Nokia review: poor customer service! 60

Their customer service is horrible. Below is my exchange with them via e-mail for your amusement:

ORIGINAL MESSAGE:

[Message: Phone is less than 1 year old. Phone is randomly rebooting. Some days it is OK other days it might reboot e.g. 3 times within one hour.

It is a "soft" reboot, that is I am not asked for the SIM PIN or phone PIN but the phone screen does go black and then it goes to the white screen with the NOKIA logo.

I have already attempted to reset the phone and erase all data and the issue persists. Furthermore, I am not using any 3rd party applications.

I am in Miami, FL and I have heard there are problems with WCDMA on the E71 and 6555 phones in certain GSM networks that have 3 WCDMA carriers.] [Server:daenusaweb12---[protected]]

NOKIA RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr Xxxxxx Xxxxxxxxx,

Thank you for e-mailing the Nokia Care Contact Center. We are glad that you have chosen the Nokia E71 as your preferred device.

We sincerely apologize for the inconvenience this has caused you.

With regard to your inquiry about the rebooting issue, we recommend you to do a reset then update thesoftware afterwards, kindly refer to the following steps below:

1. Please do a hard reset, kindly key in *#7370# and it will perform a hard reset, and make sure that you back up your files before doing a reset, because it will reset everything, you might lose your files like Contacts and other important files when a reset is performed. Make sure that you back up first your important files on your phone to PC by using PC Suite. To download PC Suite kindly visit our website at www.nokiausa.com then go to Support and Software then download software or you may go to the link below:

http://www.nokiausa.com/get-support-and-software/software/nokia-pc-suite-o4

2. If you are still experiencing difficulties, we suggest you perform software update on your phone. You may go to the link below so you will be directed to the Nokia Software Updater application.

http://www.nokiausa.com/get-support-and-software/software/software-updater

3. If after doing the software update the phone the problem still occurs, we suggest you send the phone for repair, we recommend you to check with your network provider or visit our website regarding the warranty and repair options for you.

For repair information, kindly visit http://www.nokiausa.com/repair

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!

MY RESPONSE:

Sent: 19/09/2009 08:57:38 AM
To:
Subject: RE: Technical Support

I am specifically seeking more information regarding the issues users in Miami, FL are having with their phones. AT&T has discontinued their E71 phone because of this.

As stated in the previous email my software is already up to date and I have done a reset of the phone.
Sent from a Nokia E71.

THEIR RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr. Xxxxxx Xxxxxxxxx,

Thank you for your response. We are glad that you are choosing Nokia for your mobile needs.

With regard to your inquiry about the issues with the device regarding the WCDMA in Miami, we would like to inform you that currently we have no information regarding the issue concerning the WCDMA. Regarding the E71x it was manufactured by Nokia but was configured by AT&T, we suggest you to check with AT&T the WCDMA in Miami, currently the WCDMA of E71x is 850/1900 MHz, HSDPA, it might be that the WCDMA is different in Miami than your phone supports.

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!

Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.

NOKIA: If you are reading this your lack of customer service is causing me to send in my perfectly fine (well except for the rebooting thing, which is a network issue so the rumors on the internet state) phone for repair and I will continue to do so until the warranty expires or you acknolege there is a problem and offer a solution such as a firmware update that fixes the issue or an offer to replace the phone with one that works properly.

I am using nokia 2255 sponsored by tata indicom, there are many problems regarding this hand set. There is no proper clarity and the hand set needs to get repaired frequently. Beware!

First Time I had a very bad experience with Nokia product, I had bought Lumia 720 in Aug - 2013, In Oct I was facing promble that my voice is not going proparly, So on 24-OCT-2013, I vist your care centre (MAA COMMUNICATION) (Vikas Marg), That told me it will take 7 days, Now it is 11-Nov-13, I dont have any idea what happen with phone, With nokia I m not expecting this kind of services. My JOB SHEET NO IS - 829, And my IMEI no [protected].

