Nokia 3230 Mobile Phone / defected handset
Hello, I am Masoud Khan from Sharjah UAE . II've always owned a Nokia phone and never had any problems with them untill i bought Nokia 3230 from here in Sharjah. But after using for 3 months there was some problem with the button # 9 it was not working, i went to the shop from where i purchased and returned the mobile to him, on 5th of Sept '06. He took the mobile and told me that this mobile is in waranty period u will get repaired. Then after calling him for no of times regarding my mobile he finally gave me the no of the Waranty company office, i.e, AMT international company which is one of the Authorised service dealers in UAE.
Then again after about 10 days i got my mobile back that is on 14th of September 2006. But now with a different problem now the problem was the button # 3 it was automatically pressing.because of this i was not able to use phone at all and moreover the battery life of my mobile was decreasing because of this. Then again i went back to the shop on dated 16th Sept and said it has some problem again then he took it and said it will be returned to you soon. Then after following with this for a couple of days again i got the mobile back on 20th of September 2006. But to my astonishment the same problem had started again that the button # 3 was automatically pressing. Then again i called to this mobile waranty compay they said they will check and get back to me.i asked the company to replace it but to my bad luck they said now this is the last time u get repaird then incase any thing happens again. We will replace for you with a new mobile.The mobile was given by me to the company was on 21st sept 06 then again the same old thing to follow up with the company , then again after a long gap of time i received my mobile on 25th of September 06.
But now after a gap of almost a month now again i am facing a problem of with my mobile that is while using my mobile it is automatically getting switched off and moreover sometimes suddenly the screen gets blank that is i cannot see anything who is calling and also i cannot call them. Then again when i reported my problem to the Authorised company which covers the warranty now they are saying they can't replace it just they will repair it. Because they don't deal with used phones.
This is utter rubbish - I have submitted the phone to AUTHORISED NOKIA CARE on Four occasions. Nokia is shrinking responsibility of its own product and service - this is PATHETIC.
A company like NOKIA is behaving in such a disgusting manner - its shocking.
I am extremely disappointed with NOKIA as a company and in future will not be buying any NOKIA products nor will I be recommending it to anyone.
Authorised Service Centre name & Address
AMT Phones INTERNATIONAL LLC
P.O.Box 25124, Dubai
United Arab Emirates
Details of Phone
Nokia Corporation CE168
FCC ID: QTKRM-51
Made in Germany
Please anyone advise
Business Development Executive
Consumer Co-operative Union
Mob : +[protected]
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