Menu
Login
I am using Nokia 9500 which had some problem and I took the same to the Nokia Care run by HCL in Sector 2 of Noida. Till now I am given dates to collect my handset but when I used to reach there, the response was same "After 2 days". After a weak I was told that the repairmen can cost up to Rs. 30,000. I consulted the manager who was not entertaining customers for an unknown reason and was very misbehaving. I told them to return my handset and for that they demanded again 2 more days!
Beware!
I have Nokia 6030 phone set.
The problem was regarding the enhancement settings. I have given it for repair in Nokia Care Center at Noida in Sector 2.
Its almost two days I have not got any status regarding the repair... I tried to call them several times but all the times the phone is busy.
Also the attendants were very rude and told me to wait for half an hour...
I am very disappointed about this problem and I am unable to contact nokia care. Its high time and I would definitely go to the Manager for this kind of lousy response from the Nokia Care Center.
Never Expected that such a brand name would would have such lousy after sale services...
Some time before i purchased nokia 5200 handset from kurukshetra but on the first day of purchasing i am not feeling comfortable with my set because i have purchased at 7550 R.S . but when i make call from my handset it will restarts automatic. On the other hand using GPRS, Copying contacts, it again restarts in starting i cant understand the problem but when i come Nagpur For my job Training, i saw a nokia care center in front of my house i went there and gave my handset for repair on 26/05 2007 and told the problem, but after few days they call me and told take your handset its ready to use but when i check my handset its again show same prom. Then i again went nokia care and checked my mobile they told that a virus came into your mobile and after installing the software it has been ready to use but again the handset show same problem. Now 4th time i went to nokia care and told that i am not mad that i will come again and again in their center.
To add to above list, I am an HCL Employee itself and I have given by mobile handset at Nokia Care at A-78 Sector-2 to Miss Seema Rawat for repair. I was told that I will get my handset in 3 days time on 12/05/07, Today is 21/05/07 and there is no news or commitment when I will get my handset back. The worst part is there in no number U can call and check the status and I have gone there more than 8 Times without any success and inspite of being HCL Employee I have to face a harsh behavior of the People there. The people there Kundan, Amit etc are the worst possible customer support Managers. I really pity on other people. I am not sure Y Nokia is Still sticking to HCL for support. HCL Infosystems is very good in customer handling but HCL Infinet is Just waste. These people should be sacked from their jobs. HCL Nokia Care Team is just a bunch or jokers running a Freak Show.
I have Nokia 6030. The problem was handset was not switch on and I have given to chennai nokia care for service. They asked me to call and come. I tried to call them several times but all the times the phone is busy. I am very disappointed about this problem and I am unable to contact nokia care.
Service center in Bangalore i s not responding properly to customers
My case is also the same. Waiting for past 2 months to get new Nokia 6270.
Poor poor poor poor poor poor service by Nokia.
I had very bad experience with hcl nokia care.
I have a nokia 6131, and I am facing 2 consistent problems with the set. first is hanging in a day once or twice and another one is downloading from GPRS. I have been submitted my phone to HCL nokia care 11 times but less help. Nokia ppl don't even bother to look at it.
Terrible service standards. Its a shame to Nokia for maintaining such poor standards after all the heavy pr and communication campaign they carry out. Is there anyway for us to collectively file a petition against Nokia/HCL? We should take them to court.
Poor poor poor poor poor poor service by Nokia.
I had very bad experience with hcl nokia care.
My phone is lying with nokia since november 6, 2006
Phone stopped working on 5th of November and I deposited the same with NOKIA CARE.
The told that my set is ready on 10th of November 2006 and on delivery the phone there was the same problem. Again they bounce the fresh Job sheet vide [protected] dated 10-11-2006 under warranty.
I am calling there office at 30/28, East Patel Nagar, New Delhi-110008. nccpngr@hcl.in but no satisfied reply from the other end.
Harvinder Singh
bittoo@vsnl.com
The incidence narrated above is of HCL Nokia Care at Patel Nagar...Pathetic people with no courtsey at all..
I am going to qoute my experience there at each and every international seminar I attend...
Wonder How they survive in todays world.
I have a nokia 6681, and I am facing 2 consistent problmes with the set. One is display and another one is network. I have been to HCL nokia care thrice but less help. On the prtext of changing the display, these ppl dont even bother to look at it. They argue that its in the guarantee period..I have finally decided to go ahead with legal proceedinga nd get them a notice from Consumer redressal commission..
Pathetic serive quality from nokia...