Thanks & Regards,
Bhavesh
Mob no - [protected]
bhave[censored]heholidayteam.co.uk

Dear sir,
I purchased nokia c5-03 on 29-12-2011. After 2 months later i noticed a problem in my camera . when i am taking shots or when i switch on the camera "A green line appeared in the right side of the image, it comes both in video mode and image mode. when saving it in image mode the green line is not present in saved image file, but in video the green line continuously present in the video file. After 5 months (ie: 12-05-2012) i approached Cuddalore district nokia authorised service center "Mobile Rescue" Address : No:10, Kalai Complex, , Pudupalayam Main Road, Back side of Taluk office, Cuddalore-607001, Tamil Nadu. Ph:[protected].
I explained about the camera problem to the Manager Mr. B. Ravinthar, Then he done something like software updation and camera replacement and then finally he told this kind of problems are solved in company only so you come back again after 10 days, In the mean time I send the cellphone to the company .Then I go back after 10 days( ie: 23-05-2012) and collect my cellphone.
But past 1 week I noticed lot more different kind of problems in my cellphone, Some of them are
1)Digitizer not working properly, In the right side down end and back places are not quickly responds, my cellphone hangs lot more times, My cellphone responds slowly, I touched in one place it automatically selects in different place, Even when I press the unlock in the digitizer it not respond some times, So not even go inside the menu .
I noticed Some difference in camera also.
My Original camera lens is green in colour and the aperture size is bigger, It gives wonderful colour shots in day and night times, But the replaced camera Lens colour is blue in colour and the aperture size is also small, so it decreases brightness, it gives lot more black pixels in day and night time, even in under tube light, In day time when I am taking shots In the picture more yellow colour is present, Other colours are not much effective. The original colour quality is not present in the image.
Before service it give camera line problem only, But now the performance of cellphone is very poor.
Totally I think all the parts are replaced with the damaged parts. I totally disappointed with the service and my cellphone. More over Its only 5 months old cellphone. The balance warranty period is 7 months.
Whether I get the replacement for my mobile? Any remedy taken by nokia customer care or Totally my cellphone investment amount is wasted?
My IMEI NUMBER: [protected]
My cellphone Number: [protected]
My Email Id: Prakash86.pciau@gmail.com

sir help me nokia7610me youtube nahi chalti hai

Hello sir, i am using Nokia 2690 mobile model. Recently the mobile is automatically switched of due to low battery, and after the restarting all the software is corrupted even the web browser is also not open. How to restore my mobile can you help me.
By
G.Dinesh,
hotdinesh001@gmail.com

hello Sir,
Am Roney Haokip who is been a regular customer of Nokia. Recently I have purchased Nokia 5233 but within 24 hrs. a problem occur to the Phone's software. I went to exchange to the place where I bought, but they instead told me to go to Nokia service center. I went there but they can't repair the Phone. Now am left with no choice but to replace the phone. Please tell me how to exchange the phone

Sir
Am Roney Haokip (Ph. no. [protected]) from Chennai, my email id is roneyhaokip@gmail.com. I have purchased Nokia 5233 but within 24 hrs. of my purchased, a problem occur on the phone's software. I went to exchange my phone to the place where I bought, but instead they told me to go to Nokia service center, I went there but they can't repair the phone. Now am left with no choice but to exchange the phone. Please tell me how to exchange my waste phone. Thanking you

i want to know what happen when any nokia phone just went off displaying
and if you want to call me or know any thing about me just call my mobile number{+[protected] or +[protected]} or join me on facebook{nurudeen adeyemi

i am not under stand for the mobile workshop. the nokia care is very disspointed to our services.

the service is very poor for nokia care services.

I submitted my handset nokia E 50 for repair on 16.11.2009 at DEWAS nokia care centre, TONK COMMUNICATION, DEWAS jobsheet no [protected] sR. nO. OW/150 . I was given delivery date after 3 days. But my handset is still not repaired TILL DATE. When I inquired, he told me - the spare not allowed at the time, after one month. Compalint was only for On/off switch was to be repaired then after 3 days i went to center they taken 150Rs for repair of on/off switch and they told that more 250 Rs will be charged for keypad not working. Every one in center does not know the complete status of customer complaint. I have to wait for half an hour still i had not received my mobile.
When I inquired again, then he told me that you can takeout your mobile another two week. There is very poor and slow customer care services from this care centre. Please take appropriate action.

