After completing my taxes through this service, which I paid for, I needed to log into my account to print my taxes. The login screen does not accept my account name or password. I have contacted through their help page and received no response. I called the number listed on my charge account invoice, but the message said they do not take phone calls and provided an email address. I emailed them requesting their assistance in accessing my account and still have not received a response. I tried contacting the IRS to verify my tax information was received, but due to the backlog, I am not able to access that information for 2 more weeks. I cannot get this company to assist me any way and I am concerned that they are a fraudulant company. Has anyone else used this company? If so, were you successful in filing your taxes?