mobile so i start using the same with that problem, ur servicecentre made it second hand by putting number of scratch on the set whereas it was new Mobile. Now again i have sent this to service centre they said it is to be send to the company and can take 20-25 days. i just want to ask one thing i bought this for Nokia or for myself..out of 4 months it is with company for more than a month .please refund my money or replace with some other model as i am not interested in E 62 Now or i shud sai NOKIA, where as i have 8 sets of NOKIA at my Home and Office, as a pricious customer u shud take care of this case and compnsate also for the mental agony.

regds
KAMAL WADHWA
[protected]

I have been a patron for Nokia and have bought and used over 10 Nokia sets so far, all af them had costed me over 12K each. i had so much faith in Nokia till recent events. i had bought Nokia N72 in december'07. in august'08, all of a sudden the display went blank on me and the set started shutting itslef off automatically, so i went to the Nokia care center - SHEETLA COMMUNICATIONS (GURGAON). -there they told me that it'll take about 7 to 12 days for me to get the set back after they repair it, and if they didnt find any spare parts for the same, they'll exchange my set for a new one, this was on 11/08/08. so once the 12 days passed, i tried to contact them on the phone numbers they had mentioned on the job sheet...THEY NEVER RESPONDED TO ANY CALLS, ALL MY CALLS WERE UNANSWERED. i had sat for hours calling them with no one picking up my phone. i finally went to there care center to check on the ststus. they then told me that another job sheet was created by their Delhi head office and that was created on 19/08/08, even though they had sent the set to the head office the very next day and now it'll take about 7 to 15 days for me to get my phone back. i took the number for their Delhi head office from them and called them...what the people at the head office told me, totally shattered my faith on the company NOKIA and anyone working or representing the company. they told me that the phone was sent to them on 19th morning and thats when the new job sheet was created and my phone is with the engineer and he is repairing it and it'll take maximum 7 days for me to get my set back, this was on 21/08/08. i have been without mty phone for almost 22 days now and still there is no response from anyone in NOKIA...well according to me this is PATHETIC and i swear never to buy from NOKIA again and will tell this to everyone i know, or i dont know and who ever i meet. NOKIA SUCKS big TIME. and yes one more thing, my set is still within warranty and i m sure if it was out of warranty, i would have got my set back within 2 days from the day i gave it cause that where i had to pay for the repair and they would do the fastest reapir service when they have to take money from the customer. contact info =91-[protected].

kya randi rona macha rakha hai..kya fuddugedi hai?kuch fayda bhi hai yahan gand ghisai ka?

hi, i m ankit garg, i bought a nokia cdma 2505 in january'08 nd it started giving problem in feb. i submitted it to nokia care jaipur centre.they send it to delhi 4 repairing.i got my cell after 1 mnth..it worked 4 2 mnths and then again the same problem occurred... i again submitted it to jaipur n they again send it to delhi 4 repairing...n i hv not yet received my cell back...m without any cell.they are not ready to replace my new handset..they cnt repair it they know that it will cause problems again after 2 mnths n though they are not replacing it. i am fed up of this type care nokia is providing to me. this is the way they deal with their customers.
job sheet no.-[protected]/038/080708/52
cntct no.[protected]

Nokia3110c it will switched off automaticaly. I want's the solution.

I purchaced 3110c nokia mobile last 9months before now it will automaticaly switched off what's the problem pl. Tell me

Hi,
I am from Pune. I got Nokia handset 6275, IME ESN No. [protected] suddenly one fine morning my phone stop working with the display insert sim. I handedover the handset to Kaustubh Telecom (Nokia Care) Sadashiv Peth Pune for repair. Since the handset is under warranty Kaustubh Telecom person told me that the instrument needs to be send to Company for repair work and it will take one week for getting repaired. But now its almost 3 weeks and no commitment from the company when they will return my instrument.

i had a nokia 5700 xm emie [protected]..i submitted it to nokia care (xzone, sco no. 824, nac, manimajara, chandigarh.)dated 18th june 2008.my job sheet no is 8947..

its been above months am getting no updates about my phone..additionally the namscareonline.com showing data not available for the job sheet no. i have been calling to them like everyday..now am fed up..

it bagan when i went to the nok care the chd sec-22 centre.they asked a seal is missing, i clarified that earlier it got camera problem and repaired at manimajra nokia care..they said submit it to them as they ll be having records of previous jobsheet. when they assembled it back ..the charging area got cracked..i found it at manimajra nokia care..