New 5800 phone died in 5 days. 4 and counting attempts by nokia to repair SAME ISSUE

Purhcased at NYC flagship store. I had the phone working for 1st 5 days. When the battery started to discharge, i tried charging. It didnt charge at all. Store gave me new battery saying battery was at fault. Again same issue. It wudnt even turn on with the charger connected - so clearly its not just battery problem. By the time this battery discharged, the 14 day return period was over - pretty sure they knew it.
Then started the saga of sending to nokia service center - PALCO. Already sent 4 times. each time had to ship back same evening or next day. Same problem for "repaired" "replaced" and "repaired again" phone.
First they claim its "repaired", then 2nd time they claim "cannot be repaired...so replaced"...why did they send it then?
but the so called replaced also had same issue - how can this be co-incidence?
again sent...they claim repaired...but same issue.
When i call...they dont agree to send me a courtesy phone since its clearly their mistake and 4 attempts are enough to figure out im being cheated.
They wont give me refund or replacement.
They wont even agree to send me a email saying they take responsibility to resolve the issue.
5 is not my lucky number...i have no hope it will get resolved.
looks like they will continue playing ping-pong till end of 12 months.

I have purchase my nokia 6500s mobile on 10 july 2008. On 24 th jan 2009 my handset lcd broken, i have gone nokia care(binil's kamani center jamshedpur), he told u have to change lcd. Then nokia care change lcd. But after one month, we facing problem that our mobile's end key not working properly, then i gone to nearert nokia care, (benachatti durgapur) he tell me ur mobile badly tampered.suddenly i went to nokia care, where i repaired our mobile.he told me ok sir i solve ur problem . Then care solved my problem . Again (11 th april) again after two month same problem arise.again i went nokia care durgapur, he told me flex will changed in mobile. Flex has been changed in our mobile(september, 2009) now this time same problem arise after one month, again he is telling that u have to change ur flex. I have totally fed up, now tell me what i do, my mobile no is [protected]/[protected] ., my id is mukesh@bhelpser.co.in

hi congratulations to nokia for your excellent brands. I have been an ardent Nokia customer for the last seven years purchasing about 8 handsets. The latest which is the 9th one has failed the test its a Nokia 6300 n i feel that you are slowly loosing it.The handset cant simply connect to the available networks.Its so sad coz i cant communicate.Unfortunately i misplaced my receipt so i cant take it back to he seller.Is there any way that you can help.Joe Nderitu from Nairobi.
joebanends@gmail.com
joramgathinjinderitu@yahoo.com
thnx in advance

Hello Nokia,

I would take this opportunity to put forward my grievance with regards to a poor customer care rendered at me by a Nokia Care shoppe in our locality.

I would like to bring to your kind attention that my N95 (4GB) developed a problem where there was some connection problem of strips which connect the slider to the main machine where my display would go blank sometimes when opened. It was pretty evident that the problem was due to the connection problem of strips because it was happening only when you open the slider in a specific way. It used to come alive and go dead on its own.

To have this issue rectified I took my cell to the nearby Nokia Care (V.S Communications, ECIL Hyderabad 500062. I had given the cellphone for service on morning of September 5, 2009 and was asked to come and collect it at 4 p.m. The job sheet number is [protected]/090905/15. To my dismay when I went to collect, to my surprise the technician had not even started working on my phone and I was asked to come on September 7, 2009. After making repeated calls and follow up they gave the phone at around 8 p.m. and they tried to extract 3000 Rs as they claimed that they have not only changed the strips but also LCD display. I grew suspicious when I saw 1 small mark which was already there on my screen guard and it was very evident that the LCD screen was never changed. To have this confirmed I made them open the cell and show me the LCD and found that it looked old and on the corner of screen there was dust and grime suggesting that this part was never opened.

At last they agreed to take 1650 Rs (but still claimed that they changed the screen), after reaching home I found the same issue getting repeated and very next day (September 8, 2009 I was given the same job card and a new job card was not made) I took the phone to the care center and they informed me that they would get back to me by evening which they never did and the person-incharge Mr. Sai (Phone #: [protected]) stopped picking my calls and no one bothered to keep me updated about the status. Several calls were made to Sai but he deliberately avoided talking to me and at last another staff started addressing my concern.

Now today, September 15, 2009 when I tried reaching them I have been bluffed that my cell phone has a problem with Software and it would take more time as the software needs to be changed.

I am very much frustrated with this entire issue and I have launched a complaint with Nokia customer care with complaint ID 1-[protected].

