Nokia 3230 / defective mobile and poor service!
I purchased a nokia 3230 under imei no.[protected] on 06-12-2017 from a showroom in n. i. t faridabad.
Then there start problem occurring in the phone, keys didn't work properly and fm was also not working.
On 26-02-2017 I went to the nokia service center in nehru ground, faridabad. service center's name & addr is as modcad communication, a-21, nehru ground, faridabad. I told them problems m facing in phone, they told me come in evening & collect ur phone, when I went dare in evening they said they have sent the phone to delhi, come after 2 days. after 2 days when I go dare they said come after 7 days. then after that they said ist come on 12-03-2017. when I went there on march 12, they show a other cell under imei no. [protected] and said nokia has issued this cell 2 me. I checked the cell there was few scratches on the body, I told them that they r giving me old cell I want my cell phone back, they said that cell was unable to repair, I have to take this cell only, they said this is fine, I didn't have the battery at that time so I have to take that cell to my home to check it when on the cell I found that there were occurring more problems in this, in this cell also fm was not working also dare was occurring problem at time of making call.
In the evening I went back to the service center and told them about these problems they said they can”t do anything, then I told them to return my cell back 2 me, I have not take this cell with me, I want my cell back. then a employee over there named rahul start shouting at me he said just take this cell or do whatever u want, I told him 2 give back my cell to me otherwise I have made a complaint, then he said do one thing go 2 police and register a complaint against us. you can easily handle that. I put that cell over there n came back to my home...
On 16-03-2017 I got a letter fm them at my home stating that I have 2 collect my cellphone with in 10 days otherwise they will not be responsible for the same.
I again went 2 service center on march 16th, I asked them that why they have send the letter, I have not take this phone, I want my cell back, then rahul, indu and all remaining employees over there stood up n start fighting with me, rahul start abusing me.
I came back and decided 2 register a complaint against them then a friend of mine told me first 2 let u about this problem, u would definitely sort out the problem, so I decided to do so that have ii write 2 u... 2 help me out or I have 2 take them 2 court...
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