Star Ledger
reviews and complaints

Please adivse ASAP!

I renewed our subscription on September 27, 2023...and have not received a paper as of today, Sunday, October 8th!

I have called numerous times,,,spoken to many reps...been transferred to managers and delivery managers - with all calls dropped or not called back!

If no resolution offered...we will cancel the paper and want a full refund.

Account under:

Pat Zelenak

97 Woodside Ln

Whiting, NJ 08759 (in Manchester TWP)

[protected]

[protected]@yahoo.com

Why is there a continued problem with your deliveries of the newspaper. I did not receive my paper today 5-4-23 even though I called customer service, got through after being disconnected twice. Told that I would get a redelivery today. As of 1215 on 5-4-23 that has not happened. It seems that no matter how I contact this Star Ledger delivery issue or there customer service nothing gets resolved. I have had many issues with late or no paper deliveries Star Ledger and New York Times. Maybe the issue is with the contracted regional delivery. Since I am not aware of who that is, I believe its customer service responsibility.

My name is Matthew Woods - residing at 71 Pinetree Drive, Parlin, NJ [protected] . I have been a subscriber of the paper for the last twenty (20) years and have had the paper delivered to my residence.

In the last few weeks, the paper is delivered after noontime - and SOMETIMES NOT AT ALL. - Like today, (Saturday, 2/11/23).

I subscribe at a 12 week interval and I'm paid up to 03/09/23. - At this time, I am considering CANCELLING THE STAR LEDGER BY NON-RENEWAL.

What can you do to resolve this delivery problem. ? - Thanks for your time and review of this matter. - Matt

(Bloomfield Deli Mini Market)

My mom purchased the Star Ledger Sunday Paper on 10/16/2022.

When she got home and started reading the paper, she noticed there wasn't any comics or coupons. She mentioned it to me, and I found it strange. I went to the store and asked the worker there "Hi, does the Sunday Star Ledger not contain any coupons?" He answered, "No, I haven't seen them in a while." I answered him saying "Hmmm, that's weird can I take a look at the left-over papers here (pointing to the newspaper stand by the door)." he said "yeah" and walked out of sight of the front counter. After about a minute or so he returned with a stack, approximately 5 comedy sections all with the coupon booklets inside. Dated today 10/16/2022. He said, "Is this it?" I was shocked. This store is apparently Stealing the comedy/coupon section!

Looks bad upon your company, imagine the people who now won't purchase a Newspaper because of this store's deception. Now that I found out the truth I won't be shopping there.

I called to cancel my paper on 9/5/22 due to rate increase I was paid thur 9/10 .I called back to make sure I would receive the last paper which I paid for . They told me I was getting a refund for 5.00 I wouldn't get 9/10 paper . I told them I never requested a refund I want the last paper where I already paid for. I requested a supervisor she said due to the rate increase I can't get the last Sunday paper . What does that have to do with what I already was paid for . I am a retired employee of the Star Ledger for 37 years. I have never heard of such bull. My last 7 years I worked in customer service in Newark & we always a pleases our customers. sincerely Yours Toni Rivera. act#[protected]

On 6/17 I called Customer Service at the Star Ledger because my digital newspaper subscription had automatically charged my credit card on 5/3 and 6/ 2 $38.95 instead of the previous $25.95 with no notification of increase. This is a 50% increase in price, which is absolutely ridiculous. On 6/17 I was promised the monthly price of $31.95 and the woman said she would apply the price retroactively to the 5/3 and 6/2 charges.

Today I saw my credit card was charged on 7/6 $34.62. This was not the agreed upon price, and this no retro-active credit for price adjustment was given.

I called today and the woman I spoke with was not sympathetic to what I was promised and unwilling to do anything to correct the issue. She gave me prices for 4 weeks, 5 weeks, month, and kept confusing the issue. She said the best she could do was $34.62 a month, which is exactly what I was just billed. This is still a 33% increase over the prior price. As I am in the process of retiring and cannot afford to pay this large increase, I said I am cancelling the newspaper. She said it will be cancelled on the last day of the current month's subscription, which is 8/5.

After 22 years of reading the Star Ledger, I will miss it, but after seeing the star ledger first add on a 50% increase with no notice, then renege on a promised price and credit, I feel I have no choice. I realize the industry is suffering, but you are driving people away.

And by the way, at least once a month I am unable to download an issue in the Apple App (onto my ipad) an issue I've reported, so I'm not even able to read all of the issues I pay for. Last time this happened was 7/2.