There are few things I am worried now:

a. To hide the malpractice and fraudulent activity by the service center I am worried that they would change some components which are working fine.
b. When they claim that they had changed the LCD in the first time itself and demanded 3000 Rs why then they agreed to take only 1650 Rs. If they were sure about changing it why should they settle for less money, this shows that they were doing malpractice and was overbilling the customer for issues which never was.
c. Now I am worried that they would spoil my phone and charge higher service charges or might do this to hide their malpractice.

This is communication is the last resort which if not addressed at the earliest would force me to put my complaint in the print media and go ahead with legal actions against the service center and Nokia.

hi

my name is anitha i gave my nokia mobile my model no is 5130c-2.

i gave to service in chennai univercell telecommunication in alwarpet .

without any information they gave the mobile to the head office now they saying they dont no my mobile status .

job sheet no [protected]/090908/46.

its very very poor nokia care.

next time please tell the correct status of your customer .

give the imformation to your customer .

do your service properly and correctly.

nokia care in varanasi is worst among all the service providing companies. the engineers have got 0 IQ level. they cant even differentiate between water logged mobile and and dead mobile due to software corruption. they are DAMN IDIOTS...

hi
i was once customer of planet polayathode kollam.i purchased a handset from this shop .after purchasing the handset i just checked the talktime.It was showing 121 hours of talk time .it was used one.please be careful when your purchasing from this outlet .because i dont want anyone to be cheated

thank you
Sunil Radhakrishnan

i have purchased nokia n82 1 year ago n within warrenty period i faced some problem n went to malakpet nokia care he said that problm cann't be solved it is opend by a local repair but the fact was that it is not opend by any one else but the lazy staff unit of that branch hav not taken any care. so again after 2 months i went to anthor nokia care by hearin that centre repairs any major issues then at startin my problem was that camera button not worked properly later it began to stopd wrokin completly then i used with self timer after giving to the second person i.e, another nokia care that worst fellow completly damaged my piece that as if nw ther no camera workin atleast by the help of self timer n it is not capable of accesin memory card .when i asked him hez different answers for diff tyms wat to do any help? if any then plsz mail on my id kranth.2.007@gmail.com

Sir,
I would like to draw your kind attention that i submitted a bluetooth headset BH-101 at Smart Associate Sadar bazar Jhansi for replacement purpose on 12/04/2009 with complete paper formalities, they had made a service job sheet no : [protected]/090412/28 with targeted date 02/05/2009.
As uptill now they are unable to deliver me back my headset, whenever i reached thier office they provided me unsatisfied reply that ; "Nothing is in our hands" .
So would you please tell me that if nothing is in thier hands then why company is opening so many customer care centers.
Tommorow when i reached the thier office then they showed me a headset without the ear clip and told me that it is provided from company without ear clip. How would i wear the headset without the ear clip?
Hoping for the satisfied reply from your side or i will contact with higher officials.

SO PLEASE SIR, DO THE NEEDFULL TO MAINTAIN THE FAITH OF CONSUMERS IN NOKIA.

Thanks & Regards,

Mohd Mubeen.

what are the procedures to activate the GPRS on my Nokia 2680 slide. Pls. help me.

Hi Sir,

My Name is Jasmeet Singh and I am stay in Budh vihar Ph 1. I have a Problem Related to your nokia Service. I was Purchase a Mobile Nokia 3110C from hot spot rohini sec.3 the date of Purchase is 1/4/2009. Now no power in my phone and when I am switch on my mobile it is auto hanging problem. Today I was going in you nokia care Sushil Telecom they people send to me in Rohini M2k Nokia care. My token no is 19. Engineer told me there is the problem in Motherboard. We have to send this mobile in our service center you can collect after one week. But I would like to inform you the time of purchasing is not more then 10 day I don’t want to repair my mobile I need replacement my contact no is [protected]. kindly Replaced my Mobile ASAP...
Thanks, Regards

Jasmeet Singh

Delhi 110086

Dear sir,
Nokia distributer service is poor & I have faced lot of hardware problems in this mobile in last 20 daysand I got it upgared softwere from the Nokia care center. Now again the speakers has started giving problems. This has me to write to Nokia.