so now it got the camera problem for second time and the additional charging problem..dated 18th june jobsheet.

i got my phone on 8th july ..the charging problem was still there .my battery was empty .and nokia care even not have a spare battery..so i could not even check if the camera got repaired or not.they send the phone back on same job sheet no.
..and am waiting from that day..not getting any updates..no records of the job sheet on net..i feel like being cheated and my phone is stolen.

deepak
ph:[protected]

dear sir
i, p.mahesh kumar purchased a mobile (model - N 72 value 9550/-) from nokia showroom midnapore west bengal ( mobile plaza) in the month of september 2007. it has given one year warranty also unfortunately mobile is not working since lase month. i have shown in the service centre, but without proper checking they were refused and informed some little bit of water were gone inside in the mobile so, it will not work. so keep it a side and procure a new one. this is the right way what i have invested Rs/- 10000 that is totally gone there is no other way to make repair. please give the detail as soon as possible so that i can show or i can send kolkata is near to me i can show any were in kolkata. it si helpful to me if my mobile will work again
thanking you

yours faithfully

p.mahesh kumar

I given my handset nokia model 6085 to below addressed NOKIA CARE for speaker problem. After late servicing they changed my set to other customer. They given to me a different IMEI No. set. I found many damages and different IMEI NO. and returned the set to NOKIA care. They told set is changed to other cusotmer and assured to get my set on 14-07-2008 (Monday). But still I am not getting my set. Today is friday.
JOB SHEET NUMBER :2518 DATE 27/06/2008

Nokia Care
Simtech computronics (p) Ltd.
No.83A, Arcot Road
Valasaravakkam
Chennai-600087
email id :simtech_chennai@nokiacareindia.com

I visited many times to above nokia care centre. But they told many useless reasons. They told me they will make a call to me . But so far I am not getting a single call from them.

I seen many customers struggling with above NOKIA CARE

I made many call to above nokia care land line phone number 044 -[protected]/[protected] to many times. But nobody pick the phone. If doubt, please make a call to this number.

I also registered the complaint in nokia customer care. Complaint number is 2-371fu5.

This message also put in nokia care website.

MESSAGE BY BASKARAN
MOBILE NUMBER:[protected]
CHENNAI

To,
Whom so ever it may concern.

My job sheet no. is [protected] / 080612 / 38
& IMEI No. is [protected]

I have taken a phone from Reliance web world and i chosen the nokia hand set as i found it good in past. but this time it is my worst experience with nokia as i have taken this phone i think 6 or 7 months back, it got problem in 10 day after only. than i have givin it to care centre i think 5 time after that and every time they keep my phone for 15 days and give it back to me after that in the same condition and says it has got repaired.. but still i am facing the same probs. if nokia is not able to sovle my problem then make it clear to me. and if anything you want to do in the regards of mine phone on that i have got warranty ... i would like to re-emberse my money or please do replace my phone.

please consider my problem on priority..

Vishal Gupta
+91 [protected]

my complain is reagarding the receptionist ...who don, t know any thing else ...then why she is sitting in nokia care ...she says i don, t know sir, she don;t have manners how to talk to a customer, she should not be there when she don, t know any thingor the electrcian don, t know about the software of my nokia N73 M...adress od NOKIA CARE IS 104-105 first floor, hans plaza 11, ambedkar road, , ghaziabad, UP, india

hi i am rohit from ludhiana i have purchased nokia 5610 from ludhiana, the music button of the same is broken i have inquired from many stores in ldh but there is no availabilty of the same, i am really frustrated i request you to kindly forward the same to the company and please arrange the same

A brand new set of above said description was purchased from local nokia priority center M/s. Sansar Telecom, 3-Hira Building, Yamuna Nagar on 22 Jan 2008. this set is having major problem in operations. If there is a missed call on the set, this set gets Hanged and no further operations of any kind is possible on the set including battery charging. To make the set operational again, battery has to be physically removed from the set. The new set itself had the problem. the matter was reported to Mr. Sandeep Hooda of M/s. Sansar Telecom. I asked him to replace the set but he expressed his inability by saying that he only gets a nominal margin on the set and can't do anything. The set was shown to local Nokia priority centere. The service personnel also expressed his inability to repair and guided me to send the set to Chandigarh which required atleasr 15 days time. the matter was highlighted to All India Helpline on 080-[protected] but a lady attending the complaint was more interested in getting her attendance feedback to be graded as 5 on a scale of 5 rather than to provide any support. The matter was emailed to M/s. Nokia on 26 Jan 2008 but of no result. I am a telecom Engineer working with M/s. Bharat Sanchar Nigam Ltd and one of my colleagues is also experincing same problem. There is no proper support. I reuest your esteemed authority to kindly attend to this problem on site to reduce downtime or replace the set.