For the is week of January the paper was thrown into the gutter at the
bottom of the driveway. Now the paper is simply not delivered.
What next, I wonder...

Did not receive paper this morning, January 2, 2022. I live at 4313 Cleveland Lane, Rockaway, NJ 07866. I live in a condo so I went down to the lobby and saw that papers were here but not mine. I called the Star Ledger, spoke to an automated voice and was told that paper delivery was running late and call was ended. I repeat, papers were already delivered. This has been happening quite often.
Desired outcome - clean up your act.

For at least two months I have not received my complete Sunday paper. I have not been receiving any of the ads that are supposed to be included in the Sunday edition. I have made countless calls and have been assured each time I would receive a replacement paper. No replacements ever came. I subscribed to the Star-Ledger through one of their promotions, and I paid for my paper for the entire year in advance. I paid for hard copies for Thursdays and Sundays. I am tired of calling customer service every Sunday morning about this issue. Once again, my paper arrived this morning incomplete- no ads included. I want what I paid for-no more excuses.

July 18, 2021
125 Hillcrest Avenue, Cranford, NJ
This is the 5th time I am requesting that my paper be delivered to the front of my front door. The paper has been consistently been placed at the bottom of the steps, the lawn or the front sidewalk. I am disabled and have difficulty with steps and a fall risk. I don't want to risk a fall and a lawsuit. I only get the paper 2 x s a week, a source of enjoyment.

Since the new delivery service began 13 days ago the following have occurred more than once.
1. paper thrown in neighbors driveway
2. delivery two hours late
3. paper discovered in street under a parked car
4. Today, July 9, paper was uncarefully wrapped and soaked completely

Delivery is unreliable. I'm receiving the paper about half the time in Red Bank, because of substitute carriers, I'm told. CS also informs me that my "no-delivery" complaints are coding as "late paper" because of when I call in my complaint. It's ridiculous: "no paper" means "no paper." Furthermore, I don't ever get a recovery paper. This whole problem probably relates to the fact that the Star Ledger doesn't pay enough to get, and keep, good full-time carriers that will stay on the job. That is my opinion.

My 95 year old mother has been a subscriber for over 30 years. Up until a year or so ago, she had the greatest delivery person who would ALWAYS have the paper delivered by 7:00 AM and placed by her front door.

NOW, she doesn't have any idea when the paper will be delivered or where she will find it. The paper is NEVER here by 7. I always thought the Star Ledger was a morning paper. In fact, when I was 12 years old and lived in Old Bridge, I was a Ledger newspaper boy. Riding a bike, dealing with snow and ice and freezing weather, I had the paper delivered by 7:00 AM. My parents would wake me at 5:30 AM to make SURE my customers had their MORNING paper to read with their MORNING coffee.

My Mom's delivery service is PATHETIC. The Star Ledger should be ashamed of its customer service and do something to repair your 1 star reputation.

My Mother is...
Joan Chadwick
330 C Quinton Drive
Monroe Township, NJ 08831
[protected]

My name is Craig Chadwick. I can be reached at [protected] or [protected]@cox.net if you care to reach out.

J. Kedzior, who delivers our paper to 1216 Orchard Drive in Hillsborough, rarely uses the newspaper box. Instead, he throws the paper in the driveway.

We had no trouble until he took over the route. The previous deliveryman always used the newspaper box.

I walk with a cane, which makes picking up the paper perilous at times. Also, when it rains, the paper gets wet as we remove it from the plastic cover. There is no reason for this except laziness. Please instruct him to deliver the paper correctly.

On 4/9/18, a Star Ledger rep at a table in my supermarket (Seabra's in Union, NJ) said I could get grocery discount coupons and a $20 refund on my groceries but did not state I was buying a newspaper subscription. He said there would be no recurring charge, but that I should give him my debit card to initiate the discount at the cash register that day. Six months later I noticed that I had been charged $13.35 per month on my debit card. I phoned the Star Ledger and they said I had subscribed to their newspaper and that it was too late to claim non-delivery. From what I read on BBB, others also got tricked by this Star Ledger scam: no paper delivery, just a non-refundable recurring charge. Three different Star Ledger reps just told me I was out of luck because non-delivery was my responsibility but they misrepresented the grocery discount offer from the very beginning. They further said a 30-day free trial was included, but they billed me from the very first day so that was a lie too. A very clever scam!