nokia kollam

please visit our site for information about nokia phones

http://nokiaprioritydealer.blogspot.com/

sir,
I submitted my handset nokia 5610 xpress music for repair on 11.11.2008 at kollam nokia care centre, jobsheet no [protected]/76 kerala . I was given delivery date after 3 days. But my handset is still not repaired.When I inquired, he told me - the spare not allowed at the time, after one week
When I inquired again, then he told me that you can takeout your mobile another two week. There is very poor and slow customer care services from this care centre. i
belong to karunagappally and nokia customer care office is around 25 kms away from my
residence. so, most of the time i was in contact with them on telephone only, the first complient mail sent me the nokiacentre five days ago, the next day he told me the phone disply is damaged, replace them or hand over the phone, the first time of submit he told me disply is a good condition but some ic problams he charged estimate cost of rs 500/, i belive that nokia care wrong repaired this mobiel and this mob was damage by him, plz take some attention about this

I have had a vodacom contract with one phone since 1995 -two
phones since 1996 and three phones since 2005. In all that time we had only nokia phones as they were suitable for our needs and never seem to give us any problems. Alas this last year we as normal upgraded our phones - two chose the Nokia 6288 which
was a disasterous decision. Both our screens had to be repaired and yesterday i turned my phone off as we were at a function and on turning it on again the screen has gone again for the second time. I am not having it repaired again just bought a cheap nokia 1208 phone until our new contract . The second Nokia 6288 screen has also now just given in . The third phone we got was a Nokia E-65 also supposed to be a very good phone but the font is far too small and you cannot change the font to a large font.

My self Ranjan Kumar Mondal (Advocate) of Vill- Rameshwarpur, P.O- Paschim Rameshwarpur, P.S. Maheshtala, Kolkata- 700140, purchased a Nokia 6085 (IMEI NO- [protected]) mobile from your authorized dealer "Link Telecom Private Ltd., 23B/40/1A, Block-B, New Alipur, Kolkata- 700053, PH- 91-33-[protected]/0803". My mobile got stolen from my office which is nearest to my house on 11/10/08 at 11:55 a.m. I have already complained to our nearest police station (Maheshtala Police Station). They given the GDE No. 726 dated 11/10/08. Can you please help me what to do next. Is it possible to track the moble or to block the mobile?

Dear Sir
I am Ram Mehar following are my phone detailts.

Cell No: [protected]
imei no. [protected]
Model 6500S

JOBSHEET NO. : [protected]/081010/84

I have3 times prepared job sheet for the phone at your service centre (Gurgaon Haryana-[protected]).

The various problems suffered by me are as follows:

1. I am having same problems for three and half month after purchasing hand set in Jun '08)

2.Display blank some time (unable to use the phone)

3.Screen rotate or mirrir image.

4 Phone hange.

5.Call drop.

6. RR Cover not fitted properly.

7. The cell is not functining properly during backup etc.

I am sincerely requesting you to please find some permanent solution or replace my hand set with new one.

Hoping for early & positive response.

Thanks & regards
Ram Mehar
[protected]
Email - rammehar65@yahoo.co.in

Dear sir,
i m sukanta saha from Agartala, Tripura(west). i have a nocia 5610 set. in this set some software problems is thier. so, i went to nocia customer care center in Agartala. They receive my mobile. In this mobile warranty period is their. After that they gave me a date 20/sep/08. In that date when i went for collect my mobile its totaly not working. so, they again receive my mobile, and tell me its a software problem and now we dont have new software in this perticular set. Then again they told me come after 7 days. After 7 days when i go for collect my mobile, they again tell me, till now we are not collected new software. so, they again give the the new delivery date-04/10/08.
Agartala nocia care centre working people is not done their work properly. Every time they give me a reason, new software is not comming... what is this sir? so, plz see this metter very carefully.

i have a warranty period for this perticular set. and my job sheet number is- [protected]/080918/2. and that service center Details is- Namami Enterprise
22, Office Lane
Opp. SDM Office
Agartala
ASC: 161_343506

I bought Nokia 6500 Slide to gift my dad, from Carrefore, Dubai, but it was faulty, next day i went to to Carrefore and told them to replace the mobile, but they didn't give me satisfied answer.
Then I went to Nokia Customer service, they told me that it will be ready in 10 day, but its 15 days today but no confirmation.
Its new mobile..
Nokia Customer very werse service

Dear sir

i had bought a nokia n-73 m in ludhiana, and it had stole after 2 months of purchasing, i did complaint of stlole at near police station and i have all the documents of that cell phone, could u be trace out my mobile phone.