OFFICE OF THE ASSISTANT COMMISSIONER OF CUSTOMS, AIR CARGO COMPLEX, OLD AIRPORT, AHMEDABAD

F. No. B/ E No. 655001/19.03.08 Ahmedabad
Date 25.03.2008
To,

M/s NOKIA India Limited
Chennai

Gentlemen,

Sub:- Implementation of Intellectual Property Rights ( Imported Goods) Enforcement Rules, 2007: m/r

During the course of examination of import cargo of Chinese Mobile of different models, which was imported by M/s Shukan Marketing, B/3, Mahavir Flat, Nawa Sharda Mandir Road, Paldi, Ahmedabad-380007, it was found that in Model No. Y-200, on putting the battery into the mobile and on initiation logo and name of NOKIA appeared on 51 pieces, similarly in model No. 108 only logo (handshaking) of Nokia found. The details are as under :-

Sr. No. Model No. Qty.
1. Y-200 51
2. 108 200

As per para 7 to the captioned rules laid down vide Notification No. 47/2007-Cus (NT) the clearance of this consignment has been suspended.

You are informed of this own, in view of your designation as a right holder bearing registration No. A0004 INBOM4TM. You are requested to take up the issue as per para 8 of the said Notification either directly or through your representative within 03 working days from the date of receipt of this intimation either through post or by electronic media.

Please be informed that if nothing is heard from your end within 10 working days, the Customs shall be free from all constraints to clear the goods as per provisions of law prevailing.

Yours Faithfully,

(N.K.Chellaram)
Assistant Commissioner of Customs
Air Cargo Complex, Ahmedabad.

Copy to:- The Additional Commissioner I/C of ACC A’bad for favour of information please.

Respected Sir/Madam,

I bought nokia 3230 mobile at Essar Telecom Retail Ltd,choolaimedu,chennai-29,india on 20- JULY-2007 under my poor financial stage.After one month, I had faced few problems like mobile hang, auto reboot. So I went nokia service centre, named as HCL Infosystems ltd,aarthi chamber,anna salai,chennai -06,india.They told, we will resolve the problem, just you will come back after two days.After call confirmation I went to there, but,they given another one mobile without my prior knowledge.I really upset, because my old mobile color is black and new one is other and I never expect this kind of aspect form them.

But I have no other option, So i got it. New mobile IMEI model is : [protected]. But after two days only i realised the same problem arised again on new mobile also. but I kept it, because i hate to went that service centre once again

Past six months i have faced 'n' no.of problems.They are , Mobile hang, dead slow, auto reboot, back door problem and so on. So I have went to once again to the same service centre on 10-Mar-08. They collected my mobile and gave job sheet to me on around 10.30 PM.

After two hours over, i got call from service centre and she told your mobile doesn't come under warranty service due to water injection. But I really shocked, because, past six month i took precious extra care on my mobile. Any way i supported myself and went to service centre today 11-Mar-08. They gave my mobile. I collected and went out of the service centre. I switched on my mobile,I highly shocked because, every screen is shaking and shown twice per page.I highly disappointed. I went to once again, they told it's due to water problem, But I haven't been facing this new problem till 10thMar.So they are only responsible for this new problem. But,they are rejected my voice.

Before six month back, i had very good remarks about nokia, but still, ?...
I faced 'n' of problem from my mobile and service centre. If you will n't resolve this kind of problem, i am sorry to say, you will lose your customer one by one

S.SankaraNarayanan
[protected]

My self Vikas Rai, i have purchased a NOKIA 5310 XXPRESS MUSIC phone of serial number [protected] . i saw yoyr add on television set, where you want to saw that its sound is high sound. but its not true, its quality is good in headset but not in surrounding. My handset is not working properly. Its main problem is of automatic restart when play music. I purchased it on 17 dec 2007, only after one month this problem is occuring. I have submitted my handset twice to your service center at PREET VIHAR, NEW DELHI. but i gone there for about 5 times, but this problem is not solved. then i go to Center managar. He will give me a hope that your problem have been solved. PLEASE YOU WILL SOLVED THIS PROBLEM AS EARLY AS POSSIBLE.