I stopped the star ledger newspaper delivery months ago, due to the reporting of fake news. I even received a check for the balance owed to me.
Today I received a letter that my credit card on file will be charge $17 every 4 months. This is fraud.
I don't understand why they kept my cc on file and why start billing now, at least 3 months after I cancelled the paper and made it very clear that I am not interested in a newspaper that reports inaccurate news
Account [protected]

I have been a subscriber to the Star Ledger for many years. However, on 10/13/2015, I telephoned customer service and requested that the paper be terminated. Of course I was asked why and informed them that I was not about to pay any increase for the newspaper. I currently pay $19.96 for 12 weeks. The new increase is now $24.99 for 12 weeks. I told them to keep the paper and close my account, I will read paper on the internet. Therefore I was informed my final subscription for delivery would be Friday, 10/16/2015. Worse yet when I called the Star Ledger to request that the account be closed down they had the audacity to bill my account for $31.80 on the same day after contacting them. As a result I again contacted the Star Ledger and requested to speak with a supervisor and told her the Star Ledger was committing fraud for billing my account when in fact I was assured it would be closed. I told supervisor that I would be contacting my credit card to file a dispute if the amount was not credited back to my account. She assured me that I would see a credit in 24 hours. It is doubtful the Star Ledger will be in business much longer. Low and behold today I received a call from the Star Ledger offering me a 7 day subscription at a special price of $41.90, really, she must be sick, I then hung up the phone. I am now going with the Asbury Park Press for $13.00 a month for a 7 day subscription for 6 months. Good bye Star Ledger.

Maybe I am the only one annoyed by this... or maybe the only one having this problem, but the actual quality of the newspaper leaves a lot to be desired. I continually an receiving Star-Ledger newspapers that have folds down much of the page and there can be numerous pages.

I have called their customer service but all that gets me is another paper from the carrier although it is not his problem and he shouldn't catch any grief or expenses for what I believe is a production problem. I called the publisher and talked to his secretary. She told me it was the first time she heard this complaint.

She was concerned and told me she would have someone call me. Someone did call me, and the problem stopped for a few days and that person did follow up once but I was told that... after all, it is paper they were dealing with! Now, that may be but I haven't noticed these folds in any other newspaper I have read, only the Star-Ledger.

The last few days the problem of folds has been very noticeable. Every page in the Sports Section was creased as were many pages in the stories about our governor, etc. True, I can call and get another paper but it can take a few hours to get another copy and I have far better things to do.

Does anybody know how to get the Star-Ledger's attention in order to get this problem fixed once and for all? I know I can quit the paper, but it is a GREAT paper that spends a lot of money on reporting. It's too bad their production dept. is not able to get their act together.

BTW, the carrier has told me they have always complained about the quality of the product but nobody seems to notice.

This is an excerpt from an email to the New Jersey Star Ledger "customer service" department dated 10/16/2006. I see from the other complaint about the newspaper on this site that I am not the only person who did not get my "free cooler". I guess I will have to tell my 5 year old son that there are some people in this world who lie and dont do what they say they will do.

"I was dismayed to find a bill for $11.08 in my mailbox for service from 9/3/2006 to 9/22/2006 when I had attempted to cancel my paper THREE TIMES, on 9/1/2006-9/11/2006 then finally 9/21/2006. The first time I called they told me that it would not be able to be cancelled until sometime the next week. (Most papers I have subscribed to use something called the telephone to alert the carrier to cease delivery the next day) I told the person I was calling before the subscription ended and that I was not going to pay for anything after 9/2/06. TEN days later I was still getting the paper, I called again on 9/11 to be told the same thing. The paper kept coming( like to energizer bunny)

ANOTHER TEN days later I called again, spoke to Tanya and finally found someone
who appears to have done their job and finally the paper stopped coming. Tanya told me that according to her computer this was the first time I had called
in. I repeated the same thing I told the first person, that I was NOT going to pay for any papers delivered after 9/2/06.

Is it some kind of company policy to disregard subscription cancellations in hopes that the subscriber will eventually decide to keep the paper? These are the questions I will pose to the New Jersey
office of Consumer Affairs (who I CC'd this email to) if you continue to send me these notices.*
*I will file a FORMAL COMPLAINT if this matter is not dismissed.

Also you never sent me the the cooler that was advertised as a gift for subscribing to 12 weeks of the paper. That is called FRAUD."

Jason
Former Customer