Bill made for: Ajit Singh
hand set: NOKIA n-73 M
EMEI no. [protected]

i would be very thank ful to u if u chase out the locaction and using person of that mobile phone

Nokia care service
opp to new bus stand
Theni 625513
Tamilnadu

This is ganesh from Theni, The mention above address i have given model Nokia 2626 as loud speaker compliant on 8sep after service my mobile have the following problem accurs
1.no backlight and display.what hapen to your service person, i think they are not trained person, i pleased to ignore my compliant and reply me as possible.

Name; ganesh
Mobile no :[protected]

I bought NOKIA N73 three months ago, but from the day I bought there was problem with my set. Even after full charging, the charge use to discharge off within 12 hrs I thought it was problem of baterry, and got it replaced, but in vain. Again I sent to the service centre for repairing and got it back after about 1 week. But after using it for 3 days, I find that the problem is still there.
This is not expected from a reputed mobile company like NOKIA

This is the address of nokia care center, Gurgaon. It was 17th August nite when my phone pluged for charging unfortunately electricity goes down but when electricity comes it was high in voltage due to this, my phone and my charger were damaged. Next day morning I went to the Nokia care to repair my set nokia n70, after one hr. executive said that your hand set will not repaired under warranty and said that there was some liquid inside the set. how come i do not know.

Since Nokia is one of the largest manufacturing company of mobiles phones, if this type of cases happens in future in nokia care, offcourse nokia's sale goes down day by day. plz stream line these care centres.

i have purchase this set on 24/10/07 and complaint was loged on 18/8/08, vide their job sheet number [protected]/080818/136
and ESN/IMEI Number - [protected] dt.

i am rajendra kumar from varanasi sir i have buy N70 in the date of [protected]) after one day its gots a problem of (hanging)
i have concern from nokia service centre of rathyatra varanasi.
1st time he done something in my mobile. then after in two days its become a same problem.he said its a hardware problem then he sent my mobile for replacement in lucknow.then after ten days my old mobile send as such as my mobile problem as on as problem of hanging. then i saw again the service centre employee said its have to sent for replace in lucknow.
my job sheet no.[protected]/080802/58
date 2.8.2008
so please check my N70 and answer in my mail.

I have a long good experience with Nokia but unfortunatly lately I bought Nokia N81 with serial number [protected] and I had different probelms, I contact Nokia workshop (RAIA Shop in Egypt) and I got the Receipt number 2104799 for the second time and each time I vist the workshop they mention they will instill new software then I try it in the workshop but not working, all this happen during the first two weeks from buying the mobile.

I am relly dispappointed from the bad manner for the worker in the workshop as they did not reflect the real good image for Nokia in other parts of the world.

Dear sir,
i have lost my mobile, now i want to block my mobile. what is the procedure of this. i have already blocked my SIM. so please send me the customer care number of delhi or ghaziabad and what is the procedure.

thanks Lalit Arora

This is to bring to your kind attention that last year on 2nd July 2008, i had purchased a Nokia N70M from Bhajanlal.However on 11/6/08 the LCD of the mobile became blank, hence I gave it for repair at Bhajanlal, since my phone was still in the warrenty period.
After 2 weeks I got my phone yesterday only to find that after working for an hour the LCD again became blank.
For the last 9 years I have only used Nokia handset and had never faced anything like this before.This is really a rude shock for brand loyal customers like me.
Today I am going to handover my phone again to Bhajanlal, but this time I would request for a replacement rather than just a repair, as I am too sceptic to use that handset anymore.
Request you to please take care of the same and arrange early replacement.
Inspite of repeated follow up till date I have not recvd a revert.

I have put mails to the following email id's but nobody even cared to respond.
'raja.2.dutta@nokia.com'; 'rajorshi.dasgupta@nokia.com'

IT IS TRUELY DISGRACEFUL!

I have sent my phone in twice within 2 months for the same problem in which they do not fix, I am going to send it in one more time and if not fixed this time, I will goto BBB and file complaint and then if nothing is done, I will plan a trip to Alabama and take complaints from everyone else with me and all the phones and overwhelm them with complaints directly in their faces. :o)

Dear Sir,

I have purchased a handset of "Nokia 2626" . Just after 15 days it started giving problem of getting Off. I gave it to the service station they remarked it with "Water gone inside the set" and they cleaned it, tested it and returned to my Dealer. after operating it again it gave the same problem and the frequency is increased. Now again your engineer remarked it : Water gone inside the set". I want my set to be changed as soon as posible.

Regards,

Neel.