Hi, I am Nikhil Jaiswal from Tagore Garden, New Delhi. Following are details of my Nokia mobile set:
• Model No: N73M
• Purchasing Date: 13 May 2007
• Code: 0543843
• IMEI: [protected]
• FCC ID: QFXRM-133
• IC: 661Z-RM133

Following are the problems which didn’t repaired till date after giving so many times in Nokia Care in Delhi.
Job sheet No.[protected] (Date: 06-03-2008)
• Mobile showing Closing Application, showing this message ‘Unsafe to remove memory card without selecting ‘remove memory card’ in between talking or messaging.
• It is not able to identify the Memory Card inserted. (New problem arises after repairing)
• Not showing delivery reports after sending messages. Even people getting my messages. (New problem arises after repairing)
• Key pads are also not working properly specially abc key pad. (After repairing status)

Mobile No. [protected]

I purchased a Nokia N73m Music and its been five months since the i bought this cell and for the last three months this cell is in Nokia Service Centre. The cell had 100 songs which I needed to activate and for that the activation key was provided but it never worked. I tried once, twice ..cant remember how many times but till date its not yet activated. Then, the charger was faluty and they took more than one month to replace it. Now all of a sudden my cell started drainign out the battery . I gave it to them and the battery was replaced. But the same thing again happened. They have now taken my cell and I wonder what they are doing with it. This is really frustrating. I have spent 16000 bucks to buy this set and I did this from Nokia coz I was under the false impression that their products are of a good quality. But I have been cheated and i wonder if the cell is faulty and since it is in the guarantee period then why dont they replace it . I wonder if Nokia has begun to take its position for granted. So people plz be really careful and take a wise decision.

One more thing,

http://nokiacareindia.com/

the site itself it not working properly.

once again

God Save NOKIA customers !

Hi ,

I have purchased 3110 Classic. I have taken it to nokia care centers twice. And it is showing a new problem. It is not able to identify the SIM card inserted. I saw it on the day I got my cell from the Nokia Care but I was expecting an interview and they took 8 working days to sort it. Now I have to give it to them again.

God Save NOKIA customers.

Nokia Battery Replacement was announced in newspaper, sms and tv news etc. Since now i'm unable to replace it. I checked with nokia battery replacement site and found my battery under replacement and also gave my address to send it by courier. Passed 3 months i've been trying frequently to reach nokia care center for replacing it, but no use, they all say NO STOCK, COME ANOTHER DAY. What should i do next, keep the damn battery with myself and get blasted.

Hello
Myself Asha R. Gandhi. I am from Junagadh(Gujarat) India.

I want email ID and address of nokia head office in India and Gujarat. for Business Problems.

Please give me ans. as early as possible.

Thanks

dont evey buy any nokia phone, nokia fools the customers, i've purchased nokia n-73 music edition, but within 10 days of purchase i 've found several problems in that, and there is no support from nokia.

i've been fooled by nokia, but peoples u dont get fool, never buy a nokia phone

Nokia the dumb product and it's the people foolishness to buy such products. Y do u all buy and then suffer for it. Raise the blogs and propaganda to stop buying nokia phones all over. If u can do this do it else keep mum. Go to consumer court. Close of all the nokia care centers. This will give a solution.

My nokia mobile ( model # N 70 Music ) is a worst product. It always shows as " infected by comm warrier even after removing the virus.

I fully agree with various complaints given above. it is accident to decide to buy Nokia and catastrophie if one needs to get in touch with Nokia Careline, Ask Nokia or Corporate Office in Gurgaon. At Nokia careline executives say that there is no obligation of Nokia if the product is not usable. Ask Nokia replies other than the question asked for. Nokia nowhere provides access to any e-mail Id or Contact Numbers to hapless and helpless customer so that they can contact, if no proper response is received from Nokia careless lines Or Donot Ask Nokia. i got the contact number of Corporate Office from Nokia website but i bet if you get through to any senior there. they will collect the mobile number to contact but will never call back. People there are so smart in frustrating and testing the patience of customer that customer surrenders never dare to call back.

