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NJ Transit / bus drivers not helping with luggage

1 New York, New York, NY, United States

On Sunday June 18th, I took a 6:30pm bus from Port Athority to Toms River, NJ. The lazy bus driver refused to put any suit cases in the underlying compartments. When we arrived at the bus depot my suit case was pushed so far back in the compartment, I could not reach it. I have a very bad back and could not climb in. I asked for help from the bus driver and he said he doesn't touch luggage. Thank God for a passenger, who had to be in his late 70s, felt sorry for me cause I couldnt help myself. He climbed in and got his luggage and mine. This was utterly disgraceful! This is the first time I've ever experienced this with a bus driver. All others were always helpful with luggage. Perhaps this driver needs some serious customer service training. If a passenger gets hurt climbing in luggage bays, NJ Transit will deal with lawsuits !

Jun 19, 2017

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