Nokia / software problems
Dear Mr. Jha,
Thank you for emailing Nokia Careline.
I thank you for your feedback.
In addressing your concerns, Nokia assesses each situation on equal standing and it is dedicated to finding reasonable and fair solutions to any issues that Nokia customers may experience with their Nokia products. Nokia will honour any Nokia mobile phone as long it is within the warranty guideline.
I assure you that the Nokia Care Center is looking into your concerns and will revert to you once the mentioned patch is received.
Please take note that replacements are at the discretion of the Nokia Care Center's technicians and phones are only replaced with the same model in the event that the Nokia Care Center are not able to repair the phone.
I sincerely apologize for the inconvenience caused and appreciate your patience in this matter.
You may like to visit our website at www.nokia.co.id for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at [protected]. We operate between the hours of 7.30am and 10.00pm, seven days a week.
Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.id/support to check if your phone model is supported and download the "Nokia Software Updater".
Sent: 28/05/2007 15:03:20
Subject: Nokia - Vinay Jha - Customer Feedback
Thanks for the prompt reply after 5 days.
As per the below mail from your side you say that "Nokia does take all precautionary measures to ensure that phones are fully repaired prior to being released from the Nokia Care Center (NCC)", but how can such a thing happen. You should understand that when a person like me who have spent so much big amount on Mobil phone and if he is getting any problem from the beginning itself, what will be going to be in future.
How can I suggest any one for the Nokia Handset if the things are like this happen?
You say that I have to give to the NCC and they will help me to solve the problem. This I had already done before. But still they have not find out the solution for the problem and asking me to wait wait wait,
they have already reported the problem to Jakarta office and will received the patch soon. Why should I wait such a long time, when I have already made the payment for the set and not able to use it properly?
I suggested them it is better you replace me the phone with some other model in which there is no bug. But they tell that they don’t have any facility like that.
I am really feeling sorry, why I believe so much on Nokia Handset.
I have already visited twice in the NCC, but still wait wait wait, and they will inform me as soon as they receive the updated software.
Henceforth how can I spend such a big amount of silly handset from Nokia. So I once again request you to please replace my old N80 set with some other model which is not having such bugs.
Awaiting for a positive reply from your side.
Please feel free to say the truth.
PT Sai Apparel Industries
Jl. Brigjend Sudiarto, KM 11
----- Original Message -----
Sent: Monday, May 28, 2007 12:30 PM
Subject: Nokia - Vinay Jha - Customer Feedback[THREAD ID:2-2TJVWD]
> Dear Mr. Jha,
> Thank you for emailing Nokia Careline.
> I thank you for your feedback and allow me to assure you that Nokia
take all precautionary measures to ensure that phones are fully repaired
prior to being released from the Nokia Care Center (NCC). The experience
that you have encountered is not typical of Nokia's level of product
quality, customer service and reliability. Please note that I have
your concerns today and your case reference number with the Nokia
> Nokia assesses each situation on equal standing and it is dedicated to
finding reasonable and fair solutions to any issues that Nokia customers
experience with their Nokia products. Nokia will honour any Nokia mobile
phone as long it is within the warranty guideline.
> Pertaining to your Nokia N80 issue, it needs to be assessed once again
Nokia Care Centre (NCC). I understand that this may not be an ideal
for you; nevertheless, I am confident that the NCC will be able to
your phone issue as soon as possible. I suggest contacting the Nokia NCC
advise them of your arrival and arrange a convenient time to have your
sent in. This will ensure that you are not made to wait for a long
> I sincerely apologise for any inconvenience caused and greatly
your understanding and patience in this matter.
> You may like to visit our website at www.nokia.co.id for more
and support for your Nokia device. If you have further enquiries, please
write to us again or contact Nokia Careline at [protected]. We operate
between the hours of 7.30am and 10.00pm, seven days a week.
> Please help us improve our services by completing the Nokia E-mail
Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
> Kind regards,
> Pat Selvaraj
> Nokia Careline
> Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.id/support to check if your phone model
supported and download the "Nokia Software Updater".
> [THREAD ID:2-2TJVWD]
> -----Original Message-----
> From: email@example.com
> Sent: 23/05/2007 09:32:54
> To: firstname.lastname@example.org
> Subject: subject.
> [State:semarang / indonesia]
> [Feedback:Dear Sir / Madam,
> I have purchased one hand phone N - 80 on 03 / 05 / 07 ( 3rd of may
from Sinar Mas Selluler, Ciputra Mall,Simpaglima, Semarang, Indonesia.
> IMEI No. ---- [protected]
> S / N No. ---- 0540859 ( APAIDY074828232 )
> KRC No. ---- SEJ 678637
> When I was making a call and the mean time recording also then phone
automatic turned off and turned on and obviousely couldn't complete my
> I immidiately complain to Nokia Care,Jl Pemuda no. 139 in Semarang
(repair order SMG: G No. 011579), They installed that software as there
> Now after software update (ver 4.07) that problem,one new problem
I can not use the function *555# for cheking my account (Mentari).
> Person of Nokia Care is telling that again software problem and when
will receive that software then only I will get repaired that hand
> Really I don't understand that if there is software problem,why u r
selling that item?????????????
> Why should I wait for the so called new software????????????????
> If there is software problem like this I don't want this phone and
not wait for your software as this is not my mistake.
> Henceforth better replace this hand phone with other set or other
> Please reply me soon.
> Thnking you,
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