Even worst is the experience at Nokia Careless line who are more interested in collected the customer details. Today when i was struggling with them phone line was disconnected or got disconnected. I dialed again and executive started asking again they same details. when they were asked why repeatedly they ask the same information- they say it is for record purposes that executive has asked these details.

i wanted to know the screen size of N72 and 6300, the team Manager started gave the pixel details. What a sorry state of affairs that a manager level person does not know the difference between screen size and screen resolution what to talk of front line executives. when i asked the executives to transfer the call to senior, she resisted vehemently when insisted and warned , she asked my permission to put on hold- i said there is no need of asking permission when i myself is asking him to transfer the call- executive again persisted for my permission- I repeated that there is no need of permission. It went on 4-5 times then i realized I will have to say 'yes' only otherwise this poor chap will not transfer. I wanted to complain against her when she refused to tell me which handset screen size is bigger which she refused to tell since rules does not permit her to tell this because both products are of Nokia. What Mechanical way of handling.
Another example when i asked an executive can i talk to Sh Anup, Team Manager, executive says i will check this information for you. How mechanical weather it is product related info or request to talk by Name any Manager, answer is same.

Another example when asked to transfer the call to senior, executive says i am not allowed to transfer or I am the senior most. on one or the other ground they prevent any escalation.
Executive either do not know the information so they draw blank. some have little more diplomatic way to avoid by collecting the mobile number with a promise to call back which they will never. some or bold enough to give info out of hand which is completely wrong information eg in E50 executive says call recording can take place endlessly till memory is available (actually it can record maximum for one minute). Another wrong example of misinformation is when an executive says the expandable memory of N72 is 512 MB while as per Team Manager it is 2GB. Both claims to be correct- all of us know only one can be correct.

whatever i have narrated above is recorded by Nokia is available with them for verification. there are umpteen number of cases- if somebody monitors they will come to know how rotten the affairs are. there is a long list and history of various level who are doing lot of disservice then doing service for such a well known organization like nokia.

I brought Nokia 7610 phone worth Rs 14,000 ruppees on 16 Feb,2006.As it was the beginning of my professional career I had invested my one month's salary in purchasing the branded product.I did not even give a second thought that i should be buying any phone other than Nokia as it was the trusted one.

In March 2007 the phone switched off.I went to Nokia service center to know the reason. The person concerned told me the PCB board is not functioning. The company would have done a replacement if it was under the guarantee period and since the guarantee period had expired, nothing could be done from Nokia company's perspective. The cost of buying a PCB would be 80% the cost of the phone and i was advised to buy a new phone.

The phone that i had brought is in perfect condition and there was no mishandling from my side.

My question is are the Nokia company not concerned about the goodwill of its products in the market.
Do you even expect me to buy a Nokia product again paying 14,000 rupees? I am seriously not lured by the new Nokia phones coming in the market.

This incidence when I told my family and friends they too agreed on not buying any costly phones and instead of going by the brand go by the duration of the guarantee period a company gives.

I have purchased a nokia 6708 model on 7th january 07 from greenpark in delhi. The instrument was faulty on the very mext day. I have been roaming since 15th jan at the nokia customer care at s-10 greenparkextn ( near uphar cinema ). I had been given a assurance that i will receive a new set as we are not able to rectify the problem. After 15 days and twenty times visiting to the centre the new set was handed over to me. The very next that new set was also faulty. Then again a new jobsheet was made and new set was handed over to me. To my surprise that new handset given to me by the nokia care shop itself was not working. The answer was this is a software problem in the new handset it will be moved to the head office. Then again a new jobsheet was given to me stating that it will take 4/4 days to repair the set. I have collection of jobsheets dated 22/01/2007, 25/01/2007, 27/01/2007, 08/02/2007, 10/02/2007 and the last is still pending in the head office. The lady so called manager esha at the nokia cust care told to write to me at nokiacare @hcl.in for further queries as they were also fed up of seeing my face everyday at the centre .i have two copies of the challan made of the new handset given to me but the handset problem is still not rectified. The customer service of nokia is pathetic. There are several complaints regarding the handset. Its like a festive going on in nokia shop as it so much overcrowded with customer screaming for their handsets. I would never recommend anyone in this world to go for asy product of nokia as the technology and softwares and services are pathetic. The head sitting in nokia should take some immediate action or the customer would be forced to go to the consumer court. In the end i would say nokia is the worst technology that no one in the world should use it.