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Nokia 9500 / not proper working

1 Finland Review updated:

To, date-03-01-2008
The manager,
Customer support care,
Nokia ltd,

Sub-non satisfaction of your product 9500

Respected sir,
This is to bring to your kind information that I have been using your products since the past 7 years.
In these years I have almost changed around 10 nokia mobile handsets and I have never faced any problems as such. I would like to thank nokia for providing such good protable and user friendly handsets. There is a reason why I am saying this.
I have a son who is 10 years old and he uses my mobile the way I do. The functions given by nokia are so easy that anyone can use the product easily as compared to handsets of other company’s.
The latest handsets I have purchased from nokia are 2 units of communicator 9500, one for my self and one for my nephew. It has been six months since I have purchased these handsets. The day since I have purchased these handsets myself and my nephew both are having problems with using it.
1. The handset working is very slow.
2. Applications take a lot time to start as compared to other nokia handsets.
3. We have not stored anything in our memory card stills the working is very slow.
4. The handsets get hang at any point of time without any reason.
5. No stored name appears while receiving any message.
6. Old manufacturing date.
7. Web browser is very slow as compared to apple”s new iphone.
I have also updated the software of the handsets from your authorized service centre but the results are same. I have never in my life faced any problem while using any nokia handsets but I am not at all satisfied with these handsets.

I am already distributor for apple I pods, henkel marketing india ltd, schwarzkopf professional, camlin ltd in mumbai. We always taken great care about our customers satisfaction because for us customers are god and we have never dissatisfied our customers.
Hence we request you to exchange our handsets with some other good handset like e50, n73 or any other in this range.
Kindly revert back at your earliest. Hoping to get a kind and favourable reply from your side.
Thank you

Dilip jain

Upen enterprise
Om shanti traders

Ni
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Comments

  • Ha
      15th of Apr, 2007
    0 Votes
    Nokia 9500 - Poor service
    India

    I purchased a new 9500 from Teleworld at PD-29A, Pitam Pura, Delhi-34. Vide Bill No.6817 dated 10-09-2007 against EMI no.354306002016981 for Rs.25000/- to change my old 9500.

    • My phone got faulty as DEAD HANDSET mentioned on Job Sheet No.1300076925 dated 06-11-2006 with HCL Care Centre at East Patel Nagar against Which I got back new handset after 2 days.

    • Again it was deposited same place vide Job sheet No.1300077269 dated 10-11-2006 at same place for new trouble of BLANK DISPLAY and UI PROBLEM against which I received new handset on 04-12-2006.

    • Third time it was deposited with your good office at same place with the new problem NO NETWORK vide Job Sheet No.1300085611 dated 01-02-2007 against which I received back a new replacement phone on 02-03-2007.

    • Finally yesterday there was a new trouble in my 9500 as Battery shows Full but my phone gets reboot in between the conversation and shows connected to the phone but it hangs and no key function is there and most of the calls are one sided that I cannot listen the caller but he can listen.

    I deposited this 9500 with your esteemed organization vide Job Sheet No.1300090603 dated 16-03-2007 vide EMI No.354306002216409 along with battery and I request you that I am in no need of this phone 9500 a Business Phone there for I Demand for refund against the same.

    I am really dissatisfied with Nokia Products and Services by HCL Customer Care. I may Also Mention that Nokia has already started losing its customers as Quality standards are not maintained by NOKIA.

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